GVU's Seventh WWW User Survey Use Graphs

Problems Using Favorites Bookmarks

Notes:

Everyone complains about how difficult it is to manage all the information found on the Web, but exactly what are their complaints about? David Abrams of the University of Toronto originally developed this question, which was first included into the Sixth Survey. Users were able to select more than one answer to this question.

An even higher number of users claim not to experience any difficulties using favorites/bookmarks (49.06%) than the Sixth Survey (45.64%). However, if we reframe the question and non-users are excluded, almost half of the users do have problems using favorites/bookmarks! The biggest problem is in making changes (24.58%). About one in four users complain that they are not able to quickly store items away (22.21%) and organize the contents (20.46%). Another 14.34% expressed that the inability to see all the content of their favorites/bookmarks was a problem. The ranking and proportion of responses for the Seventh Survey is quite similar to the Sixth Survey. The 50+ yr. olds (56.62%) were more likely to not think there was a problem with using the facilities than the 19-25 yr. olds (44.04%).

Table of Data for All Categories

Problems Using Favorites Bookmarks	All	Male	Female	USA	Europe	19-25	26-50	50+
Changed Content	4007.00 24.58%	2907.00 26.56%	1043.00 20.35%	3049.00 23.67%	310.00 28.86%	721.00 24.22%	2456.00 25.21%	482.00 23.13%
Complicated	579.00 3.55%	458.00 4.18%	113.00 2.20%	446.00 3.46%	52.00 4.84%	74.00 2.49%	361.00 3.71%	78.00 3.74%
Dont Use	739.00 4.53%	349.00 3.19%	377.00 7.36%	589.00 4.57%	48.00 4.47%	244.00 8.20%	298.00 3.06%	86.00 4.13%
No Problem	7999.00 49.06%	5345.00 48.83%	2538.00 49.52%	6428.00 49.89%	464.00 43.20%	1311.00 44.04%	4807.00 49.34%	1180.00 56.62%
Organize	3335.00 20.46%	2245.00 20.51%	1041.00 20.31%	2557.00 19.85%	261.00 24.30%	547.00 18.37%	2051.00 21.05%	441.00 21.16%
Other	1113.00 6.83%	766.00 7.00%	329.00 6.42%	901.00 6.99%	69.00 6.42%	216.00 7.26%	643.00 6.60%	112.00 5.37%
Quick Storage	3621.00 22.21%	2638.00 24.10%	937.00 18.28%	2797.00 21.71%	287.00 26.72%	639.00 21.46%	2298.00 23.59%	410.00 19.67%
See All	2338.00 14.34%	1520.00 13.89%	796.00 15.53%	1842.00 14.30%	155.00 14.43%	350.00 11.76%	1435.00 14.73%	368.00 17.66%

For more information or to submit comments:
send e-mail to www-survey@cc.gatech.edu.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280