Tag technical support

Pixi Lab receives Intel Research funding

Keith has recently received $80,000 in unrestricted funds, plus in-kind hardware support, from Intel for support of Pixi Lab Home Networking Research. The project, “Understanding Current User Practices in Device-Rich Social Settings,” will explore end-user behavior in the home environment by monitoring aspects of home network usage.

Please Help! Patterns of Participation in Online Technical Support Discussion Boards

Sarita Yardi and Erika S. Poole, “Please Help! Patterns of Participation in Online Technical Support Discussion Boards.” In Communities&Technologies 2009, State College, PA, USA, June 25–27, 2009.

The Home Network as a Sociotechnical System: Understanding the Challenges of Remote Home Network Problem Diagnosis

Erika S. Poole, W. Keith Edwards, and Lawrence Jarvis., “The Home Network as a Sociotechnical System: Understanding the Challenges of Remote Home Network Problem Diagnosis.” In the Journal of Computer-Supported Cooperative Work special issue on CSCW, Technology, and Diagnostic Work