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Group G79 "Important features"
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 896 10.0 78.5
Easy returns Q67 573 6.4 50.2
Quality Information Q68 831 9.3 72.8
Easy Ordering Q69 858 9.6 75.2
Easy to Cancel Q70 522 5.8 45.7
Reliability Q71 822 9.2 72.0
Easy Payment Q72 623 6.9 54.6
Customer Support Q73 615 6.8 53.9
Security Q74 894 10.0 78.4
Quick Delivery Q75 764 8.5 67.0
Low Prices Q76 796 8.9 69.8
Cutting Edge Q77 192 2.1 16.8
Easy to Contact Q78 563 6.3 49.3
None Q79 34 .4 3.0
------- ----- -----
Total responses 8983 100.0 787.3
0 missing cases; 1,141 valid cases
X1: .
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 6 13.6 100.0
Easy returns Q67 2 4.5 33.3
Quality Information Q68 3 6.8 50.0
Easy Ordering Q69 5 11.4 83.3
Easy to Cancel Q70 3 6.8 50.0
Reliability Q71 4 9.1 66.7
Easy Payment Q72 3 6.8 50.0
Customer Support Q73 3 6.8 50.0
Security Q74 4 9.1 66.7
Quick Delivery Q75 4 9.1 66.7
Low Prices Q76 3 6.8 50.0
Cutting Edge Q77 1 2.3 16.7
Easy to Contact Q78 3 6.8 50.0
------- ----- -----
Total responses 44 100.0 733.3
0 missing cases; 6 valid cases
X1: 1 USA
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 756 9.9 79.2
Easy returns Q67 498 6.5 52.2
Quality Information Q68 709 9.3 74.3
Easy Ordering Q69 721 9.4 75.6
Easy to Cancel Q70 448 5.9 47.0
Reliability Q71 698 9.1 73.2
Easy Payment Q72 513 6.7 53.8
Customer Support Q73 530 6.9 55.6
Security Q74 767 10.0 80.4
Quick Delivery Q75 656 8.6 68.8
Low Prices Q76 675 8.8 70.8
Cutting Edge Q77 154 2.0 16.1
Easy to Contact Q78 477 6.3 50.0
None Q79 30 .4 3.1
------- ----- -----
Total responses 7632 100.0 800.0
0 missing cases; 954 valid cases
X1: 2 Europe
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 58 11.6 75.3
Easy returns Q67 23 4.6 29.9
Quality Information Q68 49 9.8 63.6
Easy Ordering Q69 54 10.8 70.1
Easy to Cancel Q70 20 4.0 26.0
Reliability Q71 44 8.8 57.1
Easy Payment Q72 48 9.6 62.3
Customer Support Q73 24 4.8 31.2
Security Q74 47 9.4 61.0
Quick Delivery Q75 35 7.0 45.5
Low Prices Q76 51 10.2 66.2
Cutting Edge Q77 11 2.2 14.3
Easy to Contact Q78 33 6.6 42.9
None Q79 2 .4 2.6
------- ----- -----
Total responses 499 100.0 648.1
0 missing cases; 77 valid cases
X1: 3 Other
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 76 9.4 73.1
Easy returns Q67 50 6.2 48.1
Quality Information Q68 70 8.7 67.3
Easy Ordering Q69 78 9.7 75.0
Easy to Cancel Q70 51 6.3 49.0
Reliability Q71 76 9.4 73.1
Easy Payment Q72 59 7.3 56.7
Customer Support Q73 58 7.2 55.8
Security Q74 76 9.4 73.1
Quick Delivery Q75 69 8.5 66.3
Low Prices Q76 67 8.3 64.4
Cutting Edge Q77 26 3.2 25.0
Easy to Contact Q78 50 6.2 48.1
None Q79 2 .2 1.9
------- ----- -----
Total responses 808 100.0 776.9
0 missing cases; 104 valid cases
X4: .
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 6 13.6 100.0
Easy returns Q67 2 4.5 33.3
Quality Information Q68 3 6.8 50.0
Easy Ordering Q69 5 11.4 83.3
Easy to Cancel Q70 3 6.8 50.0
Reliability Q71 4 9.1 66.7
Easy Payment Q72 3 6.8 50.0
Customer Support Q73 3 6.8 50.0
Security Q74 4 9.1 66.7
Quick Delivery Q75 4 9.1 66.7
Low Prices Q76 3 6.8 50.0
Cutting Edge Q77 1 2.3 16.7
Easy to Contact Q78 3 6.8 50.0
------- ----- -----
Total responses 44 100.0 733.3
0 missing cases; 6 valid cases
X4: 1.00 Female
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 343 9.3 74.9
Easy returns Q67 252 6.9 55.0
Quality Information Q68 326 8.9 71.2
Easy Ordering Q69 356 9.7 77.7
Easy to Cancel Q70 233 6.3 50.9
Reliability Q71 335 9.1 73.1
Easy Payment Q72 257 7.0 56.1
Customer Support Q73 268 7.3 58.5
Security Q74 379 10.3 82.8
Quick Delivery Q75 312 8.5 68.1
Low Prices Q76 306 8.3 66.8
Cutting Edge Q77 64 1.7 14.0
Easy to Contact Q78 228 6.2 49.8
None Q79 18 .5 3.9
------- ----- -----
Total responses 3677 100.0 802.8
0 missing cases; 458 valid cases
X4: 2.00 Male
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 547 10.4 80.8
Easy returns Q67 319 6.1 47.1
Quality Information Q68 502 9.5 74.2
Easy Ordering Q69 497 9.4 73.4
Easy to Cancel Q70 286 5.4 42.2
Reliability Q71 483 9.2 71.3
Easy Payment Q72 363 6.9 53.6
Customer Support Q73 344 6.5 50.8
Security Q74 511 9.7 75.5
Quick Delivery Q75 448 8.5 66.2
Low Prices Q76 487 9.3 71.9
Cutting Edge Q77 127 2.4 18.8
Easy to Contact Q78 332 6.3 49.0
None Q79 16 .3 2.4
------- ----- -----
Total responses 5262 100.0 777.3
0 missing cases; 677 valid cases
X2: .
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 6 13.6 100.0
Easy returns Q67 2 4.5 33.3
Quality Information Q68 3 6.8 50.0
Easy Ordering Q69 5 11.4 83.3
Easy to Cancel Q70 3 6.8 50.0
Reliability Q71 4 9.1 66.7
Easy Payment Q72 3 6.8 50.0
Customer Support Q73 3 6.8 50.0
Security Q74 4 9.1 66.7
Quick Delivery Q75 4 9.1 66.7
Low Prices Q76 3 6.8 50.0
Cutting Edge Q77 1 2.3 16.7
Easy to Contact Q78 3 6.8 50.0
------- ----- -----
Total responses 44 100.0 733.3
0 missing cases; 6 valid cases
X2: 1 11-20
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 66 9.6 80.5
Easy returns Q67 44 6.4 53.7
Quality Information Q68 54 7.8 65.9
Easy Ordering Q69 61 8.8 74.4
Easy to Cancel Q70 51 7.4 62.2
Reliability Q71 60 8.7 73.2
Easy Payment Q72 51 7.4 62.2
Customer Support Q73 44 6.4 53.7
Security Q74 64 9.3 78.0
Quick Delivery Q75 59 8.6 72.0
Low Prices Q76 67 9.7 81.7
Cutting Edge Q77 31 4.5 37.8
Easy to Contact Q78 35 5.1 42.7
None Q79 3 .4 3.7
------- ----- -----
Total responses 690 100.0 841.5
0 missing cases; 82 valid cases
X2: 2 21-25
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 108 9.7 76.6
Easy returns Q67 75 6.7 53.2
Quality Information Q68 99 8.8 70.2
Easy Ordering Q69 104 9.3 73.8
Easy to Cancel Q70 63 5.6 44.7
Reliability Q71 103 9.2 73.0
Easy Payment Q72 83 7.4 58.9
Customer Support Q73 71 6.3 50.4
Security Q74 120 10.7 85.1
Quick Delivery Q75 89 8.0 63.1
Low Prices Q76 111 9.9 78.7
Cutting Edge Q77 21 1.9 14.9
Easy to Contact Q78 69 6.2 48.9
None Q79 3 .3 2.1
------- ----- -----
Total responses 1119 100.0 793.6
0 missing cases; 141 valid cases
X2: 3 26-50
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 563 10.1 78.4
Easy returns Q67 348 6.2 48.5
Quality Information Q68 533 9.5 74.2
Easy Ordering Q69 537 9.6 74.8
Easy to Cancel Q70 307 5.5 42.8
Reliability Q71 506 9.1 70.5
Easy Payment Q72 404 7.2 56.3
Customer Support Q73 382 6.8 53.2
Security Q74 551 9.9 76.7
Quick Delivery Q75 481 8.6 67.0
Low Prices Q76 495 8.9 68.9
Cutting Edge Q77 110 2.0 15.3
Easy to Contact Q78 349 6.2 48.6
None Q79 22 .4 3.1
------- ----- -----
Total responses 5588 100.0 778.3
0 missing cases; 718 valid cases
X2: 4 50+
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 153 9.9 78.9
Easy returns Q67 104 6.7 53.6
Quality Information Q68 142 9.2 73.2
Easy Ordering Q69 151 9.8 77.8
Easy to Cancel Q70 98 6.4 50.5
Reliability Q71 149 9.7 76.8
Easy Payment Q72 82 5.3 42.3
Customer Support Q73 115 7.5 59.3
Security Q74 155 10.1 79.9
Quick Delivery Q75 131 8.5 67.5
Low Prices Q76 120 7.8 61.9
Cutting Edge Q77 29 1.9 14.9
Easy to Contact Q78 107 6.9 55.2
None Q79 6 .4 3.1
------- ----- -----
Total responses 1542 100.0 794.8
0 missing cases; 194 valid cases
X3: .
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 6 13.6 100.0
Easy returns Q67 2 4.5 33.3
Quality Information Q68 3 6.8 50.0
Easy Ordering Q69 5 11.4 83.3
Easy to Cancel Q70 3 6.8 50.0
Reliability Q71 4 9.1 66.7
Easy Payment Q72 3 6.8 50.0
Customer Support Q73 3 6.8 50.0
Security Q74 4 9.1 66.7
Quick Delivery Q75 4 9.1 66.7
Low Prices Q76 3 6.8 50.0
Cutting Edge Q77 1 2.3 16.7
Easy to Contact Q78 3 6.8 50.0
------- ----- -----
Total responses 44 100.0 733.3
0 missing cases; 6 valid cases
X3: 1 <1 Year
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 93 9.4 76.2
Easy returns Q67 68 6.9 55.7
Quality Information Q68 88 8.9 72.1
Easy Ordering Q69 90 9.1 73.8
Easy to Cancel Q70 66 6.7 54.1
Reliability Q71 91 9.2 74.6
Easy Payment Q72 63 6.4 51.6
Customer Support Q73 77 7.8 63.1
Security Q74 93 9.4 76.2
Quick Delivery Q75 81 8.2 66.4
Low Prices Q76 83 8.4 68.0
Cutting Edge Q77 26 2.6 21.3
Easy to Contact Q78 68 6.9 55.7
None Q79 5 .5 4.1
------- ----- -----
Total responses 992 100.0 813.1
0 missing cases; 122 valid cases
X3: 2 1-3 Years
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 369 9.9 80.0
Easy returns Q67 252 6.7 54.7
Quality Information Q68 337 9.0 73.1
Easy Ordering Q69 346 9.2 75.1
Easy to Cancel Q70 235 6.3 51.0
Reliability Q71 346 9.2 75.1
Easy Payment Q72 249 6.6 54.0
Customer Support Q73 269 7.2 58.4
Security Q74 381 10.2 82.6
Quick Delivery Q75 318 8.5 69.0
Low Prices Q76 317 8.5 68.8
Cutting Edge Q77 86 2.3 18.7
Easy to Contact Q78 229 6.1 49.7
None Q79 12 .3 2.6
------- ----- -----
Total responses 3746 100.0 812.6
0 missing cases; 461 valid cases
X3: 3 >4 Years
Group G79 Important features
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Variety Q66 428 10.2 77.5
Easy returns Q67 251 6.0 45.5
Quality Information Q68 403 9.6 73.0
Easy Ordering Q69 417 9.9 75.5
Easy to Cancel Q70 218 5.2 39.5
Reliability Q71 381 9.1 69.0
Easy Payment Q72 308 7.3 55.8
Customer Support Q73 266 6.3 48.2
Security Q74 416 9.9 75.4
Quick Delivery Q75 361 8.6 65.4
Low Prices Q76 393 9.4 71.2
Cutting Edge Q77 79 1.9 14.3
Easy to Contact Q78 263 6.3 47.6
None Q79 17 .4 3.1
------- ----- -----
Total responses 4201 100.0 761.1
0 missing cases; 552 valid cases
For more information or to submit comments:
send email to www-survey@cc.gatech.edu.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280