GVU's Ninth WWW User Survey Graphs

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Frequency of Switching Email Packages

How many times in the past year have you switched the vendor of your email package? That is, made an intentional change to use a email program produced by a different company not including trial evaluations, testing, etc.
Frequency of Switching Email Packages

Frequency of Switching Email Packages

Frequency Percent Valid Percent Cumulative Percent
Valid Never 4896 63.8 63.8 63.8
1 time 1797 23.4 23.4 87.3
2 times 605 7.9 7.9 95.1
3-5 times 203 2.6 2.6 97.8
> 5 Times 50 .7 .7 98.4
Don't know 119 1.6 1.6 100.0
Total 7670 100.0 100.0

Frequency of Switching Email Packages

Frequency of Switching Email Packages
Location Frequency Percent Valid Percent Cumulative Percent
. Valid Never 52 57.8 57.8 57.8
1 time 25 27.8 27.8 85.6
2 times 5 5.6 5.6 91.1
3-5 times 1 1.1 1.1 92.2
> 5 Times 3 3.3 3.3 95.6
Don't know 4 4.4 4.4 100.0
Total 90 100.0 100.0
USA Valid Never 4125 64.4 64.4 64.4
1 time 1494 23.3 23.3 87.8
2 times 498 7.8 7.8 95.5
3-5 times 162 2.5 2.5 98.1
> 5 Times 34 .5 .5 98.6
Don't know 89 1.4 1.4 100.0
Total 6402 100.0 100.0
Europe Valid Never 268 58.4 58.4 58.4
1 time 116 25.3 25.3 83.7
2 times 36 7.8 7.8 91.5
3-5 times 20 4.4 4.4 95.9
> 5 Times 6 1.3 1.3 97.2
Don't know 13 2.8 2.8 100.0
Total 459 100.0 100.0
Other Valid Never 451 62.7 62.7 62.7
1 time 162 22.5 22.5 85.3
2 times 66 9.2 9.2 94.4
3-5 times 20 2.8 2.8 97.2
> 5 Times 7 1.0 1.0 98.2
Don't know 13 1.8 1.8 100.0
Total 719 100.0 100.0

Frequency of Switching Email Packages

Frequency of Switching Email Packages
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid Never 52 57.8 57.8 57.8
1 time 25 27.8 27.8 85.6
2 times 5 5.6 5.6 91.1
3-5 times 1 1.1 1.1 92.2
> 5 Times 3 3.3 3.3 95.6
Don't know 4 4.4 4.4 100.0
Total 90 100.0 100.0
Female Valid Never 1730 66.1 66.1 66.1
1 time 594 22.7 22.7 88.8
2 times 176 6.7 6.7 95.5
3-5 times 49 1.9 1.9 97.4
> 5 Times 9 .3 .3 97.7
Don't know 59 2.3 2.3 100.0
Total 2617 100.0 100.0
Male Valid Never 3114 62.7 62.7 62.7
1 time 1178 23.7 23.7 86.5
2 times 424 8.5 8.5 95.0
3-5 times 153 3.1 3.1 98.1
> 5 Times 38 .8 .8 98.9
Don't know 56 1.1 1.1 100.0
Total 4963 100.0 100.0

Frequency of Switching Email Packages

Frequency of Switching Email Packages
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid Never 54 57.4 57.4 57.4
1 time 25 26.6 26.6 84.0
2 times 6 6.4 6.4 90.4
3-5 times 1 1.1 1.1 91.5
> 5 Times 4 4.3 4.3 95.7
Don't know 4 4.3 4.3 100.0
Total 94 100.0 100.0
11-20 Valid Never 468 57.5 57.5 57.5
1 time 196 24.1 24.1 81.6
2 times 83 10.2 10.2 91.8
3-5 times 34 4.2 4.2 95.9
> 5 Times 7 .9 .9 96.8
Don't know 26 3.2 3.2 100.0
Total 814 100.0 100.0
21-25 Valid Never 660 59.9 59.9 59.9
1 time 262 23.8 23.8 83.7
2 times 93 8.4 8.4 92.2
3-5 times 45 4.1 4.1 96.3
> 5 Times 9 .8 .8 97.1
Don't know 32 2.9 2.9 100.0
Total 1101 100.0 100.0
26-50 Valid Never 2872 64.8 64.8 64.8
1 time 1051 23.7 23.7 88.5
2 times 343 7.7 7.7 96.2
3-5 times 99 2.2 2.2 98.4
> 5 Times 25 .6 .6 99.0
Don't know 45 1.0 1.0 100.0
Total 4435 100.0 100.0
50+ Valid Never 842 68.7 68.7 68.7
1 time 263 21.5 21.5 90.1
2 times 80 6.5 6.5 96.7
3-5 times 24 2.0 2.0 98.6
> 5 Times 5 .4 .4 99.0
Don't know 12 1.0 1.0 100.0
Total 1226 100.0 100.0

Frequency of Switching Email Packages

Frequency of Switching Email Packages
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid Never 52 57.8 57.8 57.8
1 time 25 27.8 27.8 85.6
2 times 5 5.6 5.6 91.1
3-5 times 1 1.1 1.1 92.2
> 5 Times 3 3.3 3.3 95.6
Don't know 4 4.4 4.4 100.0
Total 90 100.0 100.0
<1 Year Valid Never 755 66.1 66.1 66.1
1 time 246 21.5 21.5 87.6
2 times 82 7.2 7.2 94.8
3-5 times 15 1.3 1.3 96.1
> 5 Times 3 .3 .3 96.3
Don't know 42 3.7 3.7 100.0
Total 1143 100.0 100.0
1-3 Years Valid Never 2113 64.3 64.3 64.3
1 time 769 23.4 23.4 87.7
2 times 249 7.6 7.6 95.3
3-5 times 81 2.5 2.5 97.8
> 5 Times 24 .7 .7 98.5
Don't know 49 1.5 1.5 100.0
Total 3285 100.0 100.0
>4 Years Valid Never 1976 62.7 62.7 62.7
1 time 757 24.0 24.0 86.7
2 times 269 8.5 8.5 95.2
3-5 times 106 3.4 3.4 98.6
> 5 Times 20 .6 .6 99.2
Don't know 24 .8 .8 100.0
Total 3152 100.0 100.0

Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280