GVU's Ninth WWW User Survey Graphs

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Online Services Subscribed To


Which online services do you currently subscribe to?
(Please check all that apply.

Online Services Subscribed To





Group G102  "Online Services Subscribed To"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91           13       .1       .2
AOL                                      Q92         1063     11.9     13.9
ATT                                      Q93          151      1.7      2.0
Compuserve                               Q94          177      2.0      2.3
EuropeOnline                             Q95            3       .0       .0
Microsoft                                Q96          278      3.1      3.6
Netcom                                   Q97          174      2.0      2.3
T-online                                 Q98            6       .1       .1
Prodigy                                  Q99           91      1.0      1.2
Other National                           Q100        2388     26.8     31.1
Other Local                              Q101        3323     37.3     43.3
None                                     Q102        1253     14.0     16.3
                                                  -------    -----    -----
                                 Total responses     8920    100.0    116.3

0 missing cases;  7,670 valid cases

Online Services Subscribed To




X1:         .

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            2      1.8      2.2
AOL                                      Q92           17     15.3     18.9
ATT                                      Q93            1       .9      1.1
Microsoft                                Q96           10      9.0     11.1
Netcom                                   Q97            2      1.8      2.2
Prodigy                                  Q99            2      1.8      2.2
Other National                           Q100          26     23.4     28.9
Other Local                              Q101          38     34.2     42.2
None                                     Q102          13     11.7     14.4
                                                  -------    -----    -----
                                 Total responses      111    100.0    123.3

0 missing cases;  90 valid cases



X1:         1   USA

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            6       .1       .1
AOL                                      Q92         1013     13.5     15.8
ATT                                      Q93          147      2.0      2.3
Compuserve                               Q94          138      1.8      2.2
Microsoft                                Q96          235      3.1      3.7
Netcom                                   Q97          160      2.1      2.5
T-online                                 Q98            2       .0       .0
Prodigy                                  Q99           88      1.2      1.4
Other National                           Q100        2040     27.2     31.9
Other Local                              Q101        2762     36.9     43.1
None                                     Q102         900     12.0     14.1
                                                  -------    -----    -----
                                 Total responses     7491    100.0    117.0

0 missing cases;  6,402 valid cases



X1:         2   Europe

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            4       .8       .9
AOL                                      Q92           22      4.2      4.8
Compuserve                               Q94           26      5.0      5.7
EuropeOnline                             Q95            2       .4       .4
Microsoft                                Q96            9      1.7      2.0
Netcom                                   Q97            3       .6       .7
T-online                                 Q98            3       .6       .7
Other National                           Q100         166     31.7     36.2
Other Local                              Q101         143     27.3     31.2
None                                     Q102         146     27.9     31.8
                                                  -------    -----    -----
                                 Total responses      524    100.0    114.2

0 missing cases;  459 valid cases



X1:         3   Other

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            1       .1       .1
AOL                                      Q92           11      1.4      1.5
ATT                                      Q93            3       .4       .4
Compuserve                               Q94           13      1.6      1.8
EuropeOnline                             Q95            1       .1       .1
Microsoft                                Q96           24      3.0      3.3
Netcom                                   Q97            9      1.1      1.3
T-online                                 Q98            1       .1       .1
Prodigy                                  Q99            1       .1       .1
Other National                           Q100         156     19.6     21.7
Other Local                              Q101         380     47.9     52.9
None                                     Q102         194     24.4     27.0
                                                  -------    -----    -----
                                 Total responses      794    100.0    110.4

0 missing cases;  719 valid cases

Online Services Subscribed To




X4:       .

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            2      1.8      2.2
AOL                                      Q92           17     15.3     18.9
ATT                                      Q93            1       .9      1.1
Microsoft                                Q96           10      9.0     11.1
Netcom                                   Q97            2      1.8      2.2
Prodigy                                  Q99            2      1.8      2.2
Other National                           Q100          26     23.4     28.9
Other Local                              Q101          38     34.2     42.2
None                                     Q102          13     11.7     14.4
                                                  -------    -----    -----
                                 Total responses      111    100.0    123.3

0 missing cases;  90 valid cases



X4:      1.00   Female

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            5       .2       .2
AOL                                      Q92          421     13.9     16.1
ATT                                      Q93           59      1.9      2.3
Compuserve                               Q94           51      1.7      1.9
EuropeOnline                             Q95            1       .0       .0
Microsoft                                Q96          114      3.8      4.4
Netcom                                   Q97           59      1.9      2.3
T-online                                 Q98            3       .1       .1
Prodigy                                  Q99           35      1.2      1.3
Other National                           Q100         646     21.3     24.7
Other Local                              Q101        1193     39.3     45.6
None                                     Q102         451     14.8     17.2
                                                  -------    -----    -----
                                 Total responses     3038    100.0    116.1

0 missing cases;  2,617 valid cases



X4:      2.00   Male

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            6       .1       .1
AOL                                      Q92          625     10.8     12.6
ATT                                      Q93           91      1.6      1.8
Compuserve                               Q94          126      2.2      2.5
EuropeOnline                             Q95            2       .0       .0
Microsoft                                Q96          154      2.7      3.1
Netcom                                   Q97          113      2.0      2.3
T-online                                 Q98            3       .1       .1
Prodigy                                  Q99           54       .9      1.1
Other National                           Q100        1716     29.7     34.6
Other Local                              Q101        2092     36.3     42.2
None                                     Q102         789     13.7     15.9
                                                  -------    -----    -----
                                 Total responses     5771    100.0    116.3

0 missing cases;  4,963 valid cases

Online Services Subscribed To




X2:         .

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            3      2.4      3.2
AOL                                      Q92           18     14.4     19.1
ATT                                      Q93            2      1.6      2.1
Compuserve                               Q94            1       .8      1.1
EuropeOnline                             Q95            1       .8      1.1
Microsoft                                Q96           11      8.8     11.7
Netcom                                   Q97            3      2.4      3.2
T-online                                 Q98            1       .8      1.1
Prodigy                                  Q99            3      2.4      3.2
Other National                           Q100          28     22.4     29.8
Other Local                              Q101          40     32.0     42.6
None                                     Q102          14     11.2     14.9
                                                  -------    -----    -----
                                 Total responses      125    100.0    133.0

0 missing cases;  94 valid cases



X2:         1   11-20

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            3       .3       .4
AOL                                      Q92          113     12.4     13.9
ATT                                      Q93           16      1.8      2.0
Compuserve                               Q94            8       .9      1.0
Microsoft                                Q96           26      2.9      3.2
Netcom                                   Q97           10      1.1      1.2
Prodigy                                  Q99            6       .7       .7
Other National                           Q100         162     17.8     19.9
Other Local                              Q101         387     42.4     47.5
None                                     Q102         181     19.8     22.2
                                                  -------    -----    -----
                                 Total responses      912    100.0    112.0

0 missing cases;  814 valid cases



X2:         2   21-25

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            1       .1       .1
AOL                                      Q92          114      9.4     10.4
ATT                                      Q93           11       .9      1.0
Compuserve                               Q94            9       .7       .8
Microsoft                                Q96           42      3.5      3.8
Netcom                                   Q97           15      1.2      1.4
T-online                                 Q98            1       .1       .1
Prodigy                                  Q99            9       .7       .8
Other National                           Q100         286     23.6     26.0
Other Local                              Q101         423     34.8     38.4
None                                     Q102         303     25.0     27.5
                                                  -------    -----    -----
                                 Total responses     1214    100.0    110.3

0 missing cases;  1,101 valid cases



X2:         3   26-50

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            4       .1       .1
AOL                                      Q92          643     12.3     14.5
ATT                                      Q93           95      1.8      2.1
Compuserve                               Q94          125      2.4      2.8
EuropeOnline                             Q95            2       .0       .0
Microsoft                                Q96          142      2.7      3.2
Netcom                                   Q97          120      2.3      2.7
T-online                                 Q98            4       .1       .1
Prodigy                                  Q99           51      1.0      1.1
Other National                           Q100        1450     27.8     32.7
Other Local                              Q101        1933     37.1     43.6
None                                     Q102         645     12.4     14.5
                                                  -------    -----    -----
                                 Total responses     5214    100.0    117.6

0 missing cases;  4,435 valid cases



X2:         4   50+

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            2       .1       .2
AOL                                      Q92          175     12.0     14.3
ATT                                      Q93           27      1.9      2.2
Compuserve                               Q94           34      2.3      2.8
Microsoft                                Q96           57      3.9      4.6
Netcom                                   Q97           26      1.8      2.1
Prodigy                                  Q99           22      1.5      1.8
Other National                           Q100         462     31.8     37.7
Other Local                              Q101         540     37.1     44.0
None                                     Q102         110      7.6      9.0
                                                  -------    -----    -----
                                 Total responses     1455    100.0    118.7

0 missing cases;  1,226 valid cases

Online Services Subscribed To




X3:         .

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            2      1.8      2.2
AOL                                      Q92           17     15.3     18.9
ATT                                      Q93            1       .9      1.1
Microsoft                                Q96           10      9.0     11.1
Netcom                                   Q97            2      1.8      2.2
Prodigy                                  Q99            2      1.8      2.2
Other National                           Q100          26     23.4     28.9
Other Local                              Q101          38     34.2     42.2
None                                     Q102          13     11.7     14.4
                                                  -------    -----    -----
                                 Total responses      111    100.0    123.3

0 missing cases;  90 valid cases



X3:         1   <1 Year

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            2       .2       .2
AOL                                      Q92          118      9.6     10.3
ATT                                      Q93           20      1.6      1.7
Compuserve                               Q94           12      1.0      1.0
EuropeOnline                             Q95            1       .1       .1
Microsoft                                Q96           67      5.4      5.9
Netcom                                   Q97           22      1.8      1.9
T-online                                 Q98            1       .1       .1
Prodigy                                  Q99           17      1.4      1.5
Other National                           Q100         355     28.8     31.1
Other Local                              Q101         487     39.5     42.6
None                                     Q102         132     10.7     11.5
                                                  -------    -----    -----
                                 Total responses     1234    100.0    108.0

0 missing cases;  1,143 valid cases



X3:         2   1-3 Years

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            5       .1       .2
AOL                                      Q92          466     12.3     14.2
ATT                                      Q93           67      1.8      2.0
Compuserve                               Q94           68      1.8      2.1
Microsoft                                Q96          121      3.2      3.7
Netcom                                   Q97           71      1.9      2.2
T-online                                 Q98            2       .1       .1
Prodigy                                  Q99           48      1.3      1.5
Other National                           Q100        1022     27.1     31.1
Other Local                              Q101        1415     37.5     43.1
None                                     Q102         490     13.0     14.9
                                                  -------    -----    -----
                                 Total responses     3775    100.0    114.9

0 missing cases;  3,285 valid cases



X3:         3   >4 Years

Group G102  Online Services Subscribed To
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Ambert                                   Q91            4       .1       .1
AOL                                      Q92          462     12.2     14.7
ATT                                      Q93           63      1.7      2.0
Compuserve                               Q94           97      2.6      3.1
EuropeOnline                             Q95            2       .1       .1
Microsoft                                Q96           80      2.1      2.5
Netcom                                   Q97           79      2.1      2.5
T-online                                 Q98            3       .1       .1
Prodigy                                  Q99           24       .6       .8
Other National                           Q100         985     25.9     31.3
Other Local                              Q101        1383     36.4     43.9
None                                     Q102         618     16.3     19.6
                                                  -------    -----    -----
                                 Total responses     3800    100.0    120.6

0 missing cases;  3,152 valid cases


Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280