GVU's Technology Demographics Questionnaire
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Which of the following connection speeds do you primarily use to connect to the Internet?
(Round to the closest value if necessary.)
If you access the Internet at home via a commercial provider, choose the speed from you to your Internet provider.
Less than 14.4 Kb/sec
14.4 Kb/sec (modem)
28.8 Kb/sec (modem)
33.6 Kb/sec (modem)
56 Kb/sec
128 Kb/sec (ISDN)
1 Mb/sec (T1)
10 Mb/sec
45 Mb/sec (T3)
Faster than 45 Mb/sec (FDDI)
Do not know
Has the speed of your primary connection to the Internet been upgraded (made faster) in the past year?
Yes, and plan to upgrade again in the next 6 months
Yes, and do not plan to upgrade in the next six months
No, but plan to upgrade in the next 6 months
No, and do not plan to upgrade in the next six months
Don't know
Which of the following items do you personally own?
(Please check all that apply.)
Fax machine
Black and white printer
Color printer
Scanner
Black and White Copier
Color Copier
Palm Pilot
Newton
Other PDA
Web TV
Don't know
Don't own any of the above
Which browser do you expect to be using in 12 months?
America Online (AOL)
Lotus Notes (Lotus)
Hot Java (Sun)
Internet Explorer (Microsoft)
Navigator stand-alone version (Netscape)
Navigator as part of Communicator (Netscape)
Lynx
Other browser
Do you think you are using the most up-to-date version of your browser?
Yes, I am quite certain
Yes, and it is a pre-release/beta version
Yes, but I am not so certain
No, I think I am using an older version
No, I am definitely using an older version
Don't know
How did you obtain your browser?
Free - from my Internet Service Provider (ISP)
Free - bundled with my hardware
Free - bundled with software
Downloaded for free from the internet
Downloaded an evaluation browser from the Internet
Purchased and downloaded browser from the Internet
Purchased from retail store
Purchased from catalog/mail order
Obtained browser via other method
Browser provided by company
Browser provided by school
Browser provided by other
Don't know
Why did you choose this particular browser?
(Please check all that apply.)
Did not choose (came bundled, provided by work/school, etc.)
Reputation of vendor
Prior experience with vendor
Offered for free by vendor
Recommended by friend
Recommended by trade magazine
Already use at work and/or school
Saw advertisements on a Web site
Saw at a trade show
Heard about it via online discussions
The browser has the best features
The browser is the easiest to use
The browser is integrated into other programs/applications
Other reason
How many times in the past year have you switched the vendor of your browser? That is, made an intentional change to use a browser produced by a different company not including trial evaluations, testing, etc.
Never
1 time
2 times
3-5 times
Over 5 times
Don't know
Which email package do you primarily use?
AOL mail
CC:Mail (Lotus)
Eudora (Eudora)
Messenger (Netscape)
MS Mail (Microsoft)
Express (Microsoft)
Exchange (Microsoft)
Outlook (Microsoft)
Emacs/VM (Unix/PC)
mail (Unix)
Pine/Elm (Unix)
Other program
Don't know
Why did you choose this particular email package?
(Please check all that apply.)
Did not choose (came bundled, provided by work/school, etc.)
Reputation of vendor
Prior experience with vendor
Offered for free by vendor
Recommended by friend
Recommended by trade magazine
Already use at work and/or school
Saw advertisements on a Web site
Saw at a trade show
Heard about it via online discussions
The email package has the best features
The email package is the easiest to use
The email package is integrated into other programs/applications
Other reason
How many times in the past year have you switched the vendor of your email package? That is, made an intentional change to use a email program produced by a different company not including trial evaluations, testing, etc.
Never
1 time
2 times
3-5 times
Over 5 times
Don't know
Please select the statement that best reflects the nature of your email practices.
I have one email account that I access from work/school
I have one email account that I access from home
I have one email account that I access from work/school and from home
I have multiple email accounts that I access from work/school
I have multiple email accounts that I access from home
I have email account(s) that I access only from work/school and account(s) that I access only from home
I have multiple email accounts that I access from work/school and from home
Other arrangement
Don't know
Which of the following email experiences have you had?
(Please check all that apply.)
Sent mail
Received mail
Sent HTML mail
Received HTML mail
Sent secure/encrypted email
Received secure/encrypted email
Used a signature file
Used vcards
Sent an attachment
Received an attachment
Read an attachment
Archived old messages
Had to seek help from others to figure out how to use
Deleted a message that I later realized was still needed
Had my mailbox become corrupted/unusable
Received an unsolicited commercial mass email (a.k.a. SPAM)
None of these
Which of the following technologies do you use to communicate with others on a routine basis?
(Please check all that apply.)
Fax
Email
Phone (wired, including cordless)
Phone (cellular)
Pagers
Voice mail
Surface/postal mail
Next day/Overnight mail
Other
Don't know
Which of the following Internet specific technologies have you used in the past year?
(Please check all that apply.)
Chat/Online discussion
Internet phone
Internet fax
"Push" technologies (Pointcast, Castanet, Channels, etc.)
Streaming audio over the Internet (Real Audio, etc.)
Video conferencing over the Internet (Netmeeting, etc.)
Digital signature/id cards (Verisign, RSA. etc.)
3-D environments (VRML, Active 3D, etc.)
Viewed a web page containing Java/JavaScript
Other technologies
Don't know
What type of monitor is in front of you?
Don't know
Monochrome (e.g., black and white)
Color - 8 bit
Color - 16 bit
Color - 24 bit
Color - but am unsure of bit depth
Other
What is the screen diameter/diagonal of the monitor in front of you?
Under 10 inches
10 - 12 inches (most laptops)
13 inches
14 inches
15 inches
16 - 18 inches
19 - 21 inches
Over 21 inches
Other
Don't know
What resolution is the monitor in front of you currently set to?
640x480
800x600
1024x768
1152x900
1280x1024
Other
Don't Know
Which online services do you currently subscribe to?
(Please check all that apply.
America/Bertelsmann Online
AOL
ATT
CompuServe
EuropeOnline
NetCom Internet Services
T-Online
Prodigy
Other
None
Please add any comments here.
This questionnaire was developed by:
GVU's WWW User Survey Team