GVU's Ninth WWW User Survey Graphs

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Problems Using the Web


Note: Respondents who answered "Other" by filling in the type-in field are not represented in the charts below. The actual responses typed in for "Other" are also available, unedited. It was possible to choose an existing answer and to type in a response as well. In these cases, the choice from the list is included in the charts below.

What do you find to be the biggest problems in using the Web?
(Please check all that apply.)

Problems Using the Web





Group G14  "Problems Using the Web"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06         4236     18.5     47.3
Organize                                 Q07         2221      9.7     24.8
Find Known Info                          Q08         2549     11.2     28.4
Revisit                                  Q09         1317      5.8     14.7
Lost                                     Q10          367      1.6      4.1
Vizualization                            Q11          582      2.5      6.5
Speed                                    Q12         5803     25.4     64.8
Cost                                     Q13          611      2.7      6.8
Broken Links                             Q14         5173     22.6     57.7
                                                  -------    -----    -----
                                 Total responses    22859    100.0    255.1

186 missing cases;  8,961 valid cases

Problems Using the Web




X1:         .

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06           48     16.3     39.0
Organize                                 Q07           20      6.8     16.3
Find Known Info                          Q08           39     13.3     31.7
Revisit                                  Q09           15      5.1     12.2
Lost                                     Q10            4      1.4      3.3
Vizualization                            Q11           10      3.4      8.1
Speed                                    Q12           76     25.9     61.8
Cost                                     Q13           16      5.4     13.0
Broken Links                             Q14           66     22.4     53.7
                                                  -------    -----    -----
                                 Total responses      294    100.0    239.0

2 missing cases;  123 valid cases



X1:         1   USA

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06         3500     18.7     47.0
Organize                                 Q07         1821      9.7     24.4
Find Known Info                          Q08         2107     11.2     28.3
Revisit                                  Q09         1089      5.8     14.6
Lost                                     Q10          306      1.6      4.1
Vizualization                            Q11          461      2.5      6.2
Speed                                    Q12         4797     25.6     64.4
Cost                                     Q13          366      2.0      4.9
Broken Links                             Q14         4314     23.0     57.9
                                                  -------    -----    -----
                                 Total responses    18761    100.0    251.7

165 missing cases;  7,454 valid cases



X1:         2   Europe

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06          258     18.1     48.9
Organize                                 Q07          145     10.2     27.5
Find Known Info                          Q08          138      9.7     26.1
Revisit                                  Q09           71      5.0     13.4
Lost                                     Q10           15      1.1      2.8
Vizualization                            Q11           39      2.7      7.4
Speed                                    Q12          370     25.9     70.1
Cost                                     Q13          117      8.2     22.2
Broken Links                             Q14          273     19.1     51.7
                                                  -------    -----    -----
                                 Total responses     1426    100.0    270.1

6 missing cases;  528 valid cases



X1:         3   Other

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06          430     18.1     50.2
Organize                                 Q07          235      9.9     27.5
Find Known Info                          Q08          265     11.1     31.0
Revisit                                  Q09          142      6.0     16.6
Lost                                     Q10           42      1.8      4.9
Vizualization                            Q11           72      3.0      8.4
Speed                                    Q12          560     23.5     65.4
Cost                                     Q13          112      4.7     13.1
Broken Links                             Q14          520     21.9     60.7
                                                  -------    -----    -----
                                 Total responses     2378    100.0    277.8

13 missing cases;  856 valid cases

Problems Using the Web




X4:       .

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06           48     16.3     39.0
Organize                                 Q07           20      6.8     16.3
Find Known Info                          Q08           39     13.3     31.7
Revisit                                  Q09           15      5.1     12.2
Lost                                     Q10            4      1.4      3.3
Vizualization                            Q11           10      3.4      8.1
Speed                                    Q12           76     25.9     61.8
Cost                                     Q13           16      5.4     13.0
Broken Links                             Q14           66     22.4     53.7
                                                  -------    -----    -----
                                 Total responses      294    100.0    239.0

2 missing cases;  123 valid cases



X4:      1.00   Female

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06         1680     18.5     49.4
Organize                                 Q07          866      9.5     25.5
Find Known Info                          Q08         1107     12.2     32.6
Revisit                                  Q09          580      6.4     17.1
Lost                                     Q10          189      2.1      5.6
Vizualization                            Q11          256      2.8      7.5
Speed                                    Q12         2109     23.3     62.0
Cost                                     Q13          167      1.8      4.9
Broken Links                             Q14         2115     23.3     62.2
                                                  -------    -----    -----
                                 Total responses     9069    100.0    266.8

63 missing cases;  3,399 valid cases



X4:      2.00   Male

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06         2508     18.6     46.1
Organize                                 Q07         1335      9.9     24.5
Find Known Info                          Q08         1403     10.4     25.8
Revisit                                  Q09          722      5.3     13.3
Lost                                     Q10          174      1.3      3.2
Vizualization                            Q11          316      2.3      5.8
Speed                                    Q12         3618     26.8     66.5
Cost                                     Q13          428      3.2      7.9
Broken Links                             Q14         2992     22.2     55.0
                                                  -------    -----    -----
                                 Total responses    13496    100.0    248.1

121 missing cases;  5,439 valid cases

Problems Using the Web




X2:         .

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06           50     16.0     39.1
Organize                                 Q07           21      6.7     16.4
Find Known Info                          Q08           43     13.8     33.6
Revisit                                  Q09           17      5.4     13.3
Lost                                     Q10            6      1.9      4.7
Vizualization                            Q11           11      3.5      8.6
Speed                                    Q12           78     25.0     60.9
Cost                                     Q13           17      5.4     13.3
Broken Links                             Q14           69     22.1     53.9
                                                  -------    -----    -----
                                 Total responses      312    100.0    243.8

3 missing cases;  128 valid cases



X2:         1   11-20

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06          556     19.0     54.6
Organize                                 Q07          243      8.3     23.9
Find Known Info                          Q08          415     14.2     40.8
Revisit                                  Q09          221      7.6     21.7
Lost                                     Q10           34      1.2      3.3
Vizualization                            Q11           53      1.8      5.2
Speed                                    Q12          655     22.4     64.3
Cost                                     Q13           99      3.4      9.7
Broken Links                             Q14          651     22.2     63.9
                                                  -------    -----    -----
                                 Total responses     2927    100.0    287.5

13 missing cases;  1,018 valid cases



X2:         2   21-25

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06          632     18.2     48.7
Organize                                 Q07          338      9.7     26.1
Find Known Info                          Q08          429     12.4     33.1
Revisit                                  Q09          231      6.7     17.8
Lost                                     Q10           34      1.0      2.6
Vizualization                            Q11           77      2.2      5.9
Speed                                    Q12          836     24.1     64.5
Cost                                     Q13          109      3.1      8.4
Broken Links                             Q14          785     22.6     60.5
                                                  -------    -----    -----
                                 Total responses     3471    100.0    267.6

20 missing cases;  1,297 valid cases



X2:         3   26-50

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06         2386     18.6     46.5
Organize                                 Q07         1271      9.9     24.8
Find Known Info                          Q08         1305     10.2     25.4
Revisit                                  Q09          668      5.2     13.0
Lost                                     Q10          201      1.6      3.9
Vizualization                            Q11          324      2.5      6.3
Speed                                    Q12         3395     26.5     66.1
Cost                                     Q13          327      2.6      6.4
Broken Links                             Q14         2921     22.8     56.9
                                                  -------    -----    -----
                                 Total responses    12798    100.0    249.3

107 missing cases;  5,133 valid cases



X2:         4   50+

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06          612     18.3     44.2
Organize                                 Q07          348     10.4     25.1
Find Known Info                          Q08          357     10.7     25.8
Revisit                                  Q09          180      5.4     13.0
Lost                                     Q10           92      2.7      6.6
Vizualization                            Q11          117      3.5      8.4
Speed                                    Q12          839     25.0     60.6
Cost                                     Q13           59      1.8      4.3
Broken Links                             Q14          747     22.3     53.9
                                                  -------    -----    -----
                                 Total responses     3351    100.0    241.9

43 missing cases;  1,385 valid cases

Problems Using the Web




X3:         .

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06           48     16.3     39.0
Organize                                 Q07           20      6.8     16.3
Find Known Info                          Q08           39     13.3     31.7
Revisit                                  Q09           15      5.1     12.2
Lost                                     Q10            4      1.4      3.3
Vizualization                            Q11           10      3.4      8.1
Speed                                    Q12           76     25.9     61.8
Cost                                     Q13           16      5.4     13.0
Broken Links                             Q14           66     22.4     53.7
                                                  -------    -----    -----
                                 Total responses      294    100.0    239.0

2 missing cases;  123 valid cases



X3:         1   <1 Year

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06          741     18.6     49.9
Organize                                 Q07          323      8.1     21.8
Find Known Info                          Q08          499     12.6     33.6
Revisit                                  Q09          289      7.3     19.5
Lost                                     Q10          138      3.5      9.3
Vizualization                            Q11          164      4.1     11.0
Speed                                    Q12          902     22.7     60.7
Cost                                     Q13          118      3.0      7.9
Broken Links                             Q14          800     20.1     53.9
                                                  -------    -----    -----
                                 Total responses     3974    100.0    267.6

28 missing cases;  1,485 valid cases



X3:         2   1-3 Years

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06         1862     18.8     47.4
Organize                                 Q07          916      9.2     23.3
Find Known Info                          Q08         1057     10.6     26.9
Revisit                                  Q09          521      5.2     13.3
Lost                                     Q10          153      1.5      3.9
Vizualization                            Q11          240      2.4      6.1
Speed                                    Q12         2569     25.9     65.3
Cost                                     Q13          277      2.8      7.0
Broken Links                             Q14         2331     23.5     59.3
                                                  -------    -----    -----
                                 Total responses     9926    100.0    252.4

72 missing cases;  3,932 valid cases



X3:         3   >4 Years

Group G14  Problems Using the Web
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Find new info                            Q06         1585     18.3     46.3
Organize                                 Q07          962     11.1     28.1
Find Known Info                          Q08          954     11.0     27.9
Revisit                                  Q09          492      5.7     14.4
Lost                                     Q10           72       .8      2.1
Vizualization                            Q11          168      1.9      4.9
Speed                                    Q12         2256     26.0     65.9
Cost                                     Q13          200      2.3      5.8
Broken Links                             Q14         1976     22.8     57.8
                                                  -------    -----    -----
                                 Total responses     8665    100.0    253.3

84 missing cases;  3,421 valid cases


Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280