GVU's Fifth WWW User Survey General Graphs

Online Services Subscribed To

Notes:

Overall, 51.6% of users do not subscribe to an online service. This is up slightly from the fourth survey in which 47.7% did not subscribe. The largest categories for users who do subscribe are: "Other" (24.7%), America Online (16.6%), and Compuserve (11.0%).

An even higher percentage of European users do not subscribe to any online service (59.2%) or to services not listed in the question (26.9%). Of those listed, the largest categories for European users were Compuserve (14.4%) (which is actually higher than the US number for Compuserve: 11.1%) and Microsoft Network (3.9%).

For the services listed, the largest categories for US users were: America Online (22.0%), Compuserve (11.1%), NetCom (6.5%), and Microsoft Network (4.1%).

Notes:

Female respondents were slightly more likely than males to subscribe to some online service.

Notes:

Respondents over age 50 were more likely to subscribe to an online service than other age groups. For each service listed, respondents aged 19-25 had the lowest percentage and respondents over age 50 had the highest.

Table of Data for All Categories

online.ambert All Male Female USA Europe 19-25 26-50 50+

ambert 46
0.39%
18
0.22%
28
0.76%
33
0.38%
4
0.31%
9
0.33%
18
0.26%
2
0.21%

aol 1954
16.65%
1359
16.89%
595
16.12%
1891
21.97%
29
2.28%
249
9.10%
1344
19.34%
213
21.87%

att 159
1.35%
113
1.40%
46
1.25%
149
1.73%
2
0.16%
20
0.73%
91
1.31%
27
2.77%

compuserve 1289
10.98%
967
12.02%
322
8.72%
956
11.10%
183
14.41%
160
5.85%
889
12.79%
150
15.40%

euro 29
0.25%
17
0.21%
12
0.33%
8
0.09%
15
1.18%
6
0.22%
14
0.20%
2
0.21%

msn 481
4.10%
299
3.72%
182
4.93%
350
4.07%
49
3.86%
97
3.55%
290
4.17%
33
3.39%

netcom 610
5.20%
353
4.39%
257
6.96%
555
6.45%
10
0.79%
99
3.62%
379
5.45%
58
5.95%

none 6058
51.62%
4280
53.20%
1778
48.17%
4147
48.17%
752
59.21%
1710
62.50%
3393
48.81%
417
42.81%

other 2901
24.72%
1876
23.32%
1025
27.77%
2065
23.99%
341
26.85%
604
22.08%
1741
25.05%
258
26.49%

prodigy 260
2.22%
173
2.15%
87
2.36%
249
2.89%
1
0.08%
33
1.21%
154
2.22%
36
3.70%

tonline 40
0.34%
31
0.39%
9
0.24%
8
0.09%
27
2.13%
6
0.22%
27
0.39%
1
0.10%

For more information or to submit comments:
send e-mail to www-survey@cc.gatech.edu.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280

online.ambert	All	Male	Female	USA	Europe	19-25	26-50	50+
ambert	46 0.39%	18 0.22%	28 0.76%	33 0.38%	4 0.31%	9 0.33%	18 0.26%	2 0.21%
aol	1954 16.65%	1359 16.89%	595 16.12%	1891 21.97%	29 2.28%	249 9.10%	1344 19.34%	213 21.87%
att	159 1.35%	113 1.40%	46 1.25%	149 1.73%	2 0.16%	20 0.73%	91 1.31%	27 2.77%
compuserve	1289 10.98%	967 12.02%	322 8.72%	956 11.10%	183 14.41%	160 5.85%	889 12.79%	150 15.40%
euro	29 0.25%	17 0.21%	12 0.33%	8 0.09%	15 1.18%	6 0.22%	14 0.20%	2 0.21%
msn	481 4.10%	299 3.72%	182 4.93%	350 4.07%	49 3.86%	97 3.55%	290 4.17%	33 3.39%
netcom	610 5.20%	353 4.39%	257 6.96%	555 6.45%	10 0.79%	99 3.62%	379 5.45%	58 5.95%
none	6058 51.62%	4280 53.20%	1778 48.17%	4147 48.17%	752 59.21%	1710 62.50%	3393 48.81%	417 42.81%
other	2901 24.72%	1876 23.32%	1025 27.77%	2065 23.99%	341 26.85%	604 22.08%	1741 25.05%	258 26.49%
prodigy	260 2.22%	173 2.15%	87 2.36%	249 2.89%	1 0.08%	33 1.21%	154 2.22%	36 3.70%
tonline	40 0.34%	31 0.39%	9 0.24%	8 0.09%	27 2.13%	6 0.22%	27 0.39%	1 0.10%