GVU's Ninth WWW User Survey Graphs

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Why Email Package Was Chosen


Why did you choose this particular email package?
(Please check all that apply.)

Why Email Package Was Chosen





Group G47  "Why Email Package Was Chosen"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34         2999     20.8     39.1
Reputation                               Q35          979      6.8     12.8
Experience                               Q36         1289      8.9     16.8
Free                                     Q37         1500     10.4     19.6
Friends                                  Q38          706      4.9      9.2
Magazine                                 Q39          198      1.4      2.6
Already use                              Q40          855      5.9     11.1
Ad                                       Q41          137      1.0      1.8
Trade Show                               Q42           18       .1       .2
Online                                   Q43          114       .8      1.5
Features                                 Q44         1662     11.5     21.7
Easiest                                  Q45         1691     11.7     22.0
Integrated                               Q46         1685     11.7     22.0
Other                                    Q47          578      4.0      7.5
                                                  -------    -----    -----
                                 Total responses    14411    100.0    187.9

0 missing cases;  7,670 valid cases

Why Email Package Was Chosen




X1:         .

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34           31     19.7     34.4
Reputation                               Q35           13      8.3     14.4
Experience                               Q36           14      8.9     15.6
Free                                     Q37           15      9.6     16.7
Friends                                  Q38           10      6.4     11.1
Magazine                                 Q39            3      1.9      3.3
Already use                              Q40            6      3.8      6.7
Ad                                       Q41            3      1.9      3.3
Online                                   Q43            2      1.3      2.2
Features                                 Q44           20     12.7     22.2
Easiest                                  Q45           21     13.4     23.3
Integrated                               Q46           13      8.3     14.4
Other                                    Q47            6      3.8      6.7
                                                  -------    -----    -----
                                 Total responses      157    100.0    174.4

0 missing cases;  90 valid cases



X1:         1   USA

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34         2594     21.9     40.5
Reputation                               Q35          812      6.9     12.7
Experience                               Q36         1077      9.1     16.8
Free                                     Q37         1281     10.8     20.0
Friends                                  Q38          582      4.9      9.1
Magazine                                 Q39          166      1.4      2.6
Already use                              Q40          686      5.8     10.7
Ad                                       Q41          116      1.0      1.8
Trade Show                               Q42           17       .1       .3
Online                                   Q43           89       .8      1.4
Features                                 Q44         1266     10.7     19.8
Easiest                                  Q45         1315     11.1     20.5
Integrated                               Q46         1369     11.6     21.4
Other                                    Q47          462      3.9      7.2
                                                  -------    -----    -----
                                 Total responses    11832    100.0    184.8

0 missing cases;  6,402 valid cases



X1:         2   Europe

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34          141     15.4     30.7
Reputation                               Q35           50      5.5     10.9
Experience                               Q36           70      7.7     15.3
Free                                     Q37           58      6.3     12.6
Friends                                  Q38           45      4.9      9.8
Magazine                                 Q39           11      1.2      2.4
Already use                              Q40           72      7.9     15.7
Ad                                       Q41            5       .5      1.1
Online                                   Q43           11      1.2      2.4
Features                                 Q44          162     17.7     35.3
Easiest                                  Q45          135     14.8     29.4
Integrated                               Q46          107     11.7     23.3
Other                                    Q47           48      5.2     10.5
                                                  -------    -----    -----
                                 Total responses      915    100.0    199.3

0 missing cases;  459 valid cases



X1:         3   Other

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34          233     15.5     32.4
Reputation                               Q35          104      6.9     14.5
Experience                               Q36          128      8.5     17.8
Free                                     Q37          146      9.7     20.3
Friends                                  Q38           69      4.6      9.6
Magazine                                 Q39           18      1.2      2.5
Already use                              Q40           91      6.0     12.7
Ad                                       Q41           13       .9      1.8
Trade Show                               Q42            1       .1       .1
Online                                   Q43           12       .8      1.7
Features                                 Q44          214     14.2     29.8
Easiest                                  Q45          220     14.6     30.6
Integrated                               Q46          196     13.0     27.3
Other                                    Q47           62      4.1      8.6
                                                  -------    -----    -----
                                 Total responses     1507    100.0    209.6

0 missing cases;  719 valid cases

Why Email Package Was Chosen




X4:       .

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34           31     19.7     34.4
Reputation                               Q35           13      8.3     14.4
Experience                               Q36           14      8.9     15.6
Free                                     Q37           15      9.6     16.7
Friends                                  Q38           10      6.4     11.1
Magazine                                 Q39            3      1.9      3.3
Already use                              Q40            6      3.8      6.7
Ad                                       Q41            3      1.9      3.3
Online                                   Q43            2      1.3      2.2
Features                                 Q44           20     12.7     22.2
Easiest                                  Q45           21     13.4     23.3
Integrated                               Q46           13      8.3     14.4
Other                                    Q47            6      3.8      6.7
                                                  -------    -----    -----
                                 Total responses      157    100.0    174.4

0 missing cases;  90 valid cases



X4:      1.00   Female

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34         1206     28.0     46.1
Reputation                               Q35          228      5.3      8.7
Experience                               Q36          321      7.4     12.3
Free                                     Q37          442     10.3     16.9
Friends                                  Q38          287      6.7     11.0
Magazine                                 Q39           36       .8      1.4
Already use                              Q40          254      5.9      9.7
Ad                                       Q41           40       .9      1.5
Trade Show                               Q42            4       .1       .2
Online                                   Q43           34       .8      1.3
Features                                 Q44          384      8.9     14.7
Easiest                                  Q45          449     10.4     17.2
Integrated                               Q46          454     10.5     17.3
Other                                    Q47          173      4.0      6.6
                                                  -------    -----    -----
                                 Total responses     4312    100.0    164.8

0 missing cases;  2,617 valid cases



X4:      2.00   Male

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34         1762     17.7     35.5
Reputation                               Q35          738      7.4     14.9
Experience                               Q36          954      9.6     19.2
Free                                     Q37         1043     10.5     21.0
Friends                                  Q38          409      4.1      8.2
Magazine                                 Q39          159      1.6      3.2
Already use                              Q40          595      6.0     12.0
Ad                                       Q41           94       .9      1.9
Trade Show                               Q42           14       .1       .3
Online                                   Q43           78       .8      1.6
Features                                 Q44         1258     12.7     25.3
Easiest                                  Q45         1221     12.3     24.6
Integrated                               Q46         1218     12.3     24.5
Other                                    Q47          399      4.0      8.0
                                                  -------    -----    -----
                                 Total responses     9942    100.0    200.3

0 missing cases;  4,963 valid cases

Why Email Package Was Chosen




X2:         .

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34           32     19.9     34.0
Reputation                               Q35           13      8.1     13.8
Experience                               Q36           14      8.7     14.9
Free                                     Q37           15      9.3     16.0
Friends                                  Q38           11      6.8     11.7
Magazine                                 Q39            3      1.9      3.2
Already use                              Q40            6      3.7      6.4
Ad                                       Q41            3      1.9      3.2
Online                                   Q43            2      1.2      2.1
Features                                 Q44           20     12.4     21.3
Easiest                                  Q45           21     13.0     22.3
Integrated                               Q46           13      8.1     13.8
Other                                    Q47            8      5.0      8.5
                                                  -------    -----    -----
                                 Total responses      161    100.0    171.3

0 missing cases;  94 valid cases



X2:         1   11-20

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34          335     18.1     41.2
Reputation                               Q35          131      7.1     16.1
Experience                               Q36          145      7.8     17.8
Free                                     Q37          186     10.0     22.9
Friends                                  Q38          120      6.5     14.7
Magazine                                 Q39           29      1.6      3.6
Already use                              Q40          105      5.7     12.9
Ad                                       Q41           38      2.1      4.7
Online                                   Q43           19      1.0      2.3
Features                                 Q44          222     12.0     27.3
Easiest                                  Q45          258     13.9     31.7
Integrated                               Q46          177      9.6     21.7
Other                                    Q47           87      4.7     10.7
                                                  -------    -----    -----
                                 Total responses     1852    100.0    227.5

0 missing cases;  814 valid cases



X2:         2   21-25

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34          440     19.8     40.0
Reputation                               Q35          144      6.5     13.1
Experience                               Q36          197      8.9     17.9
Free                                     Q37          205      9.2     18.6
Friends                                  Q38          112      5.0     10.2
Magazine                                 Q39           29      1.3      2.6
Already use                              Q40          184      8.3     16.7
Ad                                       Q41           19       .9      1.7
Trade Show                               Q42            1       .0       .1
Online                                   Q43           19       .9      1.7
Features                                 Q44          278     12.5     25.2
Easiest                                  Q45          295     13.3     26.8
Integrated                               Q46          216      9.7     19.6
Other                                    Q47           84      3.8      7.6
                                                  -------    -----    -----
                                 Total responses     2223    100.0    201.9

0 missing cases;  1,101 valid cases



X2:         3   26-50

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34         1733     21.3     39.1
Reputation                               Q35          550      6.8     12.4
Experience                               Q36          753      9.2     17.0
Free                                     Q37          849     10.4     19.1
Friends                                  Q38          354      4.3      8.0
Magazine                                 Q39          103      1.3      2.3
Already use                              Q40          490      6.0     11.0
Ad                                       Q41           65       .8      1.5
Trade Show                               Q42           13       .2       .3
Online                                   Q43           60       .7      1.4
Features                                 Q44          955     11.7     21.5
Easiest                                  Q45          902     11.1     20.3
Integrated                               Q46         1003     12.3     22.6
Other                                    Q47          316      3.9      7.1
                                                  -------    -----    -----
                                 Total responses     8146    100.0    183.7

0 missing cases;  4,435 valid cases



X2:         4   50+

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34          459     22.6     37.4
Reputation                               Q35          141      6.9     11.5
Experience                               Q36          180      8.9     14.7
Free                                     Q37          245     12.1     20.0
Friends                                  Q38          109      5.4      8.9
Magazine                                 Q39           34      1.7      2.8
Already use                              Q40           70      3.4      5.7
Ad                                       Q41           12       .6      1.0
Trade Show                               Q42            4       .2       .3
Online                                   Q43           14       .7      1.1
Features                                 Q44          187      9.2     15.3
Easiest                                  Q45          215     10.6     17.5
Integrated                               Q46          276     13.6     22.5
Other                                    Q47           83      4.1      6.8
                                                  -------    -----    -----
                                 Total responses     2029    100.0    165.5

0 missing cases;  1,226 valid cases

Why Email Package Was Chosen




X3:         .

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34           31     19.7     34.4
Reputation                               Q35           13      8.3     14.4
Experience                               Q36           14      8.9     15.6
Free                                     Q37           15      9.6     16.7
Friends                                  Q38           10      6.4     11.1
Magazine                                 Q39            3      1.9      3.3
Already use                              Q40            6      3.8      6.7
Ad                                       Q41            3      1.9      3.3
Online                                   Q43            2      1.3      2.2
Features                                 Q44           20     12.7     22.2
Easiest                                  Q45           21     13.4     23.3
Integrated                               Q46           13      8.3     14.4
Other                                    Q47            6      3.8      6.7
                                                  -------    -----    -----
                                 Total responses      157    100.0    174.4

0 missing cases;  90 valid cases



X3:         1   <1 Year

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34          544     32.3     47.6
Reputation                               Q35           81      4.8      7.1
Experience                               Q36           67      4.0      5.9
Free                                     Q37          232     13.8     20.3
Friends                                  Q38          148      8.8     12.9
Magazine                                 Q39           18      1.1      1.6
Already use                              Q40           39      2.3      3.4
Ad                                       Q41           29      1.7      2.5
Trade Show                               Q42            1       .1       .1
Online                                   Q43            9       .5       .8
Features                                 Q44           96      5.7      8.4
Easiest                                  Q45          133      7.9     11.6
Integrated                               Q46          200     11.9     17.5
Other                                    Q47           86      5.1      7.5
                                                  -------    -----    -----
                                 Total responses     1683    100.0    147.2

0 missing cases;  1,143 valid cases



X3:         2   1-3 Years

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34         1401     24.0     42.6
Reputation                               Q35          359      6.1     10.9
Experience                               Q36          472      8.1     14.4
Free                                     Q37          628     10.8     19.1
Friends                                  Q38          283      4.8      8.6
Magazine                                 Q39           85      1.5      2.6
Already use                              Q40          318      5.4      9.7
Ad                                       Q41           65      1.1      2.0
Trade Show                               Q42            6       .1       .2
Online                                   Q43           35       .6      1.1
Features                                 Q44          588     10.1     17.9
Easiest                                  Q45          667     11.4     20.3
Integrated                               Q46          706     12.1     21.5
Other                                    Q47          225      3.9      6.8
                                                  -------    -----    -----
                                 Total responses     5838    100.0    177.7

0 missing cases;  3,285 valid cases



X3:         3   >4 Years

Group G47  Why Email Package Was Chosen
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Bundled                                  Q34         1023     15.2     32.5
Reputation                               Q35          526      7.8     16.7
Experience                               Q36          736     10.9     23.4
Free                                     Q37          625      9.3     19.8
Friends                                  Q38          265      3.9      8.4
Magazine                                 Q39           92      1.4      2.9
Already use                              Q40          492      7.3     15.6
Ad                                       Q41           40       .6      1.3
Trade Show                               Q42           11       .2       .3
Online                                   Q43           68      1.0      2.2
Features                                 Q44          958     14.2     30.4
Easiest                                  Q45          870     12.9     27.6
Integrated                               Q46          766     11.4     24.3
Other                                    Q47          261      3.9      8.3
                                                  -------    -----    -----
                                 Total responses     6733    100.0    213.6

0 missing cases;  3,152 valid cases


Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280