GVU's Tenth WWW User Survey Graphs

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Comfort With the Internet

How comfortable do you feel using the Internet?
Comfort With the Internet

Comfort With the Internet

Frequency Percent Valid Percent Cumulative Percent
Valid Very Comfortable 4005 79.7 79.7 79.7
Somewhat Comfortable 851 16.9 16.9 96.7
Neither 90 1.8 1.8 98.5
Somewhat Uncomfortable 56 1.1 1.1 99.6
Very Uncomfortable 20 .4 .4 100.0
Total 5022 100.0 100.0

Comfort With the Internet

Comfort With the Internet
Location Frequency Percent Valid Percent Cumulative Percent
USA Valid Very Comfortable 3347 78.7 78.7 78.7
Somewhat Comfortable 756 17.8 17.8 96.5
Neither 80 1.9 1.9 98.3
Somewhat Uncomfortable 53 1.2 1.2 99.6
Very Uncomfortable 18 .4 .4 100.0
Total 4254 100.0 100.0
Europe Valid Very Comfortable 313 84.8 84.8 84.8
Somewhat Comfortable 49 13.3 13.3 98.1
Neither 5 1.4 1.4 99.5
Somewhat Uncomfortable 1 .3 .3 99.7
Very Uncomfortable 1 .3 .3 100.0
Total 369 100.0 100.0
Other Valid Very Comfortable 345 86.5 86.5 86.5
Somewhat Comfortable 46 11.5 11.5 98.0
Neither 5 1.3 1.3 99.2
Somewhat Uncomfortable 2 .5 .5 99.7
Very Uncomfortable 1 .3 .3 100.0
Total 399 100.0 100.0

Comfort With the Internet

Comfort With the Internet
Gender Frequency Percent Valid Percent Cumulative Percent
Female Valid Very Comfortable 1188 70.5 70.5 70.5
Somewhat Comfortable 410 24.3 24.3 94.8
Neither 46 2.7 2.7 97.6
Somewhat Uncomfortable 38 2.3 2.3 99.8
Very Uncomfortable 3 .2 .2 100.0
Total 1685 100.0 100.0
Male Valid Very Comfortable 2817 84.4 84.4 84.4
Somewhat Comfortable 441 13.2 13.2 97.6
Neither 44 1.3 1.3 99.0
Somewhat Uncomfortable 18 .5 .5 99.5
Very Uncomfortable 17 .5 .5 100.0
Total 3337 100.0 100.0

Comfort With the Internet

Comfort With the Internet
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid Very Comfortable 65 77.4 77.4 77.4
Somewhat Comfortable 14 16.7 16.7 94.0
Neither 3 3.6 3.6 97.6
Very Uncomfortable 2 2.4 2.4 100.0
Total 84 100.0 100.0
11-20 Valid Very Comfortable 257 85.7 85.7 85.7
Somewhat Comfortable 35 11.7 11.7 97.3
Neither 6 2.0 2.0 99.3
Somewhat Uncomfortable 1 .3 .3 99.7
Very Uncomfortable 1 .3 .3 100.0
Total 300 100.0 100.0
21-25 Valid Very Comfortable 536 85.5 85.5 85.5
Somewhat Comfortable 78 12.4 12.4 97.9
Neither 8 1.3 1.3 99.2
Somewhat Uncomfortable 4 .6 .6 99.8
Very Uncomfortable 1 .2 .2 100.0
Total 627 100.0 100.0
26-50 Valid Very Comfortable 2562 80.8 80.8 80.8
Somewhat Comfortable 520 16.4 16.4 97.2
Neither 44 1.4 1.4 98.6
Somewhat Uncomfortable 32 1.0 1.0 99.6
Very Uncomfortable 13 .4 .4 100.0
Total 3171 100.0 100.0
50+ Valid Very Comfortable 585 69.6 69.6 69.6
Somewhat Comfortable 204 24.3 24.3 93.9
Neither 29 3.5 3.5 97.4
Somewhat Uncomfortable 19 2.3 2.3 99.6
Very Uncomfortable 3 .4 .4 100.0
Total 840 100.0 100.0

Comfort With the Internet

Comfort With the Internet
Experience Frequency Percent Valid Percent Cumulative Percent
<1 Year Valid Very Comfortable 276 42.3 42.3 42.3
Somewhat Comfortable 291 44.6 44.6 86.8
Neither 46 7.0 7.0 93.9
Somewhat Uncomfortable 37 5.7 5.7 99.5
Very Uncomfortable 3 .5 .5 100.0
Total 653 100.0 100.0
1-3 Years Valid Very Comfortable 1307 75.3 75.3 75.3
Somewhat Comfortable 386 22.2 22.2 97.5
Neither 25 1.4 1.4 99.0
Somewhat Uncomfortable 11 .6 .6 99.6
Very Uncomfortable 7 .4 .4 100.0
Total 1736 100.0 100.0
>4 Years Valid Very Comfortable 2422 92.0 92.0 92.0
Somewhat Comfortable 174 6.6 6.6 98.6
Neither 19 .7 .7 99.3
Somewhat Uncomfortable 8 .3 .3 99.6
Very Uncomfortable 10 .4 .4 100.0
Total 2633 100.0 100.0

Comfort With the Internet

Comfort With the Internet
Skill Level Frequency Percent Valid Percent Cumulative Percent
Novice Valid Very Comfortable 354 43.8 43.8 43.8
Somewhat Comfortable 367 45.4 45.4 89.2
Neither 46 5.7 5.7 94.9
Somewhat Uncomfortable 37 4.6 4.6 99.5
Very Uncomfortable 4 .5 .5 100.0
Total 808 100.0 100.0
Intermediate Valid Very Comfortable 1052 73.3 73.3 73.3
Somewhat Comfortable 328 22.9 22.9 96.2
Neither 35 2.4 2.4 98.6
Somewhat Uncomfortable 14 1.0 1.0 99.6
Very Uncomfortable 6 .4 .4 100.0
Total 1435 100.0 100.0
Experienced Valid Very Comfortable 1699 91.6 91.6 91.6
Somewhat Comfortable 137 7.4 7.4 99.0
Neither 8 .4 .4 99.4
Somewhat Uncomfortable 4 .2 .2 99.6
Very Uncomfortable 7 .4 .4 100.0
Total 1855 100.0 100.0
Expert Valid Very Comfortable 900 97.4 97.4 97.4
Somewhat Comfortable 19 2.1 2.1 99.5
Neither 1 .1 .1 99.6
Somewhat Uncomfortable 1 .1 .1 99.7
Very Uncomfortable 3 .3 .3 100.0
Total 924 100.0 100.0

Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280