GVU's Sixth WWW User Survey General Graphs

Online Services Subscribed To

Notes:

With the sharp increase in users paying for access to the Internet themselves accompanies a dramatic increase in the number of users who subscribe to a non-major Internet Provider Service (53.46% Sixth, 24.7% Fifth). While in the Fifth Survey 51.6% of the users reported not subscribing to an online service, only 30.95% of the Sixth Survey users make the same claim, and only six months later! America Online accounted for 17.16%, Compuserve 7.77% and Netcom 5.49%. This represents a slight increase for AOL and a notable decrease for Compuserve (16.6% and 11.0% in the Fifth Survey respectively).

Europeans are more likely to not be subscribed to any online service (45.98% Europe vs 28.1% US). Compuserve has more European users (11.36%) than the US (7.87%) as well. Female respondents are slightly more likely than males to subscribe to some online service. As with the Fifth Survey, Respondents over age 50 were more likely to subscribe to an online service than other age groups. For all but one service listed, respondents aged 19-25 had the lowest percentage and respondents over age 50 had the highest.

Table of Data for All Categories

Online Services Subscribed To	All	Male	Female	USA	Europe	19-25	26-50	50+
AOL	2503.00 17.16%	1738.00 17.37%	765.00 16.71%	2421.00 20.06%	25.00 2.76%	288.00 10.77%	1663.00 19.16%	337.00 19.57%
ATT	367.00 2.52%	269.00 2.69%	98.00 2.14%	353.00 2.93%	3.00 0.33%	36.00 1.35%	226.00 2.60%	75.00 4.36%
Ambert	68.00 0.47%	44.00 0.44%	24.00 0.52%	58.00 0.48%	5.00 0.55%	11.00 0.41%	39.00 0.45%	9.00 0.52%
Compuserve	1134.00 7.77%	879.00 8.78%	255.00 5.57%	949.00 7.87%	103.00 11.36%	81.00 3.03%	818.00 9.42%	149.00 8.65%
EuropeOnline	23.00 0.16%	16.00 0.16%	7.00 0.15%	5.00 0.04%	10.00 1.10%	6.00 0.22%	9.00 0.10%	5.00 0.29%
Netcom	801.00 5.49%	458.00 4.58%	343.00 7.49%	730.00 6.05%	18.00 1.98%	141.00 5.27%	437.00 5.03%	118.00 6.85%
None	4515.00 30.95%	3216.00 32.13%	1299.00 28.37%	3390.00 28.10%	417.00 45.98%	1132.00 42.33%	2504.00 28.84%	407.00 23.64%
Other	7797.00 53.46%	5285.00 52.81%	2512.00 54.87%	6608.00 54.77%	402.00 44.32%	1240.00 46.37%	4747.00 54.68%	996.00 57.84%
Prodigy	307.00 2.10%	194.00 1.94%	113.00 2.47%	295.00 2.44%	4.00 0.44%	31.00 1.16%	174.00 2.00%	65.00 3.77%
T online	28.00 0.19%	19.00 0.19%	9.00 0.20%	10.00 0.08%	14.00 1.54%	3.00 0.11%	20.00 0.23%	4.00 0.23%

For more information or to submit comments:
send e-mail to www-survey@cc.gatech.edu.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280