Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion WWW vendors offer more useful information about the choices available
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion It is easier to place orders with WWW vendors
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion It is easier to cancel orders placed with WWW vendors
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion WWW vendors are more reliable
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion WWW vendors have simpler payment procedures
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion WWW vendors provide better customer service and after-sales support
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion It is safer to use credit cards when making purchases from WWW vendors
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion WWW vendors deliver orders/services in a more timely manner
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion WWW vendors offer better prices
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion It is easier to contact WWW vendors
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion On the whole, I would prefer to gather purchase-related information through WWW vendors
Not done Agree Strongly Agree Somewhat Neither Agree or Disagree Disagree Somewhat Disagree Strongly No Opinion On the whole, I would prefer to purchase products and services through WWW vendors
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very UnimportantNo opinion Easy handling of returns or refunds
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very UnimportantNo opinion Quality of information about purchase choices
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very UnimportantNo opinion Ease of placing orders
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very UnimportantNo opinion Ease of cancelling orders
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very UnimportantNo opinion Internet vendor's reliability
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very UnimportantNo opinion Easy payment procedures
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very UnimportantNo opinion Customer service and after-sales support
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very Unimportant No opinion Security of sensitive information
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very Unimportant No opinion Getting orders/services in a timely manner
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very Unimportant No opinion Lowest price
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very Unimportant No opinion Satisfaction with being on the cutting edge
Not done Very Important Somewhat Important Neither Important nor Unimportant Somewhat Unimportant Very Unimportant No opinion Ease of contacting the vendor