GVU's Ninth WWW User Survey Graphs

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Use of Communication Technologies


Which of the following technologies do you use to communicate with others on a routine basis?
(Please check all that apply.)

Use of Communication Technologies





Group G76  "Use of Communication Technologies"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67         3825      9.7     49.9
Email                                    Q68         7510     19.0     97.9
Phone                                    Q69         7479     19.0     97.5
Wireless Phone                           Q70         3458      8.8     45.1
Pagers                                   Q71         2616      6.6     34.1
Voice Mail                               Q72         4816     12.2     62.8
Snail Mail                               Q73         5896     15.0     76.9
Next Day Mail                            Q74         3100      7.9     40.4
Other                                    Q75          725      1.8      9.5
Don't Know                               Q76            7       .0       .1
                                                  -------    -----    -----
                                 Total responses    39432    100.0    514.1

0 missing cases;  7,670 valid cases

Use of Communication Technologies




X1:         .

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67           44     10.1     48.9
Email                                    Q68           86     19.7     95.6
Phone                                    Q69           83     19.0     92.2
Wireless Phone                           Q70           51     11.7     56.7
Pagers                                   Q71           27      6.2     30.0
Voice Mail                               Q72           48     11.0     53.3
Snail Mail                               Q73           60     13.7     66.7
Next Day Mail                            Q74           30      6.9     33.3
Other                                    Q75            7      1.6      7.8
Don't Know                               Q76            1       .2      1.1
                                                  -------    -----    -----
                                 Total responses      437    100.0    485.6

0 missing cases;  90 valid cases



X1:         1   USA

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67         3146      9.4     49.1
Email                                    Q68         6265     18.8     97.9
Phone                                    Q69         6256     18.7     97.7
Wireless Phone                           Q70         2830      8.5     44.2
Pagers                                   Q71         2373      7.1     37.1
Voice Mail                               Q72         4235     12.7     66.2
Snail Mail                               Q73         5028     15.1     78.5
Next Day Mail                            Q74         2700      8.1     42.2
Other                                    Q75          559      1.7      8.7
Don't Know                               Q76            3       .0       .0
                                                  -------    -----    -----
                                 Total responses    33395    100.0    521.6

0 missing cases;  6,402 valid cases



X1:         2   Europe

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67          242     11.3     52.7
Email                                    Q68          453     21.2     98.7
Phone                                    Q69          446     20.8     97.2
Wireless Phone                           Q70          242     11.3     52.7
Pagers                                   Q71           79      3.7     17.2
Voice Mail                               Q72          143      6.7     31.2
Snail Mail                               Q73          324     15.1     70.6
Next Day Mail                            Q74          142      6.6     30.9
Other                                    Q75           69      3.2     15.0
Don't Know                               Q76            1       .0       .2
                                                  -------    -----    -----
                                 Total responses     2141    100.0    466.4

0 missing cases;  459 valid cases



X1:         3   Other

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67          393     11.4     54.7
Email                                    Q68          706     20.4     98.2
Phone                                    Q69          694     20.1     96.5
Wireless Phone                           Q70          335      9.7     46.6
Pagers                                   Q71          137      4.0     19.1
Voice Mail                               Q72          390     11.3     54.2
Snail Mail                               Q73          484     14.0     67.3
Next Day Mail                            Q74          228      6.6     31.7
Other                                    Q75           90      2.6     12.5
Don't Know                               Q76            2       .1       .3
                                                  -------    -----    -----
                                 Total responses     3459    100.0    481.1

0 missing cases;  719 valid cases

Use of Communication Technologies




X4:       .

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67           44     10.1     48.9
Email                                    Q68           86     19.7     95.6
Phone                                    Q69           83     19.0     92.2
Wireless Phone                           Q70           51     11.7     56.7
Pagers                                   Q71           27      6.2     30.0
Voice Mail                               Q72           48     11.0     53.3
Snail Mail                               Q73           60     13.7     66.7
Next Day Mail                            Q74           30      6.9     33.3
Other                                    Q75            7      1.6      7.8
Don't Know                               Q76            1       .2      1.1
                                                  -------    -----    -----
                                 Total responses      437    100.0    485.6

0 missing cases;  90 valid cases



X4:      1.00   Female

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67         1296      9.6     49.5
Email                                    Q68         2572     19.0     98.3
Phone                                    Q69         2566     19.0     98.1
Wireless Phone                           Q70         1131      8.4     43.2
Pagers                                   Q71          829      6.1     31.7
Voice Mail                               Q72         1713     12.7     65.5
Snail Mail                               Q73         2113     15.6     80.7
Next Day Mail                            Q74         1081      8.0     41.3
Other                                    Q75          205      1.5      7.8
Don't Know                               Q76            3       .0       .1
                                                  -------    -----    -----
                                 Total responses    13509    100.0    516.2

0 missing cases;  2,617 valid cases



X4:      2.00   Male

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67         2485      9.8     50.1
Email                                    Q68         4852     19.0     97.8
Phone                                    Q69         4830     19.0     97.3
Wireless Phone                           Q70         2276      8.9     45.9
Pagers                                   Q71         1760      6.9     35.5
Voice Mail                               Q72         3055     12.0     61.6
Snail Mail                               Q73         3723     14.6     75.0
Next Day Mail                            Q74         1989      7.8     40.1
Other                                    Q75          513      2.0     10.3
Don't Know                               Q76            3       .0       .1
                                                  -------    -----    -----
                                 Total responses    25486    100.0    513.5

0 missing cases;  4,963 valid cases

Use of Communication Technologies




X2:         .

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67           45     10.0     47.9
Email                                    Q68           89     19.7     94.7
Phone                                    Q69           86     19.1     91.5
Wireless Phone                           Q70           52     11.5     55.3
Pagers                                   Q71           28      6.2     29.8
Voice Mail                               Q72           50     11.1     53.2
Snail Mail                               Q73           62     13.7     66.0
Next Day Mail                            Q74           31      6.9     33.0
Other                                    Q75            7      1.6      7.4
Don't Know                               Q76            1       .2      1.1
                                                  -------    -----    -----
                                 Total responses      451    100.0    479.8

0 missing cases;  94 valid cases



X2:         1   11-20

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67          148      4.3     18.2
Email                                    Q68          791     22.8     97.2
Phone                                    Q69          795     22.9     97.7
Wireless Phone                           Q70          319      9.2     39.2
Pagers                                   Q71          249      7.2     30.6
Voice Mail                               Q72          347     10.0     42.6
Snail Mail                               Q73          525     15.1     64.5
Next Day Mail                            Q74          165      4.8     20.3
Other                                    Q75          130      3.7     16.0
Don't Know                               Q76            1       .0       .1
                                                  -------    -----    -----
                                 Total responses     3470    100.0    426.3

0 missing cases;  814 valid cases



X2:         2   21-25

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67          428      7.9     38.9
Email                                    Q68         1084     20.0     98.5
Phone                                    Q69         1076     19.8     97.7
Wireless Phone                           Q70          457      8.4     41.5
Pagers                                   Q71          399      7.4     36.2
Voice Mail                               Q72          702     12.9     63.8
Snail Mail                               Q73          795     14.7     72.2
Next Day Mail                            Q74          352      6.5     32.0
Other                                    Q75          126      2.3     11.4
Don't Know                               Q76            2       .0       .2
                                                  -------    -----    -----
                                 Total responses     5421    100.0    492.4

0 missing cases;  1,101 valid cases



X2:         3   26-50

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67         2526     10.6     57.0
Email                                    Q68         4353     18.2     98.2
Phone                                    Q69         4336     18.1     97.8
Wireless Phone                           Q70         2105      8.8     47.5
Pagers                                   Q71         1636      6.8     36.9
Voice Mail                               Q72         3077     12.9     69.4
Snail Mail                               Q73         3521     14.7     79.4
Next Day Mail                            Q74         2008      8.4     45.3
Other                                    Q75          374      1.6      8.4
Don't Know                               Q76            3       .0       .1
                                                  -------    -----    -----
                                 Total responses    23939    100.0    539.8

0 missing cases;  4,435 valid cases



X2:         4   50+

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67          678     11.0     55.3
Email                                    Q68         1193     19.4     97.3
Phone                                    Q69         1186     19.3     96.7
Wireless Phone                           Q70          525      8.5     42.8
Pagers                                   Q71          304      4.9     24.8
Voice Mail                               Q72          640     10.4     52.2
Snail Mail                               Q73          993     16.1     81.0
Next Day Mail                            Q74          544      8.8     44.4
Other                                    Q75           88      1.4      7.2
                                                  -------    -----    -----
                                 Total responses     6151    100.0    501.7

0 missing cases;  1,226 valid cases

Use of Communication Technologies




X3:         .

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67           44     10.1     48.9
Email                                    Q68           86     19.7     95.6
Phone                                    Q69           83     19.0     92.2
Wireless Phone                           Q70           51     11.7     56.7
Pagers                                   Q71           27      6.2     30.0
Voice Mail                               Q72           48     11.0     53.3
Snail Mail                               Q73           60     13.7     66.7
Next Day Mail                            Q74           30      6.9     33.3
Other                                    Q75            7      1.6      7.8
Don't Know                               Q76            1       .2      1.1
                                                  -------    -----    -----
                                 Total responses      437    100.0    485.6

0 missing cases;  90 valid cases



X3:         1   <1 Year

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67          497      9.2     43.5
Email                                    Q68         1073     19.9     93.9
Phone                                    Q69         1108     20.6     96.9
Wireless Phone                           Q70          451      8.4     39.5
Pagers                                   Q71          369      6.9     32.3
Voice Mail                               Q72          553     10.3     48.4
Snail Mail                               Q73          832     15.5     72.8
Next Day Mail                            Q74          385      7.2     33.7
Other                                    Q75          109      2.0      9.5
Don't Know                               Q76            2       .0       .2
                                                  -------    -----    -----
                                 Total responses     5379    100.0    470.6

0 missing cases;  1,143 valid cases



X3:         2   1-3 Years

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67         1587      9.6     48.3
Email                                    Q68         3230     19.5     98.3
Phone                                    Q69         3213     19.4     97.8
Wireless Phone                           Q70         1486      9.0     45.2
Pagers                                   Q71         1076      6.5     32.8
Voice Mail                               Q72         1940     11.7     59.1
Snail Mail                               Q73         2503     15.1     76.2
Next Day Mail                            Q74         1223      7.4     37.2
Other                                    Q75          292      1.8      8.9
                                                  -------    -----    -----
                                 Total responses    16550    100.0    503.8

0 missing cases;  3,285 valid cases



X3:         3   >4 Years

Group G76  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q67         1697      9.9     53.8
Email                                    Q68         3121     18.3     99.0
Phone                                    Q69         3075     18.0     97.6
Wireless Phone                           Q70         1470      8.6     46.6
Pagers                                   Q71         1144      6.7     36.3
Voice Mail                               Q72         2275     13.3     72.2
Snail Mail                               Q73         2501     14.7     79.3
Next Day Mail                            Q74         1462      8.6     46.4
Other                                    Q75          317      1.9     10.1
Don't Know                               Q76            4       .0       .1
                                                  -------    -----    -----
                                 Total responses    17066    100.0    541.4

0 missing cases;  3,152 valid cases


Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280