Kelly Braun

Senior Director, User Insights & Analytics, Walmart International, Global eCommerce

Kelly Braun has been leading the global User Experience Research efforts for PayPal since 2005. She first joined eBay, Inc. in 1999 and managed user experience research, user interface design and content teams as those disciplines evolved into key components of eBay’s product development.

Kelly’s focus for both eBay and PayPal has been leading teams to efficiently and effectively incorporate both the needs of the customer and meeting the objectives of the business.

Kelly has been involved in the HCI field for over 20 years as both a computer scientist and cognitive psychologist. Kelly holds a BS in Computer Science from Georgia Tech and a PhD in Cognitive Psychology from Duke University. Kelly started her career with Bell-Northern Research (BNR) where she also won a scholarship from BNR which allowed her to pursue her PhD full time. When she returned to BNR she focused on reducing human error related system outages through hardware solutions. After BNR, Kelly spent several years as a user researcher with Oracle focusing on database administration software. Throughout her career, Kelly has participated in numerous professional conferences, panels and papers and is a co-author of the book "Usability: The Site Speaks for Itself."

Kelly was also the first woman editor-in-chief of the Georgia Tech student newspaper "The Technique."