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Computer Help at Home: Methods and Motivations for Informal Technical Support

Mar 8, ’09

Categories Conference Papers, Publications Tags help-giving, help-seeking, home computing, identity management, Project: Collaborative Network Troubleshooting, Project: Home Networking, social networks

Erika S. Poole, M. Chetty, T. Morgan, B. E. Grinter, W. K. Edwards., “Computer Help at Home:Methods and Motivations for Informal Technical Support.” In CHI ‘09: Proceedings of the 27th international conference on Human factors in computing systems, April 2009.

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