"Agents are here to stay, not least because of their diversity, their wide range of applicability and the broad spectrum of companies investing in them. As we move further and further into the information age, any information-based organisation which does not invest in agent technology may be committing commercial hara-kiri." - Hyacinth S. Nwana in [Software Agents: An Overview.]
"The biggest problem people have is finding a good way to get a computer to do what they want it to do in a reliable, non-virus way. I don't want little things popping up in my face saying 'you could do this same thing in three keystrokes.' Get outta my face..." - Bob Balaban in [Inventing the Future]
What we need are agents that manage the changing events, anticipate problems, keep us informed and, most of all, keep us out of trouble.