GVU's Ninth WWW User Survey Graphs

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Which Features are Important


Which of the following features of a Web server are most important?
(Please check all that apply.)

Which Features are Important





Group G29  "Which Features are Important"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18          170      4.4     21.7
DB Integration                           Q19          413     10.8     52.7
Administration                           Q20          531     13.9     67.7
Extensability                            Q21          240      6.3     30.6
Access to Code                           Q22          222      5.8     28.3
Performance                              Q23          647     16.9     82.5
Price                                    Q24          416     10.9     53.1
Remote Maintenance                       Q25          393     10.3     50.1
Secure Communications                    Q26          354      9.3     45.2
Virtual Hosting                          Q27          333      8.7     42.5
Other                                    Q28           87      2.3     11.1
Don't Know                               Q29           20       .5      2.6
                                                  -------    -----    -----
                                 Total responses     3826    100.0    488.0

0 missing cases;  784 valid cases

Which Features are Important




X1:         .

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18            4      4.7     20.0
DB Integration                           Q19            8      9.3     40.0
Administration                           Q20           12     14.0     60.0
Extensability                            Q21            5      5.8     25.0
Access to Code                           Q22            5      5.8     25.0
Performance                              Q23           14     16.3     70.0
Price                                    Q24            9     10.5     45.0
Remote Maintenance                       Q25           10     11.6     50.0
Secure Communications                    Q26            8      9.3     40.0
Virtual Hosting                          Q27            9     10.5     45.0
Other                                    Q28            2      2.3     10.0
                                                  -------    -----    -----
                                 Total responses       86    100.0    430.0

0 missing cases;  20 valid cases



X1:         1   USA

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18          105      4.1     19.4
DB Integration                           Q19          268     10.5     49.6
Administration                           Q20          369     14.4     68.3
Extensability                            Q21          166      6.5     30.7
Access to Code                           Q22          147      5.7     27.2
Performance                              Q23          440     17.2     81.5
Price                                    Q24          280     10.9     51.9
Remote Maintenance                       Q25          262     10.2     48.5
Secure Communications                    Q26          239      9.3     44.3
Virtual Hosting                          Q27          209      8.2     38.7
Other                                    Q28           56      2.2     10.4
Don't Know                               Q29           17       .7      3.1
                                                  -------    -----    -----
                                 Total responses     2558    100.0    473.7

0 missing cases;  540 valid cases



X1:         2   Europe

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18           36      6.1     32.1
DB Integration                           Q19           60     10.2     53.6
Administration                           Q20           73     12.4     65.2
Extensability                            Q21           36      6.1     32.1
Access to Code                           Q22           34      5.8     30.4
Performance                              Q23           97     16.4     86.6
Price                                    Q24           65     11.0     58.0
Remote Maintenance                       Q25           61     10.3     54.5
Secure Communications                    Q26           50      8.5     44.6
Virtual Hosting                          Q27           65     11.0     58.0
Other                                    Q28           13      2.2     11.6
Don't Know                               Q29            1       .2       .9
                                                  -------    -----    -----
                                 Total responses      591    100.0    527.7

0 missing cases;  112 valid cases



X1:         3   Other

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18           25      4.2     22.3
DB Integration                           Q19           77     13.0     68.8
Administration                           Q20           77     13.0     68.8
Extensability                            Q21           33      5.6     29.5
Access to Code                           Q22           36      6.1     32.1
Performance                              Q23           96     16.2     85.7
Price                                    Q24           62     10.5     55.4
Remote Maintenance                       Q25           60     10.2     53.6
Secure Communications                    Q26           57      9.6     50.9
Virtual Hosting                          Q27           50      8.5     44.6
Other                                    Q28           16      2.7     14.3
Don't Know                               Q29            2       .3      1.8
                                                  -------    -----    -----
                                 Total responses      591    100.0    527.7

0 missing cases;  112 valid cases

Which Features are Important




X4:       .

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18            4      4.7     20.0
DB Integration                           Q19            8      9.3     40.0
Administration                           Q20           12     14.0     60.0
Extensability                            Q21            5      5.8     25.0
Access to Code                           Q22            5      5.8     25.0
Performance                              Q23           14     16.3     70.0
Price                                    Q24            9     10.5     45.0
Remote Maintenance                       Q25           10     11.6     50.0
Secure Communications                    Q26            8      9.3     40.0
Virtual Hosting                          Q27            9     10.5     45.0
Other                                    Q28            2      2.3     10.0
                                                  -------    -----    -----
                                 Total responses       86    100.0    430.0

0 missing cases;  20 valid cases



X4:      1.00   Female

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18           32      5.0     23.0
DB Integration                           Q19           70     11.0     50.4
Administration                           Q20           97     15.3     69.8
Extensability                            Q21           24      3.8     17.3
Access to Code                           Q22           40      6.3     28.8
Performance                              Q23          112     17.7     80.6
Price                                    Q24           60      9.5     43.2
Remote Maintenance                       Q25           64     10.1     46.0
Secure Communications                    Q26           69     10.9     49.6
Virtual Hosting                          Q27           38      6.0     27.3
Other                                    Q28           19      3.0     13.7
Don't Know                               Q29            9      1.4      6.5
                                                  -------    -----    -----
                                 Total responses      634    100.0    456.1

0 missing cases;  139 valid cases



X4:      2.00   Male

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18          134      4.3     21.4
DB Integration                           Q19          335     10.8     53.6
Administration                           Q20          422     13.6     67.5
Extensability                            Q21          211      6.8     33.8
Access to Code                           Q22          177      5.7     28.3
Performance                              Q23          521     16.8     83.4
Price                                    Q24          347     11.2     55.5
Remote Maintenance                       Q25          319     10.3     51.0
Secure Communications                    Q26          277      8.9     44.3
Virtual Hosting                          Q27          286      9.2     45.8
Other                                    Q28           66      2.1     10.6
Don't Know                               Q29           11       .4      1.8
                                                  -------    -----    -----
                                 Total responses     3106    100.0    497.0

0 missing cases;  625 valid cases

Which Features are Important




X2:         .

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18            4      4.7     20.0
DB Integration                           Q19            8      9.3     40.0
Administration                           Q20           12     14.0     60.0
Extensability                            Q21            5      5.8     25.0
Access to Code                           Q22            5      5.8     25.0
Performance                              Q23           14     16.3     70.0
Price                                    Q24            9     10.5     45.0
Remote Maintenance                       Q25           10     11.6     50.0
Secure Communications                    Q26            8      9.3     40.0
Virtual Hosting                          Q27            9     10.5     45.0
Other                                    Q28            2      2.3     10.0
                                                  -------    -----    -----
                                 Total responses       86    100.0    430.0

0 missing cases;  20 valid cases



X2:         1   11-20

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18           20      4.0     19.8
DB Integration                           Q19           39      7.9     38.6
Administration                           Q20           59     11.9     58.4
Extensability                            Q21           24      4.9     23.8
Access to Code                           Q22           43      8.7     42.6
Performance                              Q23           87     17.6     86.1
Price                                    Q24           60     12.1     59.4
Remote Maintenance                       Q25           51     10.3     50.5
Secure Communications                    Q26           45      9.1     44.6
Virtual Hosting                          Q27           44      8.9     43.6
Other                                    Q28           18      3.6     17.8
Don't Know                               Q29            4       .8      4.0
                                                  -------    -----    -----
                                 Total responses      494    100.0    489.1

0 missing cases;  101 valid cases



X2:         2   21-25

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18           44      5.1     25.9
DB Integration                           Q19           88     10.3     51.8
Administration                           Q20          114     13.3     67.1
Extensability                            Q21           51      6.0     30.0
Access to Code                           Q22           46      5.4     27.1
Performance                              Q23          142     16.6     83.5
Price                                    Q24           93     10.9     54.7
Remote Maintenance                       Q25           94     11.0     55.3
Secure Communications                    Q26           83      9.7     48.8
Virtual Hosting                          Q27           76      8.9     44.7
Other                                    Q28           22      2.6     12.9
Don't Know                               Q29            3       .4      1.8
                                                  -------    -----    -----
                                 Total responses      856    100.0    503.5

0 missing cases;  170 valid cases



X2:         3   26-50

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18           94      4.2     20.8
DB Integration                           Q19          260     11.7     57.5
Administration                           Q20          322     14.5     71.2
Extensability                            Q21          152      6.8     33.6
Access to Code                           Q22          121      5.4     26.8
Performance                              Q23          374     16.8     82.7
Price                                    Q24          236     10.6     52.2
Remote Maintenance                       Q25          222     10.0     49.1
Secure Communications                    Q26          205      9.2     45.4
Virtual Hosting                          Q27          189      8.5     41.8
Other                                    Q28           41      1.8      9.1
Don't Know                               Q29            8       .4      1.8
                                                  -------    -----    -----
                                 Total responses     2224    100.0    492.0

0 missing cases;  452 valid cases



X2:         4   50+

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18            8      4.8     19.5
DB Integration                           Q19           18     10.8     43.9
Administration                           Q20           24     14.5     58.5
Extensability                            Q21            8      4.8     19.5
Access to Code                           Q22            7      4.2     17.1
Performance                              Q23           30     18.1     73.2
Price                                    Q24           18     10.8     43.9
Remote Maintenance                       Q25           16      9.6     39.0
Secure Communications                    Q26           13      7.8     31.7
Virtual Hosting                          Q27           15      9.0     36.6
Other                                    Q28            4      2.4      9.8
Don't Know                               Q29            5      3.0     12.2
                                                  -------    -----    -----
                                 Total responses      166    100.0    404.9

0 missing cases;  41 valid cases

Which Features are Important




X3:         .

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18            4      4.7     20.0
DB Integration                           Q19            8      9.3     40.0
Administration                           Q20           12     14.0     60.0
Extensability                            Q21            5      5.8     25.0
Access to Code                           Q22            5      5.8     25.0
Performance                              Q23           14     16.3     70.0
Price                                    Q24            9     10.5     45.0
Remote Maintenance                       Q25           10     11.6     50.0
Secure Communications                    Q26            8      9.3     40.0
Virtual Hosting                          Q27            9     10.5     45.0
Other                                    Q28            2      2.3     10.0
                                                  -------    -----    -----
                                 Total responses       86    100.0    430.0

0 missing cases;  20 valid cases



X3:         1   <1 Year

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18            5      6.8     27.8
DB Integration                           Q19            6      8.1     33.3
Administration                           Q20           13     17.6     72.2
Extensability                            Q21            2      2.7     11.1
Access to Code                           Q22            7      9.5     38.9
Performance                              Q23           14     18.9     77.8
Price                                    Q24            7      9.5     38.9
Remote Maintenance                       Q25            7      9.5     38.9
Secure Communications                    Q26            5      6.8     27.8
Virtual Hosting                          Q27            5      6.8     27.8
Other                                    Q28            3      4.1     16.7
                                                  -------    -----    -----
                                 Total responses       74    100.0    411.1

0 missing cases;  18 valid cases



X3:         2   1-3 Years

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18           38      4.1     19.1
DB Integration                           Q19          102     11.1     51.3
Administration                           Q20          133     14.4     66.8
Extensability                            Q21           40      4.3     20.1
Access to Code                           Q22           55      6.0     27.6
Performance                              Q23          166     18.0     83.4
Price                                    Q24          103     11.2     51.8
Remote Maintenance                       Q25           95     10.3     47.7
Secure Communications                    Q26           90      9.8     45.2
Virtual Hosting                          Q27           69      7.5     34.7
Other                                    Q28           22      2.4     11.1
Don't Know                               Q29            9      1.0      4.5
                                                  -------    -----    -----
                                 Total responses      922    100.0    463.3

0 missing cases;  199 valid cases



X3:         3   >4 Years

Group G29  Which Features are Important
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Cataloging                               Q18          123      4.5     22.5
DB Integration                           Q19          297     10.8     54.3
Administration                           Q20          373     13.6     68.2
Extensability                            Q21          193      7.0     35.3
Access to Code                           Q22          155      5.6     28.3
Performance                              Q23          453     16.5     82.8
Price                                    Q24          297     10.8     54.3
Remote Maintenance                       Q25          281     10.2     51.4
Secure Communications                    Q26          251      9.1     45.9
Virtual Hosting                          Q27          250      9.1     45.7
Other                                    Q28           60      2.2     11.0
Don't Know                               Q29           11       .4      2.0
                                                  -------    -----    -----
                                 Total responses     2744    100.0    501.6

0 missing cases;  547 valid cases


Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280