GVU's Tenth WWW User Survey Graphs

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Frequency of Communicating with Vendors

On average, how often do you communicate with Web-based vendors about products or services you have previously purchased?

Frequency of Communicating with Vendors

Frequency of Communicating with Vendors

Frequency Percent Valid Percent Cumulative Percent
Valid Don't do at all 208 32.2 32.2 32.2
Do less than once each month 336 52.1 52.1 84.3
Do about once each month 65 10.1 10.1 94.4
Do several times each month 23 3.6 3.6 98.0
Do about once each week 5 .8 .8 98.8
Do several times each week 8 1.2 1.2 100.0
Total 645 100.0 100.0

Frequency of Communicating with Vendors

Frequency of Communicating with Vendors
Location Frequency Percent Valid Percent Cumulative Percent
. Valid Don't do at all 2 33.3 33.3 33.3
Do less than once each month 4 66.7 66.7 100.0
Total 6 100.0 100.0
USA Valid Don't do at all 170 31.8 31.8 31.8
Do less than once each month 285 53.3 53.3 85.0
Do about once each month 52 9.7 9.7 94.8
Do several times each month 20 3.7 3.7 98.5
Do about once each week 2 .4 .4 98.9
Do several times each week 6 1.1 1.1 100.0
Total 535 100.0 100.0
Europe Valid Don't do at all 25 44.6 44.6 44.6
Do less than once each month 25 44.6 44.6 89.3
Do about once each month 2 3.6 3.6 92.9
Do several times each month 2 3.6 3.6 96.4
Do about once each week 1 1.8 1.8 98.2
Do several times each week 1 1.8 1.8 100.0
Total 56 100.0 100.0
Other Valid Don't do at all 11 22.9 22.9 22.9
Do less than once each month 22 45.8 45.8 68.8
Do about once each month 11 22.9 22.9 91.7
Do several times each month 1 2.1 2.1 93.8
Do about once each week 2 4.2 4.2 97.9
Do several times each week 1 2.1 2.1 100.0
Total 48 100.0 100.0

Frequency of Communicating with Vendors

Frequency of Communicating with Vendors
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid Don't do at all 2 33.3 33.3 33.3
Do less than once each month 4 66.7 66.7 100.0
Total 6 100.0 100.0
Female Valid Don't do at all 80 40.0 40.0 40.0
Do less than once each month 99 49.5 49.5 89.5
Do about once each month 18 9.0 9.0 98.5
Do several times each month 3 1.5 1.5 100.0
Total 200 100.0 100.0
Male Valid Don't do at all 126 28.7 28.7 28.7
Do less than once each month 233 53.1 53.1 81.8
Do about once each month 47 10.7 10.7 92.5
Do several times each month 20 4.6 4.6 97.0
Do about once each week 5 1.1 1.1 98.2
Do several times each week 8 1.8 1.8 100.0
Total 439 100.0 100.0

Frequency of Communicating with Vendors

Frequency of Communicating with Vendors
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid Don't do at all 3 21.4 21.4 21.4
Do less than once each month 9 64.3 64.3 85.7
Do about once each month 1 7.1 7.1 92.9
Do several times each month 1 7.1 7.1 100.0
Total 14 100.0 100.0
11-20 Valid Don't do at all 11 40.7 40.7 40.7
Do less than once each month 10 37.0 37.0 77.8
Do about once each month 4 14.8 14.8 92.6
Do several times each month 2 7.4 7.4 100.0
Total 27 100.0 100.0
21-25 Valid Don't do at all 27 35.5 35.5 35.5
Do less than once each month 35 46.1 46.1 81.6
Do about once each month 7 9.2 9.2 90.8
Do several times each month 3 3.9 3.9 94.7
Do about once each week 1 1.3 1.3 96.1
Do several times each week 3 3.9 3.9 100.0
Total 76 100.0 100.0
26-50 Valid Don't do at all 131 31.3 31.3 31.3
Do less than once each month 223 53.2 53.2 84.5
Do about once each month 43 10.3 10.3 94.7
Do several times each month 15 3.6 3.6 98.3
Do about once each week 2 .5 .5 98.8
Do several times each week 5 1.2 1.2 100.0
Total 419 100.0 100.0
50+ Valid Don't do at all 36 33.0 33.0 33.0
Do less than once each month 59 54.1 54.1 87.2
Do about once each month 10 9.2 9.2 96.3
Do several times each month 2 1.8 1.8 98.2
Do about once each week 2 1.8 1.8 100.0
Total 109 100.0 100.0

Frequency of Communicating with Vendors

Frequency of Communicating with Vendors
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid Don't do at all 2 33.3 33.3 33.3
Do less than once each month 4 66.7 66.7 100.0
Total 6 100.0 100.0
<1 Year Valid Don't do at all 22 47.8 47.8 47.8
Do less than once each month 15 32.6 32.6 80.4
Do about once each month 4 8.7 8.7 89.1
Do several times each month 3 6.5 6.5 95.7
Do several times each week 2 4.3 4.3 100.0
Total 46 100.0 100.0
1-3 Years Valid Don't do at all 77 39.7 39.7 39.7
Do less than once each month 89 45.9 45.9 85.6
Do about once each month 19 9.8 9.8 95.4
Do several times each month 6 3.1 3.1 98.5
Do about once each week 2 1.0 1.0 99.5
Do several times each week 1 .5 .5 100.0
Total 194 100.0 100.0
>4 Years Valid Don't do at all 107 26.8 26.8 26.8
Do less than once each month 228 57.1 57.1 84.0
Do about once each month 42 10.5 10.5 94.5
Do several times each month 14 3.5 3.5 98.0
Do about once each week 3 .8 .8 98.7
Do several times each week 5 1.3 1.3 100.0
Total 399 100.0 100.0

Frequency of Communicating with Vendors

Frequency of Communicating with Vendors
Skill Level Frequency Percent Valid Percent Cumulative Percent
. Valid Don't do at all 2 33.3 33.3 33.3
Do less than once each month 4 66.7 66.7 100.0
Total 6 100.0 100.0
Novice Valid Don't do at all 23 48.9 48.9 48.9
Do less than once each month 20 42.6 42.6 91.5
Do about once each month 4 8.5 8.5 100.0
Total 47 100.0 100.0
Intermediate Valid Don't do at all 67 43.8 43.8 43.8
Do less than once each month 58 37.9 37.9 81.7
Do about once each month 12 7.8 7.8 89.5
Do several times each month 9 5.9 5.9 95.4
Do about once each week 3 2.0 2.0 97.4
Do several times each week 4 2.6 2.6 100.0
Total 153 100.0 100.0
Experienced Valid Don't do at all 91 31.8 31.8 31.8
Do less than once each month 155 54.2 54.2 86.0
Do about once each month 32 11.2 11.2 97.2
Do several times each month 6 2.1 2.1 99.3
Do about once each week 1 .3 .3 99.7
Do several times each week 1 .3 .3 100.0
Total 286 100.0 100.0
Expert Valid Don't do at all 25 16.3 16.3 16.3
Do less than once each month 99 64.7 64.7 81.0
Do about once each month 17 11.1 11.1 92.2
Do several times each month 8 5.2 5.2 97.4
Do about once each week 1 .7 .7 98.0
Do several times each week 3 2.0 2.0 100.0
Total 153 100.0 100.0

Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280