GVU Technical Report Number:
GIT-GVU-91-20
Title:
An Integrated Taxonomy of Online Help Based on User Interface View
Authors:
Piyawadee "Noi" Sukaviriya
Abstract:
We developed a comprehensive help taxonomy by combining both user interface
and help system attributes, ranging from help access interface,
presentation, and supporting knowledge structure, to implementation. The
taxonomy systematically identifies independent axes along which help can
be categorized which in turn encloses a space of help categories in which
to place currently existing help research, and identifies distinct help
software architectural features which contrast pros and cons in different
approaches to implement help systems. The taxonomy projects a vision of
what help can be like if it is on a par with advances in user interface
technology, and desirable design features of help system architectures
which are in the progressive direction along with the user interface
software tools.
Keywords:
Help, help taxonomy, help architecture, user interface environment
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