GVU's Tenth WWW User Survey Graphs

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Satisfaction with Skills

How satisfied are you with your current skills for using the Internet?
Satisfaction with Skills

Satisfaction with Skills

Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 2002 39.9 39.9 39.9
Somewhat Satisfied 2577 51.3 51.3 91.2
Neither 135 2.7 2.7 93.9
Somewhat Unsatisfied 285 5.7 5.7 99.5
Very Unsatisfied 23 .5 .5 100.0
Total 5022 100.0 100.0

Satisfaction with Skills

Satisfaction with Skills
Location Frequency Percent Valid Percent Cumulative Percent
USA Valid Very Satisfied 1637 38.5 38.5 38.5
Somewhat Satisfied 2208 51.9 51.9 90.4
Neither 120 2.8 2.8 93.2
Somewhat Unsatisfied 269 6.3 6.3 99.5
Very Unsatisfied 20 .5 .5 100.0
Total 4254 100.0 100.0
Europe Valid Very Satisfied 170 46.1 46.1 46.1
Somewhat Satisfied 180 48.8 48.8 94.9
Neither 10 2.7 2.7 97.6
Somewhat Unsatisfied 7 1.9 1.9 99.5
Very Unsatisfied 2 .5 .5 100.0
Total 369 100.0 100.0
Other Valid Very Satisfied 195 48.9 48.9 48.9
Somewhat Satisfied 189 47.4 47.4 96.2
Neither 5 1.3 1.3 97.5
Somewhat Unsatisfied 9 2.3 2.3 99.7
Very Unsatisfied 1 .3 .3 100.0
Total 399 100.0 100.0

Satisfaction with Skills

Satisfaction with Skills
Gender Frequency Percent Valid Percent Cumulative Percent
Female Valid Very Satisfied 506 30.0 30.0 30.0
Somewhat Satisfied 978 58.0 58.0 88.1
Neither 53 3.1 3.1 91.2
Somewhat Unsatisfied 139 8.2 8.2 99.5
Very Unsatisfied 9 .5 .5 100.0
Total 1685 100.0 100.0
Male Valid Very Satisfied 1496 44.8 44.8 44.8
Somewhat Satisfied 1599 47.9 47.9 92.7
Neither 82 2.5 2.5 95.2
Somewhat Unsatisfied 146 4.4 4.4 99.6
Very Unsatisfied 14 .4 .4 100.0
Total 3337 100.0 100.0

Satisfaction with Skills

Satisfaction with Skills
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid Very Satisfied 29 34.5 34.5 34.5
Somewhat Satisfied 41 48.8 48.8 83.3
Neither 4 4.8 4.8 88.1
Somewhat Unsatisfied 9 10.7 10.7 98.8
Very Unsatisfied 1 1.2 1.2 100.0
Total 84 100.0 100.0
11-20 Valid Very Satisfied 149 49.7 49.7 49.7
Somewhat Satisfied 136 45.3 45.3 95.0
Neither 7 2.3 2.3 97.3
Somewhat Unsatisfied 7 2.3 2.3 99.7
Very Unsatisfied 1 .3 .3 100.0
Total 300 100.0 100.0
21-25 Valid Very Satisfied 316 50.4 50.4 50.4
Somewhat Satisfied 287 45.8 45.8 96.2
Neither 10 1.6 1.6 97.8
Somewhat Unsatisfied 11 1.8 1.8 99.5
Very Unsatisfied 3 .5 .5 100.0
Total 627 100.0 100.0
26-50 Valid Very Satisfied 1299 41.0 41.0 41.0
Somewhat Satisfied 1623 51.2 51.2 92.1
Neither 81 2.6 2.6 94.7
Somewhat Unsatisfied 160 5.0 5.0 99.7
Very Unsatisfied 8 .3 .3 100.0
Total 3171 100.0 100.0
50+ Valid Very Satisfied 209 24.9 24.9 24.9
Somewhat Satisfied 490 58.3 58.3 83.2
Neither 33 3.9 3.9 87.1
Somewhat Unsatisfied 98 11.7 11.7 98.8
Very Unsatisfied 10 1.2 1.2 100.0
Total 840 100.0 100.0

Satisfaction with Skills

Satisfaction with Skills
Experience Frequency Percent Valid Percent Cumulative Percent
<1 Year Valid Very Satisfied 76 11.6 11.6 11.6
Somewhat Satisfied 378 57.9 57.9 69.5
Neither 53 8.1 8.1 77.6
Somewhat Unsatisfied 133 20.4 20.4 98.0
Very Unsatisfied 13 2.0 2.0 100.0
Total 653 100.0 100.0
1-3 Years Valid Very Satisfied 519 29.9 29.9 29.9
Somewhat Satisfied 1050 60.5 60.5 90.4
Neither 57 3.3 3.3 93.7
Somewhat Unsatisfied 104 6.0 6.0 99.7
Very Unsatisfied 6 .3 .3 100.0
Total 1736 100.0 100.0
>4 Years Valid Very Satisfied 1407 53.4 53.4 53.4
Somewhat Satisfied 1149 43.6 43.6 97.1
Neither 25 .9 .9 98.0
Somewhat Unsatisfied 48 1.8 1.8 99.8
Very Unsatisfied 4 .2 .2 100.0
Total 2633 100.0 100.0

Satisfaction with Skills

Satisfaction with Skills
Skill Level Frequency Percent Valid Percent Cumulative Percent
Novice Valid Very Satisfied 114 14.1 14.1 14.1
Somewhat Satisfied 488 60.4 60.4 74.5
Neither 58 7.2 7.2 81.7
Somewhat Unsatisfied 137 17.0 17.0 98.6
Very Unsatisfied 11 1.4 1.4 100.0
Total 808 100.0 100.0
Intermediate Valid Very Satisfied 419 29.2 29.2 29.2
Somewhat Satisfied 852 59.4 59.4 88.6
Neither 49 3.4 3.4 92.0
Somewhat Unsatisfied 106 7.4 7.4 99.4
Very Unsatisfied 9 .6 .6 100.0
Total 1435 100.0 100.0
Experienced Valid Very Satisfied 888 47.9 47.9 47.9
Somewhat Satisfied 906 48.8 48.8 96.7
Neither 22 1.2 1.2 97.9
Somewhat Unsatisfied 37 2.0 2.0 99.9
Very Unsatisfied 2 .1 .1 100.0
Total 1855 100.0 100.0
Expert Valid Very Satisfied 581 62.9 62.9 62.9
Somewhat Satisfied 331 35.8 35.8 98.7
Neither 6 .6 .6 99.4
Somewhat Unsatisfied 5 .5 .5 99.9
Very Unsatisfied 1 .1 .1 100.0
Total 924 100.0 100.0

Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280