| Most important problem | All | Male | Female | USA | Europe | 10-18 | 19-25 | 26-50 | 50+ | Novice | Intermediate | Expert |
| Can't read language | 644.00 58.76% |
457.00 59.66% |
166.00 57.24% |
262.00 53.69% |
192.00 68.09% |
37.00 64.91% |
172.00 61.21% |
362.00 60.23% |
39.00 43.82% |
108.00 47.16% |
265.00 63.10% |
250.00 61.43% |
| Can't translate | 180.00 16.42% |
126.00 16.45% |
48.00 16.55% |
87.00 17.83% |
34.00 12.06% |
5.00 8.77% |
46.00 16.37% |
96.00 15.97% |
23.00 25.84% |
49.00 21.40% |
64.00 15.24% |
61.00 14.99% |
| Can't write language | 83.00 7.57% |
60.00 7.83% |
22.00 7.59% |
46.00 9.43% |
14.00 4.96% |
3.00 5.26% |
17.00 6.05% |
44.00 7.32% |
12.00 13.48% |
25.00 10.92% |
24.00 5.71% |
33.00 8.11% |
| Download time | 17.00 1.55% |
7.00 0.91% |
6.00 2.07% |
5.00 1.02% |
4.00 1.42% |
2.00 3.51% |
7.00 2.49% |
4.00 0.67% |
0.00 0.00% |
3.00 1.31% |
4.00 0.95% |
6.00 1.47% |
| Offensive images | 4.00 0.36% |
3.00 0.39% |
1.00 0.34% |
2.00 0.41% |
2.00 0.71% |
0.00 0.00% |
0.00 0.00% |
2.00 0.33% |
0.00 0.00% |
1.00 0.44% |
1.00 0.24% |
2.00 0.49% |
| Poorly designed forms | 3.00 0.27% |
1.00 0.13% |
2.00 0.69% |
1.00 0.20% |
1.00 0.35% |
1.00 1.75% |
1.00 0.36% |
1.00 0.17% |
0.00 0.00% |
1.00 0.44% |
1.00 0.24% |
1.00 0.25% |
| Unclear multimedia | 5.00 0.46% |
4.00 0.52% |
1.00 0.34% |
4.00 0.82% |
0.00 0.00% |
1.00 1.75% |
1.00 0.36% |
3.00 0.50% |
0.00 0.00% |
1.00 0.44% |
2.00 0.48% |
2.00 0.49% |
| Unfamiliar images | 12.00 1.09% |
8.00 1.04% |
3.00 1.03% |
5.00 1.02% |
4.00 1.42% |
0.00 0.00% |
5.00 1.78% |
5.00 0.83% |
1.00 1.12% |
0.00 0.00% |
3.00 0.71% |
8.00 1.97% |
| Unfamiliar navigation | 45.00 4.11% |
34.00 4.44% |
9.00 3.10% |
17.00 3.48% |
10.00 3.55% |
2.00 3.51% |
10.00 3.56% |
26.00 4.33% |
4.00 4.49% |
8.00 3.49% |
21.00 5.00% |
14.00 3.44% |
| Unfamiliar organization | 9.00 0.82% |
7.00 0.91% |
0.00 0.00% |
4.00 0.82% |
2.00 0.71% |
0.00 0.00% |
3.00 1.07% |
4.00 0.67% |
0.00 0.00% |
1.00 0.44% |
3.00 0.71% |
3.00 0.74% |
| Unfamiliar text orientation | 4.00 0.36% |
3.00 0.39% |
1.00 0.34% |
4.00 0.82% |
0.00 0.00% |
1.00 1.75% |
1.00 0.36% |
2.00 0.33% |
0.00 0.00% |
2.00 0.87% |
1.00 0.24% |
1.00 0.25% |
| Use of color | 5.00 0.46% |
4.00 0.52% |
1.00 0.34% |
3.00 0.61% |
1.00 0.35% |
0.00 0.00% |
3.00 1.07% |
1.00 0.17% |
1.00 1.12% |
1.00 0.44% |
0.00 0.00% |
4.00 0.98% |
| Other | 24.00 2.19% |
14.00 1.83% |
9.00 3.10% |
17.00 3.48% |
2.00 0.71% |
2.00 3.51% |
3.00 1.07% |
12.00 2.00% |
5.00 5.62% |
8.00 3.49% |
8.00 1.90% |
7.00 1.72% |
| None | 61.00 5.57% |
38.00 4.96% |
21.00 7.24% |
31.00 6.35% |
16.00 5.67% |
3.00 5.26% |
12.00 4.27% |
39.00 6.49% |
4.00 4.49% |
21.00 9.17% |
23.00 5.48% |
15.00 3.69% |
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280