GVU's Tenth WWW User Survey Graphs

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Email Experiences


Which of the following email experiences have you had?
(Please check all that apply.)

Email Experiences





Group G104  "Email Experiences"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88         2703      9.8     99.7
Received                                 Q89         2703      9.8     99.7
Sent HTML                                Q90         1626      5.9     60.0
Received HTML                            Q91         2137      7.8     78.9
Sent secure                              Q92         1029      3.7     38.0
Recieved secure                          Q93         1028      3.7     37.9
Signature                                Q94         1587      5.8     58.6
Vcards                                   Q95          305      1.1     11.3
Sent attach                              Q96         2536      9.2     93.6
Received attach                          Q97         2609      9.5     96.3
Read attach                              Q98         2557      9.3     94.4
Archive                                  Q99         2126      7.7     78.5
Seek help                                Q100         405      1.5     14.9
Deleted                                  Q101        1349      4.9     49.8
Corrupted                                Q102         592      2.2     21.8
Spam                                     Q103        2221      8.1     82.0
                                                  -------    -----    -----
                                 Total responses    27513    100.0   1015.2

0 missing cases;  2,710 valid cases

Email Experiences




X1:         .

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88           33      9.9     97.1
Received                                 Q89           34     10.2    100.0
Sent HTML                                Q90           27      8.1     79.4
Received HTML                            Q91           26      7.8     76.5
Sent secure                              Q92           13      3.9     38.2
Recieved secure                          Q93           11      3.3     32.4
Signature                                Q94           19      5.7     55.9
Vcards                                   Q95            4      1.2     11.8
Sent attach                              Q96           31      9.3     91.2
Received attach                          Q97           31      9.3     91.2
Read attach                              Q98           29      8.7     85.3
Archive                                  Q99           22      6.6     64.7
Seek help                                Q100           5      1.5     14.7
Deleted                                  Q101          15      4.5     44.1
Corrupted                                Q102           9      2.7     26.5
Spam                                     Q103          24      7.2     70.6
                                                  -------    -----    -----
                                 Total responses      333    100.0    979.4

0 missing cases;  34 valid cases



X1:         1   USA

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88         2201      9.9     99.7
Received                                 Q89         2201      9.9     99.7
Sent HTML                                Q90         1315      5.9     59.6
Received HTML                            Q91         1714      7.7     77.7
Sent secure                              Q92          822      3.7     37.2
Recieved secure                          Q93          813      3.7     36.8
Signature                                Q94         1227      5.5     55.6
Vcards                                   Q95          228      1.0     10.3
Sent attach                              Q96         2050      9.3     92.9
Received attach                          Q97         2115      9.5     95.8
Read attach                              Q98         2071      9.3     93.8
Archive                                  Q99         1685      7.6     76.3
Seek help                                Q100         350      1.6     15.9
Deleted                                  Q101        1106      5.0     50.1
Corrupted                                Q102         462      2.1     20.9
Spam                                     Q103        1802      8.1     81.6
                                                  -------    -----    -----
                                 Total responses    22162    100.0   1004.2

0 missing cases;  2,207 valid cases



X1:         2   Europe

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          225      9.4    100.0
Received                                 Q89          224      9.3     99.6
Sent HTML                                Q90          128      5.3     56.9
Received HTML                            Q91          184      7.7     81.8
Sent secure                              Q92           92      3.8     40.9
Recieved secure                          Q93          100      4.2     44.4
Signature                                Q94          160      6.7     71.1
Vcards                                   Q95           43      1.8     19.1
Sent attach                              Q96          219      9.1     97.3
Received attach                          Q97          222      9.2     98.7
Read attach                              Q98          221      9.2     98.2
Archive                                  Q99          212      8.8     94.2
Seek help                                Q100          28      1.2     12.4
Deleted                                  Q101         103      4.3     45.8
Corrupted                                Q102          54      2.2     24.0
Spam                                     Q103         187      7.8     83.1
                                                  -------    -----    -----
                                 Total responses     2402    100.0   1067.6

0 missing cases;  225 valid cases



X1:         3   Other

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          244      9.3    100.0
Received                                 Q89          244      9.3    100.0
Sent HTML                                Q90          156      6.0     63.9
Received HTML                            Q91          213      8.1     87.3
Sent secure                              Q92          102      3.9     41.8
Recieved secure                          Q93          104      4.0     42.6
Signature                                Q94          181      6.9     74.2
Vcards                                   Q95           30      1.1     12.3
Sent attach                              Q96          236      9.0     96.7
Received attach                          Q97          241      9.2     98.8
Read attach                              Q98          236      9.0     96.7
Archive                                  Q99          207      7.9     84.8
Seek help                                Q100          22       .8      9.0
Deleted                                  Q101         125      4.8     51.2
Corrupted                                Q102          67      2.6     27.5
Spam                                     Q103         208      8.0     85.2
                                                  -------    -----    -----
                                 Total responses     2616    100.0   1072.1

0 missing cases;  244 valid cases

Email Experiences




X4:       .

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88           33      9.9     97.1
Received                                 Q89           34     10.2    100.0
Sent HTML                                Q90           27      8.1     79.4
Received HTML                            Q91           26      7.8     76.5
Sent secure                              Q92           13      3.9     38.2
Recieved secure                          Q93           11      3.3     32.4
Signature                                Q94           19      5.7     55.9
Vcards                                   Q95            4      1.2     11.8
Sent attach                              Q96           31      9.3     91.2
Received attach                          Q97           31      9.3     91.2
Read attach                              Q98           29      8.7     85.3
Archive                                  Q99           22      6.6     64.7
Seek help                                Q100           5      1.5     14.7
Deleted                                  Q101          15      4.5     44.1
Corrupted                                Q102           9      2.7     26.5
Spam                                     Q103          24      7.2     70.6
                                                  -------    -----    -----
                                 Total responses      333    100.0    979.4

0 missing cases;  34 valid cases



X4:      1.00   Female

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          770     10.3     99.7
Received                                 Q89          772     10.3    100.0
Sent HTML                                Q90          426      5.7     55.2
Received HTML                            Q91          565      7.5     73.2
Sent secure                              Q92          219      2.9     28.4
Recieved secure                          Q93          233      3.1     30.2
Signature                                Q94          409      5.5     53.0
Vcards                                   Q95           58       .8      7.5
Sent attach                              Q96          707      9.4     91.6
Received attach                          Q97          732      9.8     94.8
Read attach                              Q98          713      9.5     92.4
Archive                                  Q99          563      7.5     72.9
Seek help                                Q100         165      2.2     21.4
Deleted                                  Q101         394      5.3     51.0
Corrupted                                Q102         161      2.2     20.9
Spam                                     Q103         597      8.0     77.3
                                                  -------    -----    -----
                                 Total responses     7484    100.0    969.4

0 missing cases;  772 valid cases



X4:      2.00   Male

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88         1900      9.6     99.8
Received                                 Q89         1897      9.6     99.6
Sent HTML                                Q90         1173      6.0     61.6
Received HTML                            Q91         1546      7.8     81.2
Sent secure                              Q92          797      4.0     41.9
Recieved secure                          Q93          784      4.0     41.2
Signature                                Q94         1159      5.9     60.9
Vcards                                   Q95          243      1.2     12.8
Sent attach                              Q96         1798      9.1     94.4
Received attach                          Q97         1846      9.4     97.0
Read attach                              Q98         1815      9.2     95.3
Archive                                  Q99         1541      7.8     80.9
Seek help                                Q100         235      1.2     12.3
Deleted                                  Q101         940      4.8     49.4
Corrupted                                Q102         422      2.1     22.2
Spam                                     Q103        1600      8.1     84.0
                                                  -------    -----    -----
                                 Total responses    19696    100.0   1034.5

0 missing cases;  1,904 valid cases

Email Experiences




X2:         .

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88           73     10.0     98.6
Received                                 Q89           74     10.2    100.0
Sent HTML                                Q90           48      6.6     64.9
Received HTML                            Q91           51      7.0     68.9
Sent secure                              Q92           30      4.1     40.5
Recieved secure                          Q93           25      3.4     33.8
Signature                                Q94           38      5.2     51.4
Vcards                                   Q95            9      1.2     12.2
Sent attach                              Q96           67      9.2     90.5
Received attach                          Q97           69      9.5     93.2
Read attach                              Q98           66      9.1     89.2
Archive                                  Q99           54      7.4     73.0
Seek help                                Q100          13      1.8     17.6
Deleted                                  Q101          34      4.7     45.9
Corrupted                                Q102          21      2.9     28.4
Spam                                     Q103          57      7.8     77.0
                                                  -------    -----    -----
                                 Total responses      729    100.0    985.1

0 missing cases;  74 valid cases



X2:         1   11-20

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          138      9.5     99.3
Received                                 Q89          138      9.5     99.3
Sent HTML                                Q90          101      7.0     72.7
Received HTML                            Q91          120      8.3     86.3
Sent secure                              Q92           56      3.9     40.3
Recieved secure                          Q93           62      4.3     44.6
Signature                                Q94           89      6.1     64.0
Vcards                                   Q95           27      1.9     19.4
Sent attach                              Q96          130      9.0     93.5
Received attach                          Q97          134      9.2     96.4
Read attach                              Q98          132      9.1     95.0
Archive                                  Q99          111      7.7     79.9
Seek help                                Q100           8       .6      5.8
Deleted                                  Q101          64      4.4     46.0
Corrupted                                Q102          28      1.9     20.1
Spam                                     Q103         111      7.7     79.9
                                                  -------    -----    -----
                                 Total responses     1449    100.0   1042.4

0 missing cases;  139 valid cases



X2:         2   21-25

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          332      9.4     99.7
Received                                 Q89          329      9.3     98.8
Sent HTML                                Q90          223      6.3     67.0
Received HTML                            Q91          284      8.0     85.3
Sent secure                              Q92          145      4.1     43.5
Recieved secure                          Q93          139      3.9     41.7
Signature                                Q94          238      6.7     71.5
Vcards                                   Q95           47      1.3     14.1
Sent attach                              Q96          317      8.9     95.2
Received attach                          Q97          322      9.1     96.7
Read attach                              Q98          316      8.9     94.9
Archive                                  Q99          270      7.6     81.1
Seek help                                Q100          52      1.5     15.6
Deleted                                  Q101         190      5.4     57.1
Corrupted                                Q102          69      1.9     20.7
Spam                                     Q103         275      7.8     82.6
                                                  -------    -----    -----
                                 Total responses     3548    100.0   1065.5

0 missing cases;  333 valid cases



X2:         3   26-50

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88         1711      9.6     99.8
Received                                 Q89         1713      9.7     99.9
Sent HTML                                Q90         1025      5.8     59.8
Received HTML                            Q91         1385      7.8     80.8
Sent secure                              Q92          655      3.7     38.2
Recieved secure                          Q93          668      3.8     39.0
Signature                                Q94         1045      5.9     61.0
Vcards                                   Q95          195      1.1     11.4
Sent attach                              Q96         1640      9.2     95.7
Received attach                          Q97         1671      9.4     97.5
Read attach                              Q98         1638      9.2     95.6
Archive                                  Q99         1398      7.9     81.6
Seek help                                Q100         254      1.4     14.8
Deleted                                  Q101         879      5.0     51.3
Corrupted                                Q102         406      2.3     23.7
Spam                                     Q103        1456      8.2     84.9
                                                  -------    -----    -----
                                 Total responses    17739    100.0   1034.9

0 missing cases;  1,714 valid cases



X2:         4   50+

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          449     11.1     99.8
Received                                 Q89          449     11.1     99.8
Sent HTML                                Q90          229      5.7     50.9
Received HTML                            Q91          297      7.3     66.0
Sent secure                              Q92          143      3.5     31.8
Recieved secure                          Q93          134      3.3     29.8
Signature                                Q94          177      4.4     39.3
Vcards                                   Q95           27       .7      6.0
Sent attach                              Q96          382      9.4     84.9
Received attach                          Q97          413     10.2     91.8
Read attach                              Q98          405     10.0     90.0
Archive                                  Q99          293      7.2     65.1
Seek help                                Q100          78      1.9     17.3
Deleted                                  Q101         182      4.5     40.4
Corrupted                                Q102          68      1.7     15.1
Spam                                     Q103         322      8.0     71.6
                                                  -------    -----    -----
                                 Total responses     4048    100.0    899.6

0 missing cases;  450 valid cases

Email Experiences




X3:         .

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88           33      9.9     97.1
Received                                 Q89           34     10.2    100.0
Sent HTML                                Q90           27      8.1     79.4
Received HTML                            Q91           26      7.8     76.5
Sent secure                              Q92           13      3.9     38.2
Recieved secure                          Q93           11      3.3     32.4
Signature                                Q94           19      5.7     55.9
Vcards                                   Q95            4      1.2     11.8
Sent attach                              Q96           31      9.3     91.2
Received attach                          Q97           31      9.3     91.2
Read attach                              Q98           29      8.7     85.3
Archive                                  Q99           22      6.6     64.7
Seek help                                Q100           5      1.5     14.7
Deleted                                  Q101          15      4.5     44.1
Corrupted                                Q102           9      2.7     26.5
Spam                                     Q103          24      7.2     70.6
                                                  -------    -----    -----
                                 Total responses      333    100.0    979.4

0 missing cases;  34 valid cases



X3:         1   <1 Year

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          240     14.0    100.0
Received                                 Q89          240     14.0    100.0
Sent HTML                                Q90           92      5.4     38.3
Received HTML                            Q91          111      6.5     46.3
Sent secure                              Q92           32      1.9     13.3
Recieved secure                          Q93           29      1.7     12.1
Signature                                Q94           37      2.2     15.4
Vcards                                   Q95           11       .6      4.6
Sent attach                              Q96          172     10.1     71.7
Received attach                          Q97          192     11.2     80.0
Read attach                              Q98          179     10.5     74.6
Archive                                  Q99          108      6.3     45.0
Seek help                                Q100          61      3.6     25.4
Deleted                                  Q101          87      5.1     36.3
Corrupted                                Q102          18      1.1      7.5
Spam                                     Q103         100      5.9     41.7
                                                  -------    -----    -----
                                 Total responses     1709    100.0    712.1

0 missing cases;  240 valid cases



X3:         2   1-3 Years

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          819     10.4     99.4
Received                                 Q89          822     10.5     99.8
Sent HTML                                Q90          460      5.9     55.8
Received HTML                            Q91          596      7.6     72.3
Sent secure                              Q92          250      3.2     30.3
Recieved secure                          Q93          251      3.2     30.5
Signature                                Q94          370      4.7     44.9
Vcards                                   Q95           68       .9      8.3
Sent attach                              Q96          759      9.7     92.1
Received attach                          Q97          790     10.1     95.9
Read attach                              Q98          776      9.9     94.2
Archive                                  Q99          592      7.5     71.8
Seek help                                Q100         137      1.7     16.6
Deleted                                  Q101         388      4.9     47.1
Corrupted                                Q102         135      1.7     16.4
Spam                                     Q103         632      8.1     76.7
                                                  -------    -----    -----
                                 Total responses     7845    100.0    952.1

0 missing cases;  824 valid cases



X3:         3   >4 Years

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88         1611      9.1     99.9
Received                                 Q89         1607      9.1     99.7
Sent HTML                                Q90         1047      5.9     65.0
Received HTML                            Q91         1404      8.0     87.1
Sent secure                              Q92          734      4.2     45.5
Recieved secure                          Q93          737      4.2     45.7
Signature                                Q94         1161      6.6     72.0
Vcards                                   Q95          222      1.3     13.8
Sent attach                              Q96         1574      8.9     97.6
Received attach                          Q97         1596      9.1     99.0
Read attach                              Q98         1573      8.9     97.6
Archive                                  Q99         1404      8.0     87.1
Seek help                                Q100         202      1.1     12.5
Deleted                                  Q101         859      4.9     53.3
Corrupted                                Q102         430      2.4     26.7
Spam                                     Q103        1465      8.3     90.9
                                                  -------    -----    -----
                                 Total responses    17626    100.0   1093.4

0 missing cases;  1,612 valid cases

Email Experiences




X6:         .

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88           33      9.9     97.1
Received                                 Q89           34     10.2    100.0
Sent HTML                                Q90           27      8.1     79.4
Received HTML                            Q91           26      7.8     76.5
Sent secure                              Q92           13      3.9     38.2
Recieved secure                          Q93           11      3.3     32.4
Signature                                Q94           19      5.7     55.9
Vcards                                   Q95            4      1.2     11.8
Sent attach                              Q96           31      9.3     91.2
Received attach                          Q97           31      9.3     91.2
Read attach                              Q98           29      8.7     85.3
Archive                                  Q99           22      6.6     64.7
Seek help                                Q100           5      1.5     14.7
Deleted                                  Q101          15      4.5     44.1
Corrupted                                Q102           9      2.7     26.5
Spam                                     Q103          24      7.2     70.6
                                                  -------    -----    -----
                                 Total responses      333    100.0    979.4

0 missing cases;  34 valid cases



X6:         1   Novice

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          253     14.7     98.8
Received                                 Q89          252     14.7     98.4
Sent HTML                                Q90           67      3.9     26.2
Received HTML                            Q91           96      5.6     37.5
Sent secure                              Q92           28      1.6     10.9
Recieved secure                          Q93           28      1.6     10.9
Signature                                Q94           42      2.4     16.4
Vcards                                   Q95            3       .2      1.2
Sent attach                              Q96          177     10.3     69.1
Received attach                          Q97          202     11.7     78.9
Read attach                              Q98          184     10.7     71.9
Archive                                  Q99          119      6.9     46.5
Seek help                                Q100          53      3.1     20.7
Deleted                                  Q101          87      5.1     34.0
Corrupted                                Q102          16       .9      6.3
Spam                                     Q103         113      6.6     44.1
                                                  -------    -----    -----
                                 Total responses     1720    100.0    671.9

0 missing cases;  256 valid cases



X6:         2   Intermediate

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          713     11.0     99.7
Received                                 Q89          714     11.0     99.9
Sent HTML                                Q90          344      5.3     48.1
Received HTML                            Q91          476      7.3     66.6
Sent secure                              Q92          192      3.0     26.9
Recieved secure                          Q93          181      2.8     25.3
Signature                                Q94          296      4.6     41.4
Vcards                                   Q95           42       .6      5.9
Sent attach                              Q96          645      9.9     90.2
Received attach                          Q97          686     10.6     95.9
Read attach                              Q98          668     10.3     93.4
Archive                                  Q99          493      7.6     69.0
Seek help                                Q100         124      1.9     17.3
Deleted                                  Q101         313      4.8     43.8
Corrupted                                Q102          94      1.4     13.1
Spam                                     Q103         521      8.0     72.9
                                                  -------    -----    -----
                                 Total responses     6502    100.0    909.4

0 missing cases;  715 valid cases



X6:         3   Experienced

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88         1123      9.4     99.9
Received                                 Q89         1123      9.4     99.9
Sent HTML                                Q90          716      6.0     63.7
Received HTML                            Q91          975      8.1     86.7
Sent secure                              Q92          461      3.8     41.0
Recieved secure                          Q93          449      3.7     39.9
Signature                                Q94          747      6.2     66.5
Vcards                                   Q95          116      1.0     10.3
Sent attach                              Q96         1105      9.2     98.3
Received attach                          Q97         1109      9.3     98.7
Read attach                              Q98         1098      9.2     97.7
Archive                                  Q99          950      7.9     84.5
Seek help                                Q100         145      1.2     12.9
Deleted                                  Q101         586      4.9     52.1
Corrupted                                Q102         279      2.3     24.8
Spam                                     Q103        1005      8.4     89.4
                                                  -------    -----    -----
                                 Total responses    11987    100.0   1066.5

0 missing cases;  1,124 valid cases



X6:         4   Expert

Group G104  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q88          581      8.3    100.0
Received                                 Q89          580      8.3     99.8
Sent HTML                                Q90          472      6.8     81.2
Received HTML                            Q91          564      8.1     97.1
Sent secure                              Q92          335      4.8     57.7
Recieved secure                          Q93          359      5.1     61.8
Signature                                Q94          483      6.9     83.1
Vcards                                   Q95          140      2.0     24.1
Sent attach                              Q96          578      8.3     99.5
Received attach                          Q97          581      8.3    100.0
Read attach                              Q98          578      8.3     99.5
Archive                                  Q99          542      7.8     93.3
Seek help                                Q100          78      1.1     13.4
Deleted                                  Q101         348      5.0     59.9
Corrupted                                Q102         194      2.8     33.4
Spam                                     Q103         558      8.0     96.0
                                                  -------    -----    -----
                                 Total responses     6971    100.0   1199.8

0 missing cases;  581 valid cases


Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280