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The Home Network as a Sociotechnical System: Understanding the Challenges of Remote Home Network Problem Diagnosis

Mar 8, ’09
Categories Journal Articles, Publications Tags home networking, Project: Collaborative Network Troubleshooting, Project: Home Networking, remote diagnosis, technical support, troubleshooting

Erika S. Poole, W. Keith Edwards, and Lawrence Jarvis., “The Home Network as a Sociotechnical System: Understanding the Challenges of Remote Home Network Problem Diagnosis.” In the Journal of Computer-Supported Cooperative Work special issue on CSCW, Technology, and Diagnostic Work

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