The Pixi Lab will have two papers appearing at UIST 2010 in New York this fall: Jeonghwa’s work on the Eden home networking management system, and the work of Derek and crew on the TwinSpace architecture for cross-reality interaction.
J. Yang and W. K, Edwards. “A Study on Network Management Tools of Householders.” First SIGCOMM Workshop on Home Networks (HomeNets), September 3, 2010. New Delhi, India.
K. Calvert, W. K. Edwards, N. Feamster, R. E. Grinter, Y. Deng, and X. Zhou. “Instrumenting Home Networks.” First SIGCOMM Workshop on Home Networks (HomeNets), September 3, 2010. New Delhi, India.
Most research in networking has focused on “traditional” issues, such as bandwidth, scalability, latency, and so forth. What if we were to look at networking instead from a human-centered perspective? What traits would we care about then? Most likely, things like understandability, maintainability, evolvability, and installability.
Our lab is engaged in a number of projects aimed at what we call human-centered networking. Through these projects we are seeking to understand the causes of digital complexity in the home and how householders cope with these difficulties, as well as develop new tools and technologies to improve the experience of home networking.
Our empirical work in this space includes in-home qualitative investigations focused on understanding users’ needs and practices, analyses of householder-generated sketches of their home networks to uncover end-users’ conceptual models of networking, the development of a range of “ground truth” datasets of home network performance and behavior, and a series of studies aimed at understanding the social dynamics of network use in the home.
We are also engaging in technical work aimed at creating a set of tools, infrastructures, and interaction techniques that provide a better match for users’ needs and practices. These projects include the development of visual tools for home network management, the creation of new infrastructure components (routers and access points) for the home network intended to improve the user experience for users, and exploration of new management protocols effective in the home network context.
Sarita Yardi and Erika S. Poole, “Please Help! Patterns of Participation in Online Technical Support Discussion Boards.” In Communities&Technologies 2009, State College, PA, USA, June 25–27, 2009.
The Home Network as a Sociotechnical System: Understanding the Challenges of Remote Home Network Problem Diagnosis
Erika S. Poole, W. Keith Edwards, and Lawrence Jarvis., “The Home Network as a Sociotechnical System: Understanding the Challenges of Remote Home Network Problem Diagnosis.” In the Journal of Computer-Supported Cooperative Work special issue on CSCW, Technology, and Diagnostic Work
Rebecca E. Grinter, W. Keith Edwards, Marshini Chetty, Erika Shehan Poole, Ja-Young Sung, Andy Crabtree, Peter Tolmie, Tom Rodden, Chris Greenhalgh, and Steve Benford., “The Ins and Outs of Home Networking: The Case for Useful and Usable Home Networking,” In ACM Transactions on Computer-Human Interaction, ACM Press.
Experiences with Recombinant Computing: Exploring Ad Hoc Interoperability in Evolving Digital Networks
W. Keith Edwards, Mark W. Newman, Jana Z. Sedivy, and Trevor F. Smith. “Experiences with Recombinant Computing: Exploring Ad Hoc Interoperability in Evolving Digital Networks,” In ACM Transactions on Computer-Human Interaction, ACM Press.
Erika S. Poole, M. Chetty, T. Morgan, B. E. Grinter, W. K. Edwards., “Computer Help at Home:Methods and Motivations for Informal Technical Support.” In CHI ‘09: Proceedings of the 27th international conference on Human factors in computing systems, April 2009.