GVU's Sixth WWW User Survey Usage Graphs

Problems Using Favorites Bookmarks

Notes:

Everyone complains about how difficult it is to manage all the information found on the Web, but exactly what are their complaints about? This is a new question to the surveys, originally developed by David Abrams of the University of Toronto as part of his research into personal information management. Users were able to select more than one answer to this question. A fair number of users claim not to experience any difficulties using favorites/bookmarks (45.64%), though if the number is reversed and non-users excluded, half of the users do have problems using favorites/bookmarks! The biggest problem is in making changes (25.97%). About one in four users complain that they are not able to quickly store items away (23.52%) and organize the contents (22.67%). Another 15.81% expressed that the inability to see all the content of their favorites/bookmarks was a problem. The 50+ yr olds (52.86%) were more likely to not think there was a problem with using the facilities than the 19-25 yr olds (40.45%).

Table of Data for All Categories

Problems Using Favorites Bookmarks	All	Male	Female	USA	Europe	19-25	26-50	50+
Changed Content	2683.00 25.97%	1885.00 28.10%	664.00 21.77%	2087.00 25.81%	168.00 28.33%	458.00 26.28%	1629.00 27.22%	262.00 22.74%
Complicated	380.00 3.68%	281.00 4.19%	81.00 2.66%	301.00 3.72%	25.00 4.22%	63.00 3.61%	228.00 3.81%	38.00 3.30%
Dont Use	546.00 5.29%	244.00 3.64%	258.00 8.46%	400.00 4.95%	42.00 7.08%	182.00 10.44%	161.00 2.69%	52.00 4.51%
No Problem	4715.00 45.64%	3093.00 46.12%	1369.00 44.89%	3733.00 46.17%	244.00 41.15%	707.00 40.56%	2761.00 46.13%	609.00 52.86%
Organize	2342.00 22.67%	1499.00 22.35%	703.00 23.05%	1832.00 22.66%	118.00 19.90%	386.00 22.15%	1363.00 22.77%	266.00 23.09%
Other	807.00 7.81%	507.00 7.56%	247.00 8.10%	642.00 7.94%	43.00 7.25%	136.00 7.80%	461.00 7.70%	79.00 6.86%
Quick Storage	2430.00 23.52%	1709.00 25.48%	611.00 20.03%	1876.00 23.20%	174.00 29.34%	389.00 22.32%	1543.00 25.78%	241.00 20.92%
See All	1633.00 15.81%	1040.00 15.51%	498.00 16.33%	1295.00 16.02%	64.00 10.79%	215.00 12.34%	967.00 16.16%	233.00 20.23%

For more information or to submit comments:
send e-mail to www-survey@cc.gatech.edu.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280