IT- Usability Specialist/ Human Factor Engineer

Company: Union Pacific Railroad

General Information
  • Job Type: Full-time
  • Location: Atlanta, GA
  • Educational Requirements: Bachelors Degree
Contact Information

This position is a consulting position for the development areas of the Information Technology Department as part of the Career Path Process. The consulting career path is geared towards the individual contributor who wants to share responsibility for success with team members. The main elements of this path include: 1) no direct reports, 2) heavy client/customer contact, 3) heavy business knowledge, 4) heavy integration skills, 5) heavy design knowledge, 6) technical knowledge, 7) teamwork, 8) creativity and 9) participation in candidate interview process.

Position reports to Jason Hochwender on the User Experience Team within NetControl. Position will be filled at Band A or B level (Jr. Project Consultant, Associate Project Analyst, Project Analyst, Sr. Project Consultant, or Associate Systems Consultant) depending upon the successful candidate's skill set and experience. 

The mission of Human Factors team is to facilitate in the creation of usable products at Union Pacific. As a Human Factors Engineer you will be responsible for applying your knowledge of user-centered design methods, human-computer interaction and industry best practices to drive useful and usable interface design solutions. 

Areas of responsibility include: 

Designing user interfaces using participatory and iterative design techniques. 

Producing wireframes, prototypes, and design specifications. 

Effectively communicating conceptual ideas and detailed design rationale both verbally and visually. 

Distilling goals, constraints and risks into well thought-out plans. 

Working closely with a cross-functional team that includes developers, system architects, project managers, business analysts and subject matter experts. 

Serving as an advocate for end users. 

Required Experience: 

Strong communications skills (both verbal and written). 

Portfolio of work demonstrating skill in creation of user-centered design solutions. 

Desired Education / Experience include: 

Master degree in Human Computer Interaction, Cognitive Psychology or related field. 

Experience creating usability test scripts/scenarios as well as moderating of usability test sessions. 

  • Technical Knowledge: Requires conceptual components. Incumbent can perform routine tasks with assistance and guidance.

  • Managerial Knowledge: Requires ability to effectively manage time and deliver a quality product on time with assistance. Incumbent can perform routine tasks with minimal assistance. Complex tasks require significant assistance and guidance.

  • Business Knowledge: Requires conceptual/working knowledge of at least one UP/Transentric business process. Incumbent understands how his/her components fits into the business process.

  • Problem Solving: Must be able to solve problems where a precedent has been set with some supervisory assistance.

  • Freedom to Act: Incumbent works with supervisor to set his/her own priorities. Supervisors typically review the work product or results after completion.

  • Impact of Action on Project: Incumbent may be responsible for providing some advice and counsel, information and/or analysis for decision makers. Total impact on costs or benefits is minimal. Shares responsibility for the outcome of processes and actions within control with his/her supervisor. Individual authority limits are determined by the employee's manager.

  • Degree of Criticality: Critical event would cause minimum disruption to operations.

Required Education, Training, Experience or Skills:
  • A Bachelor Degree in Human Computer Interaction, Cognitive Psychology or related field. Strong application experience (a minimum of 6 years direct human factors experience) may be taken into account in lieu of a degree.. Refer to required experience noted in Basic Purpose Position.

How to Apply: