Human-Computer Interaction

More on Evaluation Methods

Here are some pointers to further readings on evaluation techniques:

Here are some good references:

Questionnaire design
Ben Shneiderman, Designing the User Interface. Addison-Wesley, (1987, third edition 1997).
Section 13.5 (entitled "Evaluation During Active Use" discusses the design of a questionnaire and provides a good example of a questionnaire.
Overview on questionnaire design. A summary from a previous 6751 class.
A not-so-local primer on questionnaire design.
Empirical studies.
Colin Robson, Designing and Interpreting Psychological Experiments. In Preece and Keller (eds.), Human-Computer Interaction, Prentice Hall, 1990, Chapter 17, pages 357-367.
Landauer, T. Research methods in Human-Computer Interaction. In Helander, ed. Handbook of Human-Computer Interaction, Ch. 42, 1987. William L. Bewley, Teresa L. Roberts, David Schroit and William L. Verplank, Human Factors Testing in the Design of Xerox's 8010 'Star' Office Workstation. In Preece and Keller (eds.), Human-Computer Interaction, Prentice Hall, 1990, Chapter 18, pages 368-382.
Testing The Design With Users. Ch. 5 of Task-centered User Interface Design: A Practical Introduction, Clayton Lewis and John Rieman. This chapter contains some very useful and clear description on how to do various summative evaluation techniques, such as think-aloud and empirical user studies. Some very common sense information on statistics.