Summer Intership/Technical Writer -- Fast Growing Cloud Security Company

Company: Teknas, Inc.


General Information
  • Job Type: Internship
  • Location: Atlanta, GA
  • Compensation: $10 - $15/Hour
Qualifications:
BACKGROUND

- Teknas is a Cloud Security company.
- We are based in Atlanta, Georgia and have developed our own cloud-based service that provides email and web security.
- Our customers configure the service through a web-based portal.
- Today we have a limited amount of end-user documentation.
- To support our growth and to streamline our implementation and support processes, we would like to significantly improve our current end-user documentation.
- We are looking someone to assist us with building and managing this technical documentation in our new KnowledgeBase.
- The position is full-time during the summer.

TASKS

1. Create and implement a strategy for organizing product documentation in the KnowledgeBase.
2. Create a professional template to help maintain a consistent look and feel across all documentation.
3. Update the current end-user documentation, as needed.
4. Create new end-user documentation.
5. Solicit feedback from our existing customers to further improve the documentation.

ADDITIONAL DETAILS

- We use Atlassian's Confluence software for our KnowledgeBase. Confluence is an easy to use wiki and provides extremely rich content capabilities.
- Our engineering and support teams will be able to answer technical questions.

** An understanding of Internet technologies such as Email, Domain Names, Content Filtering and Firewalls is important. **

How to Apply: Apply Online: https://recruit.zoho.com/ats/Portal.na?digest=Q2vgpeUu5UakwSlGZUFNnO7I7Y73CLRJEG6zN4Zsq*Q-