A SURVEY/REPORT OF TRAVEL AGENTS (May 18, 1998) ----------------------------------------------------------------------------- This survey/report is ONLY about travel agents who sell airline tickets to the Indian subcontinent (Bangladesh, India, Nepal, Pakistan and Sri Lanka). I will accept feedback only for agents serving those countries. ============================================================================== Note: A current version of this survey may be obtained from one of the following sites: WWW Home Page: http://Gremlin.chrr.ohio-state.edu/Travel/ FTP Location : ftp://gremlin.chrr.ohio-state.edu/Travel/TravelSurvey.Txt EMail Address: lahiri@postoffice.chrr.ohio-state.edu Subject: travel survey This Survey will still be posted on or around the 18th of every month on soc.culture.indian, soc.culture.bangladesh, soc.culture.tamil, soc.culture.indian.telugu, soc.culture.punjab, soc.culture.indian.delhi, soc.culture.bengali, soc.culture.indian.kerala, soc.culture.indian.marathi, soc.culture.indian.gujarati, soc.culture.indian.karnataka, soc.culture.indian.info and rec.travel.asia. ============================================================================== If you had a good or bad experience with a travel agent, please let us know so that your experience can be recorded here for the benefit of other travelers. Participation in documenting our latest experiences is essential to make this survey useful. You may submit your experiences through the "Submit Experiences" link on the home page http://gremlin.chrr.ohio-state.edu/travel/ Alternately, send me a mail with the subject line "travel agent report" at this address: lahiri@postoffice.chrr.ohio-state.edu Please include the date (the month and year) of your experience, so travel agents who show improvements get the credit for it. Also, we can see who are consistently 'good' agents. The survey is based on personal experiences only. Travel agents (mostly desi) who deal with travel to India/Pakistan/Bangladesh/Nepal/Sri Lanka are surveyed based on actual experiences. This is not a posting for commercial advertisement for or against any travel agent. In particular, I cannot and will not accept any responsibility for some travel agent's loss of business or any damages arising out of this posting. Regards.... Santanu Lahiri (lahiri@postoffice.chrr.ohio-state.edu) p.s. Do check out the *BEWARE OF* section at the beginning of travel agent listing. p.p.s. There has been a change in formatting. The agents are now listed sorted by Country Name. ============================================================================== General Notes: (Ticketing Dos and Don'ts) The notes on this page have grown out of submissions and suggestions from seasoned travellers, travel agents, and from experiences reported by travellers. Thanks to those who have contributed their expertise. These notes will grow as more information comes in. Charging your tickets to a Credit card ----------------------------------------- 1. Charging your tickets to a credit card is safer. However, many travel agents charge about 3% to 4% more to use this facility. Ask your agent. Also insist on getting the credit slip (customer's copy) after you pay by credit card. This will help you with the paper work with the credit card companies, Better Business Bureau and so on in case you are owed a refund and the agent gets nasty. The practice of charging extra for credit cards may or may not be legal. You can report it to the local business authorities and the credit card company but I don't know if they will (or can) do anything. To avoid paying extra on the credit card or for agents who don't accept cards, you may want to send the payment using the transaction cheques that credit card companies provide, sometimes without charging any transaction fee. If you do this, check with the agent beforehand if they will charge extra or not. Also, many credit card companies treat these cheques same as cash advances - you start paying finance charges the moment it is cashed. You may want to check with your card company as to their policies. 2. There is a lot of misinformation about surcharge on credit cards. First of all, there is no way a "good" agent can give you a competitive price for paying cash if they charge same price for cash or charge unless, the ticket is a "regular" ticket. In case of a regular ticket, the airline eats the cost of credit cards. When you use the credit card, someone has to pay a fee. When you want the cheapest possible ticket, you have to be willing to pay extra for the credit card. It is a cost simply passed on to you. Otherwise those who don't want to charge are paying higer price because the cost of credit card processing will be added to every ticket. 3. Some agents charge you full fare if you pay by credit card, and then reimburse the difference between full fare and discounted fare. But be cautious. Scouting For Tickets --------------------- 1. Don't call every agent and give them your passenger list. You will find yourself in a jam because many agents will book you on the first airline you mention. This can result in multiple bookings which are automatically cancelled by the airline, through no fault of the agent. 2. Difference between a regular ticket and a consolidated ticket: A regular ticket is a ticket issued by any agency using the airline ticket pricing system. Your ticket comes directly out of the airline ticket pool. A consolidated ticket is a ticket that comes from a special pool. The airlines know that they cannot sell every single ticket on every plane. So they reserve a block of seats for "consolidators". A consolidator is an agency that has a contract with the airline to sell these tickets. Many agents claim to be a consolidator because they know that the word consolidator sells ticket. There really is no good way to check if an agent is a consolidator for an airline. All consolidators sell to other agents. It doesn't make any difference if an agent is a consolidator or not. Most times the price of a ticket from a consolidator and any other agent is the same. These tickets are much cheaper than the regular tickets unless the airline is running a sale on the regular tickets. 3. Can you book yourself with the airline? If you want to purchase a regular priced ticket then booking it yourself is no problem. But you usually can't book your ticket with the airline if you want to buy a consolidated ticket. However, there is no harm in trying to make a booking and then check if an agent can pick up the ticket. No guarantees about fares, though. 4. You may be able to make your own reservations with the airlines directly, and contact a travel agent just for the tickets. This may not always work, since airlines may be overbooked during peak periods. Some travel agents buy blocks of seats from airlines. 5. In case you are just shopping for a price, and already have a booking, do not tell the agent about the reservations you made with the airlines directly. Just get a price quote. Otherwise you leave a chance for a not-so-honest travel agent to take over the ticketing without your authorization. On the same subject, you should find out if the price is for the booking you made, or for one the agent needs to make. 6. Just because an agent quoted you a price, do not expect that price to be guaranteed unless you actually finalized the purchase, i.e. you agreed to buy the ticket from the agent, at that price. Ticket prices can change, and most agents will quote you their current price, which may be higher or lower than what you were quoted earlier. You can, of course, mention the previous quote and see if the agent will honor it. No harm in trying. Waiting Lists -------------- 1. If one agent says that there are no seats available but he is waitlisting you, please don't call 15 other agents and do the same thing! Here is what happens: One agent has you as #20 on the waitlist; another #34 and so on. When your name comes up for confirmation, most airline computers detect your name more than once and auto-cancel you. So, now you have lost your chance altogether. If you do have to go onto the waiting list, make sure the airline confirms that the flight is indeed full, and then have one agent you trust put you on, and then just wait it out and take the chance. Many airlines don't allow multiple waitlists anyway. Buying Tickets --------------- 1. Once you have booked your ticket, ask the agent to fax you the itinerary. If for some reason they can't fax you right away, ask them to read it to you so you can be sure that your name is spelled just like it is on your passport and you are getting the dates/times that you want. Airlines are very strict and they don't allow name to be changed without a fee if it is incorrect. Sometimes if the error is minor enough (like a letter is left out or incorrect) they may make an exception. If an error is made and you already have your ticket, contact the agent about the error. 2. In most cases you need to keep calling the agent to remind him/her to mail you the tickets in time. 3. Insist that the agent give you confirmed tickets. 4. Insist that the travel agent mails you the tickets by certified mail or another express service to avoid the inconvenience if tickets get lost in mail. Many agents will do this automatically. Clarify who pays for it. It is to your advantage to pay the extra $10-$12 for the service than to be chasing the mailman for your ticket. Most agents do not take responsibility for tickets sent by regular mail. Express Services are available from, among others, US Postal Services, UPS, FedEx, AirBorne, DHL etc. An Overnight or 2nd Day delivery may be a good idea. 5. Make sure that the address on your cheque is your current address, or cross the old address off. This way the agent would know not to mail the tickets to the old address on the cheque. Or, include definite instructions with your payment as to where the tickets should be mailed to. 6. Insist on a computer-generated ticket. There has been at least one report recently of a hand-written ticket that was not honored by the Airline. Check the box marked Status. If it does not say 'OK' then you do not have a confirmed ticket. 7. Check the back of the ticket to see if the ticket was altered by the agent. In one case, the ticket was originally under a different name, and the agent had used red ink to emulate the red-carbon-copy. This was noticeable on the back side of the ticket. Confirming Your Tickets ------------------------ 1. Insist that the agent give you confirmed tickets. 2. Don't depend on the agent to confirm your tickets for you. If at all possible, before you pay the agent, call the airline and check if your tickets are confirmed if the agent claims they are. If they aren't, then give your agent a hard time. If they are, then save the confirmation number. 3. Ask the Airline to fax you a copy of the confirmation. This will usually have your confirmation number on it. It comes in useful later if there is a dispute. In at least one case, the airline relented because the passenger had the confirmation printout with him. So you should consider taking it (or copies of it) along with you on your trip. 4. When checking the booking with the Airline, make sure you check the passenger name(s) and flights/times. Always verify with the airline(s) that the entire trip is confirmed before you leave. Confirm each and every leg of the flight individually. Some travel agents have been known to lie about it. Problems with your agent ------------------------- 1. It might be safer if the travel agency has been appointed by "ARC" and "IATAN" and is a member of "ASTA" and has been in operation for a long period of time. 2. In most cases you need to keep calling the agent to remind him/her to mail you the tickets in time. 3. If a travel owes you a refund and gives you a hard time about it, you may try approaching Better Business Bureau. It works sometimes. 4. In case of a dispute with out-of-state travel agents, even if one wins the case in the courts of one's home state, one still has to move the case to the courts of the other state and try and collect there. Quite impractical. 5. Do take the time to send me an e-mail to document your experience. Please include the items required for the following table and more about what you went through. 6. If possible, forward a copy of this survey to your agent to make them aware that they are being monitored. General, Trip Related ---------------------- 1. Check the timings of the flights a couple of days prior to your flight. Sometimes flight timings change after the tickets have been booked. If you have connecting flights, there is a good possibility passengers on a cancelled flight will be shifted to an earlier flight to enable them to make the connection. It may save you a lot of harrassment and having to pay full rate fares at the airport if your flight time has been moved up and you missed it because you didn't know about it. The travel agent is usually not responsible for keeping on top of flight schedule changes, although we get a few reports of agents who have done it. Those are exceptions, not the norm. 2. Ask the agent and/or airlines if you need to join the frequent flyer programme in advance. 3. Plan ahead early enough. Plan for contingencies. Some agents also offer emergency services, so you may want to take their number with you, just in case. If you have a printout/fax of your confirmation number, take it (or copies of it) with you on the trip. It can lend you much credibility if a dispute does arise. 4. Do not depend on this survey blindly. Do your homework and shop around to get a good and safe deal. 5. Special Prices: Many times the airlines will be running special deals or price wars/reductions that are never reflected in the survey. You can find out about these by calling the airlines or from a service like One Link. Web Address for One Link is http://www.sys1.com/ . A number of Airline Phone# are also listed in the Airlines Info on the web site for this survey. 6. Buying tickets in India: If you are planning an INDIA-USA-INDIA trip, or plan to make the payment in Indian currency, you may get a better deal if you purchase the ticket from an agent in India. For USA-INDIA-USA trips, check the agents listed in USA first. To quote an agent in India, "MOST OF THE TIME it is cheaper to buy a ticket in US itself FOR A JOURNEY STARTING IN US...except in few cases where India is the best place. I am getting a lot of enquiries everyday from people asking me to quote a fare for USA-INDIA-USA ...TO give you an example...Atlanta-Delhi-Atlanta on Swiss Air here in India is US$1945...while people in US can get it for US$900!! The main reason being that price war is more prominent in US and they have thousands of fare basis to offer... travel on Monday could be cheaper than on Thursday!!" =============================================================================== Minor hassles, such as 'you need to keep calling the agent to remind to mail you the tickets' are lumped in good experiences. See the comments column too. Numbers in square brackets (e.g. [1]) indicate the number of responses since the last survey posting. The total number of experiences with any agent to date is the sum of previous experiences and those since the last posting. Credit Card Column: Y means credit card accepted at no extra charge. N means credit card not accepted. R means credit card is accepted with extra charge that is refunded later. X means credit card is accepted with extra charge. M means a rather mixed set of responses, you should ask the agent. P means receipt needs to be signed in person. At the end of the document appear all the emails received since the last post. Look them up if you need more specific information about the updates in the survey. ----------------------------------------------------------------------------- ----------------------------------------------------------------------------- CAUTION: BEWARE OF: -Airways of India (erstwhile Jupiter Travel) in NY. Took money but did not send tickets. -Viceroy Travels (aka Rohan Travels). Gave KLM tickets that the airline said were stolen. They advertise in India Abroad. -Speedways International. Got money in advance and gave lots of problems with the ticket. In one case, sold tickets that the airline classified stolen. -Travel Travel Travel/All Points Travel/Par Travel: VERY unreliable. Did not deliver tickets after getting payment multiple times. -Magic Travels Inc.: Tickets sold classified as stolen. -Caravan Travels Inc. (1101 Ave. U, 2nd Fl., Brooklyn, NY 11223): Cashed cheque and disappeared. -RIZ Travels (Iselin, NJ). Sold tickets which Delta claimed to be bought using a stolen credit card in the middle of the journey. -Jet Wings Travel (San Diego, CA). Raised prices after getting payment, did not send tickets, has not refunded money, lied to BBB and Attorney General's office. -Lucky Travels (Contact: Rama Rao) Decamped with money. Client won suit against him, but is still unable to collect. -Midwood Tours & Travel: Decamped with money. Advertised in India Abroad. Contact India Abroad for more info. Investigation being handled by Mr. Doug Nass, Airline Reporting Corporation, Tel : 703-816-8136 1530 Wilson Boulevard, Suite 800, Arlington, Virginia 22209 -Hand-written tickets. Insist on printed ones. Hand-written ones may not be honored by the airline. -People who send you email saying they can get you confirmed tickets. Check with the airline first if there are any seats available at all, or if the waiting list is open. Never pay before confirming your booking with the airline. -Also check out the individual entries for each agent below. Be very careful when buying tickets from the ones marked unreliable. ----------------------------------------------------------------------------- ============================================================================ Canada: ============================================================================ --------------------------------------------------------------------------- Agent Name, Address |Experience | Credit | Latest | and Phone Number |Good | Bad | Card | Experience | --------------------------------------------------------------------------- Ontario: ---------------------------------------------------------------------------- Alta Travels and Tours | 2 | | | Jan., 1997 Ph:(613) 241-8888 | | | | 87 George Street, Market Mall, |-------------------------------------------- Ottawa, ON K1N 9H7 |Very professional, courteous. Nice to deal Contact: Romina |with. Prompt. Good deal even at last minute. ---------------------------------------------------------------------------- Best International Travels | 4 | | N | May, 1996 and Tours | | | | Ph:(416) 961-2790 +-------------------------------------------- 549 Parliament Street, |Reliable. Good prices. Helpful. Make sure Toronto, ON |you get the correct exchange rate when Contact: Mr. B. Varma |sending money as the rate fluctuates, and is |beyond his control. ---------------------------------------------------------------------------- Canadian Executive Travels | | | | Feb., 1998 Ltd. | [1] | | | Ph:(416) 264-2193 +-------------------------------------------- Fax:(416) 264-2257 |Good price & customer service. Friendly. 2555 Eglinton Ave. E. Suite |Very professional, efficient. 201A, Toronto, ON M1K 5J1 | Contact: MOHAMED H. HAMID | ---------------------------------------------------------------------------- General Tours and Travel | 2 | | | Dec., 1997 Ph:(613) 234-0550 | | | | 204-240 Catherine Street, |-------------------------------------------- Ottawa, ON |Polite, courteous. Informed about possible Contact: Ms. Sabitha, Mr |cancellation of Air India Flight, and got my Dhawan |tickets changed. Travel agency owner was a |bit rude. Tickets are slightly pricey. ---------------------------------------------------------------------------- Gill International | 1 | | Y | Jan., 1998 Ph:(905) 796-8800 | | | | 3 |-------------------------------------------- |Good exp. Got tix on short notice. ---------------------------------------------------------------------------- Handa Travel Services Ltd | | 1 | | Aug., 1996 Ph:(613) 231-1111 | | | | Billings Bridge Plaza, Ottawa, |-------------------------------------------- ON |Rude. Demands 50 dollars (non-refundable) |deposit to make booking. Quotes very high |prices. Poor Service. ---------------------------------------------------------------------------- Hari World Travels | 3 | | | Oct., 1997 Ph:(416) 366-2000 | | | | Fax:(416) 366-6020 +-------------------------------------------- Toronto, ON |Professional, efficient, helpful. Good Contact: Asha, Fatima |options. Good rates. ---------------------------------------------------------------------------- Pacesetter (Goway) Travels | 1 | | | March, 1995 Ph:1-800-387-8827 | | | | (416) 322-1031 +-------------------------------------------- Fax:(416) 322-1109 |Friendly, returns calls. Helpful. 3284 Yonge St., Suite 301, | Toronto, ON M4N 3M7 | Contact: Prundence Spry | ---------------------------------------------------------------------------- Sharma Travels | | 2 | | 1994 Ottawa, | | | | +-------------------------------------------- |Booked on an airline that suspended all |flights but traveller wasn't informed. No |refund. Rude. ---------------------------------------------------------------------------- Saskatchewan: ---------------------------------------------------------------------------- C-World Travels | 2 | | N | Sept, 1996 Ph:(306) 949-1235 | | | | Northgate Mall, Regina, SK |-------------------------------------------- Contact: Arvind (Andy) |EMail: patelv@meena.cc.uregina.ca |Helpful, Prompt, Polite, Courteous, Reliable. |Helpful to students. Low fares. Only flights |from Canada ---------------------------------------------------------------------------- Other/Unknown (Can): ---------------------------------------------------------------------------- Emmanuel Travel | | | | 1996 Ph:(514) 861-5133 | | | | Montreal, |-------------------------------------------- Contact: Philomino Netto | ---------------------------------------------------------------------------- ============================================================================ France: ============================================================================ --------------------------------------------------------------------------- Agent Name, Address |Experience | Credit | Latest | and Phone Number |Good | Bad | Card | Experience | --------------------------------------------------------------------------- ---------------------------------------------------------------------------- La Route des Indes | | | | 0 Paris, | | | | +-------------------------------------------- |Specialized on India Trips ---------------------------------------------------------------------------- Le Monde de l'Inde et de | | | | 0 l'Asie | | | | Ph:01 42 60 60 90 +-------------------------------------------- Fax:01 42 61 11 70 |Specialized on India Trips, know what they Paris, |are talking about ---------------------------------------------------------------------------- Nouvelles Frontieres | | | | 0 Paris, | | | | +-------------------------------------------- |Widely advertised, cheap, service OK, not |personal ---------------------------------------------------------------------------- Voyageurs en Inde | | | | 0 Paris, | | | | +-------------------------------------------- |Specialized on India Trips ---------------------------------------------------------------------------- ============================================================================ Germany: ============================================================================ --------------------------------------------------------------------------- Agent Name, Address |Experience | Credit | Latest | and Phone Number |Good | Bad | Card | Experience | --------------------------------------------------------------------------- ---------------------------------------------------------------------------- Travel Overland | 1 | | N | Jan., 1995 Ph:(06) 089 4481 550 | | | | Fax:(06) 089 4489 652 +-------------------------------------------- Worthstr. 49 D-81667, Munich, |Fantastic service. Flew munich->paris-> Contact: Strass |Bombay & back. Air France, $750, round trip. |Changed return date in Bom at no charge. |Infant fare only 10% of charged. Many want |10% of official fare. ---------------------------------------------------------------------------- ============================================================================ India: ============================================================================ --------------------------------------------------------------------------- Agent Name, Address |Experience | Credit | Latest | and Phone Number |Good | Bad | Card | Experience | --------------------------------------------------------------------------- Maharashtra: ---------------------------------------------------------------------------- Bhagyashri Travels Pvt. Ltd. | | | | 1997 Ph:0091-212-438582 | | | | 0091-212-422978, 435306 +-------------------------------------------- Fax:0091-212-477907 |EMail: vvgole@giaspn01.vsnl.net.in 'Bhagyashri', 81 Adhyapak |Web : http://www.plexustech.net/bhagyashri/ Colony, Sahakarnagar No.1, |Web Site has list of prearranged tours Pune, 411 009. | Contact: Vivek | ---------------------------------------------------------------------------- Kajale Travels and Tours | 1 | | | Jan., 1997 Ph:0091-212-325141 | | | | 0091-212-356673 +-------------------------------------------- |Real good agency for hiring cars in and |around Maharashtra. ---------------------------------------------------------------------------- New Delhi: ---------------------------------------------------------------------------- Connections World Travel | 1 | | | Sept, 1997 Ph:+91 11 648-0037 | | | | +91 11 622-2052/640-4587 +-------------------------------------------- Fax:+91 11 641-3850 |EMail: rseth@del2.vsnl.net.in G-9, Vishal Bhawan, 95, Nehru |Prompt, Reliable, Friendly. Arranged visas Place , New Delhi, Delhi 110 |to European Countries from India. Works with 019 |you on complicated schedules. Contact: Rohit, Minnie, | Jasmine, Supriya | ---------------------------------------------------------------------------- India Vision | 1 | | X | Feb., 1997 Ph:91-11-5707272 | | | | 91-11-5702828 +-------------------------------------------- Fax:91-11-5702929 |Somewhat expensive. Helpful, professional. 305-306,Guru Arjun Dev Bhawan, | Ranjit Nagar Commercial | Complex, New Delhi, 110008 | Contact: Mr Madhu | ---------------------------------------------------------------------------- Perfect Travels | 2 | | | July, 1997 Ph:+91 11 572 4462 | | | | +91 11 572 1861 +-------------------------------------------- Fax:+91 11 575 1536 |EMail: perfect@giasdl01.vsnl.net.in Telex:031 61013 |Good Service. Has sub-agencies in different Telex:031 61013 New Delhi, |parts of India, equally good. Delhi | ---------------------------------------------------------------------------- Prime Travels | 1 | | | Nov., 1996 Ph:011-685-3314, 685-5688 | | | | 011-651-3314, 685-5270 +-------------------------------------------- Fax:011-686-2698 |EMail: primetvl@del2.vsnl.net.in 2, DDA Commercial Complex, |Web : http://www.macabel.com/prime Mayfair Gardens, New Delhi, 16 |Can arrange for tickets if you send mail to Contact: Mr. Arun Varma |him from here. However, see Ticketing Do/ |Don'ts, General Notes. ---------------------------------------------------------------------------- Vardaan Air Travels | | | N | 1996 Ph:91 11 684 9621 | | | | 91 11 692 1374 +-------------------------------------------- Fax:91 11 692 1585 |EMail: whizkids@giasdl01.vsnl.net.in Ground Floor , A - 66 , New |Cell Phone# 00+98100 36810 Friends Colony , New Delhi, | Delhi 110 065 | Contact: Ashwani Kohli, Niti | Kohli | ---------------------------------------------------------------------------- West Bengal: ---------------------------------------------------------------------------- Alps Travel | | 1 | | July, 1997 Calcutta, WB | | | | +-------------------------------------------- |Could not get Amex on confirmed reservation, |got the reservation cancelled instead. ---------------------------------------------------------------------------- Aruna Travel | | 1 | | Aug., 1997 Calcutta, WB | | | | +-------------------------------------------- |Made promises, didn't deliver. Tried to sell |unconfirmed tix. Tried to avoid refunding |money for cancelled tix. Delivered same only |when confronted in front of other clients. ---------------------------------------------------------------------------- ============================================================================ United States: ============================================================================ --------------------------------------------------------------------------- Agent Name, Address |Experience | Credit | Latest | and Phone Number |Good | Bad | Card | Experience | --------------------------------------------------------------------------- Alabama: ---------------------------------------------------------------------------- Around The World Travel | 1 | | X | June, 1995 Ph:(205) 945-1119 | | | | Fax:(205) 942-9981 +-------------------------------------------- 267 West Valley Ave, Suite |Professional, prompt, courteous. 186, Birmingham, AL 35209 | Contact: Arun Pimpalpure | ---------------------------------------------------------------------------- Wholesale Travel | 6 | | X | Nov., 1996 Ph:(205) 881-2331 | | | | Fax:(205) 883-5785 +-------------------------------------------- 915 San Ramon Avenue, |EMail: nagrawal@hiwaay.net Huntsville, AL 35802 |Responsive, good prices, works with you. Contact: Nisheeth Agrawal, |Professional, helpful, responds to calls and Denise |e-mails. ---------------------------------------------------------------------------- Arizona: ---------------------------------------------------------------------------- Deep Travels | 3 | | | Jan., 1998 Ph:(602) 545-9310 | | | | Phoenix, AZ |-------------------------------------------- Contact: Deepa Bajaj |EMail: deeptrv@goodnet.com |Helpful, Reliable, Easy to work with. |Professional. Good Service. Good at last |minute ticketing. ---------------------------------------------------------------------------- Falcon Wings Travel II | | 2 | X | Dec., 1995 (Phoenix, AZ, Now Defunct) | | | | Ph:(602) 244-2446 +-------------------------------------------- Phoenix, AZ |Slow. Did not keep customer updated with Contact: Sandeep (Sunny) |info. Changed name to Skyspeed Travels, and |then to Travellers Edge. Not affiliated to |Falcon Wings, Los Angeles. ---------------------------------------------------------------------------- Sky High Tours & Travels | 8 | | Y/X | Dec., 1996 Ph:(602) 246-2929 | | | | (602) 2GO-AWAY +-------------------------------------------- Fax:(602) 303-9489 |EMail: MSHAH76087@aol.com 2121 W. University Dr, Tempe, |Low rates, professional, patient. AZ 85281 |Trustworthy. Helpful. A bit slow sometimes, Contact: Mr. Miheer Shah/Mrs. |but works to you to schedule your flights, Beena Shah |Quick to refund money. ---------------------------------------------------------------------------- Skyspeed Travel & Tours (was | 1 | 2 | | April, 1996 Falcon Wings AZ) | | | | Ph:(602) 26-SPEED +-------------------------------------------- (602) 267-8835 |EMail: Sunnyt@tribeca.ios.com 5040 E McDowell Road, Phoenix, |Good in an emergency. Helpful. Used to be AZ 85008 |Falcon Wings in Phoenix, AZ. Has switched Contact: Sunny or Deepa |name to Travellers Edge. ---------------------------------------------------------------------------- Travellers Edge (Erstwhile | 1 | 4 | | Jan., 1997 SkySpeed, Falcon Wings) | | | | Scottsdale, Greater Phoenix, |-------------------------------------------- AZ |Bounced refund cheque, refused to return Contact: Sandeep (Sunny), |money. Changed name from Falcon Wings to Deepa |SkySpeed to Travellers Edge. Ratings have |been carried over. Avoidable. May have |changed name to/joined Universal Travels. ---------------------------------------------------------------------------- California: ---------------------------------------------------------------------------- 3S International Travels | 2 | | X | Feb., 1998 Ph:(408) 243-5495 | [1] | | | 2980 Stevens Creek Blvd, |-------------------------------------------- Suite 370, San Jose, CA 95128 |Professional, Friendly, Helpful. 4% Contact: Rashid Kutty |Surcharge for Credit Cards. Slow to send tix. ---------------------------------------------------------------------------- A2Z Tours & Travels | 4 | | N/X | Nov., 1997 Ph:(714) 855-0689 | | | | Fax:(714) 855-2344 +-------------------------------------------- 23300 Orange Ave. #2, Lake |EMail: a2ztravel@earthlink.net Forest, CA 92603 |Web : http://home.earthlink.net/~a2ztravel Contact: Amit & Zelam Chaubal |Prompt, Courteous. Works with you. Good Fare |for Malaysian. ---------------------------------------------------------------------------- Adore Travels | 4 | 1 | N/X | Jan., 1997 Ph:(310) 859-8740 | | | | Fax:(310) 859 8982 +-------------------------------------------- 1494 S. Robertson Blvd. Suite |Friendly, helpful, competitive fares. A bit 201,, Los Angeles, CA 90035 |abrupt sometimes. Quick answer by phone. Contact: Sriyal Kumarage, Mr. | Puni, Mr. Ravi | ---------------------------------------------------------------------------- Airlink Tours & Travel | 1 | 1 | | Dec., 1997 Ph:(310) 558-4405 | | | | Fax:(310) 558-0520 +-------------------------------------------- 4248 Overland Av. Suite 1, |Good Service, Prompt, Helpful. Altered date Culver City, CA 90230 |of 2nd on tix by hand to 12th, w/o permit Contact: Shahzad, Amin, Sunny |from airline, sent tix late, caused pax to |miss int'l flight - TWICE, wasted local |flight by misinforming pax. Refused to |return money, blamed it on another agent. ---------------------------------------------------------------------------- All Star Travels | | 1 | | June, 1995 Santa Clara, CA | | | | Contact: Mr. Gani |-------------------------------------------- |Unreliable. Changes dates without consulting. |Rude. Avoidable. ---------------------------------------------------------------------------- American Dream Travels (was | 6 | 3 | X | Sept, 1996 Kohinoor Travels) | | | | Ph:(408) 241-9155 +-------------------------------------------- 3083 El Camino Real, Santa |Low price. Inefficient & slow. Quick and Clara, CA 95051 |professional according to another. Rude. Contact: Deepa |Unreliable. ---------------------------------------------------------------------------- Amglow Travels | 2 | 3 | X | Nov., 1996 Ph:(510) 652-5573 | [1] | | | (510) 223-2720 +-------------------------------------------- Fax:(510) 652-9107 |Helpful, courteous, reliable, gets decent 5901 Christie Avenue, Suite |prices. Slow. Mixed up flight timings. Did #207, Emeryville, CA 94068 |not follow client requests about mailings. Contact: Smitha Iyer |Forgot something which caused the Airline to |cancel reservation. Poor service, not |helpful. Insensitive to client needs. Forgot |Wheelchair requirements. Does not record |conversation details with client. ---------------------------------------------------------------------------- Answer Travels | 12 | 3 | X | Oct., 1997 Ph:(818) 797-7017 | | | | 3118 Villa Knolls Drive,, |-------------------------------------------- Pasadena, CA 91107 |Works from home. Low rates. Very efficient. Contact: Shukla Reyes |Prompt. Quick refund of cancelled tickets. |Good prices even at very short notice. |Pleasant. Trustworthy. Insulting in one case. |Raised price by $20 (taxes), abusive, |discourteous. Now will send quote by fax to |avoid confusion. ---------------------------------------------------------------------------- Baring's Continental Travel | 1 | | | Aug., 1995 CA | | | | Contact: Sharon Barings |-------------------------------------------- |Prompt, courteous, helpful. ---------------------------------------------------------------------------- CN Travels | | 1 | | Dec., 1995 Ph:(310) 402-9294 | | | | Fax:(310) 865-8974 +-------------------------------------------- 18102 Poineer Blvd., Suite |Lied about confirmation and took the money. 103, Artesia, CA 90701 |Very unreliable. Contact: Minesh | ---------------------------------------------------------------------------- Continental Travels | | 2 | | 1996 Ph:(408) 293-2880 | | | | San Jose, CA |-------------------------------------------- |Did not inform about unconfirmed |reservations, canceled flights etc. Not |professional. ---------------------------------------------------------------------------- Dream Travel Agency | 7 | | | Nov., 1997 Ph:(408) 245-5994 | | | | Fax:(408) 245-5994 +-------------------------------------------- 395 Ano Nuevo Ave., Suite 416, |EMail: dream@best.com Sunnyvale, CA 94086 |Courteous, reliable, prompt in returning Contact: Manoj Goyal, Monica |calls. Obtained tickets at short notice. Goyal |Reasonable fares. Did not call back at all |in one case. Responsive, got tix at short |notice, also increased price at last minute |(consolidator increased price?) ---------------------------------------------------------------------------- E-Z Travels | 23 | 3 | X | Dec., 1997 Ph:(310) 836-1477 | | | | 10202 Venice Blvd., Suite |-------------------------------------------- 203A, Los Angeles, CA |Very efficient and courteous. Works hard to Contact: Laila, Zara Ahmed, |keep customers happy. Returns calls and Maya |keeps you informed once they know you will |buy tickets from them. Prompt. Lots of |problems in returning some money in a few |cases. A bit unprofessional about returning |calls sometimes. Occassionally Very |Satisfactory. Once sold unconfirmed tix, |raised prices at last moment, did not book |tix for spouse. Another time very prompt and |helpful. Later experience satisfactory. ---------------------------------------------------------------------------- Euro Asia Travels | | 1 | | Feb., 1997 Ph:619-277-2323 | | | | San Diego, CA |-------------------------------------------- Contact: Harjeet Sandhu |Delayed mailing tix till last moment. Double- |charged for tix. Wrote refund check on |closed bank account. Hadn't returned money. |Check BBB reports. ---------------------------------------------------------------------------- Falcon Wings Travel (Los | | | | 1996 Angeles, CA) | | | | Ph:(310) 417-3590 +-------------------------------------------- Los Angeles, CA |Not affiliated to Falcon Wings, Arizona Contact: Mr Aftab Khan CEO, |(Agent Sunny) Dr. Parks | ---------------------------------------------------------------------------- Five Star Travels | | 1 | X | Sept, 1996 San Jose, CA | | | | Contact: Samira |-------------------------------------------- ---------------------------------------------------------------------------- FreeWorld Tours & Travel | | 2 | | March, 1998 1533 Franklin Street, San | | | | Francisco, CA 94109 |-------------------------------------------- Contact: Victor |unprofessional, lied about confirmation, |mailed invalid tickets, canceled reservation |without client approval, asked to pay more |money after delivering the tickets. Cashed |check, then cancelled tix. Booked pax on |discontinued IA flight. ---------------------------------------------------------------------------- Ganti Travels | 6 | 1 | | April, 1998 Ph:(408) 263-0149 | [1] | | | Milpitas, CA |-------------------------------------------- Contact: Geeta |Good service. Helpful. Did not call back at |all. Good deal on tix, promptly delivered. |Passed on extra discount for loer prices |after payment was made. Last: Unprofessional. ---------------------------------------------------------------------------- Good Wind Travels | 13 | | Y | Dec., 1997 Ph:(818) 918-1992 | | | | 1414, S. Azusa Avenue, Suite |-------------------------------------------- B-10, West Covina, CA 91791 |Calls back. Good prices, prompt, courteous. Contact: Indira, Steve |Low Prices. Does not always call back. |Professional, helpful. ---------------------------------------------------------------------------- Himalayan Treasures & Travels | 2 | | | Dec., 1997 Ph:1-800-223-1813 | [1] | | | (510) 222-5307 +-------------------------------------------- Fax:(510) 223-5309 |EMail: treks92646@aol.com CA |Prompt to respond to queries. Sent tix in a Contact: Govind Shani |week. Helpful. Professional. Fares may be |high. ---------------------------------------------------------------------------- Ila Kothari | 4 | | X | Dec., 1997 Ph:(408) 723-7255 | | | | (650) 327-7030 +-------------------------------------------- San Jose, CA |Got tix in peak season. Works hard. Reliable. Contact: Ila Kothari |Truthful, helpful. Called back after trip to |verify all went ok. Admitted mistake in |pricing, but left upto client to pay |difference or not. ---------------------------------------------------------------------------- Infinity Travels | 4 | 1 | Y/X | Nov., 1997 Ph:(408)-245-8444 | | | | Sunnyvale, CA |-------------------------------------------- Contact: Lata, Mahesh |Courteous, professional. Helpful. |Competetive prices. Rude once. ---------------------------------------------------------------------------- Innovative Travel Services, | 5 | 7 | X | July, 1997 Inc | | | | Ph:(408) 737-8822 +-------------------------------------------- Fax:(408) 773-9335 |Helpful, prompt, competitive fares. Very 510 Lawrence Expy, Suite 221, |unhelpful in one case with travel plans. Sunnyvale, CA |Also once delayed till the last minute to Contact: Rita, Reshum(?) |inform that she could not book tix. Did not |return calls, again. Discourteous. Kept |money for a long time, did not send tix, |returned money after threatening legal |action. Rude. ---------------------------------------------------------------------------- Inter Express Tours & Travel | 2 | | Y/X | Oct., 1996 Inc. | | | | Ph:(818) 308-3136 +-------------------------------------------- (818) 445-3136 |Prompt, courteous, reliable. Credit cards Fax:(818) 308-1323 |accepted. Good for Singapore Airlines 711 W. Valley Bl. #304, | Alahambra, CA 91803 | ---------------------------------------------------------------------------- Jet Wings Travel | 6 | 7 | X | Nov., 1996 Ph:(619) 578-4696 | | | | San Diego, CA |-------------------------------------------- Contact: Shirley Kelley |Filed for bankruptcy in November 1996 |Cooperative, competitive rates, promptly |returns calls. Friendly. Mailed tickets to |India by Express Mail. Delayed repayment for |a long time. Reliable. Courteous. Some bad |experiences - did not provide info when a |flight was cancelled. Did not return calls. |Latest: Lied about confirmations, rude, |raised prices by $200+ after getting money. |uncooperative, hasn't returned payment for |months. ---------------------------------------------------------------------------- Kay Aar Travels | 5 | 5 | | Dec., 1997 Ph:(415) 788-7222 | | | | San Franciso, CA |-------------------------------------------- Contact: Sunil |Unco-operative. Won't call back. Extremely |rude. Did cancel ticket when asked. Had to |go thru attorney to get refund. Brusque. |Reliable in a few cases. More expensive than |others once. Good rates otherwise. Changed |prices after tix were confirmed. Hiked fare |twice, issued waitlisted tix. Improved since. ---------------------------------------------------------------------------- Khajala Travels | 1 | | X | March, 1995 Ph:(818) 576-2455 | | | | Alhambra, CA |-------------------------------------------- ---------------------------------------------------------------------------- Kohinoor Travels | 6 | 3 | X | Sept, 1994 Santa Clara, CA | | | | +-------------------------------------------- |Low price. Inefficient & slow. Quick and |professional according to another. Rude. |Unreliable. May have changed name to |American Dream Travel. ---------------------------------------------------------------------------- Kona Kai Travels | 1 | | | Jan., 1995 San Diego, CA | | | | Contact: Chuck Bhasin |-------------------------------------------- |Courteous, reliable. ---------------------------------------------------------------------------- Kona-Kai International | | | | 1996 Discount Travel | | | | Ph:(619) 454-3066 +-------------------------------------------- Fax:(619) 454-3464 |EMail: ak@pcsi.com 7817 Herschel Ave., Suite 201, |Fluent in many languages. , La Jolla, CA 92037 | Contact: Padminee Marathe | ---------------------------------------------------------------------------- Maazda Travels | 5 | 4 | N | Dec., 1997 Ph:(310) 273-9100 | | | | (415) 398-7777 +-------------------------------------------- Beverly Hills, San Francisco, |Courteous, efficient. Low price. Helpful in CA |a case of a missed connection. Sent tickets Contact: Vinitha (at San |by federal express ($7.00 charge) when faxed Francisco) |a copy of the cheque. Not reliable. Claimed |to have bought tix when he hadn't. The SFO |branch seems to be reliable. May be a little |expensive. Last: Poor service even at SFO. ---------------------------------------------------------------------------- Mascot Travels | 2 | | N | Nov., 1996 Ph:(310) 839-9422 | | | | CA |-------------------------------------------- Contact: Kalyani Mahadevan |Reliable, honest. Low fares. Tickets Iyer |delivered on time. ---------------------------------------------------------------------------- Nagina Travels | 1 | | | Sept, 1997 Ph:(510) 656-7280 | | | | CA |-------------------------------------------- |Good service ---------------------------------------------------------------------------- Netto Travels | 1 | | | Aug., 1995 Ph:(714) 633-3686 | | | | Orange, CA |-------------------------------------------- |Good service and prices. ---------------------------------------------------------------------------- Om Travels | 21 | 9 | X | Feb., 1998 Ph:(408) 988-2090 | | | | Fax:(408) 988-2326 +-------------------------------------------- 4041 Davis St., Santa Clara, |If he is doubtful, says so clearly. Sent CA 95054 |faxes to India of university students. Hunts Contact: Mr. Kishan (Santa |for the cheapest deal. Calls back. Prompt. Clara), Mr. Vasi (Sunnyvale?) |Courteous. Honest and helpful. Need to keep |on top and check things out for yourself. |Bad experience - goofed up various ticketing |details. Unprofessional & impolite sometimes. |Messed up accomodations, meal requirements |once. Another time tix were unconfirmed till |passenger was in India, charged much more |than quoted. Yet another experience very |good. Later, very nice experience, best |rates. Phone Answering needs to improve. |Mixed up all sorts of details. Another time, ---------------------------------------------------------------------------- Onkar Travels | 1 | 1 | | Sept, 1994 San Francisco, CA | | | | +-------------------------------------------- |Rude. Lied about ticket being ready. Helpful, |no complaints. Customer had to resort to |collection agency to collect money in one |case. ---------------------------------------------------------------------------- Paru's Travel and Tour | 31 | 8 | X | Feb., 1998 Ph:(818) 703-6060 | | | | Fax:(818) 703-6633 +-------------------------------------------- Los Angeles, CA |Quick. No problems. Polite, courteous. Contact: Irene, Geeta, |Suggest ways to beat the complexities of Sulochana (Su) |regulations regarding stopovers, minimum |stay, etc. Helpful with changes in travel |plan. Efficient. Kept the quoted low price |even after the airlines raised it becuase of |oil prices. Some time in the past, he |received a lot of negative publicity on the |net. Dragged feet on ticket issue. Deal with |Geeta/Mohan. Others may be rude, refused to |take msgs. Dragged heels a bit on peak |season tix. Rude. Another time exceptional |service. ---------------------------------------------------------------------------- Princy Travels | 20 | 1 | | Feb., 1998 Ph:(650) 917-1937 | | | | Fax:(650) 917-1950 +-------------------------------------------- 960 North San Antonio Rd, |EMail: travel@imc2000.com Suite 161, Los Altos, CA 94022 |Web : http://www.imc2000.com/travel Contact: Mr.Wilson/Mrs.Ancy/ |Handles many major Airlines. Multilingual Mr.Philip |Agents. Good Service. Reasonable Prices. |Bookings accepted through E-Mail. Calls back. |Accepts CredCards only in person. Has fares |to different Indian cities from various |places in US listed on their web page if you |are flying soon. Fares on Web Site are final. |Card Charge and Tax extra. Did not call back |in one case due to computer problems. Fast |refunds. ---------------------------------------------------------------------------- Prominent Travel Inc | 1 | | | Sept, 1997 Ph:(714) 632-9151 | | | | Fax:(714) 632-9536 +-------------------------------------------- 3290 East Coronado Street, |Courteous, Responsive, Prompt. Prompt Anaheim, CA 92807 |refunds on cancelled tix. Contact: Bhupen, Devi Desai | ---------------------------------------------------------------------------- Punjab Travels | 1 | | | Dec., 1995 Ph:(408) 441-7570 | | | | (415) 941-2763 +-------------------------------------------- CA |Sincere Contact: Mr. Prem | ---------------------------------------------------------------------------- Roy Travels | 11 | 2 | X | Nov., 1997 Ph:(408) 578-3598 | | | | (408) 365-9809 +-------------------------------------------- San Jose, CA |Prompt, courteous, competitive price. Contact: Milli |Helpful with emergency ticketing and when |ticket was lost. Tends to do some last |minute work, so be careful. Slightly |unreliable. Returns calls. Got tix even at |short notice, later moved return date to |accomodate customer. One time rude & abrupt, |did not return calls, raised prices after |booking. ---------------------------------------------------------------------------- Royal Air Travel | 5 | 3 | | July, 1996 Ph:(800) 380-3330 | | | | 909-396-5500 +-------------------------------------------- 3810 Wilshire Blvd., Suite |Helpful, courteous, reliable. However, 1204, Los Angeles, CA 90010 |apparently, sold STOLEN tickets for Delta. Contact: P.N. Divakaran |Apparently blacklisted by the airline as a |result. Be careful. after getting money, |issued waitlisted tix, with wrong name. |Refused to confirm return trip. ---------------------------------------------------------------------------- S K Travel & Tours | 7 | | | March, 1998 Ph:(310) 204-5333 | | | | Fax:(310) 204-5417 +-------------------------------------------- 3445 Mentone Ave ste 114, Los |EMail: sktravels@hotmail.com Angeles, CA 90034 |Web : http://www.geocities.com/Yosemite/2674 Contact: Lalitha |Good service on several trips. Good prices, |Patient. Attention to details such as veg. |meals. Courteous & Helpful. Took care of |details. ---------------------------------------------------------------------------- Sai Travels (1) | 4 | 8 | Y/X | Nov., 1997 Ph:(650) 790-3434 | | | | (510) 657-1724? +-------------------------------------------- Fremont, CA |Reliable, courteous. Had to send in partial |payment ($400) after which they confirmed |ticket and promptly mailed it. Put on hold |for 8 minutes, took down info, but never |called back. Quite unprofessional. Quoted |wrong fare - again. Put on hold for long |times. Rude. Rude Again. And Again. Booked |tix in wrong name. Lied about correcting it. |Another time on wrong date. Did not call |back. Another time very good, no problems. ---------------------------------------------------------------------------- Sai Travels (3) | | 6 | | Jan., 1995 San Jose, CA | | | | +-------------------------------------------- |Rude. Asked for payment 2 months in advance, |and did not send tickets for a month. Needed |to pick up the tickets in person. Long phone |hold time. Appalling service. Will not make |reservations without prepayment. Lied about |resvervations, legal recourse necessary to |get money back. ---------------------------------------------------------------------------- Shoppers Travel | 1 | | | Dec., 1994 Ph:(415) 291-0999 | | | | Fax:(415) 291-9313 +-------------------------------------------- 870 Market St Ste 409, San | Francisco, CA 94102 | ---------------------------------------------------------------------------- Silver Wings Travel | 3 | | | Jan., 1998 Ph:(818) 386-2300 | | | | 15456 Ventura Blvd, Suite 102, |-------------------------------------------- Sherman Oaks, CA 91403 |Quite reliable, pleasant. Professional. Very Contact: Kushal Vira(Owner), |good in emergencies. Got tix on very short Noni, Sanjeev |notice. Efficient. May be expensive. ---------------------------------------------------------------------------- Skybird Tours and Travels | 2 | | | Jan., 1998 Ph:510-792-0666 | [1] | | | Fax:510-792-8749 +-------------------------------------------- MN |Good Service, Deal, even on very short Contact: Deepa, Puja |notice. Competitive prices. In emergency |sent tix w/o payment. Offered useful tips. ---------------------------------------------------------------------------- Skypak Tours and Travels | | | | CA | | | | +-------------------------------------------- |see Valley Skypak. ---------------------------------------------------------------------------- Sunnyvale Travels | 14 | 8 | X | March, 1998 Ph:(408) 245-5090 | [1] | | | 1220 Towncenter Lane, CA |-------------------------------------------- Contact: Halima Valani, Jyoti |Competitive rates. Polite and efficient. Kopparapu, Ms Ferry |Rude in one case. Service had deteriorated |for a while - calls not returned, rude. |Refused to honor itinerary commitments. For |a while good, courteous & efficient, helpful, |patient, trying hard to improve quality of |service. Very good. Attention to details. |Mention this survey. Rude and insulting. |Again. Last: Good Service, Prompt & |Informative. Does not call back. ---------------------------------------------------------------------------- Super Travel (II) | 1 | | | Oct., 1997 Ph:(510) 226 9453 | | | | CA |-------------------------------------------- Contact: Shams |Friendly, honest. Good prices. ---------------------------------------------------------------------------- Trade Wings Tours & Travel | | | | March, 1998 Ph:(310) 372-3961 | [1] | | | Fax:(310) 372-2770 +-------------------------------------------- 1637 Curtis Avenue, Manhattan |Good Service. Extended hours. Polite. May Beach, CA 90266 |not be cheapest. Contact: Gandhi Charugundala | ---------------------------------------------------------------------------- TravelMax International | | | | Ph:(800) 958-6299 | | | | 3421 Via Oporto, Newport |-------------------------------------------- Beach, CA 92663 |EMail: loum@erols.com Contact: Loumis Taylor | ---------------------------------------------------------------------------- Trips & Travels | 7 | 1 | X | Sept, 1996 Ph:(408) 982-9400 | | | | Santa Clara, CA |-------------------------------------------- Contact: Raj, Usha |Reliable. Honest. Unreliable and dishonest |in one case. Polite. Merged with Sai Travels. |Cancelled the ticket after selling it! Did |not return calls once ---------------------------------------------------------------------------- United Tours And Travel | 12 | 2 | X | Oct., 1997 Ph:(510) 794-8890 | | | | 37053 Cherry Street, Suite |-------------------------------------------- #101, Newark, CA |Polite, returns calls, no problems with Contact: Najib, Ruksana, |reservations. Competitive rates. Prompt. Maqsood |Helpful in emergency. Screwed up hotel |reservations and arrogant once. Last - Good |Service & Price. Went out of his way to |accomodate a stopover without extra charge. |Returns phone calls promptly. Issued |waitlisted tix as confirmed, client forced |into paying more, wrong date & flight. Wrong |date again. Arrogant about errors. Forced |client to pay more to correct dates. ---------------------------------------------------------------------------- United Travels | | 1 | | April, 1996 Fremont, CA | | | | +-------------------------------------------- |Rude. Refused to book tickets till payment |received. ---------------------------------------------------------------------------- Universal Travel | 2 | | N | May, 1996 Ph:(916) 442-8747 | | | | Fax:(916) 442-2080 +-------------------------------------------- 1005, 12th Street (Between J & |Great service and prices. Helpful. K), Sacramento, CA 95814 |Wholesaler for PIA. Contact: Mrs. Jeet | Sandhu(Owner/mgr) | ---------------------------------------------------------------------------- Upul's Travel Service | 3 | 1 | X | Jan., 1997 Ph:(818) 918-9770 | | | | (213) 686-1616 +-------------------------------------------- Los Angeles, CA |Doesn't make promises he can't keep. Contact: Syed |Explains things clearly. Mixed up flight |timings once. Good Price, Courteous. E-Mail |address upul@delphi.com is not valid any |more. ---------------------------------------------------------------------------- Valley Skypak | | 2 | | Dec., 1994 Conoga Park, CA | | | | Contact: Shahid/Paresh |-------------------------------------------- |Rude, unreliable. Dishonest. Being tried in |small claims court. Also runs Skypak Tours |and Travels? ---------------------------------------------------------------------------- Vani Travels | 7 | | | July, 1997 Ph:(818) 776-1766 | | | | CA |-------------------------------------------- Contact: Bhupinder Sawhney |Returns calls. Honest. Prompt. Helpful. Good |fares on short notice. Reminds you about |'gotcha'-s. Calls back promptly with info. ---------------------------------------------------------------------------- World Enterprise | 3 | 1 | X | Dec., 1997 Ph:(408) 378-4880 | | | | 831, West Rincon Ave, Cambell, |-------------------------------------------- CA 95008 |Professional, prompt, courteous, very Contact: Anu |helpful. Raised prices at the last minute. |Threatened to sue if did not buy tickets |from her. Misled about confirmation. Asks |you to call back, but remembers you. ---------------------------------------------------------------------------- Zenith Travel Agency | 1 | | | Sept, 1994 Ph:(800) 563-2731 | | | | (310) 402-1710 +-------------------------------------------- Fax:(310) 402-1710 11428 E. Artesia Blvd, | Artesia, CA 90701 | Contact: Ritu | ---------------------------------------------------------------------------- Colorado: ---------------------------------------------------------------------------- Accel Travel | 1 | | Y | Sept, 1995 Ph:(303) 337-1122 | | | | Denver, CO |-------------------------------------------- Contact: Usha Murali |Courteous, efficient, prompt. ---------------------------------------------------------------------------- ETS inc. | 3 | | Y/X | Dec., 1994 Ph:1-800-303-5427 | | | | Denver, CO |-------------------------------------------- Contact: Abban M. Elias |Good fares on Delta. Prompt. Efficient. |Phone disconnected as of Jan 1998. Out of |business? ---------------------------------------------------------------------------- Mt. Everest Travel | | | | 1996 Ph:(303) 620-9306 | | | | Fax:(303) 690-8788 +-------------------------------------------- 1533 Champa Street , Denver, | CO 80202 | Contact: Sam Shrestha | ---------------------------------------------------------------------------- Connecticut: ---------------------------------------------------------------------------- East-West Travels | 1 | | X | Jan., 1993 Ph:(203) 649-3986 | | | | Fax:(203) 645-8022 +-------------------------------------------- Manchester, CT 06040 |Reliable and trustworthy. Contact: Ram | ---------------------------------------------------------------------------- Global Travel | 14 | 1 | | Sept, 1997 Ph:(203) 325-0442 | | | | (203) 325-2529?? +-------------------------------------------- Fax:(203) 969-7118 |EMail: globaltvl@aol.com 426 Courtland Ave. Suite #4, |Web : http://www.ctbusiness.com/global_travel.h Stamford, CT 06906 |Courteous, Professional, Prompt. Helpful. Contact: Mrs. Sandhya Bazaj, |Seems good for Royal Jordanian. Good Fare on Rajiv |Short Notice. Reliable. Quick to respond in |emergency. Follows up even after delivering |tix. Did not call back, claimed booking |without making one. Excellent service in |another case, tix even mailed to India |before getting paid. ---------------------------------------------------------------------------- KM Travels | | 1 | | Jan., 1998 Ph:(860) 561-9709 | | | | |-------------------------------------------- Contact: Mani |Forgot to confirm domestic ticket in India, |Pax had to pay more for tix. ---------------------------------------------------------------------------- Universal Travels | 7 | 1 | Y/R | July, 1992 Ph:(800) 922-3267 | | | | (203) 562-4557 +-------------------------------------------- CT |Reliable. May not be the cheapest. Efficient. Contact: Mr. Lokesh |Good deals on Sabena Belgian Airlines. Got |confirmed seats on Air India on the day of |travel with less than 5 hours to catch |flight. Polite. IA connection info. Gives |refund only with great difficulty. ---------------------------------------------------------------------------- Florida: ---------------------------------------------------------------------------- Asfar Travels | 1 | | | Ph:(813) 626-5522(old) | | | | Tampa, FL |-------------------------------------------- Contact: Rashida Lokhandawala |Good deal. No problems. ---------------------------------------------------------------------------- Bharat Travels | 2 | | | Nov., 1994 Miami, FL | | | | Contact: Faryal Kara, Mrs. |-------------------------------------------- Gumutha |Prompt. Very reliable. Returns calls |promptly. Gets tickets at short notice. Are |the GSAs for Sahara India Airlines too. ---------------------------------------------------------------------------- Dollarwise Travel III | | | | Ph:(305) 772-5025 | | | | 1901 W. Cypress Creek Road, |-------------------------------------------- Ft. Lauderdale, FL | Contact: Mr. Mustafa | ---------------------------------------------------------------------------- Dollarwise Travels | 5 | | X | March, 1996 Ph:(800) 343-0071(?) | | | | Miami, FL |-------------------------------------------- Contact: Bharat Patel, Khaled |Helpful, reliable. Does not accept personal Quaraishi |cheques. ---------------------------------------------------------------------------- Offshore Travels | | 1 | | May, 1995 Tarpon Springs, FL | | | | +-------------------------------------------- |Sold unconfirmed unauthorized tickets. Did |not refund money. ---------------------------------------------------------------------------- Orient Travel Services | | 1 | | Feb., 1998 Tampa, FL | | | | +-------------------------------------------- |Rude ---------------------------------------------------------------------------- Travel Network | 4 | | X | Sept, 1996 Ph:(407) 699-2100 | | | | Winter Springs, FL |-------------------------------------------- Contact: Ravi Patel |Courteous. Reliable. Prompt. $40 charge on |credit cards. Agent for British Airways ---------------------------------------------------------------------------- Georgia: ---------------------------------------------------------------------------- AC Travels | 1 | | | Jan., 1996 Smyrna, GA | | | | +-------------------------------------------- ---------------------------------------------------------------------------- Akash Travel | | 1 | | Jan., 1997 6543 Seven Oaks, Tucker, GA | | | | 30084 |-------------------------------------------- Contact: Suresh & Zharna Shah |Took money, did not mail tix, did not give |refund. Lied to BBB. ---------------------------------------------------------------------------- Amigo Travels | 4 | | | Jan., 1998 Ph:(770) 414-4498 | | | | Fax:(770) 934-7316 +-------------------------------------------- 4534 Westhampton Circle, |Efficient, courteous. Good Lufthansa fares. Tucker, GA 30084 |Prompt. Pateint. Suggested Youth Fare Contact: Prabha Iyengar |Reduction. Knowledgable. Hari World Travels |is one of their consolidators. ---------------------------------------------------------------------------- Atlanta International Travel | 1 | | | March, 1994 Ph:(770) 449-7272 | | | | GA |-------------------------------------------- Contact: Kurian |Extremely reliable, comparable rates. Good |service. ---------------------------------------------------------------------------- Everest Travels | 5 | 5 | | Jan., 1998 Ph:(404) 231-5222 | | | | (404) 414-4555 +-------------------------------------------- Atlanta, GA |Reliable, reasonable rates. Bad about giving Contact: Raaji |refunds for cancelled flights in one case, |good in another. Blocked tix, discourteous. |Repeatedly called at office after work hours. |. Rude ---------------------------------------------------------------------------- M. J. Travels | 5 | | N | May, 1994 Ph:(404) 292-3729 | | | | Atlanta, GA |-------------------------------------------- Contact: Mr. Mohsin |Courteous, particular, fair price. Mohsin |Bharmal at this agency suggested a cheaper |travel by BA instead of PanAm. ---------------------------------------------------------------------------- Royal Travels | 13 | | Y/X | March, 1998 Ph:(770) 492-9010 | | | | Fax:(770) 492-0210 +-------------------------------------------- Atlanta, GA |EMail: royaltravels@mindspring.com Contact: Ramanie Joseph |Superb service. Returns calls. Very |efficient. Good Deals. Good On Delta at |short notice. Excellent service in emergency |situation. Polite & courteous. ---------------------------------------------------------------------------- Safeway Travels | | 3 | | Dec., 1995 Atlanta, GA | | | | Contact: Meena |-------------------------------------------- |Incompetent. Made a mistake in the ticket |and ripped it up a day before travel, |assuming no responsibility. Very unreliable. |Dishonest. ---------------------------------------------------------------------------- Spalding Travels | 6 | | R | July, 1995 Ph:(404) 441-1164 | | | | Atlanta, GA |-------------------------------------------- Contact: Prabha |Efficient, polite, courteous. ---------------------------------------------------------------------------- Illinois: ---------------------------------------------------------------------------- Air Tours | 2 | | Y/X | June, 1997 Ph:(312) 764-4544 | | | | 2609 W. Devon Ave, Chicago, |-------------------------------------------- IL 60659 |Prompt. Good prices. Honest. Pleasant. Contact: BaDi |Reliable. Agreed to swallow extra charge |agent did not know about. Called to warn |about cancelled flight ---------------------------------------------------------------------------- AK Travels | 1 | | | Dec., 1995 Ph:(312) 274-3960 | | | | 2800 W. Peterson Ave, Chicago, |-------------------------------------------- IL |Very difficult to deal with. Won't quote Contact: Aliya/Khalid |fares etc. Took money when ticket was not |confirmed. Problems with returning money. |Lied about cashing cheque. ---------------------------------------------------------------------------- Alien Travels | | 2 | | Oct., 1996 Ph:(312) 263-1972 | | | | Chicago, IL |-------------------------------------------- Contact: Tahir, Niyaz |Did not return calls. Rude. Misled about |reservations. Again. Charged card for |someone else's ticket. ---------------------------------------------------------------------------- All Airline Agency Travel Inc. | | 3 | | Feb., 1998 (AAA Travel Inc.) | | | | Ph:(312) 427-9000 +-------------------------------------------- 28 E. Jackson Blvd., #705, |Asked for "good-faith" cheque for $100. Did Chicago, IL 60604 |not give tickets despite reminders. Money Contact: Sunita Lall, Nayan |not yet returned. Rude. Lies about ticket |confirmation. Again. Lied about ticket |changeability, cancelled tix but didn't |return money. ---------------------------------------------------------------------------- Amber Travels | | | | Dec., 1997 Ph:(847) 301-7700 | | | | Fax:(847) 301-7708 +-------------------------------------------- IL |Professional. Consistent, Polite. Helpful. |Good Prices. ---------------------------------------------------------------------------- Amit Travels | 2 | 2 | N | Dec., 1996 Ph:(312) 761-6200 | | | | Chicago, IL |-------------------------------------------- Contact: Ashok, Amit, Mrs |Polite, Competitive rates, Honest, Good Puja. |service. Unconfirmed tix, did not return |phone calls or money. Sep 96: Polite, |reliable, called back. Dec 96: Unconfirmed |tix again, Unreliable & rude. ---------------------------------------------------------------------------- Andhra Travels | 1 | | | Jan., 1998 Ph:(773) 508-5626 | | [1] | | 2537 West Devon Avenue, 2nd |-------------------------------------------- Floor, Chicago, IL 60659 |EMail: AndraTravl@aol.com Contact: Andhavarapu |Reservation was waitlisted, so offered to Satyanarayana |let pax pay after confirmation. Next day was |rude and demanded money first. ---------------------------------------------------------------------------- City Express Travel | 1 | | | Oct., 1997 Ph:(630) 279-1650 | | | | IL |-------------------------------------------- Contact: Ashok |Satisfactory. Prompt to return calls. |Courteous. Willing to discuss alternate |routes. ---------------------------------------------------------------------------- Compare Travel Inc. | | | | Ph:(312) 853-1144 | | | | Fax:(312) 853-2446 +-------------------------------------------- 5 north Wabash Ave., Suite |EMail: compare@ais.net 818, Chicago, IL 60602 | ---------------------------------------------------------------------------- Devon Travels | 2 | | N | April, 1994 Ph:(312) 973-0600 | | | | IL |-------------------------------------------- |Efficient. Tickets sent by UPS. Reliable. ---------------------------------------------------------------------------- Diners World Travel | 4 | 2 | Y/X | Jan., 1997 Ph:(312) 262-4300 | | | | IL |-------------------------------------------- Contact: Rada Pillai |EMail: dwtravel@ix.netcom.com |Reliable. Professional. Cheap. Delivers on |promises. Last: Messed up ticketing badly, |but quite prompt & sincere while refunding |money for cancellation. Messed up tix again, |badly. Quoted low fare, raised it after |booking. Last: Very good service, prompt, |reliable, cheap. ---------------------------------------------------------------------------- Econo Travels | | 1 | | Jan., 1997 2517 W. Devon Street, Suite | | | | 101, Chicago, IL 60659 |-------------------------------------------- |Gave client the runaround, sold unconfirmed |tix as confirmed. Rude. Unhelpful. Hadn't |refunded money yet. ---------------------------------------------------------------------------- Fly World Travels | 9 | 3 | Y | Oct., 1997 Ph:(800) 628-3222(?) | | | | (312) 728-9495 +-------------------------------------------- Chicago, IL |Cheapest deal for India to U.S. travel. Sent Contact: Suzanna, Jaffar Abbas |tickets to party in India at no charge. |Prompt. Reliable. Lied about confirmation of |tickets, never called back, rude. |Occassionally Very courteous. Last exp very |good. ---------------------------------------------------------------------------- Future Travels | 59 | | M | May, 1998 Ph:(630) 424-1060 | [1] | | | 18w100, 22nd St Suite #115, |-------------------------------------------- Oakbrook Terrace, IL 60181 |EMail: futtrvl@aol.com Contact: Jagan Reddy, Suraj |Good Service. Prompt, Reliable;once sent |tickets before payment. Also informed about |transit visa requirements for Canada. Book |on routes through Europe so as to cause |minimal waiting at the airports. Courteous. |Good rates. Also offered to get visas from |Chicago for small fee. Gave 25% student |discounts on internal flights in India. |EMail Address may be discontinued. Attention |to details. Sent tix before getting paid. |Assumed responsibility for miscommunication & |reinstated cancelled tix. Did not cash check |till tix were sent. Slow to call back. ---------------------------------------------------------------------------- GoGo Travel (II) | | 1 | | Dec., 1997 Ph:(630) 769-1766 | | | | Fax:(630) 769-1767 +-------------------------------------------- IL |Abusive. Very Unprofessional. Also goes by |the name Jan Travel. ---------------------------------------------------------------------------- Imperial Travels & Tour Inc | 1 | | X | Aug., 1995 Ph:(312) 338-8000 | | | | Fax:(312) 338-9300 +-------------------------------------------- 2536 W. Perterson Ave, |Prompt, efficient. Competitive rates. Phone# Chicago, IL 60659 |may have changed (Mar 1988). Contact: Mathew, Shibu | ---------------------------------------------------------------------------- India Nepal Travel | | 1 | | June, 1997 Ph:(773) 279-8687 | | | | (800) 556-8000 +-------------------------------------------- Fax:(773) 267-1787 |Expensive. Bad Service. Avoidable. Other Telex:031-76029 |Info: Phone: 536463, 5467019 Fax: 5459190, Telex:031-76029IL |5190860 ---------------------------------------------------------------------------- India Tours, Inc. | | 2 | | Jan., 1996 Chicago, IL | | | | +-------------------------------------------- |Took advance payment for hotels and meals |for trip to India, but passengers were |forced to re-pay while travelling. ---------------------------------------------------------------------------- Intra World Travels & Tours, | 17 | | Y/X | March, 1998 Inc | [2] | | | Ph:(847) 491-6930 +-------------------------------------------- 1-800-626-6963 |EMail: AjaydG@aol.com Fax:(847) 491-0923 |Web : http://www.intrawld.com 524 Davis St, Evanston, 60201 |Competent. Reliable. Professional. Honest. Contact: Ajay, Mr. D.A. |Sent tix within one week of payment. May be Gidwani, Purnima |somewhat expensive. Prompt. May favor AI. |Sent tix by Fedex same day they rec'd pmt. |Prompt refund on cancelled tix. ---------------------------------------------------------------------------- Kwality Travels & Tours Inc. | | 2 | | March, 1996 2536 W. Peteson Ave., Chicago, | | | | IL 60659 |-------------------------------------------- |Very unreliable. Gave status as confirmed |when it wasn't ---------------------------------------------------------------------------- Mona Travels | 6 | 3 | | Aug., 1997 Ph:(312) 427-6800 | | | | Chicago, IL |-------------------------------------------- Contact: Mrs. Kalpana |Helpful and prompt. Courteous. Professional. Mukherjee |Lied about confirmation. Changed airline |after getting money. Didn't call back. |Increased fare by $150 after MO was |purchased. Unreliable. ---------------------------------------------------------------------------- Parco Travels | 1 | | | Dec., 1995 Ph:(312) 274-9490 | | | | (312) 274-3255 +-------------------------------------------- Fax:(312) 381-2380 |Very helpful. Chicago, IL | Contact: Deepak | ---------------------------------------------------------------------------- Pioneer Travels | 2 | 1 | | Aug., 1997 Ph:(312) 338-8700(Off) | | | | (312) 761-9765(Wknd/eve) +-------------------------------------------- Fax:(312) 338-8708 |Honest, efficient. Courteous. Last: Lied 2600 W. Peterson Ave., Suite# |about booking, airline denied one. Never 208, Chicago, IL 60659 |called back Contact: Jai Kalayil | ---------------------------------------------------------------------------- Puja Travel | 9 | 2 | | Nov., 1995 Ph:(708) 241-4700 | | | | Fax:(708) 241-4772 +-------------------------------------------- Chicago, IL |Nice. Sent tickets within 3-4 days after Contact: Anju, Sam |payment. Helpful in getting tickets with a |short notice. Courteous, willing to discuss |alternative routes. Rude in one case. Very |unhelpful in another. Confirm tickets before |sending money. ---------------------------------------------------------------------------- Rama World Travels (Rama | 7 | 5 | X | Jan., 1997 Tours) | | | | Ph:(800) TEL-RAMA +-------------------------------------------- Chicago, IL |Reliable. Prompt. Courteous. Competitive Contact: Ms. Shyama Kapur |rates. Have been around for many years. |Lately not prompt. Delayed mailing tickets |but said on phone that tickets were mailed. |Very rude. Took full amount when paying by |credit card. Very unreliable, inefficient. |Later: Very satsfactory, 2 day turnaround on |tix ---------------------------------------------------------------------------- Royal Travels | 4 | | | Jan., 1997 Ph:(312) 509-9600 | | | | Chicago, IL |-------------------------------------------- Contact: Jose Korattiyal |Prompt, reliable, good deal. ---------------------------------------------------------------------------- Safeway Travels | | 6 | | Aug., 1989 Ph:(800) 458-9880 | | | | Chicago, IL |-------------------------------------------- |Don't even think of getting tickets from |safeway. Rude, asked for payment 2 months in |advance, raised prices. Returned only $2800 |out of $2900 two days before the flight, |bogus bookings. Similar experience even when |bookings were done early (4 months in |advance). Had to approach Better Business |Bureau to get refund. ---------------------------------------------------------------------------- Samrat Tours & Travels | 1 | 1 | Y/X | April, 1996 Ph:(312) 262-5394 | | | | (312) 262-5395 +-------------------------------------------- IL |Courteous. Returns calls. In one case: rude, |lied about tickets. Took money and did not |issue tix. Need to stay on top of him even |after sending money. ---------------------------------------------------------------------------- Sana Travel & Tours | 1 | 1 | Y | Dec., 1996 Ph:(312) 769-3600 | | | | Fax:(312) 769-1307 +-------------------------------------------- 2525 W. Peterson Ave, Suite |Good prices, got tickets when others could 107-08, Chicago, IL 60656 |not. Good for Emirates and Royal Jordanian. Contact: Ali |Latest: Very bad experience - rude, booked |tix for non-existent flight, raised prices |after getting paid. ---------------------------------------------------------------------------- Shama Travels | 4 | 1 | | 1994 Chicago, IL | | | | +-------------------------------------------- |Pretty efficient. Good BA deals. Reliable. |Sends written confirmation of travel plan |before asking for payment. Misquoted price |causing last minute purchase at a $150 |premium. ---------------------------------------------------------------------------- Trade Wings Travel | 2 | 1 | | Jan., 1998 Ph:1-800-430-4480 | | | | 1-312-764-2300 +-------------------------------------------- 6357 North Fairfield Ave, |Unreliable, rude. Sent confirmation number Chicago, IL 60659 |that the airline said was invalid. Latest: Contact: Alex |Courteous & Prompt. Reasonable price. |Delivered tix before getting paid. ---------------------------------------------------------------------------- Travel Center | 2 | 1 | | May, 1993 , Chicago, IL | | | | Contact: Naren Soni, Deepti |-------------------------------------------- Soni |Courteous, helpful. Prices slightly higher. |Lied about booking status. Rude, unco- |operative. Deepti was very helpful. ---------------------------------------------------------------------------- Travel Corner Inc. | | 2 | Y | 1994 Ph:(312) 263-6725 | | | | (312) 327-1920 +-------------------------------------------- Chicago, IL |Hamid Kazi also operates under St. Charles Contact: Hamid Kazi |Travel. Refused to book without payment, and |then did not refund when the booking was |canceled. Also check India Tours Inc. Bad |reports. ---------------------------------------------------------------------------- Travel Masters | 1 | | | 1994 Ph:(708) 598-2959 | | | | 10030 S. Walnut Terr. #203, |-------------------------------------------- Palos Hills, IL 60465 |Prompt, helpful, handles rush orders well. Contact: Magi Ebenezer | ---------------------------------------------------------------------------- Travel Partners International | | | | Sept, 1996 2001 Midwest Rd., Oakbrook, | | | | IL 60521 |-------------------------------------------- |Very Low Price on AirIndia? ---------------------------------------------------------------------------- world wide travel (II) | | | | Jan., 1998 IL | [1] | | | +-------------------------------------------- |reliable,helpful. ---------------------------------------------------------------------------- World Wide Travels (II) | 1 | | | June, 1996 Ph:(773) 761-3854 | | | | IL |-------------------------------------------- Contact: Rajesh, Sonya |Prompt. FWIW, Recommended by their |wholesaler. ---------------------------------------------------------------------------- Indiana: ---------------------------------------------------------------------------- India Travel Service | | | | Aug., 1997 Ph:765-743-3616 | | | | Fax:765-743-3545 +-------------------------------------------- X |EMail: indiatvl@wcic.org Contact: Anita Joglekar |Professional, Friendly, Competitive. Quotes |on Tours as well. ---------------------------------------------------------------------------- Iowa: ---------------------------------------------------------------------------- Globe Travels | 18 | 2 | X | April, 1998 Ph:(319) 366-1411 | [2] | | | (319) 362-9071 +-------------------------------------------- Fax:(319) 362-8767 |EMail: Globe@GlobeTravels.Com 1972 First Ave NE, Cedar | TICKETS@compuserve.com Rapids, IA 52402 |Web : http://www.globetravels.com/ Contact: Vanitha/Herman |Courteous. Have office in India (Madras?) as |well. Reliable. Forced Gulf Air tickets on |someone even though the person specifically |did not want them. May have lied once about |booking on other airlines (?) (See Response |from Globe Travel in EMails). Latest: |Courteous, Resourceful. Need to keep calling. |Slow to call back. Fast over E-Mail! Faxed |tix copy to consulate to expedite visa in |emergency. ---------------------------------------------------------------------------- Kansas: ---------------------------------------------------------------------------- V.J.'s Exotic Safaris | 1 | | | March, 1998 Ph:(316) 221-4085 | | | | Fax:(316) 221-4085 +-------------------------------------------- 320 Stevens Ave. Ste. 4, |EMail: safaris@southwind.net Winfield, KS 67156 |Web : http://www2.southwind.net/~safaris Contact: C. Harris/Vijay |Experienced, Helpful, Professional. ---------------------------------------------------------------------------- Louisiana: ---------------------------------------------------------------------------- Express Travels | 2 | | | Nov., 1994 Ph:(504) 524-2424 | | | | Fax:(504) 524-2442 +-------------------------------------------- New Orleans, LA |Helpful, good prices, reliable. Helps with Contact: Ashok Patel |visa paperwork. ---------------------------------------------------------------------------- Maryland: ---------------------------------------------------------------------------- A.P. Travels | 9 | 4 | Y | March, 1998 Ph:(301) 431-1120 | | [1] | | Langley Park, MD |-------------------------------------------- Contact: James/George/ |Issued tickets without customer Nagendra/Sheenu |authorization. When asked to release |ticketing back to airlines, canceled |reservations. Did not inform about price |increase till it was too late. Very |unreliable. Overcharged, and gave lot of |trouble when asked to return money. Rude. |Last: Professional, Reliable, Courteous, |Patient. Rude. Raised prices from quote. |Said quote good only till Delhi, $200 extra |to go to Bombay. Good service, prompt & |helpful, passed on discount. Rude again. |Help on to refund for two months. ---------------------------------------------------------------------------- Ace Travels (formerly Van | | 1 | | Oct., 1993 Ness Tr.) | | | | MD |-------------------------------------------- Contact: Mrs.&Mr. Rajabally |Unreliable. Lied about getting ticket status |changed. ---------------------------------------------------------------------------- Avani Travels | 4 | | X | Jan., 1998 Ph:(301) 431-4990 | | [1] | | Fax:(301) 431-2494 +-------------------------------------------- 1620 Elton Rd Suite #203, |Professional. Probable KLM consolidator. Silver Spring, MD 20903 |Good Service. Prompt. 5% card charge. Contact: Ms. Avani, Rupali |Personal Checks OK. Friendly and courteous. |Last: Messed up visa req, meals. Ran out of |tickets to issue to pax?!!! ---------------------------------------------------------------------------- M & M Travels | 1 | | | Feb., 1998 Ph:410-254-9421 | | | | Fax:410-254-9432 +-------------------------------------------- Baltimore, MD |EMail: mmtrvl@juno.com Contact: Mathews |Web : http://www.suresite.com/md/m/mmtrvl/ |Nice & Helpful. Good Fares. ---------------------------------------------------------------------------- Mt. Royal Travel | | | Y/X | 0 Ph:1-800-76-ROYAL | | | | Fax:(410) 685-6633 +-------------------------------------------- 1303 N. Charles Street, |EMail: ric8@ix.netcom.com Baltimore, MD 21201 |Web : http://pw2.netcom.com/~ric8/travel.html Contact: Mary J. Levin |The agent has requested removal of their |contact info as they feel they can not |effectively serve this segment of the |travelling public. Please do not contact |then about travel to the subcontinent. Other |calls OK. ---------------------------------------------------------------------------- P.N./Greenbelt Travels | | | | Ph:(301) 452-3256 | | | | MD |-------------------------------------------- ---------------------------------------------------------------------------- Sona Travels | 2 | 3 | Y/X | Nov., 1997 Ph:(301) 589-3344 | | | | Fax:(301) 589 4169 +-------------------------------------------- Georgia Ave, Silver Spring, |Good service and prices. Courteous. Latest - MD 20904 |Unreliable, last minute price hike. Put on Contact: Ashu Bhalla, Deepak, |hold for long time, Changed schedule, price Mohini |at last minute, did not mail tix for 45 days |after cashing check. Client had to pay FedEx |charges to finally get tix. High Prices. |Unconfirmed seats, rude, no veg meal, a |month to deliver tix. VA Office has moved to |this location. ---------------------------------------------------------------------------- Transcom Consultants | 6 | | | Dec., 1996 Ph:(301) 754-3625 | | | | Fax:(301) 754-3624 +-------------------------------------------- 1907 Flowering Tree Ter, |Friendly, courteous, helpful. Trustworthy. Silver Spring, MD 20902 |Prompt. Screwed up the itinerary once. Very Contact: Mr. R. Kannan |co-operative and straightforward. Good fares |on BA. Accepts check. Last experience - good, |no problems. ---------------------------------------------------------------------------- World Travel Connections | 1 | | | May, 1997 Ph:(301) 249 0020 | | | | 3038 Mitchellville Rd suite |-------------------------------------------- #204, Bowie, 26 20716 |Very helpful, helped to find cheapest rates, Contact: Ms Suman |Courteous, Returned calls immediately. ---------------------------------------------------------------------------- Massachusetts: ---------------------------------------------------------------------------- Allan Travels | | 2 | | March, 1998 Ph:617-254-8045 | | [1] | | MA |-------------------------------------------- Contact: Anitha |Did not change reservations as directed. |Cancelled tix without authorization. Has |reputation for misspelling names. |Competitive prices. Sold Wait-Listed tix as |Confirmed. Forgot to ask pax to reconfirm |domestic tix in India, tix got cancelled. ---------------------------------------------------------------------------- Always Travel | 4 | 1 | | Oct., 1997 Ph:(978) 579-5999 | | | | Fax:(617) 893-3654 (Old#) +-------------------------------------------- Burlington, MA |Reasonable price, very good service, Contact: Mr Gupta |explained options (apex, 14-day excursion |etc.), trustworthy, Prompt, responsive, |courteous. Did not pay airline on time, so |tix got cancelled. Bad service. Not good on |phone calls, but decent overall. ---------------------------------------------------------------------------- Lotus Travels | 3 | 2 | X | May, 1997 Ph:(617) 821-2070 | | | | Canton, MA |-------------------------------------------- |Had a lot of problem with postponing travel |dates. Bad business hours. Efficient another |time. Latest: pleasant, helpful, good in |emergency ---------------------------------------------------------------------------- P.B. Travels | 5 | 1 | | Jan., 1997 Ph:(617) 332-1832 | | | | Fax:(617) 332-2992 +-------------------------------------------- Boston, MA |EMail: 70733.3651@compuserve.com Contact: Mr. Chand Kapoor |Excellent prices, courteous, prompt, helpful. |Raised prices from what he quoted once. Good |for Gulf Air & KLM. ---------------------------------------------------------------------------- Pak Travel | 1 | | | Jan., 1994 Brighton, MA | | | | +-------------------------------------------- |Helpful, Responsive. Good on short notice. |Reasonable fare ---------------------------------------------------------------------------- Paradise Travel Services, Inc. | 2 | | | Nov., 1994 Ph:(617) 254-1133 | | | | Fax:(617) 254-2770 +-------------------------------------------- 125 Harvard Ave., Allston, MA |Good prices, esp. on Tower Air. Helpful, 02134 |courteous, prompt. Contact: Anita | ---------------------------------------------------------------------------- Pilot Group, The | 2 | 2 | N | April, 1996 Ph:1-800-PILOT-2U | | | | 21 Cummings Park, Suite 276, |-------------------------------------------- Woburn, MA 01801-6504 |Helpful and prompt. Decent prices. Got Contact: Manny Pasha |tickets at short notice. Unreliable in |another case. Rude sometimes. ---------------------------------------------------------------------------- Rainbow Travel | 3 | | X | May, 1996 Ph:(617) 272-8343 | | | | 15 Tinhkam Ave, Burlington, |-------------------------------------------- MA 01803 |Reasonable fares. Helpful. Merged with Contact: Nima Lele |Traveller's Choice (III) Nima Lele still |works there. ---------------------------------------------------------------------------- Regency Travels | 10 | 1 | | Aug., 1997 Ph:(617) 891-8422 | | | | Waltham, MA |-------------------------------------------- Contact: Hansa Shah |Reliable, trustworthy. Somewhat rude. |Helpful in last minute arrangements for |emergency travel. Good prices. Not very |prompt. Misquoted price, refused to ack |mistake or to cancel reservation. ---------------------------------------------------------------------------- Sasta Travels | 21 | 3 | | March, 1997 Ph:(508) 369-0050 | | | | Boston, MA |-------------------------------------------- Contact: Mr. Narayanan |Never returned call. Took full payment for a |canceled flight. Yet to return the money. |Mailed tickets at the last moment. Mr. |Narayanan here seemed prompt efficient, |professional and helpful. Other people in |this company were not as cooperative. Later |experiences very satisfactory. Last: hasn't |refunded money for cancelled tix ---------------------------------------------------------------------------- Target Travels | 1 | 2 | | March, 1997 Ph:(617) 562-1300 | | | | 1-800-832-4242 ext. 31 +-------------------------------------------- 46 Birmingham Parkway, Boston, |Latest: Inflexible and rude. did not work MA 02135 |well with client. Courteous but charged more Contact: Anita |than authorized amt. Did not refund full |amount. Took action by BBB to get full |refund. ---------------------------------------------------------------------------- Travel Arrangement | 1 | | | Jan., 1997 Burlington, MA | | | | +-------------------------------------------- |Somewhat higher prices, but very |professional and helpful ---------------------------------------------------------------------------- Traveller's Choice (III) | 44 | 4 | X | April, 1998 Ph:(732) 273-3100 | [5] | | | Fax:(781) 273-2700 +-------------------------------------------- 135 Cambridge St. , |Very Helpful. Patient. Courteous. Recently Burlington, MA 01803 |bought out Rainbow Travel. May allow you to Contact: Massey Casper, Nima |pay when you collect tix (check w/agent). 4% Lele |extra for Credit Cards. Helped arrange for |extra luggage on NW. Rude. Made reservation |without finding out all details. Another |time helpful, efficient. Oct97: A batch of |very saitsfactory experiences. Once reqd pmt |up front, did not ask preferences on meals |and seats, unhelpful. Nov97: Satisfactory. |Quick refund on cancelled tix.Dec97: Was |unaware of tix being cancelled, caused |problems for passenger. Other experiences |satisfactory. Another time issued ---------------------------------------------------------------------------- Your Travels | | 7 | | Feb., 1997 2380 Mass. Ave, Suite 104 | | | | also, 25 JFK St. Suite C, |-------------------------------------------- Cambridge, MA 02139 , |Defrauded a number of people. Took money and Cambridge, MA 02140 |did not give tickets. Problems with refund. Contact: Mr Abul Khayer, Ms |And Again. Apparently avoids calls from Salma |people he owes refunds to. FTC is aware of |several cases of non-refund. ---------------------------------------------------------------------------- Michigan: ---------------------------------------------------------------------------- Delta Travels | | 1 | | Dec., 1995 Ph:(313) 581-1230 | | | | Fax:(313) 581-9941 +-------------------------------------------- 13039 Michigan Ave, Dearborn, |Increased price of ticket at the last minute. MI 48126 |Could not get youth fare on Indian domestic Contact: Sameer |flights. ---------------------------------------------------------------------------- Executive Travels | 3 | 1 | X | March, 1997 Ph:(810) 795-4384 | | | | Sterling Heights, MI |-------------------------------------------- Contact: Vyjayanthi |Friendly, helpful. Nice, cooperative. Calls Subramanian |back. Reasonable fares. Made client buy tix |in a hurry, but could be due to peak season. |Difficult to get on phone. Issued tix very |late. 3% extra for credit cards. Delivered |tix in India on time. ---------------------------------------------------------------------------- Gita Travels | 54 | 9 | Y/X | Dec., 1997 Ph:(248) 689-5201 | | | | Troy, MI |-------------------------------------------- Contact: Geetha Pradeep |Reliable. Works best if contacted well in |advance. Helpful and prompt. Has 9:30PM to |11:30PM office hours on Tue, Wed and Thu. In |one case raised prices, and mailed tickets |at the last moment. Seat not booked properly |in one case. In one case, had to call often, |and stay on the line (long distance) while |she attended another client. Issued a wrong |ticket for connecting flight, and did not |respond well to correct the mistake. Puts |you on hold for unreasonably long time. Rude. |Just too busy to provide a quality service. |Quoted false higher figure for penalty to |change ticket. Great in emergencies. Seems ---------------------------------------------------------------------------- Gogo Travels | 2 | | N | Sept, 1997 Ph:(810) 265-0467 (Daytime) | | | | (810) 299-7416 (Evenings) +-------------------------------------------- MI |EMail: 71542.2702@compuserv.com Contact: Mr. Sanjeeb Das |Low Rates. Accepts cheques only. Took time |to mail tix, but otherwise okay. ---------------------------------------------------------------------------- Jaya Travels | 5 | 3 | X | Nov., 1997 Ph:(810) 559-5292 | | | | Southfield, MI |-------------------------------------------- Contact: Vyjaynthi, Jaya |Dependable. But need to keep at top. |Unreliable in one case. Excellent service in |another. Latest - Tix on RJ were cancelled |for reasons unknown, repeatedly. Not clear |why. Also, more expensive that many agents. |Extremely rude, un-cooperative in one case, |polite & understanding in the next. Last: |Very satisfactory. ---------------------------------------------------------------------------- Rama Travels | | | | Dec., 1997 Ph:(517) 351-9077 | | | | Fax:(517) 336-7351 +-------------------------------------------- 1448 Oak Ridge #204, East |EMail: ramatravels@hotmail.com Lansing, 375 48823 |Helpful. Flights to a number of Asian Contact: Ramesh/Usha |countries. Complete information pkg incl tix |info, visa & other related papers in advance. |Good service. ---------------------------------------------------------------------------- Rani Travels | 3 | | | March, 1995 Ph:(810) 557-5300 | | | | Detroit, MI |-------------------------------------------- Contact: Tripti, Mrs. Rose |Prompt, helpful and courteous. No longer in |business ---------------------------------------------------------------------------- Superior Travel | 1 | | Y | Feb., 1997 Ph:1-800-538-0190 | | | | Fax:(810) 552-0198 +-------------------------------------------- MI |Good deal on BA, Prompt. Need to call them |to remind. ---------------------------------------------------------------------------- Trans America Travel & Tours | 1 | | X | March, 1994 Ph:(810) 569-6869 | | | | Fax:(810) 569-7356 +-------------------------------------------- 18711 10 Mile Rd., Suite 201, |Honest, straight-forward. Courteous, Southfield, MI 48075 |efficient. Contact: Fayyaz Khan (Mgr) | ---------------------------------------------------------------------------- Travel Network | 22 | 4 | X | May, 1998 Ph:(800) 634-8747 | [1] | | | (810) 649-2900 +-------------------------------------------- Fax:(810) 649-2948 |Courteous, efficient. Called back Troy, MI |immediately to admit that she had mistakenly Contact: Tina, Geeta Divecha |quoted lower price. Very tardy in providing |refund in few cases. In too much trouble if |that happens. Very helpful otherwise. |Planned a tour of India extremely well. Have |a bulk deal on Delta. Late in mailing tix. |In emergency sent tix before getting paid. |Had to be reminded to mail tix, otherwise |good service. Matched lower fare. ---------------------------------------------------------------------------- Tri State Travel | 1 | | Y/X | Feb., 1996 Ph:(810) 442-7200 | | | | Fax:(810) 442-7204 +-------------------------------------------- 24115 Orchard Lake Rd., |Courteous, good prices. Farmington, MI 48336 | Contact: Mr. Abul Meghani/ | Farah | ---------------------------------------------------------------------------- United Travels | 7 | 2 | N | Dec., 1995 Ph:(800) 521-4684/4685 | | | | (810) 565-3736 +-------------------------------------------- Dearborn, MI |Mr. Ganesan was courteous. Reasonable price Contact: Imtiaz Quereshi,Mr. |for one-way ticket from Delhi to Houston. Ganesan |Called back too. Mr. Ganesan misinformed |about reservations and then did not issue |tickets. Refused to send invoice for payment. |Did not help in confirming return journey |despite sufficient advance notice. Rude. Mr. |Quereshi was courteous, cooperative. |Competitive deal to Karachi. ---------------------------------------------------------------------------- Minnesota: ---------------------------------------------------------------------------- Rama Travels | 5 | | Y/X | Aug., 1996 Ph:(612) 635-0082 | | | | New Brighton, MN |-------------------------------------------- Contact: Rama Agarwal |Prompt, courteous, dependable. Reasonable |Prices. Helps with Visa Applications. ---------------------------------------------------------------------------- Travel Express | 2 | | | May, 1995 Ph:(612) 331-8822 | | | | Minneapolis, MN |-------------------------------------------- |Prompt, courteous, dependable, helpful. |Tries hard to get good routes. Calls back. |Accepts personal cheques. ---------------------------------------------------------------------------- University Travel Services | 2 | | | Sept, 1997 MN | | | | Contact: Ken Singh |-------------------------------------------- |Prompt. Effective. Friendly Service. ---------------------------------------------------------------------------- University Travels | 2 | 1 | X | Jan., 1995 Ph:(612) 339-9278 | | | | Minneapolis, MN |-------------------------------------------- Contact: Kanwaljit Singh |Booked 1 instead of 3 seats. Made false |promises about alternate airline. Charged |extra to cover his mistake. Was sued - he |lost. Good experiences by others. ---------------------------------------------------------------------------- Missouri: ---------------------------------------------------------------------------- AA to Z Travel | 5 | | | Jan., 1998 Ph:(314) 441-4447 | | | | 1-800-562-3731 (?) +-------------------------------------------- Fax:(314) 447-5225 |EMail: ATOZTRAVEL@worldnet.att.net 235 Jungermann Road, Suite |Web : http://www.aatoztravel.com/ 111, St. Peters, MO 63376 |Prompt, good rates. Courteous. Helpful, Contact: B. Chandel, Y. |reliable. Works with you to suit your Deshpande |convenience on complicated iteneraries. One |odd note about sending e-mail to other |agents about participating in something??? ---------------------------------------------------------------------------- Seema Travels | 4 | 1 | X | Sept, 1997 Ph:(314) 423-9990 | | | | St. Louis, MO |-------------------------------------------- Contact: Ms. Jagruthi |Competitive price. Helpful. Screwed up once. |Made reservations with the wrong airline. |Prompt refunds on cancelled tix. ---------------------------------------------------------------------------- New Jersey: ---------------------------------------------------------------------------- Aviation Travels | 28 | 1 | N | June, 1997 615 Pavonia Ave, Jersey City, | | | | NJ |-------------------------------------------- Contact: Anjali, Ash, Simi |Good service, reasonable fare. Rude and bad |service in a case. Seem to have good rates |for Tower, Gulf Air as well as Emirates |Airlines. Very nice later experiences. |Prompt. helpful. Phone# withheld at agent's |request. ---------------------------------------------------------------------------- Can-Am Travels Inc. | 3 | | | April, 1998 Ph:(732) 271-8200 | [1] | | | Fax:(732) 271-0061 +-------------------------------------------- 100 Franklin Square Drive, |Helpful, Courteous. Efficient. Trustworthy. Somerset, NJ 08873-4109 |Got tix on very short notice. Again. Contact: Prasanna Bhatia, |Pleasant & Helpful Nandi | ---------------------------------------------------------------------------- Chinpa Travels | 1 | 1 | | May, 1995 Ph:(908) 754-6227 | | | | So. Plainfield, NJ |-------------------------------------------- Contact: Mrs. Preeti Mody |Courteous, honest. ---------------------------------------------------------------------------- City Tours | | 1 | | Jan., 1995 E. Rutherford, NJ | | | | +-------------------------------------------- |Sent tickets which airline refused to honour. ---------------------------------------------------------------------------- Discount Brokers | | 2 | | Jan., 1997 Ph:1-800-482-2231 | | | | 3100 Princeton Pike Bldg. 3, |-------------------------------------------- Suite H, Lawrenceville, NJ |Under investigation for selling stolen 08648 |airline tickets at discount prices. FBI and |New York city police are currently |investigating them. Never sent tix after |getting money. Avoidable ---------------------------------------------------------------------------- High Fly Travel | 5 | 2 | X | Nov., 1997 Ph:(908) 985-5855 | | | | (908) 985-8478 +-------------------------------------------- Fax:(908) 985-0683 |Courteous, good rates, reliable. Charged 1897 Woodbridge Ave, Suite 10, |extra from a person who was in a bind. Their Edison, NJ |side of the story seemed to bear them out. Contact: Syed M. Shah, Ayesha |Rude, abusive on trying to change itinerary. ---------------------------------------------------------------------------- Kapil Shah | 5 | 1 | | April, 1998 Ph:(908) 463-3659 | [1] | | | Piscataway, NJ |-------------------------------------------- Contact: Kapil Shah |Seems to favour Air India. Reliable. Kept on |hold for 15 minutes. Did not call back. Good |service. called back to confirm everything |with client. ---------------------------------------------------------------------------- Legacy Tours | | | | Jan., 1998 122 | | | | +-------------------------------------------- |Unprofessional. Quoted lower price and |charged more by $250. Disconnected phone to |avoid calls?!!!! ---------------------------------------------------------------------------- Mahan Travel | 2 | 3 | N | Nov., 1997 14 Path Plaza, Jersey City, | | | | NJ 07306 |-------------------------------------------- Contact: Mr. Patnaik, Mr Mihir |Prompt, courteous. Edison branch refused to |give any info, did not call back at all. |Owes refunds for over two years(?). Owes |refunds again. ---------------------------------------------------------------------------- Ms. Madhuri Kamat | 5 | 1 | N | April, 1998 Ph:(609) 443-9472 | | | | Fax:(609) 490-1392 +-------------------------------------------- 44 Geraldine Road, East |Courteous. Good fares. Reliable. Prompt. Windsor, NJ 08520 |Fares slightly higher sometimes. Did not Contact: Ms. Madhuri Kamat |call back at all. Does not include taxes in |quotes. ---------------------------------------------------------------------------- Prime World Travels | | 4 | | Feb., 1998 Ph:1-888-747-4422 | | | | 1-201-703-4300 +-------------------------------------------- NJ |Filed for Bankruptcy, Feb 1998. Bad service. |Closed operations after taking money from |many clients. Generally refusing business |from locals but took money from people |living in other cities. ---------------------------------------------------------------------------- Quick Travel | 2 | 3 | | March, 1997 Ph:(908) 283-1234 | | [1] | | Edison, NJ |-------------------------------------------- |Problem with returning owed money. Poor |service, unreliable. Issued hand-written tix |claiming them confirmed when they were not. |Latest experience is good, courteous & |professional. Got tix on short notice & |reasonable fare. ---------------------------------------------------------------------------- Riz Travels | | 2 | N | 1995 555, U.S. HWY 1S, Suite 224, | | | | Iselin, NJ 08830 |-------------------------------------------- |Slow. Need to keep on top. Sold tickets |bought using a stolen credit card (acc. to |Delta). Be VERY careful! ---------------------------------------------------------------------------- SAF Travelworld | | | | March, 1998 Ph:(609) 786 4000 | | | | Fax:(609) 829 4167 +-------------------------------------------- 601 Rte 130, Cinnamonson, NJ | 08077 | Contact: Pushpa or Babu Patel | ---------------------------------------------------------------------------- Sarko Travels | 1 | 2 | | April, 1997 Ph:(908) 777 9000 | | | | (212) 997 0980 +-------------------------------------------- Edison, NJ |Bad service and prices. Unreliable. Latest: Contact: John @212#, Shanti |Not necessarily the best price but reliable @908# |and efficient. ---------------------------------------------------------------------------- Travel Pro, Inc. | 9 | 3 | | July, 1997 Ph:(908) 727-4447 | | | | NJ |-------------------------------------------- Contact: Ashok Shivalkar |Mostly professional, reliable, prompt, good |at handling crisis situations. Next |experience - unreliable. Cannot be trusted. |Once sold unconfirmed tix as confirmed. |Professional. May not return calls/put on |hold for long time. Last: Positive |experience. Competitive rates. ---------------------------------------------------------------------------- New Mexico: ---------------------------------------------------------------------------- Travel Host | 1 | | X | Dec., 1994 Ph:(505) 296-8921 | | | | Fax:(505) 296-3747 +-------------------------------------------- NM | Contact: Madhu Gandhi | ---------------------------------------------------------------------------- New York: ---------------------------------------------------------------------------- A.P. Tours and Travels | 1 | | | Ph:(212) 599-425(old) | | | | New York, NY |-------------------------------------------- Contact: Sunny |No problems. ---------------------------------------------------------------------------- Airlink Travel Ltd. | 1 | 1 | | Dec., 1994 Ph:(716) 424-3050 | | | | Fax:(716) 424-1155 +-------------------------------------------- Henrietta Townline Plaza, |Reliable. Confirmed AI tickets when the 3047 W. Henrietta Road, |airline wouldn't do it. In one case, Rochester, NY 14623 |neglected to inform about a stop-over and a Contact: Vijay Abbott |visa requirement. ---------------------------------------------------------------------------- Ajanta Travels | 4 | 1 | | July, 1997 Ph:(212) 532-6900 | | | | 126 Lexington Ave, New York, |-------------------------------------------- NY 10016 |Very competitive prices, good service. Quite Contact: Paresh Patel |helpful. Unprofessional sometimes. Be |cautious. Good experience overall, but |delayed sending tix a few days, until called. ---------------------------------------------------------------------------- Alison Travels | 2 | 1 | N | Aug., 1996 Ph:(914) 576-1800 | | | | Fax:(914) 576-8573 +-------------------------------------------- 677 Main St, New Rochelle, NY |Very helpful, professional. Changed 10801 |itenerary after getting paid. Calls back. E- Contact: Mr. Raju |Mail in Jan 97 reports lawsuit filed against |agency for lying about confirmation and |issuing tix w/o confirmation. ---------------------------------------------------------------------------- Amba Travels | 2 | 1 | | Nov., 1994 149 West 28th Street, New | | | | York, NY 10001 |-------------------------------------------- Contact: Vandana Sheth |Very unreliable. Does not always tell the |truth. Very pleasant and professional |experince another time. ---------------------------------------------------------------------------- American Travel System | | 1 | | New York, NY | | | | Contact: Imran |-------------------------------------------- |Quoted a very low fare, but then delivered |tickets very late. Also charged $200 extra |to credit card. Lied and gave an invalid |FedEx number. ---------------------------------------------------------------------------- American Way Travel | 1 | 1 | N | April, 1993 Ph:(212) 686-1155 | | | | New York, NY |-------------------------------------------- Contact: Dinesh Kumar |Got confirmation to fly to Brasil on PanAm |when other agents could not get seats. |Polite, professional. Does not return calls |except for the final confirmation. Sold |unconfirmed tickets as confirmed. Traveller |had to pay for first class at the airport. ---------------------------------------------------------------------------- American Wholesale Grp. | | 1 | | March, 1995 Ph:(800) 459-8327 | | | | (212) 490-0020 +-------------------------------------------- Fax:(212) 490-0021 |The owners apparently decamped with the 501 5th Ave, Suite 1114, New |customer's money. BBB is looking into it. York, NY 10017 | ---------------------------------------------------------------------------- AMSAG Travels (Out of | 2 | 2 | X | Jan., 1997 business as of Jan '97?) | | | | Madison Sq., NYC., New York, |-------------------------------------------- NY |Excellent service. $50 extra for credit card. Contact: Akbar Khan |Latest experience, Jan 97 claims stolen tix, |ripoffs etc, and that this agency is out of |business. ---------------------------------------------------------------------------- Anjali Travels | 1 | 2 | | Jan., 1997 New Rochelle, NY, New | | | | Rochelle, NY |-------------------------------------------- |Lied about confirmations. Did not return |deposit. Competive & helpful in emergency, |prompt. Another time put on hold for long |times, did not return calls. ---------------------------------------------------------------------------- Anna World Travel | 2 | 1 | | Aug., 1997 Ph:(212) 696-9797 | | | | Fax:(212) 696-0715 +-------------------------------------------- New York, NY |Decent rates, Trustworthy. Prompt. Last: Put Contact: Wilson |on Hold for half hour. Never called back. ---------------------------------------------------------------------------- ATS Associates | | 2 | X | March, 1996 Ph:1-800-626-7327 | | | | (212) 889-1900 +-------------------------------------------- 393 5th ave, 5th floor, New |Lots of problems getting tickets once they York, NY 10016 |were paid for. Be careful. Sold unconfirmed |tix as confirmed. ---------------------------------------------------------------------------- B&G Travels | 1 | | | Feb., 1998 Ph:(718) 464 1832 | | | | Fax:(718) 217 1683 +-------------------------------------------- New York, NY | Contact: Bobby Mathew | ---------------------------------------------------------------------------- Bargain Travels | | | | Oct., 1997 Hicksville, | | | | Contact: Ms Sophia |-------------------------------------------- |Pleasant, mailed tix within two weeks to |Bombay. Asked more $20 more than quoted but |did not argue when client refused. ---------------------------------------------------------------------------- Bengal Travel Service | 3 | 9 | X | Oct., 1996 Ph:(212) 807-8255(off) | | | | (718) 805-9506 (res) +-------------------------------------------- New York, NY |Prompt, polite. Called on April 30 for Contact: Khaled Choudhary |travel on May 12. Got tickets on May 2 by |fedex. Does not call you back. Lied about |getting tickets. Refused to talk with |concerned party. Problems getting money back. |Very unreliable and rude in one case. There |have been a spate of complaints against him. |BBB seems to be investigating him. AVOIDABLE! |! Changed itinerary without informing |passenger. Screwed up ticketing details - |unconfirmed, wrong flight, wrong PNR numbers, |threatened client. ---------------------------------------------------------------------------- Bharat Travels | 2 | 4 | | Feb., 1997 Ph:(212) 889-7511 | | | | (212) 859-7811(?) +-------------------------------------------- NY |Prompt. Reliable. Polite. Said ticket had Contact: Mrs. Chinmoyee Ghosh |been confirmed once when it had not - twice, |different customers. Sold "ticket" with no |reservation. Latest - Rude, unreliable. ---------------------------------------------------------------------------- Century Travels | 4 | | | Dec., 1997 Ph:(212) 967-7066 | | | | 29 west, 34th St, 12th floor, |-------------------------------------------- New York, NY 10001 |Courteous & helpful. Good price on Air India. Contact: Satinder Jain, Rajan |Sent tickets by FedEx.. Good Price. Polite, Joseph |friendly and helpful. Calls back promptly. ---------------------------------------------------------------------------- Com-for Travel of Manhattan, | 17 | 2 | X | Dec., 1997 Inc. | | | | Ph:(212) 213-1313 +-------------------------------------------- 1170 Broadway, Suite 801, New |Polite, Professional, Courteous. Good deals. York, NY 10001 |Returns calls promptly. Very prompt and Contact: Wilson, Sujatha, |reliable. Procured confirmed tix on a 1-day Neelam, Joseph Kurien, Meena |notice. Even hand-delivered them. Procured |AI tix in one day. Did not return calls. |Forgot to reconfirm, tix got cancelled. |Last: Very good. ---------------------------------------------------------------------------- Consumer Wholesale Travel | | 1 | | Aug., 1997 Ph:1-800-223-6862 | | | | (212) 695-8435 +-------------------------------------------- Fax:(212) 695-8527 (6827?) |Pushed waitlisted tix as confirmed. After 1333 Broadway, Rm 1114, New |getting money, said tix still unconfirmed, York, NY 10018 |needed extra money to book it on different Contact: Ms. Meena, Mr. Ray |combination. ---------------------------------------------------------------------------- Cross Ocean Travels | 1 | | | Oct., 1996 Ph:1-800-616 2723 | | | | (212) 696-4747 +-------------------------------------------- 347 Fifth Avenue Suite 1400, |Cheap. Possibly understaffed. May need to New York, NY 10016 |chase him down. Contact: Shuja, John | ---------------------------------------------------------------------------- Delightful Tours, Inc. | 1 | | | Dec., 1995 New York, NY | | | | Contact: Manzoor Ahamad |-------------------------------------------- |Helpful, pleasant. Good prices. A branch of |Hari World Travels. ---------------------------------------------------------------------------- Explorer Travel Consultant | | 1 | | Jan., 1997 Ph:1-800-859-1803 | | | | (212) 239-1012 +-------------------------------------------- Fax:(212) 239-3705 |Raised fare after getting pmt. Tix had wrong Empire State Building, Suite |itenerary, did not deliver corrected tix 4410, New York, NY |until day before travel. Had to keep calling. Contact: Sheetal |Discourteous. ---------------------------------------------------------------------------- Expo Tours & Travels | 1 | | Y/X | Feb., 1995 50 West 34th Street, New York, | | | | NY 10001 |-------------------------------------------- Contact: Joseph Rajan |Reliable. Polite and courteous. However, |does not call back. Gives good price on |advance booking. ---------------------------------------------------------------------------- Fly Rite Travels | 1 | 1 | | Dec., 1994 Ph:(212) 869-6677 | | | | New York, NY |-------------------------------------------- |Slightly careless. Need to keep on top. ---------------------------------------------------------------------------- Flylink Travels | 1 | | | Jan., 1993 Mineola, NY | | | | Contact: Yasmin Hassan |-------------------------------------------- ---------------------------------------------------------------------------- Four Seasons Travel | 1 | | | Dec., 1996 Good Prices. , Manhattan, NY | | | | +-------------------------------------------- ---------------------------------------------------------------------------- Futures Travels | 9 | 1 | N | March, 1997 Ph:(212) 789-8500 | | | | New York, NY |-------------------------------------------- Contact: Harshad, Nayaz. Atul |OK, but never sure if the bookings are |confirmed till last minute. But he manages |to get them somehow always. Returned full |amount for a canceled IA domestic ticket. |Rude in one case. Helped get Indian Visa. |Last - Forgot to send tix# to airline, |bookings got cancelled. ---------------------------------------------------------------------------- Hannah World Travel | 3 | | Y | Oct., 1994 Ph:(212) 481-0395 | | | | (212) 685-5117/689-6780 +-------------------------------------------- NY |May have closed operations. Courteous, Contact: Ms. Gowri |dependable. Competitive fares. Calls back. ---------------------------------------------------------------------------- Hari World Travel Inc / | 2 | 1 | | April, 1998 Delightful Tours | | | | Ph:(212) 997-3300 +-------------------------------------------- Fax:(212) 997-3320 |EMail: hwt@hariworld.com 25W 45th Street, Suite 1003, |Web : http://www.hariworld.com/ New York City, NY 10036 |Professional, Polite, Helpful. Cash/Cert. Contact: David, ext 250, |Checks. Quick Turnaround on Tix. Messed up Frank Poonawala |reservation: made double bookings, cancelled |lower price one on pax request, but turned |around and made another one, forgot to |inform pax about new booking#, forgot to |authorize tix release by agent in India, |delivered tix a few hours before flight. |Consolidator to Amigo Travels. ---------------------------------------------------------------------------- Help-U-Travel | 2 | | X | May, 1996 Ph:(212) 967-7171 | | | | Fax:(212) 967 1827 +-------------------------------------------- 25 West 36th Street, 3rd |Professional, prompt. Floor, New York, NY 10018 | Contact: Harshad Patel & | Raksha | ---------------------------------------------------------------------------- Hiba Travels | | 1 | N | Dec., 1994 NY | | | | Contact: Mr. Nadeem Haq |-------------------------------------------- |Unreliable. Changed part of schedule without |informing. ---------------------------------------------------------------------------- International Air Consolidator | | 1 | | Nov., 1996 Ph:(212) 532-0747 | | | | Fax:(212) 432-0588 +-------------------------------------------- 347 fifth Avenue, Room #608, |Failed to notify clients about fradulent tix New York, NY 10016 |issued from AMSAG even after getting notice |from NY attorney gen. ---------------------------------------------------------------------------- K & S Travels | 16 | 1 | X/R | April, 1998 Ph:(315) 735-2768 | [1] | | | Utica, N. Hartford, NY |-------------------------------------------- Contact: Mrs. Kanthi Mani, |EMail: km3369@aol.com Diane Currier |Good, courteous, professional. Great in |emergencies. Reasonable Prices. Good |Followup. Forgot to confirm reservation, |airline cancelled tix. Also forgot veg meal |plan. Last: Very satisfactory. Very patient |about itenerary changes. Refunded fare |difference on her own when price came down. ---------------------------------------------------------------------------- Kaswa Travels | 1 | | | Jan., 1995 New York, NY | | | | +-------------------------------------------- |Competitive prices, professional. ---------------------------------------------------------------------------- Kavita Wadera | 5 | | R | Jan., 1998 Ph:(914) 693-9358 | | | | NY |-------------------------------------------- Contact: Kavita Wadera |Call her during weekends or evenings. Low |rates. Helpful, Courteous, Professional. |Delivered Tix to India in under 12 hrs! ---------------------------------------------------------------------------- Landmark Travels | 1 | | N | 1993 Ph:(212) 967-6900 | | | | New York, NY |-------------------------------------------- Contact: Sandhya |Good rates. Returns calls. Might have closed |down without informing clients!! ---------------------------------------------------------------------------- M&D Travels | 3 | 2 | | March, 1998 New York, NY | | | | Contact: Mr Shyam |-------------------------------------------- |Fair price, helpful, courteous. Absent- |minded in sending tickets. However, lied |about confirmation in another case. |Increased quoted fare. Lied again, fake |FEDEX#. Rectified mistake at own cost by |upgrading tix. ---------------------------------------------------------------------------- Maharaja Travels | | 7 | | Sept, 1994 Ph:(800) 223-6862 | | | | New York, NY |-------------------------------------------- |Sent us unconfirmed tickets even after 3 |month prior notice. We had to spend 3000 |dollars extra to get new tickets for part of |the way. Rude, arrogant, obnoxious, awful |experience. Known to lie. ---------------------------------------------------------------------------- Malik Travels | | 6 | | Jan., 1998 Ph:(212) 696 9622 | | | | New York, NY |-------------------------------------------- Contact: Nadim |Totally avoidable. Lies about prices, |mailing. Books tickets with incorrect |itinerary. Did not return money. Did partial |booking, did not confirm tix even after |getting cashier cheque, ignored client |requirements. Discourteous, Rude. ---------------------------------------------------------------------------- Marco Polo Travels | | 4 | | Jan., 1998 Ph:(201) 509-0865 | | | | NY |-------------------------------------------- Contact: Deepak Chatpar |Rude, Does not return calls. Said tix were |confirmed when they were waitlisted. Booked |tix from different airport than one the |customer wanted to get confirmed tix. Lied |about availability of tix. Client had to |wait 4 wks, then wait in office for two hrs |before tix were issued. Sold unconfirmed tix, |refused to give money back, bounced refund |check. Avoids client. AVOIDABLE. ---------------------------------------------------------------------------- MPR Travel | 1 | | | Dec., 1997 Ph:212-684-2510 | | | | NY |-------------------------------------------- Contact: Norma |Reliable, good service. Competitive. ---------------------------------------------------------------------------- Nepal Travel Bureau | 4 | | Y/X/R | July, 1996 Ph:(212) 398-0398 | | | | (718) 347-3687(?) +-------------------------------------------- Fax:(212) 398-3558 |Low prices. Helpful. Reliable. Professional. 110 West, 40th Street Suite | 1805 , New York, 39 10016 | Contact: Mr. Mahendra Jain | ---------------------------------------------------------------------------- On-time Travel & Tours | 3 | | X | Dec., 1997 Ph:(212) 532-1616 | | | | Fax:(212) 532-4848 +-------------------------------------------- 1170 Broadway, Suite 312, New |New agency. Professional. Honest. Tries hard York, 99 10001 |to keep the customer happy. Contact: Sapna, Vikram | ---------------------------------------------------------------------------- Overseas Forwarding | | | | April, 1998 Ph:(888) 225 8587 | | [1] | | New York, NY |-------------------------------------------- Contact: Mansoor Tamanna |Forgot to mention tix were not confirmed. |Changed fares at last minute. Then changed |bookings. ---------------------------------------------------------------------------- Overseas Tours and Travels | | 2 | | June, 1997 Ph:(516) 872-2584 | | | | Fax:(516) 872-5476 +-------------------------------------------- 145 Hook Creek Blvd Bldg 6, |Went back on the prices and demanded 250 Valley Stream, NY 11581 |dollars more, during the American Airlines Contact: Alisha, Dar |pilots threatened strike, very discourteous |(slammed phone) and unhelpful. Latest: Bad |Service, Dishonest, Discourteous, Unhelpful. ---------------------------------------------------------------------------- Payless Travels | 5 | 1 | R | Dec., 1995 Ph:(212) 573-8986? | | | | New York, NY |-------------------------------------------- Contact: Eva, Natasha |Courteous. Provide great deals on KLM. Might |be affiliated to Sun-Beam Travels. Issued |unconfirmed tickets once. ---------------------------------------------------------------------------- Penta WorldwideTravel | 2 | | Y | Sept, 1996 Ph:(212) 867-7711 | | | | Fax:(212) 867-6496 +-------------------------------------------- 501 Fifth Ave, Suite 801, New |Good deals. Professional. Calls back York, NY 10017 |promptly. Contact: Sanjay Kumar | ---------------------------------------------------------------------------- Pubali Travel & Tours | 1 | | | Jan., 1995 Ph:(718) 436-3600 | | | | 490 McDonald Ave, Brooklyn, |-------------------------------------------- NY 11218 |Prompt, efficient. ---------------------------------------------------------------------------- Raj Travels | 3 | | N | March, 1998 New York, NY | | | | +-------------------------------------------- |Okay overall. Took check on credit card acct. |Not good at returning calls. Need to keep |calling. Forgot Transit Visa Req for |Amsterdam, but otherwise OK. ---------------------------------------------------------------------------- Satvam Travels | 2 | | | Dec., 1997 Ph:(212) 279-6655 | | | | 1 (800) 223 0575 +-------------------------------------------- Fax:(212) 564-4009 |Professional. Prompt to mail tix. Low rates New York City, NY |for AI & Luft. Uses Bambino to send tix to Contact: Sanjay, Manjeeta |India, so you have to track it in India, but |cheaper. ---------------------------------------------------------------------------- Save On Travel | | 1 | | Ph:(800) ???-5659 | | | | New York, NY |-------------------------------------------- |Took $100 for reservation and then raised |prices. When asked for refund, got only $75 |back. ---------------------------------------------------------------------------- Sindhu Travels | 9 | 5 | R | Sept, 1996 Ph:(718) 816-7400 | | | | 1877 Clove Road, Staten |-------------------------------------------- Island, NY 10304. |Courteous, patient, honest. Haggling OK. Contact: Sudha, Lakshmi |Prompt refund for cancelled ticket. Rude |another time. Very unprofessional. Lied |about confirmation. Raised prices at the |last moment by $100. ---------------------------------------------------------------------------- Sinha Travels | 1 | 1 | | Aug., 1995 121 Lexington Ave., New York, | | | | NY 10016. |-------------------------------------------- Contact: Subhash Arora, Raj |Honest. Came thru in emergency. Never |returns calls. Sent tickets very late only |after he charged. ---------------------------------------------------------------------------- Skybird Travels | 2 | | | Sept, 1996 NY | | | | Contact: Ms.Mythili |-------------------------------------------- |Excellent service ---------------------------------------------------------------------------- Sudha Travels | 2 | 7 | | Feb., 1998 Staten Island, NY | | | | Contact: Sudha |-------------------------------------------- |Did not return calls. Increased price of |ticket. Did not send tix on time. Poor |service. Satisfactory, no problems. Works |with you to schedule trip. Not the best |price. Did not inform of Transit Visa |requirements in Rome. Increased price again. |And Again. Sent tix thru courier that never |reached, then refused to answer calls. |Increased price again. Yet again. ---------------------------------------------------------------------------- Suma Travels | 2 | | | Jan., 1997 Ph:(212) 929-4900 | | | | NY |-------------------------------------------- |Courteous. Professional. Prompt. Works with |you for confirmation and approval of |itenerary. ---------------------------------------------------------------------------- Summit Tours and Travels | | 6 | | Nov., 1997 Ph:(212) 594-9494 | | | | (716) 832-8165 +-------------------------------------------- New York, NY |Took money, did not delivered the tickets Contact: Ali, Raj, Shah, |till the last moment, demanded more money Shubhasheesh |for the tickets later. Rude. Gave client |2hrs to send money to keep the reservation?! |Condescending attitude. Does not call back. |Put client on hold, never called back. |Refunded money less $250 deductible after a |year, only after legal threats. Delivered |tix on day of flight only after legal |threats. Threatened to cancel tix and not |refund money. Condescending again. Avoidable. ---------------------------------------------------------------------------- Sun-Beam Travels | 2 | 1 | | Jan., 1996 Ph:1-800-247-6659 | | | | 99 |-------------------------------------------- Contact: Puneet Jain |Reliable. ---------------------------------------------------------------------------- Sunline Travels | | | | 1996 310 Madison Ave #618, New | | | | York, NY 10017 |-------------------------------------------- ---------------------------------------------------------------------------- Super Travels | 6 | 1 | | Oct., 1997 Ph:(212) 986 8002 | | | | New York, NY |-------------------------------------------- Contact: Hemali Khansaheb, |Good experience. Reliable, Prompt. Got good Shah |tix on short notice. Did domestic tix in |India too - pro: 2pcs luggage, not 20kg |limit. No personal cheques by mail. Took |care of all requirements. Did not provide |good connections or info about delays in |connections or alternatives. ---------------------------------------------------------------------------- Taj Travels (II) | 1 | | | Jan., 1997 Ph:(516) 327-9800 | | | | New York, NY |-------------------------------------------- Contact: Shahji |Helpful. Very reasonable rate even in |emergency. Tix delivered by Special Couries |Service. ---------------------------------------------------------------------------- Tashkent Tours & Travels | 3 | | Y | Dec., 1994 Ph:(516) 763-4669 | | | | Fax:(516) 763-4656 +-------------------------------------------- NY |Reliable. Helpful and extremely prompt. Contact: Shaila Shetty |Faxed itinerary soon as it was ready. Called |moment the ticket was confirmed. Gave good |deal on Indian sectors. ---------------------------------------------------------------------------- Thomson Travels | 3 | | X | Nov., 1996 Ph:718-468-4200 | | | | New York, NY |-------------------------------------------- Contact: Mr Shaji |Mostly Competitive fares. Somewhat higher of |late. However, quoted lowest fare in some |cases. Mailed tix even before receiving |check. ---------------------------------------------------------------------------- Time Travel and Tours | 43 | 1 | Y/X | Feb., 1998 Ph:212-689-5388 | [1] | | | 303 5th Ave #211, New York, |-------------------------------------------- NY 10016 |EMail: geetatime@aol.com Contact: Geeta Ahuja |Competitive fares. Calls the customer and |keeps one in touch with the status. Helpful. |Courteous. Prompt. Professional. Very |reliable. Got tix on very short notice (5 |days). Offers good advice. Scouts for good |deals for customers. Messed up tix once. |Produced confirmed tix on under 24Hr notice |again, even though price had to be higher. |Helped track down tix when courier lost it. ---------------------------------------------------------------------------- Travel Center (II) | 1 | | | March, 1997 Ph:(212) 545-7474 | | | | Fax:(212) 545-7698 +-------------------------------------------- 373, 5th ave, 2nd floor, New |Good Prices. Reliable. York City, NY | Contact: Gowri, Virginia | ---------------------------------------------------------------------------- Travel Ease Travel | 10 | 1 | Y/X | Nov., 1997 Ph:1-800-333-0909 | | | | 175 Buell Road, Rochester, NY |-------------------------------------------- 14624 |Helpful, very co-operative. Good prices. Contact: Jane Mohandas |Rude once. Raised price at last minute. |INSIST on tix by FedEx, esp if last minute |purchase. Latest: Good fares on BA, fast |service. Prompt, Courteous. Promptly |refunded difference. Delayed mailing tix, |otherwise ok. Need to keep calling. ---------------------------------------------------------------------------- Travel Universe | 1 | | | July, 1995 Ph:(212) 867-4303 | | | | 104 East 40th St #111, |-------------------------------------------- Manhattan, NY |Competitive rates. ---------------------------------------------------------------------------- Travel Wings | 1 | | | Oct., 1996 Ph:(212) 983-0710 | | | | New York, NY |-------------------------------------------- Contact: Iqbal |Courteous, Reliable, Helpful. Competetive |rates. ---------------------------------------------------------------------------- Travel World International | 4 | 5 | | Jan., 1997 Ph:(914) 778-2772 | | | | 481 St. Andrew's Road, Walden, |-------------------------------------------- NY 12586 |Reasonable price. Helpful in changing Contact: Vivek Gupta |itinerary. Helpful especially with PanAM and |BA. Charges a bit more. Never called back, |kept assuring he was working on customer's |case, no deal. Did not refund the difference |between 'official' fare charged and the |discounted fare for over 7 months. BEWARE: |Their tickets were not honoured by Singapore |Airlines who said it was stolen/missing. Did |not return money and actually asked for more. |Be cautious. Sold unconfirmed tickets. |Tampered with tix, lied about confirming all |journey segments. Later: Satisfactory. |Called back with confirmation# ---------------------------------------------------------------------------- Travellers Choice | | 3 | | Dec., 1994 Ph:(212) 532-4006 | | | | 1170 Broadway #1202, New York, |-------------------------------------------- NY |Made stupid itinerary - not enough time to Contact: Sunny, Victor |catch connecting flights. Were obnoxious. |Charged tix on card apparently without |authorization. Dishonest. Makes false |promises. ---------------------------------------------------------------------------- Up & Away Travel | | 1 | | April, 1996 Ph:(212) 889-2345 | | | | 347 5th Ave, Suite 202, New |-------------------------------------------- York, NY 10016 |Took money for un-confirmed tickets. |Traveller was forced to travel business |class. ---------------------------------------------------------------------------- Visala Travels & Tours | 1 | 6 | X | Jan., 1998 Ph:(212) 986-3997 | | | | 141 E. 44th St., Suite 301, |-------------------------------------------- New York, NY 10017 |Lied. Unreliable. Delta classified ticket as Contact: Vipin |"stolen." Be cautious. Hiked prices. Lied |about confirmation. Issued waitlisted tix as |confirmed again. Last: Reliable, low prices. ---------------------------------------------------------------------------- William Becker Travels | 2 | | | March, 1996 New York, NY | | | | Contact: Fazel |-------------------------------------------- |Good fares and service. Courteous. ---------------------------------------------------------------------------- North Carolina: ---------------------------------------------------------------------------- Everest Travels (II) | 1 | 1 | | Ph:(704) 532-1978 | | | | Charlotte, NC |-------------------------------------------- |Reliable, follows up on your request. Prompt. |Helped during an emergency. ---------------------------------------------------------------------------- T.C. Travel | 3 | | Y/X | March, 1998 Ph:(919) 233-4813 | [1] | | | NC |-------------------------------------------- Contact: Aruna Shah |Prompt, courteous. Good rates. Timely |service. ---------------------------------------------------------------------------- Trans-Meridian Travel | 2 | 1 | X | Jan., 1997 Ph:(919) 460-6800 | | | | (919) 460-6802 +-------------------------------------------- Fax:(919) 469-2345 |Rude. Unprofessional. MacGregor Village, 107 | Edinburgh S., #115, Cary, NC | 27511 | Contact: Amita/Rupal Shah | ---------------------------------------------------------------------------- Travel Links | 3 | | X | Feb., 1998 Ph:(919) 212-0057 | | | | Raleigh, NC |-------------------------------------------- Contact: Prajesh |Courteous, professional, prompt. Need to |call repeatedly. ---------------------------------------------------------------------------- Ohio: ---------------------------------------------------------------------------- Athena Travel Services | 1 | | | March, 1996 Ph:(614) 235-1234 | | | | Fax:(614) 235-0030 +-------------------------------------------- 2359 East Main Street, Bexley, |Very helpful, professional. OH 43209 | Contact: Marilyn Slear | ---------------------------------------------------------------------------- Cambridge Travel | 12 | 1 | X | March, 1998 Ph:(216) 397-0049 | | | | Fax:(216) 397-0525 +-------------------------------------------- 2140 Lee Road, Suite #209, |EMail: camtrl@aol.com Cleveland, OH 44118 |Professional. Efficient and courteous. Contact: Stephen Draviam |Returns calls. In one case messed up |ticketing. Is aware of it and trying hard to |provide outstanding service. Very |satisfactory. Later: Very satisfactory. ---------------------------------------------------------------------------- Cosmic Travels | 2 | | | Feb., 1998 Ph:(614) 771-9067 | | | | Hilliard, OH |-------------------------------------------- Contact: Ilina Nigam |EMail: cosmic@juno.com |Excellent service. Called up India to inform |of changes in connecting flights. Very |satisfactory. Used to work for TAI (III). |Checked food requirements. ---------------------------------------------------------------------------- Malathy Bagade | | 1 | | Jan., 1998 Ph:(513) 851-6020 | | | | Cincinnati, OH |-------------------------------------------- Contact: Malathy Bagade |Gave arbitrary dates for travel, rasied tix |prices after purchase. Gave false assurances. ---------------------------------------------------------------------------- Prema Govindarajulu | 12 | 1 | X | March, 1996 Cincinnati, OH | | | | Contact: Prema Govindarajulu |-------------------------------------------- |No longer an agent Trustworthy. Suggested a |cheaper way by IA in India. Prompt service. |Helped with one-way tickets to travel from |India to the U.S. Calls back. If not sure |about something, she tells you up front. Was |rude. ---------------------------------------------------------------------------- Savitri Chinta | | 1 | | April, 1998 Ph:(513) 733-9256 | | | | Cincinnati, 102 |-------------------------------------------- |Efficient, but very rude and expensive, will |call back but rude. ---------------------------------------------------------------------------- Sunita Travel | 2 | 2 | Y/X | July, 1997 Ph:(614) 889-1900 | | | | Fax:(614) 889-8487 +-------------------------------------------- 5865 Sawmill Rd, Columbus, |Extremely helpful. Cheap fares. Efficient. 333 43017 |Not always aware of specials, you need to Contact: Sunita Ruparel |check with airlines. Tries hard to get you |good tickets. Prompt. Last- does not call |back at all, failed to provide any info. Did |not refund difference between Excursion and |Apex fare. ---------------------------------------------------------------------------- Travel Agents International | 2 | | Y/X | June, 1997 Ph:(216) 831-8050 | | | | 1-800-9-INDIA-9 +-------------------------------------------- Fax:(216) 831-1789 |Couretous, good deals. Prompt. Good for Cleveland, OH |Kuwait Airways Contact: Ms. Sharda | Mulgaonkar, Ms Poonam | ---------------------------------------------------------------------------- Travel Agents International | 1 | | | Dec., 1996 (III) | | | | Ph:(614) 459-7776 +-------------------------------------------- Columbus, OH |Courteous, Prompt, Helpful. Went out of her Contact: |way to get tix at substantially reduced |price. ---------------------------------------------------------------------------- Xenia Economy Travels | | 1 | | March, 1997 Xenia, OH | | | | +-------------------------------------------- |Books flights without giving enough time for |transit. Missed flight to India because of |this. ---------------------------------------------------------------------------- Oklahoma: ---------------------------------------------------------------------------- Asian Travels And Tours, Inc. | 11 | | X | March, 1998 Ph:(405) 495-8687 | | | | 1-888-764-8687 +-------------------------------------------- Fax:(405) 787-6977 |EMail: Asiantravl@aol.com 7300 N.W.23rd St., Ste.# 106 , |Web : http://www.toasia.com/ Bethany, Oklahoma City, OK |Unreliable. Gave incorrect information to 73008 |passengers about tickets. Later: No problems. Contact: Kenny, George, Mercy |Good Service. Helpful. Prompt. $50-65 more |for credit card. Prompt & Courteous. Good |fare on Malayasian. May need to keep calling. ---------------------------------------------------------------------------- Oregon: ---------------------------------------------------------------------------- Nova Travels | 7 | 2 | Y/X | Jan., 1998 Ph:1-800-646-6682 | | | | (503) 697-4460 +-------------------------------------------- Fax:(503) 697-4475 |EMail: sudha@novatravel.com 27 South State St. # 230, | tim@novatravel.com Lake Oswego, OR 97034 | international@novatravel.com Contact: Sudha Bajpai, Tim, |Web : http://www.novatravel.com/ Mr Sampat |Helpful, prompt, competitive fares, reliable. |Special Emergency# 1-800-325-1999 to be used |only if you are stranded and need assistance. |Need to keep calling. 3.5% Extra for CC. |Could not get tix, but did not say so, |wasted time. Not cooperative in refunding |money. Last: Very satisfactory. ---------------------------------------------------------------------------- Omni Travels | | 1 | | June, 1994 Ph:(503) 643-0104 | | | | 7120, SW Crestview Pl, |-------------------------------------------- Beaverton, OR 97005 |Very unreliable. Untrustworthy. Avoidable. Contact: "Mac" Bijlani | ---------------------------------------------------------------------------- Travelair | 24 | | | Jan., 1998 Ph:(503) 643-6781 | | | | +-------------------------------------------- Fax:(503) 643-6951 |EMail: travel@teleport.com 3800 S.W. Cedar Blvd, Suite |Web : http://www.teleport.com/~travel 165, Beaverton, OR 97005 |Reliable, prompt, very professional. Contact: Mr. Sai Prasad |Efficient. Uniformly good service. Web Page Patange |has option of buying tix online. ---------------------------------------------------------------------------- Pennsylvania: ---------------------------------------------------------------------------- Globe International Travel | 5 | 1 | X | Oct., 1997 Ph:(412) 341-6464 | | | | Pittsburgh, PA |-------------------------------------------- Contact: Charanjeet |Reliable, cheap, courteous, very helpful. |Ask client to come authorize tix and left, |did not inform of all requirements, added |card surcharge after saying there were none. |Need to keep calling. ---------------------------------------------------------------------------- Jamuna Travels, Inc | 4 | | N/X | July, 1996 Ph:(610) 352-7280 | | | | Fax:(610) 352-4186 +-------------------------------------------- Upper Darby, Philadelphia, PA |Does the job well. Is helpful. AI, British 19082 |Air, Singapore Airlines. Prompt, very Contact: Jacob John, Sheila |helpful. ---------------------------------------------------------------------------- Jitu Parekh | 1 | | | Ph:(717) 766-9565 | | | | Mechanicsburg, PA |-------------------------------------------- |Reliable but expensive by about $25 than |best deals. ---------------------------------------------------------------------------- Kesavan Travels | 1 | | | Oct., 1997 Ph:(412) 372-4033 | | | | PA |-------------------------------------------- |Good service. ---------------------------------------------------------------------------- Nevin Travels | | | X | Ph:(215) 924-7055 | | | | Fax:(215) 924-1766 +-------------------------------------------- Philadelphia, PA |EMail: g_mathew@fccc.edu Contact: George Matthew | 102415.3120@compuserve.com |Only American Express accepted. 4% extra |charge on discounted tickets. Good rates and |eager to please?? ---------------------------------------------------------------------------- Skylark Travels | 1 | | | Feb., 1995 Ph:(215) 455-5652 | | | | PA |-------------------------------------------- Contact: Shehnaz Pagdiwala |Helpful, courteous. Good fares. ---------------------------------------------------------------------------- SS world travels | 1 | | | Nov., 1997 Ph:215-343-7499 | | | | Fax:215-343-1236 +-------------------------------------------- Doylestown, PA |Professional, Prompt. Helpful. Contact: Sheela Nayak | ---------------------------------------------------------------------------- Trans International Travels | 3 | 3 | Y | May, 1997 Ph:(215) 222-5678 | | | | Philadelphia, PA |-------------------------------------------- Contact: |Canceled reservations without informing. |Deposit not refunded. Last minute unpleasant |surprises. No problems in later experience. |Latest: Tina no longer with TI, service has |dropped drastically. ---------------------------------------------------------------------------- World Wide Travels | 11 | | N | Jan., 1997 Ph:(412) 621-0330 | | | | Pittsburgh, PA |-------------------------------------------- Contact: Prachi Seth |Good price. Promptly corrected faulty |tickets. Prompt. Prefers to sell BA. ---------------------------------------------------------------------------- Tennessee: ---------------------------------------------------------------------------- Columbus Travel | | 1 | | Jan., 1998 Ph:(901) 759-0079 | | | | TN |-------------------------------------------- |Sold tix for Jet Airways, then called & |cancelled reservation, did not offer |explanation, Forgot Pax Name on Int'l tix! ---------------------------------------------------------------------------- Travel Concepts | 23 | 2 | Y/X/R | Jan., 1998 Ph:(800) 366-4124 | | | | (615) 584-3909 +-------------------------------------------- Knoxville, TN |Reliable. Prompt, accurate, knowledgeable, Contact: Wanda, Yatish, |helpful. Mailed tickets within two hours of Rebekkah, April,Nancy, |talking. Mailed tickets by certified mail. Madhavi Shah |Messed up dates once. Put OKs on tickets |without really having reservations. Did not |call back repeatedly. Unprofessional & rude. |Latest: Again Professional & courteous. ---------------------------------------------------------------------------- Texas: ---------------------------------------------------------------------------- A to Z Travels | 2 | | | April, 1993 Houston, TX | | | | +-------------------------------------------- |Efficient. Sent ticket even before balance |payment was paid. Honest. Reliable. Timely. ---------------------------------------------------------------------------- ABC Melanie's Travels | 3 | 1 | X | Sept, 1997 Ph:(713) 565-4225 | | | | 4514 Silverlake Drive, |-------------------------------------------- Sugarland, TX 77479 |EMail: NaveenD@aol.com Contact: Melanie DeMello, |Low fares. Nice and friendly. One extremely Navin |overcharged ticket in the past. Area Code |may now be 281 instead of 713. Last: Very |Satisfactory. ---------------------------------------------------------------------------- Air King Travel & Tours | 1 | | | Nov., 1997 Ph:(214) 637-0527 | | | | 9090 N Stemmons Fwy, Dallas, |-------------------------------------------- TX 75247 |Courteous, Professional. Got tix same day Contact: Ajay |for flight 3 days later. ---------------------------------------------------------------------------- Aries Tours and Travels | | 3 | | July, 1997 Ph:(214) 638 7008 | | | | 8828 Stemmons Fwy Suite 139, |-------------------------------------------- Dallas, TX 75247 |Frustrating to deal with. Issued tix then Contact: Venkatesh |did not mail it. Lied about mailing tix. |Again, and cancelled tix without |authorization after client went to India. |Recurring problems with BA regarding errors |in itinerary. ---------------------------------------------------------------------------- Ashneel Travel | 4 | 2 | X | July, 1996 Ph:(713) 981-6166 | | | | Fax:(713) 981-0063 +-------------------------------------------- 6121 Hillcroft Suite K-1, |Efficient, overworked. Rude. Unprofessional Houston, TX 77081 |sometimes. Late in refunds. Prompt another Contact: Mr. Asit Ghosh, Hamid |time. Screwed up flt. schedules once. Sold |unconfirmed ticket as conf. No personal |cheques. $20 extra for cards. Hamid is very |professional ---------------------------------------------------------------------------- Astro Travel | 2 | 3 | Y/X | Feb., 1997 Ph:(713) 988-1993 | | [1] | | Houston, TX |-------------------------------------------- Contact: Neelu Sharma, |Parent company is probably Ashneel Travels. Michelle |Made bad connections. Be careful. Sold |Indian domestic ticket which did not |materialize in India. Good experience - |helpful & knowledgeable. Another time goofed |up meal plans, took time to refund money. |Responsive & helpful. Did not return phone |calls, lied about confirmed seats. ---------------------------------------------------------------------------- Capricorn Travels | 6 | 2 | M | Feb., 1997 Ph:(713) 270-5519 | | | | Houston, TX |-------------------------------------------- Contact: Nancy Vaz |Reliable and efficient. Told that seat was |confirmed, but later denied saying so. |Raised the price by $100. Prompt |confirmation delivery of tickets with a |short notice (1 week). Payment mailed after |tickets received. Rude in one case. ---------------------------------------------------------------------------- Capricorn Travels | 2 | 1 | | Feb., 1997 Ph:(972) 234-0299 | | | | Richardson, TX |-------------------------------------------- Contact: Naju |Reliable, polite. Did raise price at the |last moment but explanation was plausible. ---------------------------------------------------------------------------- Caravan Travel Services | 2 | 1 | | May, 1997 Ph:(800) 332-1391 | | | | (713) 789-1391 +-------------------------------------------- 10000 Richmond Suite 110, |Didn't answer calls. VERY late delivery of Houston, TX 77042 |tix. Tickets were not confirmed. Latest: Contact: Masud Hasan |Very polite, good deals. ---------------------------------------------------------------------------- Cardinal Points | 1 | | Y | 1993 Ph:(800) 938-1110 | | | | Houston, TX |-------------------------------------------- Contact: Chris |Polite and couretous. Good deals, reliable. |FedEx tickets by default. Latest - no |special deals to India. ---------------------------------------------------------------------------- Comfort Travel | 1 | 2 | | Nov., 1997 Ph:1-800-962-9881 | | | | Dallas, TX |-------------------------------------------- |Polite but inefficient. Bad prices. Takes |you for a ride. Apparently Delta has |blacklisted them! Good experience in Nov '97. ---------------------------------------------------------------------------- Crown Travels | 2 | | Y/X | Nov., 1994 Ph:(214) 234-0299 | | | | Dallas, TX |-------------------------------------------- Contact: Naju |Great attitude. Excellent references. Most |probably changed name to Capricorn Travels |now. ---------------------------------------------------------------------------- Discover Travel | 1 | 1 | | Dec., 1997 Ph:(972) 238-1155, 721-9661 | | [1] | | 1-800-52-FLYUS, 659-0111 +-------------------------------------------- Fax:(972) 238-0400 |EMail: discoversh@hotmail.com 245 N. Central Expressway. |Quoted low prices initially, didn't book Suite 204, Richardson, TX |seats immediately, then raised prices at 75080 |payment time. Again, and changed flights Contact: Ram Yalamanchili |over and over. Impolite. ---------------------------------------------------------------------------- Eagle Travels | | 1 | | Sept, 1997 Ph:806-794-4495 | | | | TX |-------------------------------------------- |Increased price by $300. Did not refund |money when tix were cancelled. ---------------------------------------------------------------------------- Emerald Travels | 4 | | | Nov., 1997 Ph:(817) 921-1741 | | | | Fax:(817) 921-1741 +-------------------------------------------- Fort Worth, TX |EMail: rgupta@molly.hsc.unt.edu Contact: Arun Gupta |Courteous, helpful, prompt, provides options. |Fairly reasonable rates. Price slightly |higher, but very thorough. Needs cert. check |for quick issue of tix. FedExed tix promptly. |Wheelchair reservations for elderly. Very |good service. ---------------------------------------------------------------------------- Horizon Tours and Travel Inc. | 2 | 1 | X | Dec., 1995 Ph:(713) 978-7202 | | | | Fax:(713) 978-7211 +-------------------------------------------- 5636 Hillcroft, TX 77036 |Courteous, efficient, friendly, professional. Contact: K.C. Cherian/Zaheer |Gave a good deal on gulf+twa on day's notice. |However, sold waitlisted tickets in another |case. Be careful! ---------------------------------------------------------------------------- Interex Travel | 3 | | | Dec., 1993 2509 San Antonio, Austin, TX | | | | 78705 |-------------------------------------------- |Friendly and helpful. Matched best fares to |Europe. ---------------------------------------------------------------------------- K. B. Travel | 2 | 2 | | Aug., 1997 Ph:(713) 469-5140 | | | | Houston, TX |-------------------------------------------- Contact: Mrs. Krishna Basak |Efficient, helpful, friendly. States her |position up front. Incresed price (25%) at |last moment, but did apologize for mistake. |Verify price. Another time tix got cancelled |because of error/incomplete info. ---------------------------------------------------------------------------- M.I. Travels | 2 | 6 | Y/X | April, 1998 Ph:(281) 530-3000 | | [1] | | Fax:(281) 530-3198 +-------------------------------------------- Houston, TX |They do take care of you, but they are not Contact: Mr. Mitra, Swati |professional enough sometimes. Check tickets |carefully, confirm with airline. Did not |clarify flight details fully - claimed |flight as non-stop when it had two stopovers. |Unresponsive, had to stop payment on cheque. |Not Professional. Questions about |confirmations. Tix were okay, though. Booked |emergency tix on wrong class, could not |issue tix without paying more. Pax ended up |cancelling tix. Cashed checks, but did not |make reservations for tix. Did not want to |refund money. Threat of legal action reqd |before refund was issued. ---------------------------------------------------------------------------- Mars Travels | | 1 | N | Jan., 1998 HillCroft, Houston, TX | | | | +-------------------------------------------- |Refused to book tix until paid! Hiked prices |after payment. Forced client to pay shipping |for tix that agent forgot to mail rtn tix. ---------------------------------------------------------------------------- Royal Travels & Tours | 4 | 1 | M | July, 1997 Ph:(972) 258-0103 | | | | (972) 258-0515 +-------------------------------------------- Irving, TX |Courteous. Prompt. Cheap but inefficient. Contact: Ms. Moly Vetakatil |Made wrong connections, booked 1 ticket |instead of 2. Prompt & Polite in another |case. Last: Good Experience. Did have to |send full amt before she purchased tix. ---------------------------------------------------------------------------- Seema Govil | 1 | | Y | June, 1995 Ph:(512) 834-8162 | | | | TX |-------------------------------------------- Contact: Seema Govil |EMail: 76252.756@compuserve.com |Prompt, sincere. Reliable. ---------------------------------------------------------------------------- Shelly's Travels | | 1 | | Sept, 1996 Ph:(713) 977-8687 | | | | Houston, TX |-------------------------------------------- |Sold unconfirmed tix ---------------------------------------------------------------------------- Skyline Travels | | 1 | | June, 1995 Ph:(214) 634-7277 | | | | 7618 Stemmons Freeway, Suite |-------------------------------------------- 190, Dallas, TX 75247 |Extremely unprofessional. Did not refund |money for unused ticket. ---------------------------------------------------------------------------- SkyPass Travel Inc II | 1 | 1 | | Dec., 1996 Ph:(214) 634-8687 | | | | Fax:(214) 634-0559 +-------------------------------------------- 2730 Stemmons Freeway, Suite |Screwed up seating & meals, lied about it. 310, West Tower, Dallas, TX |Problem with refunds. May be same as Skypass 75207 |Travels, Austin, TX (?) Latest - gets you |tix, but need to keep calling and checking. ---------------------------------------------------------------------------- SkyPass Travels | 2 | 1 | | Feb., 1998 Ph:(512) 467-8687 | | | | 6700 Middle Fiskville Rd., |-------------------------------------------- Dallas, TX 78752 |Prompt and reliable. May be part of SkyPass |Travel Inc, Dallas TX. Lied about tix. |Pushed AI & tried to prevent booking on |other airlines. Good service on emergency |tix. ---------------------------------------------------------------------------- Taj Travels | | 1 | | Ph:(972) 659-9035 | | | | Irving, TX |-------------------------------------------- Contact: Joseph Rajan |Refund cheque of $300, difference between |credit card payment and discounted fare, has |bounced twice. Does not reply calls or |letters. Used to be Raj Travels previously. ---------------------------------------------------------------------------- Trade Winds | | 1 | | Ph:1-800-438-4853 | | | | Houston, TX |-------------------------------------------- |Agent of Gulf Air. Nice until you buy ticket, |but rude when requesting changes. ---------------------------------------------------------------------------- Travel agents International | 1 | | | July, 1996 (II) | | | | Irving, TX |-------------------------------------------- Contact: Upendra Patel |Helpful. Called client to inform of |cancelled flight, promptly book on |alternative connection. Helped client get |compensated for lost luggage. ---------------------------------------------------------------------------- Travel King International | 4 | 3 | | March, 1998 Dallas, TX | | [1] | | +-------------------------------------------- |Cheap fare but sloppy service. Put callers |on hold for a long time. Prompt another time. |Seems to promote Gulf Air. Very |unprofessional. Consolidators for Lufthansa. |No customer service. Rude. Raised prices at |the last moment, charged airport tax, but |did not mark it on ticket correctly. So pax |had to pay again. ---------------------------------------------------------------------------- Travel to Hindustan Travel | | 1 | | May, 1997 Did not confirm tix. cashed | | | | check, refund check bounced. |-------------------------------------------- Deal in person, not over LD | phone., Houston, TX | ---------------------------------------------------------------------------- TravelPoint | | 1 | | March, 1998 Harwin St., Houston, TX | | | | Contact: Vikas/Nick/John |-------------------------------------------- |Double-charged for tix when pax tried to |change date of travel. Raised price by $700 |w/o telling pax. Maybe even forged pax |signature? Charged $1500 to another company |on pax AMEX card? ---------------------------------------------------------------------------- Ujjal Seal | 1 | | M | July, 1993 Ph:(915) 336-6254 | | | | 401 W 18th. St., #29, Ft. |-------------------------------------------- Stockton, TX 79735 |Trustworthy. Tries to match other travel Contact: Mr. Ujjal Seal |agents' prices if you tell him about them. |Courteous. Prompt. ---------------------------------------------------------------------------- World Wide Travels (IV) | | 1 | | Dec., 1996 Arlington, TX | | | | Contact: Shanti Bole, Yasmin |-------------------------------------------- |Issued illegal tix, not honored by airline, |had to cancel entire trip. ---------------------------------------------------------------------------- Virginia: ---------------------------------------------------------------------------- Aero Travel Inc. | 14 | | Y | Feb., 1998 Ph:(703) 807-1172 | | | | 1-800-356-1109 +-------------------------------------------- Fax:(703) 807-0450 |EMail: discount@aerotravel.com 4001 N. 9th St. #217, |Web : http://www.aerotravel.com Arlington, VA 22203 |Good prices for Gulf & KLM. Hunts for good Contact: Rehan Naqvi, Afzal |deals. Good for tix in India & Nepal too. Sayed |Refunded overcharged amount immediately. |Responsive, Courteous, calls back. Concerned |about passengers too. Prompt & Knowledgeable. ---------------------------------------------------------------------------- Paragon Travel | 1 | | | Dec., 1995 Ph:(703) 922-0786 | | | | 6180 Old Franconia Road, |-------------------------------------------- Alexandria, VA 22310 |Professional and courteous. Good tix to Contact: Mr.Hussamuddin/Mr. |Islamabad. Hamidi | ---------------------------------------------------------------------------- Richmond Travels (Formerly | 5 | | Y | Feb., 1998 Rumy Mohta) | [1] | | | Ph:(804) 639-6978 +-------------------------------------------- Fax:(804) 639-6979 |EMail: RICHTRVL@aol.com 6008 Watch Harbour Road, |Upto 1030pm est 7 days/week, evenings Midlothian, VA 23112 |preferred for the phone. British Air: No Contact: Mr. Rumy Mohta |extra charge for credit card. Prompt, |friendly, helpful. Buys Singapore Airlines |tickets from Mazda travels. Note new Phone# ---------------------------------------------------------------------------- Travel Today | | 1 | | Aug., 1996 VA | | | | +-------------------------------------------- |Did not return money for cancelled tix |returned to them ---------------------------------------------------------------------------- Traveller's Choice | 3 | | | Feb., 1998 Ph:(703) 569-5105 | [1] | | | 7240 F Boudinot Drive, |-------------------------------------------- Springfield, VA 22150 |Courteous, prompt. Notified pax of problems Contact: Mr.Bakshi, Ms Parul |with connections, worked with airlines to |get convenient flights. May need a little |time to respond. ---------------------------------------------------------------------------- Washington: ---------------------------------------------------------------------------- FlagShip Travels | 1 | | N | June, 1996 Ph:(206) 784-3272 | | | | 2525, 6th Ave, Seattle, WA |-------------------------------------------- Contact: Vijay Sood |Good deals, booked on short notice. Accurate. |Prefers checks to credit cards ---------------------------------------------------------------------------- New Wave Travel | 3 | 3 | N | Jan., 1998 Ph:(206) 527-3579 | | | | 4719 University Way NE, |-------------------------------------------- Seattle, WA |Helpful. Takes one week to send ticket after Contact: Rizwan, Fozia |he gets payment, and tells this to you up |front. Let him know you saw his name here. |He wants to know this. Did not call back |after three reminders, didn't record |client's travel plan. Refund of full amt |taking over a year. ---------------------------------------------------------------------------- Onkar International Travel | 4 | | Y | Dec., 1995 Service | | | | Ph:(206) 292-9366 (Disc?) +-------------------------------------------- 500 Union Street, Seattle, WA |Good fare including Indian domestic flights. Contact: Meera |Prompt, courteous, efficient. No accurate |info about visa requirements at transit |stops. Phone# Disconnected? ---------------------------------------------------------------------------- Washington, DC: ---------------------------------------------------------------------------- All Season Travel | | 1 | | Sept, 1996 Ph:1-800-419-1963 | | | | 1-202-319-0720 +-------------------------------------------- Fax:1-202-319-0735 |Took money, did not send tix, lied about 2651, Connecticut Ave. N, W. |mailing it, lied about FedEx tracking number, Suite 202, Washington, DC |cancelled booking without authorization. 20008 | Contact: Darshan | ---------------------------------------------------------------------------- East West Travels | 8 | 1 | X | March, 1998 Ph:(202) 833-6068 | [1] | | | (202) 833-6069 +-------------------------------------------- 2025, I St., Suite 503, |Courteous, efficient, good service. Bad Washington DC, DC 20006 |service another time. Madhu was *extremely* Contact: Madhu Talwar, Rekha, |helpful once. Knowledgeable. Slightly higher James |price. Confirmed bassinette seats. Tix via |FedEx Overnight. ---------------------------------------------------------------------------- MRP Travels | 1 | | Y | July, 1992 Ph:(202) 293-7090 | | | | 616 18th St., Washington DC, |-------------------------------------------- DC |Gave a very good price for Bombay-New York- |DC and back. Prompt and friendly. Does not |handle tickets to India any more. ---------------------------------------------------------------------------- Van Ness Travels | 1 | | X | Dec., 1995 Ph:(202) 966-4000 | | | | DC |-------------------------------------------- Contact: Asha Telang |Friendly, courteous. But doesn't recheck |airline schedules to keep track of changes. ---------------------------------------------------------------------------- World Wide Travels (III) | 3 | 9 | N | April, 1998 Ph:(202) 659-6430 | | [1] | | Washington, DC, DC |-------------------------------------------- Contact: Usha, Madhu, Alka, |Cancelled tickets after they were paid for Ijaz, Sonya |and issued. Returned money with great |difficulty, only after threat of legal |action. Other times, pocketed ticket money. |BE CAREFUL. Good prices on Lufthansa? |Cancelled at last minute again. Long time on |refund. Rude. Changed itenerary without |permission, asked $350 to cancel it. Issued |tix w/o authorization. Cashed check, denied |it, issued tix to different city, asked $250 |per tix to cancel. Accepts Cash ONLY. ON |PROBATION. AVOIDABLE. Rude. Tried scare |tactic to extort more money from pax one |hour before flight - threatened to cancel ---------------------------------------------------------------------------- Wisconsin: ---------------------------------------------------------------------------- Geo Travel | 4 | | | June, 1995 Ph:(414) 238-5555 | | | | (414) 238-4422 +-------------------------------------------- Fax:(414) 238-4433 |EMail: GeoTravel@usa.net Milwaukee, WI |Helpful, prompt. Sometimes he won't call you Contact: Jawaad |back for a long time. That doesn't mean he's |not working for your ticket. Likes to keep |things straight and simple. Patient, |courteous. ---------------------------------------------------------------------------- Other /Unknown (USA): ---------------------------------------------------------------------------- International Travel Grp. | | | | Ph:(817) 540-1151 | | | | Fax:(817) 540-1236 +-------------------------------------------- US | Contact: Paul Hart | ---------------------------------------------------------------------------- Lucky Travels | | 1 | | Nov., 1996 | | | | Contact: Rama Rao |-------------------------------------------- |Apparently decamped after taking customer's |money. Customer filed suit, won, still |unable to collect. ---------------------------------------------------------------------------- Midwood Tours & Travels | | 5 | | Dec., 1997 Ph:(888) 627-2831 | | | | (718) 376-7766 +-------------------------------------------- Fax:(718) 376-8811 |Scam. Decamped with money. Check with India US |Abroad for contact info on possible action Contact: Reena/Anjali |against them. Contact India Abroad for more |info. Contact for investigation: Mr. Doug |Nass, Airline Reporting Corporation 1530 |Wilson Boulevard, Suite 800 Arlington, |Virginia 22209, Tel : 703-816-8136 ---------------------------------------------------------------------------- Moonlight Travels | | 1 | | US | | | | +-------------------------------------------- |Raised price by $200 at the last moment. ---------------------------------------------------------------------------- EMails/Posts since last time: ============================================================================ Travel Agency: 3S International Travels --------------------------------------- Dealt with Rashid Kutty. Very patient, answered all my questions very politely. Very helpful, got my tickets at very short notice. Somewhat reluctant to accept CCs. But no problem with travel arrangements. Rate was very competitive. I would highly recommend him. ============================================================================ Travel Agency: Intra World Travels & Tours, Inc ----------------------------------------------- Experience : Good. * Competetive fares. * Prompt service (sent the tickets within a week of payment by Fed Ex at no extra charge) * Called back when confirmed booking. ============================================================================ Travel Agency: Summit Travels & Tours ------------------------------------- This agency is full of thugs and dirtbags they took my money in October for a December ticket and never gave tickets till the last day of my flight. After enormous pressure and legal threats they finally gave the tickets. In between they threatened to cancel the tickets and also threatened not to refund money. Highly condescending attitude. They will keep you on hold for hours and will never return your calls. I contacted the consolidator from where they purchased the tickets and they also told me about their very bad experiences. In the Romanian airline we met other victims of this same agency. They also had very grevious tales to tell. One of them got tickets only after they went to NYC from Buffalo. and threatened to kill them. The contact persons are SHUBHASHEESH and RAJSHREE. Never ever trust them They advertise in INDIA ABROAD. Later while returning the tickets were not confirmed and one of my co-passengers who had booked the tickets from this agency had to pay another 250 dollars to get their tickets confirmed . ============================================================================ Travel Agency: Ganti Travels ---------------------------- Was very couteous. went out of the way to get me a ticket in the peak season in a short notice. It was just perfect. ============================================================================ Travel Agency: T.C. Travel -------------------------- Very helpful in finding low cost fares and delivered tickets promptly as promised. ============================================================================ Travel Agency: Traveller's Choice --------------------------------- The agent I dealt with was Ms. Parul. She was very courteous and sent me the tickets promptly after receiving my check. At one time the international airline did not approve the domestic connection that she had promised me intially, but she notified me as soon as she found out, tried to get me an alternative connection, and eventually got me the original (and more convenient) connection. She was a little slow in sending me the itenarary first, but apart from that, I have nothing to complain about. ============================================================================ Travel Agency: Richmond Travels ------------------------------- I've had only good experiences while dealing with Rumy Mohta of Richmond Travels. He is prompt and courteous. Also, he goes out of his way to suggest alternate travel plans that result in saving money and/or more convenience. I've bought tickets from him twice in the last year and both times did not have a single complaint/regret. I'd recommend Richmond Travels very highly. Thanks ============================================================================ Travel Agency: M.I. Travels --------------------------- Unprofessional. Did not return phone calls. Cashed checks two months prior to departure, but never booked reservations on airline. Serious (terminal) illness required changes in trip seven weeks prior to departure, but agent was completely unhelpful and unresponsive. Despite fact that no reservations were ever made on any airline, did not want to refund money. Sent refund check for one ticket three months after agreeing to refund money, and sent second refund check two months after sending the first check. Only the threat of legal action prompted response on part of M.I. Travel. Under no circumstances should anyone consider using this unethical, dishonest agency. Be warned! ============================================================================ Travel Agency: Time Travel and Tours ------------------------------------ Geeta has been consistently great to work with. I found her frist from the travel FAQ last year and have had good response from her every time. She is friendly, polite and easy to talk to and she really looks around to help with fairs and research alternate itineraries instead of the normal rude, brusque service I have seen from other agents. I am glad 40 others think so too. Just wanted to add my YES vote to reward her efficiency. Avronil ============================================================================ Travel Agency: Canadian Executive Travels Ltd. ---------------------------------------------- Good price. Better customer service. Friendly. Very profesional, and eficient service. ============================================================================ Travel Agency: Allan Travels ---------------------------- I had purchased tickets for travel to India and for travel within India from Alanita Travels, Newton, MA. I wasn't told to re-confirm my tickets for travel within India. When I reached the airport, I was told that the tickets had been cancelled as they had not been re-confirmed and that since the flight was already full, I could not be accomodated. If only the travel agent had told me that I needed to re-confirm such a case would never have arisen. ============================================================================ Travel Agency: Andhra Travels ----------------------------- He first made a reservation for me with one journey leg waitlisted and said I would need to pay after he gets it confirmed. Next day he was rude and said I must send in the money before he gets the reservation confirmed. ============================================================================ Travel Agency: Trade Wings Tours & Travel ----------------------------------------- Excellent service. Extended hours of contact. May not be the cheapest but great service. Polite. ============================================================================ Travel Agency: A P Travels -------------------------- Here is some very unpleasant experience I recently had with A P Travels, Langley Park, MD. I had booked three tickets through them - two tickets for travel from DC - Bombay and one from Bombay to New York. The DC-Bombay ticket prices were jacked-up by $150 each after confirmation and before purchase. On the third ticket (with Air India) I was suppose to get a refund since the itenerary was changed, and it took me two months and at least 10 phone calls (this is after Air India confirmed to me that they have reimbursed the agent) to get the refund amount back to me. The owner/agent, Ramesh, was very rude and extremely unprofessional. Had to go to the office personally to get back the money and Ramesh almost threw the check on my face. Note that this was my money which Air India had given back to AP Travels more than 2 months prior. On Air France, my wife and I had some very unpleasant experience. On Paris-DC leg, when my wife made a mistake on the I-94 declaration, she asked for an extra form. The flight attendant was very rude and told my wife to go and get the form from the back end of the flight herself. We will never be flying by Air France any more. ============================================================================ Travel Agency: East And West travel agency ------------------------------------------ This is in regard to the East And West travel agency located in Washington, DC. I have used this agency several times in 1997 for tickets to India for myself and for my family. The agent I worked with is Ms. Madhu Talwar. I find Ms Talwar to be efficient and knowlegeable. Though I have never met her, she sounds sincere and hard working. She is a bit fast when talking over the telephone but is most helpful and reliable. When planning a trip to India be sure to talk to Ms Talwar for booking your tickets!! ============================================================================ Travel Agency: Rama Travels --------------------------- Consolidator fares for India-subcontinent, Pak,Dhaka,Dubai, and other Asian countries. Nice and helpful. Convey all information regarding ticket, visa papers and other related things in advance. Not charged any amount on my bounced check. Asked about my trip on my return. Good service. ============================================================================ Travel Agency: Intra World Travels & Tours, Inc ----------------------------------------------- I had been to Visakhapatnam,India in feb,98 and purchased the ticket from Intra world. My agent was purnima and she is very patient and helped me in purchasing the ticket at good price. I came back to US in March,98 and wanted to go to Hyd, India once again but I dropped my plans due to some reason. I also snet the check to Intraworld and told that I don't want to go to India. They immediately sent back my money after a week. I thank Purnima and Ajay of Intraworld and I expect the same sort of service from them even in the future. I even do suggest everyone who is planning to go to India to purchase the ticket from Intraworld, purnima or ajay. Yehi hai right choice baby. Ramesh ============================================================================ Travel Agency: Globe Travel --------------------------- [Ed Note: Response from Globe Travel appended below, submitter please note] My friend and i bought tickets from Globe via Air India.  We got the tickets late (even paying four weeks in advance, and had alot of problems when coming back.  We went to reconfirm it one week prior and we were told that our booking was not confirmed.  We had to go to Air India office every day and beg for seats.  We had to get back for the school. They took $1269 from each of us.  When our other roommate decided to go too, he got it from another travel agent for the same dates and airline for $1209.  I contacted Globe again and they refused to refund the money. They advertise on web that they have lowest price and some people trust their word, and get cheated.  I know many others who have the same problem.  They talk very nicely on phone and email, but take alot of money from unknowing customers.  and what's the use in getting my friends to write their experiences in your forum.  They'll probably get axed anyway. ************************* Response From Globe Travel:         "All our prices (Including taxes) are upfront, published on         the net. As soon as we make Air India reservation, we         give access to the reservation to our clients via our web-site:         http://www.globetravels.com/aires.htm. So, clients know directly         from Air India if their tickets are confirmed or not.         If you send me a copy of the ticket, I will be happy to         get the (historic) reservation details from Air India. If your         reservation was canceled, I will ask Air India for monetary         compensation" ============================================================================ Travel Agency: Future Travel ---------------------------- Good experience but not very prompt in calling back. I send the check in advance but did not cash it till he send the tickets to me. ============================================================================ Travel Agency: Traveller's Choice (III) --------------------------------------- Dear Mr.Santanu Lahiri: I have purchased an airline ticket on Swiss Air, from Atlanta to Bombay and back from Travelers' Choice. I am very glad that I did my ticketing with this travel agency, and at no point of time was there a feeling of any uncertainty or insecurity. I am especially grateful to Ms.Nima Lele,for the trouble which she took to ensure that I get the booking on a flight which was most convenient for me. Thanks, ============================================================================ Travel Agency: Globe Travels ---------------------------- On 10th April, around 11pm, I got the sad news that my mother-in-law passed away. My wife wanted to go to Bombay urgently. I tried to call several agents and sent a few e-mail. Within an hour I got a reply from Globe Travels in Cedar Rapids. They are amazing guys. The entire ticket was confirmed by 2in the monring (Initially the return was on waiting list).  Next day morning I drove from Charleston WV to Washignton DC to get Indian visa to my wife. Herman from Globe Travels had already faxed a ticket copy to the consulate, which helped in getting the visa easy. When we went to the airport, the ticket was ready and my wife had a smooth flight home. Without the help from Globe Travels, my wife would not have made it to the funeral. Best part they did not charge a penny more than they quoted on the web (http://www.globetravels.com/ai.htm). I highly recommend them to the public. Their phone number is 319-362-9071. ============================================================================ Travel Agency: Traveller's Choice (III) --------------------------------------- Dear Lahiri, I am pleased to report a good experience with Ms. Nima Lele of Traveler's choice. She was very helpful, courteous, and patient in making travel arrangements for travel from India to the USA. No last minute surprises or changes in fare. I would recommend her services to others seeking to travel to India. Sincerely, ============================================================================ Travel Agency: Quick Travel --------------------------- Promised a confirmed ticket. A day before the journey, claims he cannot confirm my ticket and cannot do anything about it at all. Gets abusive and says he will return my $100 deposit. This after more than 1-1/2 months notice for the ticket. This has happened to many of my friends, from what I hear. Although this happened 3 years ago and I always wanted to complain to BBB, I never quite got around to it. I came across this site and decided to pen my experience with this agency. The owner is RUDE and obnoxious. Definitely an agency to avoid. ============================================================================ Travel Agency: world wide travel (II) ------------------------------------- reliable,helpful. ============================================================================ Travel Agency: K & S Travels ---------------------------- I requested quotes from TAs in this Survey via email and only two agents responded. One of them was Ms.Kanthi Mani of K&S Travel, Inc She gave me very competetive quotes and even reduced the fare when I mentioned another quote. Originally my plan was to travel to Hyderabad and accompany my parents who are coming over as immigrants. Later, I also volunteered to be travel companion to an American family in Wyoming travelling to the same place and return with them. It so happened that my trip got cancelled after we had sent our payment. I got my refund VERY promptly and the American family have reached Hyderabad safely. My parents tickets also have been confirmed and sent to Hyderabad. Later, my wife made plans to go Hyderabad; the prices went up a little due to the start of peak season. However, after i sent my payment for my wife's ticket two days ago, Ms. Kanthi called me today to inform that the price had come down today and so she was going to send me a refund check for the price difference along with the tickets. I am planning to go to Chicago and receive the party from Hyderabad as they arrive by Air India direct flight from Hyderabad. Even the local ticket to Chicago I purchased from the same travel agent and I think I got a good fare. I had to change my itinery 3 times and yet she was very patient and faxed me all the itineries promptly. Bottom Line: This TA is very good, realiable and also passes on any drop in prices before you travel. Which no other travel agent would do. She corresponds promptly and even calls you. I am pleased with the business and highly recommend this TA for your 'peace of mind' when booking tickets to India. She has saved me a lot of time and money in shopping around for tickets. This is the first time I done business with a totally new TA and extremely satisfied. Wanted to share my experience with all. If you like to email your inquiries and get a personal reference, please send email to me at: Dasaris@kin.net Thanks. ============================================================================ Travel Agency: Himalayan Treasures & Travels -------------------------------------------- Little expensive but very good. Very informative and helpful. ============================================================================ Travel Agency: Globe Travels ---------------------------- I am a student from India and am visiting the United states for three months on a round ticket by AIR INDIA. My agents called the Albion travel Agents at Bangalore fixed a OK stamp on my sticket even when the ticket was not confirmed. I had a extremely hard time trying to board the Bombay -New york flight and had to spend additional day at Bombay and only after pleading to the AIR INDIA officials at the Nariman point office could I some how come here. It was very crutial for me to board that days flight as my I-20 form had given me the next day as the last day of entering the US and reporting to the University ( Tufts Univ). More importantly I was carrying perishable scientific material which would have been spoilt if I culd not make the journey. It was not only the money that i standed to lose on the ticket but twice or thrice the money that my research institute Tata Institute of Fundamental Research (TIFR) standed to lose because for the serious cheating of the ALBION TRAVELS, BANGALORE. I would first request all the people who visit this site to take a note of this and black list this agent. AIR INDIA officials would also do the needful. This is not the only instance when they have cheated us but in another instance they did the same thing and blamed it on the BRITISH AIRWAYs that they did not confirm the ticket. On that occasion a very renowned scientist called TIM HUNT from the IMERIAL CANCER RESEARCH INSTITUE (ICRF) London was the victim. He had to buy another Business class ticket and only then he could board. When I go back I will sue this agent but please do your bit if you can in throwing such cheats out. I now wish to thank Mr Herman from the Globe Travels. He fixed this junked ticket of mine and got me a confirmed seat on the return journey. I am really be greatful to him because it is only after 10-12 days of my arrival that I have actually started working in the lab in full swing. Most days I had to be calling several agents and offices to na ============================================================================ Travel Agency: World Wide Travels --------------------------------- The Worst experience in my life time. Irresponsible and Arrogant agency. We purchased from them tickets for our vacation. We paid for the tickets a week before using credit card. The card was charged immediately. They promised to send the tickets the same day. The tickets were not delivered until the day before the travel which was a Sunday. We went to the office to inquire about the tickets and they simply said it was send out last Thursday and if you did not get it you cannot travel. We wasted 5 hours in the agency vainly. The owner did not even try to help us. She said this is her day off and she is not working. Basically she will not reissue the tickets nor will she make an attempt to help. She said she has no responsibility and that she will not even refund the money if we cannot travel the next day. The Customer service we received was terrible. The agency's attitude was so unbeleivable. We basically got no help and no money. ANYONE THINKING OF ANY BUSINESS WITH THIS AGENCY - PLEASE THINK AGAIN. THEY SHOULD NOT BE TRUSTED WITH ANYTHING. ONCE THEY GET THE MONEY THEY HAVE A DIFFERENT FACE ALTOGETHER. ============================================================================ Travel Agency: Traveller's Choice (III) --------------------------------------- Hi, I got my tickets to India from Mr.Massey Casper of Traveller's Choice. He was extremely helpful and is a very pleasant person to deal with. Send me the tickets very promptly. I would recommend him to anybody as a hassle free travel manager. ============================================================================ Travel Agency: Can-Am Travel ---------------------------- Hi, I'm writing to put in a plug for Can-Am travel agency in New Jersey. You already have them listed, but the phone number has since changed. Can-Am Travels Inc. Contact: Nandi Ph:(732) 271-8200 Can Am Travels  - Very good, pleasant, very helpful. Gave me the best rates, made calls to multiple airlines, and to me to update. Worked with me through a series of tough conditions - very short notice, difficult timing. Returned calls very promptly, and fedexed the tickets right away, before I had made the payment. Strongly recommend that other people try this agent. I had a very positive experience. ============================================================================ Travel Agency: Traveller's Choice (III) --------------------------------------- Hello, This is to keep you updated of my experience with 'Traveller's choice'and in particular with Mr.Massey Casper. In short, I had a very satisfactory experience with the services he offered. And I would strongly recommend this travel agent and in particular Mr.Massey Casper. Comments on the services Mr.Massey Casper offered: ================================================== *  Very courteous,helpful, prompt and responsive both over the phone as well as via email. *  Service proved reliable, professional and trustworthy *  Was patient, attentive to my concerns and inputs. *  Reasonable price.  Note: My apprehensions were quite a bit as it happened to be my first trip to India after 4 years !!! ============================================================================ Travel Agency: Travel King International ---------------------------------------- Bought my tickets on Air India. Had booked the tickets earlier. Raised the prices by a hundred dollars at the last minute. Also, charged 65 dollars as airport tax, but did not mark it on the ticket correctly. So had to pay the airport tax all over again. Is extremely rude. Advice - Don't buy tickets from this agency. ============================================================================ Travel Agency: Amigo Travel --------------------------- Subject: Amigo Travel Hello Mr.Lahiri, I like to report some changes for Amigo Travel listed in your database. The changes are as follows: New address: 4534 Westhampton Circle, Tucker, Ga. 30084 New Telephone No: (770)414-4498 New Fax No: (770)934-7316 e-mail address riyengar@mindspring.com New contact name: PRABHA IYENGAR Thank you very much. ============================================================================ Travel Agency: Sunnyvale travels -------------------------------- Very good service. Prompt and informative.Gave a good deal of rates to India. Usually dont call back. ============================================================================ Travel Agency: Traveller's Choice (III) --------------------------------------- Report on recent experience on purchasing ticket: Agency:  Traveler's Choice, Burlington, MA Agent:  Massey Casper Experience:  Excellent Remarks:  Massey Casper was extremely helpful and very efficient at booking a ticket at short notice and getting a good price.  I would rate this as one of my smoothest ticket-buying experiences in the last 10 years.  I highly recommend this agency, and Massey Casper in particular. ============================================================================ Travel Agency: Amglow Travels ----------------------------- experience with travel agent AMGLO TRAVELS.  Telephone #: (510) 223 2720 Sales person Smitha Iyer does not care for client who has purchased from her earlier believing that the client is to stay for sure.  Very poor service and not helpful with options.  Does not return calls.  Has no time to explain details and keeps going to the other line.  Insensitive to client needs.  Does not remember the last conversation with client and requirements.  Messed up wheel-chair requirement for a relative in one case. ============================================================================ Travel Agency: Bargain Travels ------------------------------ I received a mail with an attachment which had compilation of experiences with various travel agents. It was amazing. You seem to have done a lot of work. Congratulations. I would like to add my experience to your listing. Agent  : Bargain Travels          Hicksville, NY Person : Ms. Sophia I had booked a ticket for my wife thru this agent on Oct 10, 1997. Lady was nice to talk to. She dispatched the ticket to bombay within 2 weeks after I gave her the check. She asked me for more money than promised earlier. (20-40$) I refused to give that money, but she did not argue much. The service was satisfactory. That's all for now. Keep up the good work. ============================================================================ Travel Agency: United Tours And Travel -------------------------------------- Issued tickets with wrong date and flight. Does not fax itenary. Was extremely arrogant on questioning his error in issuing tickets with the wrong date. Forcing me to pay more money to get the correct dates. ============================================================================ Travel Agency: Kapil Shah ------------------------- This year I booked the Ticket with Kapil Shah,  On Aril 18th with Lufthansa.  It was very good service. He took so much time to confirm the Ticket but.  After Booking the ticket .  He called and Confirmed the seat numbers also.  It was very impressive. Thanks for having my feed back. ============================================================================ Travel Agency: Discover Travel ------------------------------ Hi my wife travelled during last december from HYD -  DAL Agent          : Discover Travel Address   : 245 N. Central Expressway. Suite 204            Richardson, TX 75080 Experience     : very very bad. Contact:  : Ram Yalamanchili Comments  : Quoted low prices initially I think to make sure that we dont go to any one else, didn't book seats and changed flights many times,            very impolite, not reponsible, raised prices at payment time. ============================================================================ Travel Agency: Sindhu Travels ----------------------------- I purchased one adult and two childrens ticket from Washington to Bombay and Bombay to Mangalore.to travel on June 6th.The lady who helped us was very nice. She quoted us by:Delta and Jet. Adult:$1405.00 child:$1020.00 child:$1020.00 ____________________ Total $3445.00 _____________________ I think it is the owner who is trying to pull a lat minute scam .I mailed a check for $3445 on April 28th he cashes the check some time last week he calls back on May 12th and says we are $100 short,I asked him what do you mean.I cannot mail you the ticket we made a mistake and says he has the ticket ready. If you want I can send your check back. Since we dont have a lot of time left, I have decided to mail the check for $100. Hopefully we will get our ticket now. But I would never ever deal with Sindhu travels again. And want others to be more cautious. ============================================================================ Travel Agency: Amigo Travels ---------------------------- Just recently on May 6, 1998 I had such a good experience with Amigo Travels that I had to take the time to send this report.  Mrs. Prabha Iyengar was most helpful in finding a very low fare for our trip to India , which required stops in several Indian cities.  She was very knowledgeable and helped us find the most convenient route, also piecing it together in a way that saved us a lot of money.  I found her service to be efficient, and I will give her my business in the future. ============================================================================ END OF EMAILS ----------------------------------------------------------------------------- This is posted around the 18th of every month. Please remember that the users of this survey are the ones who can most usefully contribute to it. So do reply and let me know of your experiences. Cheers, -Santanu