Organization Uses Web Effectively to Interact With Customers
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
Valid |
Not applicable |
920
| 28.0
| 28.0
| 28.0
|
Strongly Agree |
527
| 16.0
| 16.0
| 44.0
|
Somewhat Agree |
826
| 25.1
| 25.1
| 69.1
|
Neither Agree nor Disagree |
328
| 10.0
| 10.0
| 79.0
|
Somewhat Disagree |
380
| 11.5
| 11.5
| 90.6
|
Strongly Disagree |
310
| 9.4
| 9.4
| 100.0
|
Total |
3291
| 100.0
| 100.0
|
|
Organization Uses Web Effectively to Interact With Customers
Location |
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
. |
Valid |
Not applicable |
20
| 23.5
| 23.5
| 23.5
|
Strongly Agree |
20
| 23.5
| 23.5
| 47.1
|
Somewhat Agree |
22
| 25.9
| 25.9
| 72.9
|
Neither Agree nor Disagree |
9
| 10.6
| 10.6
| 83.5
|
Somewhat Disagree |
8
| 9.4
| 9.4
| 92.9
|
Strongly Disagree |
6
| 7.1
| 7.1
| 100.0
|
Total |
85
| 100.0
| 100.0
|
|
USA |
Valid |
Not applicable |
787
| 29.7
| 29.7
| 29.7
|
Strongly Agree |
395
| 14.9
| 14.9
| 44.5
|
Somewhat Agree |
654
| 24.6
| 24.6
| 69.2
|
Neither Agree nor Disagree |
268
| 10.1
| 10.1
| 79.3
|
Somewhat Disagree |
294
| 11.1
| 11.1
| 90.4
|
Strongly Disagree |
256
| 9.6
| 9.6
| 100.0
|
Total |
2654
| 100.0
| 100.0
|
|
Europe |
Valid |
Not applicable |
43
| 16.0
| 16.0
| 16.0
|
Strongly Agree |
49
| 18.3
| 18.3
| 34.3
|
Somewhat Agree |
77
| 28.7
| 28.7
| 63.1
|
Neither Agree nor Disagree |
30
| 11.2
| 11.2
| 74.3
|
Somewhat Disagree |
36
| 13.4
| 13.4
| 87.7
|
Strongly Disagree |
33
| 12.3
| 12.3
| 100.0
|
Total |
268
| 100.0
| 100.0
|
|
Other |
Valid |
Not applicable |
70
| 24.6
| 24.6
| 24.6
|
Strongly Agree |
63
| 22.2
| 22.2
| 46.8
|
Somewhat Agree |
73
| 25.7
| 25.7
| 72.5
|
Neither Agree nor Disagree |
21
| 7.4
| 7.4
| 79.9
|
Somewhat Disagree |
42
| 14.8
| 14.8
| 94.7
|
Strongly Disagree |
15
| 5.3
| 5.3
| 100.0
|
Total |
284
| 100.0
| 100.0
|
|
Organization Uses Web Effectively to Interact With Customers
Gender |
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
. |
Valid |
Not applicable |
20
| 23.5
| 23.5
| 23.5
|
Strongly Agree |
20
| 23.5
| 23.5
| 47.1
|
Somewhat Agree |
22
| 25.9
| 25.9
| 72.9
|
Neither Agree nor Disagree |
9
| 10.6
| 10.6
| 83.5
|
Somewhat Disagree |
8
| 9.4
| 9.4
| 92.9
|
Strongly Disagree |
6
| 7.1
| 7.1
| 100.0
|
Total |
85
| 100.0
| 100.0
|
|
Female |
Valid |
Not applicable |
364
| 35.1
| 35.1
| 35.1
|
Strongly Agree |
161
| 15.5
| 15.5
| 50.6
|
Somewhat Agree |
237
| 22.8
| 22.8
| 73.4
|
Neither Agree nor Disagree |
96
| 9.2
| 9.2
| 82.7
|
Somewhat Disagree |
105
| 10.1
| 10.1
| 92.8
|
Strongly Disagree |
75
| 7.2
| 7.2
| 100.0
|
Total |
1038
| 100.0
| 100.0
|
|
Male |
Valid |
Not applicable |
536
| 24.7
| 24.7
| 24.7
|
Strongly Agree |
346
| 16.0
| 16.0
| 40.7
|
Somewhat Agree |
567
| 26.2
| 26.2
| 66.8
|
Neither Agree nor Disagree |
223
| 10.3
| 10.3
| 77.1
|
Somewhat Disagree |
267
| 12.3
| 12.3
| 89.4
|
Strongly Disagree |
229
| 10.6
| 10.6
| 100.0
|
Total |
2168
| 100.0
| 100.0
|
|
Organization Uses Web Effectively to Interact With Customers
Age Groups |
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
. |
Valid |
Not applicable |
38
| 29.7
| 29.7
| 29.7
|
Strongly Agree |
25
| 19.5
| 19.5
| 49.2
|
Somewhat Agree |
29
| 22.7
| 22.7
| 71.9
|
Neither Agree nor Disagree |
13
| 10.2
| 10.2
| 82.0
|
Somewhat Disagree |
12
| 9.4
| 9.4
| 91.4
|
Strongly Disagree |
11
| 8.6
| 8.6
| 100.0
|
Total |
128
| 100.0
| 100.0
|
|
11-20 |
Valid |
Not applicable |
91
| 52.3
| 52.3
| 52.3
|
Strongly Agree |
16
| 9.2
| 9.2
| 61.5
|
Somewhat Agree |
23
| 13.2
| 13.2
| 74.7
|
Neither Agree nor Disagree |
20
| 11.5
| 11.5
| 86.2
|
Somewhat Disagree |
10
| 5.7
| 5.7
| 92.0
|
Strongly Disagree |
14
| 8.0
| 8.0
| 100.0
|
Total |
174
| 100.0
| 100.0
|
|
21-25 |
Valid |
Not applicable |
95
| 24.3
| 24.3
| 24.3
|
Strongly Agree |
82
| 21.0
| 21.0
| 45.3
|
Somewhat Agree |
107
| 27.4
| 27.4
| 72.6
|
Neither Agree nor Disagree |
38
| 9.7
| 9.7
| 82.4
|
Somewhat Disagree |
39
| 10.0
| 10.0
| 92.3
|
Strongly Disagree |
30
| 7.7
| 7.7
| 100.0
|
Total |
391
| 100.0
| 100.0
|
|
26-50 |
Valid |
Not applicable |
462
| 22.5
| 22.5
| 22.5
|
Strongly Agree |
337
| 16.4
| 16.4
| 38.9
|
Somewhat Agree |
571
| 27.8
| 27.8
| 66.7
|
Neither Agree nor Disagree |
208
| 10.1
| 10.1
| 76.8
|
Somewhat Disagree |
272
| 13.2
| 13.2
| 90.1
|
Strongly Disagree |
204
| 9.9
| 9.9
| 100.0
|
Total |
2054
| 100.0
| 100.0
|
|
50+ |
Valid |
Not applicable |
234
| 43.0
| 43.0
| 43.0
|
Strongly Agree |
67
| 12.3
| 12.3
| 55.3
|
Somewhat Agree |
96
| 17.6
| 17.6
| 73.0
|
Neither Agree nor Disagree |
49
| 9.0
| 9.0
| 82.0
|
Somewhat Disagree |
47
| 8.6
| 8.6
| 90.6
|
Strongly Disagree |
51
| 9.4
| 9.4
| 100.0
|
Total |
544
| 100.0
| 100.0
|
|
Organization Uses Web Effectively to Interact With Customers
Experience |
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
. |
Valid |
Not applicable |
20
| 23.5
| 23.5
| 23.5
|
Strongly Agree |
20
| 23.5
| 23.5
| 47.1
|
Somewhat Agree |
22
| 25.9
| 25.9
| 72.9
|
Neither Agree nor Disagree |
9
| 10.6
| 10.6
| 83.5
|
Somewhat Disagree |
8
| 9.4
| 9.4
| 92.9
|
Strongly Disagree |
6
| 7.1
| 7.1
| 100.0
|
Total |
85
| 100.0
| 100.0
|
|
<1 Year |
Valid |
Not applicable |
182
| 51.7
| 51.7
| 51.7
|
Strongly Agree |
32
| 9.1
| 9.1
| 60.8
|
Somewhat Agree |
50
| 14.2
| 14.2
| 75.0
|
Neither Agree nor Disagree |
41
| 11.6
| 11.6
| 86.6
|
Somewhat Disagree |
18
| 5.1
| 5.1
| 91.8
|
Strongly Disagree |
29
| 8.2
| 8.2
| 100.0
|
Total |
352
| 100.0
| 100.0
|
|
1-3 Years |
Valid |
Not applicable |
357
| 33.6
| 33.6
| 33.6
|
Strongly Agree |
143
| 13.5
| 13.5
| 47.1
|
Somewhat Agree |
220
| 20.7
| 20.7
| 67.8
|
Neither Agree nor Disagree |
102
| 9.6
| 9.6
| 77.4
|
Somewhat Disagree |
120
| 11.3
| 11.3
| 88.7
|
Strongly Disagree |
120
| 11.3
| 11.3
| 100.0
|
Total |
1062
| 100.0
| 100.0
|
|
>4 Years |
Valid |
Not applicable |
361
| 20.1
| 20.1
| 20.1
|
Strongly Agree |
332
| 18.5
| 18.5
| 38.7
|
Somewhat Agree |
534
| 29.8
| 29.8
| 68.5
|
Neither Agree nor Disagree |
176
| 9.8
| 9.8
| 78.3
|
Somewhat Disagree |
234
| 13.1
| 13.1
| 91.4
|
Strongly Disagree |
155
| 8.6
| 8.6
| 100.0
|
Total |
1792
| 100.0
| 100.0
|
|
Organization Uses Web Effectively to Interact With Customers
Skill Level |
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
. |
Valid |
Not applicable |
20
| 23.5
| 23.5
| 23.5
|
Strongly Agree |
20
| 23.5
| 23.5
| 47.1
|
Somewhat Agree |
22
| 25.9
| 25.9
| 72.9
|
Neither Agree nor Disagree |
9
| 10.6
| 10.6
| 83.5
|
Somewhat Disagree |
8
| 9.4
| 9.4
| 92.9
|
Strongly Disagree |
6
| 7.1
| 7.1
| 100.0
|
Total |
85
| 100.0
| 100.0
|
|
Novice |
Valid |
Not applicable |
181
| 49.3
| 49.3
| 49.3
|
Strongly Agree |
27
| 7.4
| 7.4
| 56.7
|
Somewhat Agree |
69
| 18.8
| 18.8
| 75.5
|
Neither Agree nor Disagree |
41
| 11.2
| 11.2
| 86.6
|
Somewhat Disagree |
23
| 6.3
| 6.3
| 92.9
|
Strongly Disagree |
26
| 7.1
| 7.1
| 100.0
|
Total |
367
| 100.0
| 100.0
|
|
Intermediate |
Valid |
Not applicable |
335
| 38.5
| 38.5
| 38.5
|
Strongly Agree |
91
| 10.4
| 10.4
| 48.9
|
Somewhat Agree |
175
| 20.1
| 20.1
| 69.0
|
Neither Agree nor Disagree |
103
| 11.8
| 11.8
| 80.8
|
Somewhat Disagree |
91
| 10.4
| 10.4
| 91.3
|
Strongly Disagree |
76
| 8.7
| 8.7
| 100.0
|
Total |
871
| 100.0
| 100.0
|
|
Experienced |
Valid |
Not applicable |
302
| 22.9
| 22.9
| 22.9
|
Strongly Agree |
218
| 16.5
| 16.5
| 39.5
|
Somewhat Agree |
366
| 27.8
| 27.8
| 67.2
|
Neither Agree nor Disagree |
124
| 9.4
| 9.4
| 76.6
|
Somewhat Disagree |
172
| 13.1
| 13.1
| 89.7
|
Strongly Disagree |
136
| 10.3
| 10.3
| 100.0
|
Total |
1318
| 100.0
| 100.0
|
|
Expert |
Valid |
Not applicable |
82
| 12.6
| 12.6
| 12.6
|
Strongly Agree |
171
| 26.3
| 26.3
| 38.9
|
Somewhat Agree |
194
| 29.8
| 29.8
| 68.8
|
Neither Agree nor Disagree |
51
| 7.8
| 7.8
| 76.6
|
Somewhat Disagree |
86
| 13.2
| 13.2
| 89.8
|
Strongly Disagree |
66
| 10.2
| 10.2
| 100.0
|
Total |
650
| 100.0
| 100.0
|
|
Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu
For more information or to submit comments:
send email to www-survey@cc.gatech.edu.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280