Process Quality & Product quality
In manufacturing and routine services, product quality improves when process is regularized and optimized
- cf. TQM, Deming, Juran, et al.
So (big assumption...) to improve software product quality, improve development process quality
- SEI software capability model (CMM)
- CMM-like models
- Individual programming process (PSP)
- System engineering, personnel mgt.
- ISO 9000 accreditation process
- Process quality assessment (pass/fail) much used in Europe
- Not intended originally for software