GVU's Ninth WWW User Survey Graphs

[Back to Ninth Survey Home | Back to Ninth Survey Graphs]

Email Experiences


Which of the following email experiences have you had?
(Please check all that apply.)

Email Experiences





Group G66  "Email Experiences"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         7624     10.9     99.4
Received                                 Q51         7605     10.9     99.2
Sent HTML                                Q52         4044      5.8     52.7
Received HTML                            Q53         5142      7.3     67.0
Sent secure                              Q54         2416      3.4     31.5
Recieved secure                          Q55         2278      3.3     29.7
Signature                                Q56         3565      5.1     46.5
Vcards                                   Q57          617       .9      8.0
Sent attach                              Q58         6684      9.5     87.1
Received attach                          Q59         7055     10.1     92.0
Read attach                              Q60         6789      9.7     88.5
Archive                                  Q61         5018      7.2     65.4
Seek help                                Q62         1238      1.8     16.1
Deleted                                  Q63         3401      4.9     44.3
Corrupted                                Q64         1228      1.8     16.0
Spam                                     Q65         5342      7.6     69.6
None                                     Q66           18       .0       .2
                                                  -------    -----    -----
                                 Total responses    70064    100.0    913.5

0 missing cases;  7,670 valid cases

Email Experiences




X1:         .

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50           87     11.3     96.7
Received                                 Q51           86     11.2     95.6
Sent HTML                                Q52           48      6.2     53.3
Received HTML                            Q53           57      7.4     63.3
Sent secure                              Q54           29      3.8     32.2
Recieved secure                          Q55           24      3.1     26.7
Signature                                Q56           40      5.2     44.4
Vcards                                   Q57            8      1.0      8.9
Sent attach                              Q58           74      9.6     82.2
Received attach                          Q59           76      9.9     84.4
Read attach                              Q60           71      9.2     78.9
Archive                                  Q61           54      7.0     60.0
Seek help                                Q62           16      2.1     17.8
Deleted                                  Q63           30      3.9     33.3
Corrupted                                Q64           11      1.4     12.2
Spam                                     Q65           57      7.4     63.3
None                                     Q66            1       .1      1.1
                                                  -------    -----    -----
                                 Total responses      769    100.0    854.4

0 missing cases;  90 valid cases



X1:         1   USA

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         6368     11.0     99.5
Received                                 Q51         6355     11.0     99.3
Sent HTML                                Q52         3346      5.8     52.3
Received HTML                            Q53         4235      7.3     66.2
Sent secure                              Q54         1980      3.4     30.9
Recieved secure                          Q55         1854      3.2     29.0
Signature                                Q56         2813      4.9     43.9
Vcards                                   Q57          470       .8      7.3
Sent attach                              Q58         5509      9.5     86.1
Received attach                          Q59         5855     10.1     91.5
Read attach                              Q60         5623      9.7     87.8
Archive                                  Q61         4088      7.1     63.9
Seek help                                Q62         1070      1.8     16.7
Deleted                                  Q63         2851      4.9     44.5
Corrupted                                Q64          959      1.7     15.0
Spam                                     Q65         4474      7.7     69.9
None                                     Q66           11       .0       .2
                                                  -------    -----    -----
                                 Total responses    57861    100.0    903.8

0 missing cases;  6,402 valid cases



X1:         2   Europe

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50          456      9.9     99.3
Received                                 Q51          455      9.8     99.1
Sent HTML                                Q52          242      5.2     52.7
Received HTML                            Q53          331      7.2     72.1
Sent secure                              Q54          183      4.0     39.9
Recieved secure                          Q55          186      4.0     40.5
Signature                                Q56          306      6.6     66.7
Vcards                                   Q57           55      1.2     12.0
Sent attach                              Q58          442      9.6     96.3
Received attach                          Q59          445      9.6     96.9
Read attach                              Q60          434      9.4     94.6
Archive                                  Q61          382      8.3     83.2
Seek help                                Q62           65      1.4     14.2
Deleted                                  Q63          199      4.3     43.4
Corrupted                                Q64          103      2.2     22.4
Spam                                     Q65          339      7.3     73.9
None                                     Q66            2       .0       .4
                                                  -------    -----    -----
                                 Total responses     4625    100.0   1007.6

0 missing cases;  459 valid cases



X1:         3   Other

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50          713     10.5     99.2
Received                                 Q51          709     10.4     98.6
Sent HTML                                Q52          408      6.0     56.7
Received HTML                            Q53          519      7.6     72.2
Sent secure                              Q54          224      3.3     31.2
Recieved secure                          Q55          214      3.1     29.8
Signature                                Q56          406      6.0     56.5
Vcards                                   Q57           84      1.2     11.7
Sent attach                              Q58          659      9.7     91.7
Received attach                          Q59          679     10.0     94.4
Read attach                              Q60          661      9.7     91.9
Archive                                  Q61          494      7.3     68.7
Seek help                                Q62           87      1.3     12.1
Deleted                                  Q63          321      4.7     44.6
Corrupted                                Q64          155      2.3     21.6
Spam                                     Q65          472      6.9     65.6
None                                     Q66            4       .1       .6
                                                  -------    -----    -----
                                 Total responses     6809    100.0    947.0

0 missing cases;  719 valid cases

Email Experiences




X4:       .

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50           87     11.3     96.7
Received                                 Q51           86     11.2     95.6
Sent HTML                                Q52           48      6.2     53.3
Received HTML                            Q53           57      7.4     63.3
Sent secure                              Q54           29      3.8     32.2
Recieved secure                          Q55           24      3.1     26.7
Signature                                Q56           40      5.2     44.4
Vcards                                   Q57            8      1.0      8.9
Sent attach                              Q58           74      9.6     82.2
Received attach                          Q59           76      9.9     84.4
Read attach                              Q60           71      9.2     78.9
Archive                                  Q61           54      7.0     60.0
Seek help                                Q62           16      2.1     17.8
Deleted                                  Q63           30      3.9     33.3
Corrupted                                Q64           11      1.4     12.2
Spam                                     Q65           57      7.4     63.3
None                                     Q66            1       .1      1.1
                                                  -------    -----    -----
                                 Total responses      769    100.0    854.4

0 missing cases;  90 valid cases



X4:      1.00   Female

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         2602     11.5     99.4
Received                                 Q51         2590     11.4     99.0
Sent HTML                                Q52         1251      5.5     47.8
Received HTML                            Q53         1607      7.1     61.4
Sent secure                              Q54          604      2.7     23.1
Recieved secure                          Q55          599      2.6     22.9
Signature                                Q56         1064      4.7     40.7
Vcards                                   Q57          131       .6      5.0
Sent attach                              Q58         2150      9.5     82.2
Received attach                          Q59         2353     10.4     89.9
Read attach                              Q60         2248      9.9     85.9
Archive                                  Q61         1564      6.9     59.8
Seek help                                Q62          578      2.6     22.1
Deleted                                  Q63         1212      5.4     46.3
Corrupted                                Q64          399      1.8     15.2
Spam                                     Q65         1683      7.4     64.3
None                                     Q66            8       .0       .3
                                                  -------    -----    -----
                                 Total responses    22643    100.0    865.2

0 missing cases;  2,617 valid cases



X4:      2.00   Male

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         4935     10.6     99.4
Received                                 Q51         4929     10.6     99.3
Sent HTML                                Q52         2745      5.9     55.3
Received HTML                            Q53         3478      7.5     70.1
Sent secure                              Q54         1783      3.8     35.9
Recieved secure                          Q55         1655      3.5     33.3
Signature                                Q56         2461      5.3     49.6
Vcards                                   Q57          478      1.0      9.6
Sent attach                              Q58         4460      9.6     89.9
Received attach                          Q59         4626      9.9     93.2
Read attach                              Q60         4470      9.6     90.1
Archive                                  Q61         3400      7.3     68.5
Seek help                                Q62          644      1.4     13.0
Deleted                                  Q63         2159      4.6     43.5
Corrupted                                Q64          818      1.8     16.5
Spam                                     Q65         3602      7.7     72.6
None                                     Q66            9       .0       .2
                                                  -------    -----    -----
                                 Total responses    46652    100.0    940.0

0 missing cases;  4,963 valid cases

Email Experiences




X2:         .

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50           90     11.3     95.7
Received                                 Q51           89     11.1     94.7
Sent HTML                                Q52           50      6.3     53.2
Received HTML                            Q53           59      7.4     62.8
Sent secure                              Q54           30      3.8     31.9
Recieved secure                          Q55           25      3.1     26.6
Signature                                Q56           41      5.1     43.6
Vcards                                   Q57            9      1.1      9.6
Sent attach                              Q58           76      9.5     80.9
Received attach                          Q59           78      9.8     83.0
Read attach                              Q60           73      9.1     77.7
Archive                                  Q61           56      7.0     59.6
Seek help                                Q62           18      2.3     19.1
Deleted                                  Q63           31      3.9     33.0
Corrupted                                Q64           12      1.5     12.8
Spam                                     Q65           61      7.6     64.9
None                                     Q66            2       .3      2.1
                                                  -------    -----    -----
                                 Total responses      800    100.0    851.1

0 missing cases;  94 valid cases



X2:         1   11-20

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50          805     10.7     98.9
Received                                 Q51          803     10.6     98.6
Sent HTML                                Q52          483      6.4     59.3
Received HTML                            Q53          588      7.8     72.2
Sent secure                              Q54          231      3.1     28.4
Recieved secure                          Q55          228      3.0     28.0
Signature                                Q56          449      5.9     55.2
Vcards                                   Q57           79      1.0      9.7
Sent attach                              Q58          688      9.1     84.5
Received attach                          Q59          742      9.8     91.2
Read attach                              Q60          706      9.3     86.7
Archive                                  Q61          521      6.9     64.0
Seek help                                Q62          113      1.5     13.9
Deleted                                  Q63          422      5.6     51.8
Corrupted                                Q64          144      1.9     17.7
Spam                                     Q65          551      7.3     67.7
None                                     Q66            5       .1       .6
                                                  -------    -----    -----
                                 Total responses     7558    100.0    928.5

0 missing cases;  814 valid cases



X2:         2   21-25

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         1094     10.1     99.4
Received                                 Q51         1090     10.1     99.0
Sent HTML                                Q52          641      5.9     58.2
Received HTML                            Q53          814      7.5     73.9
Sent secure                              Q54          378      3.5     34.3
Recieved secure                          Q55          382      3.5     34.7
Signature                                Q56          672      6.2     61.0
Vcards                                   Q57          105      1.0      9.5
Sent attach                              Q58          996      9.2     90.5
Received attach                          Q59         1043      9.6     94.7
Read attach                              Q60         1023      9.4     92.9
Archive                                  Q61          796      7.4     72.3
Seek help                                Q62          187      1.7     17.0
Deleted                                  Q63          574      5.3     52.1
Corrupted                                Q64          215      2.0     19.5
Spam                                     Q65          817      7.5     74.2
None                                     Q66            1       .0       .1
                                                  -------    -----    -----
                                 Total responses    10828    100.0    983.5

0 missing cases;  1,101 valid cases



X2:         3   26-50

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         4415     10.8     99.5
Received                                 Q51         4406     10.7     99.3
Sent HTML                                Q52         2352      5.7     53.0
Received HTML                            Q53         3020      7.4     68.1
Sent secure                              Q54         1461      3.6     32.9
Recieved secure                          Q55         1376      3.4     31.0
Signature                                Q56         2035      5.0     45.9
Vcards                                   Q57          371       .9      8.4
Sent attach                              Q58         3976      9.7     89.7
Received attach                          Q59         4153     10.1     93.6
Read attach                              Q60         4009      9.8     90.4
Archive                                  Q61         2995      7.3     67.5
Seek help                                Q62          679      1.7     15.3
Deleted                                  Q63         1935      4.7     43.6
Corrupted                                Q64          728      1.8     16.4
Spam                                     Q65         3143      7.7     70.9
None                                     Q66            7       .0       .2
                                                  -------    -----    -----
                                 Total responses    41061    100.0    925.8

0 missing cases;  4,435 valid cases



X2:         4   50+

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         1220     12.4     99.5
Received                                 Q51         1217     12.4     99.3
Sent HTML                                Q52          518      5.3     42.3
Received HTML                            Q53          661      6.7     53.9
Sent secure                              Q54          316      3.2     25.8
Recieved secure                          Q55          267      2.7     21.8
Signature                                Q56          368      3.7     30.0
Vcards                                   Q57           53       .5      4.3
Sent attach                              Q58          948      9.7     77.3
Received attach                          Q59         1039     10.6     84.7
Read attach                              Q60          978     10.0     79.8
Archive                                  Q61          650      6.6     53.0
Seek help                                Q62          241      2.5     19.7
Deleted                                  Q63          439      4.5     35.8
Corrupted                                Q64          129      1.3     10.5
Spam                                     Q65          770      7.8     62.8
None                                     Q66            3       .0       .2
                                                  -------    -----    -----
                                 Total responses     9817    100.0    800.7

0 missing cases;  1,226 valid cases

Email Experiences




X3:         .

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50           87     11.3     96.7
Received                                 Q51           86     11.2     95.6
Sent HTML                                Q52           48      6.2     53.3
Received HTML                            Q53           57      7.4     63.3
Sent secure                              Q54           29      3.8     32.2
Recieved secure                          Q55           24      3.1     26.7
Signature                                Q56           40      5.2     44.4
Vcards                                   Q57            8      1.0      8.9
Sent attach                              Q58           74      9.6     82.2
Received attach                          Q59           76      9.9     84.4
Read attach                              Q60           71      9.2     78.9
Archive                                  Q61           54      7.0     60.0
Seek help                                Q62           16      2.1     17.8
Deleted                                  Q63           30      3.9     33.3
Corrupted                                Q64           11      1.4     12.2
Spam                                     Q65           57      7.4     63.3
None                                     Q66            1       .1      1.1
                                                  -------    -----    -----
                                 Total responses      769    100.0    854.4

0 missing cases;  90 valid cases



X3:         1   <1 Year

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         1124     14.8     98.3
Received                                 Q51         1120     14.7     98.0
Sent HTML                                Q52          380      5.0     33.2
Received HTML                            Q53          489      6.4     42.8
Sent secure                              Q54          174      2.3     15.2
Recieved secure                          Q55          152      2.0     13.3
Signature                                Q56          182      2.4     15.9
Vcards                                   Q57           36       .5      3.1
Sent attach                              Q58          706      9.3     61.8
Received attach                          Q59          855     11.2     74.8
Read attach                              Q60          769     10.1     67.3
Archive                                  Q61          457      6.0     40.0
Seek help                                Q62          276      3.6     24.1
Deleted                                  Q63          370      4.9     32.4
Corrupted                                Q64           80      1.1      7.0
Spam                                     Q65          435      5.7     38.1
None                                     Q66            9       .1       .8
                                                  -------    -----    -----
                                 Total responses     7614    100.0    666.1

0 missing cases;  1,143 valid cases



X3:         2   1-3 Years

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         3269     11.3     99.5
Received                                 Q51         3258     11.3     99.2
Sent HTML                                Q52         1684      5.8     51.3
Received HTML                            Q53         2094      7.2     63.7
Sent secure                              Q54          869      3.0     26.5
Recieved secure                          Q55          810      2.8     24.7
Signature                                Q56         1268      4.4     38.6
Vcards                                   Q57          209       .7      6.4
Sent attach                              Q58         2877     10.0     87.6
Received attach                          Q59         3033     10.5     92.3
Read attach                              Q60         2906     10.1     88.5
Archive                                  Q61         1990      6.9     60.6
Seek help                                Q62          551      1.9     16.8
Deleted                                  Q63         1435      5.0     43.7
Corrupted                                Q64          438      1.5     13.3
Spam                                     Q65         2206      7.6     67.2
None                                     Q66            5       .0       .2
                                                  -------    -----    -----
                                 Total responses    28902    100.0    879.8

0 missing cases;  3,285 valid cases



X3:         3   >4 Years

Group G66  Email Experiences
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Sent                                     Q50         3144      9.6     99.7
Received                                 Q51         3141      9.6     99.7
Sent HTML                                Q52         1932      5.9     61.3
Received HTML                            Q53         2502      7.6     79.4
Sent secure                              Q54         1344      4.1     42.6
Recieved secure                          Q55         1292      3.9     41.0
Signature                                Q56         2075      6.3     65.8
Vcards                                   Q57          364      1.1     11.5
Sent attach                              Q58         3027      9.2     96.0
Received attach                          Q59         3091      9.4     98.1
Read attach                              Q60         3043      9.3     96.5
Archive                                  Q61         2517      7.7     79.9
Seek help                                Q62          395      1.2     12.5
Deleted                                  Q63         1566      4.8     49.7
Corrupted                                Q64          699      2.1     22.2
Spam                                     Q65         2644      8.1     83.9
None                                     Q66            3       .0       .1
                                                  -------    -----    -----
                                 Total responses    32779    100.0   1039.9

0 missing cases;  3,152 valid cases


Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280