Problems Using the Web
- For this question, users were asked which of the following problems they encountered when using the Web: not being able to find a page I know is out there ("find"), not being able to determine where I am ("lost in htext"), not being able to organize well the pages & information I gather ("organize"), not being able to find a page I once visited ("return"), my Web browser is poorly designed/does not work well ("software"), it takes too long to view/download pages ("speed"), not being able to visualize where I have been and where I can go ("visualize").
- For this question, users were allowed to mark more than one answer.
- The most common problem was speed (69.11%) followed by being able to find pages (36.48%) and organize retrieved information (25.82%).
- The least significant problems were the quality of Web browsers (3.2%) and
getting lost in hypertext (6.54%).
- There were no significant differences between Weekend and Weekday users.
By Access Time
- More females than males reported problems finding existing pages (6.88% more) and getting lost in hyperspace (5.65%).
Table of Data for All Categories
For more information or to submit comments:
send e-mail to firstname.lastname@example.org.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280