Network Support Engineer

Company: Cisco SF


General Information
  • Job Type: Full-time
  • Location: San Francisco, CA
Contact Information
  • Name: Brittany Miller
  • Email: britmill@cisco.com
  • Address: Brittany Miller Team Coordinator britmill@cisco.com
  • Website: http://www.meraki.cisco.com
Qualifications:

Responsibilities:

  • Research and resolve issues reported by Meraki customers and partners
  • Identify issues suitable for entry in the Meraki Knowledge Base
  • Write, review, and release KB articles
  • Work with engineering to diagnose and resolve critical escalated issues
  • Identify, reproduce, and document bugs

Qualifications

  • Basic understanding of networking fundamentals, e.g., be able to explain the funcitons of and differences among the link, network, transport, and appplications layers
  • Outstanding account management, follow-through and problem solving skills
  • Resourcefulness and attention to detail
  • Fluency in English
  • Excellent communication skills, both written and verbal
  • B.S. in computer science or a related technical discipline
  • 4-year degree from an accredited university required

Characteristics of Success

 

  • 2 years experience with networking products
  • Experience supporting or testing LANS, VLANS, VPNs, NAT devices, or DHCP servers
  • Experience installing and trouble-shooting WI-FI networks (802.11a/b/g/n)
  • Ability to multi-task and to work under pressure

 

How to Apply: Please email britmill@cisco.com your resume