Vendor Characteristics

Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree Returns and refunds are easier with WWW vendors
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors offer more useful information about the choices available
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is easier to place orders with WWW vendors
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is easier to cancel orders placed with WWW vendors
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors are more reliable
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors have simpler payment procedures
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors provide better customer service and after-sales support
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is safer to use credit cards when making purchases from WWW vendors
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors deliver orders/services in a more timely manner
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors offer better prices
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is easier to contact WWW vendors

Not Answered Not Important Somewhat Important Very Important Variety of choices
Not Answered Not Important Somewhat Important Very Important Easy handling of returns or refunds
Not Answered Not Important Somewhat Important Very Important Quality of information about purchase choices
Not Answered Not Important Somewhat Important Very Important Ease of placing orders
Not Answered Not Important Somewhat Important Very Important Ease of canceling orders
Not Answered Not Important Somewhat Important Very Important Internet vendor's reliability
Not Answered Not Important Somewhat Important Very Important Easy payment procedures
Not Answered Not Important Somewhat Important Very Important Customer service and after-sales support
Not Answered Not Important Somewhat Important Very Important Security of sensitive information
Not Answered Not Important Somewhat Important Very Important Getting orders/services in a timely manner
Not Answered Not Important Somewhat Important Very Important Lowest price
Not Answered Not Important Somewhat Important Very Important Satisfaction with being on the cutting edge
Not Answered Not Important Somewhat Important Very Important Ease of contacting the vendor