GVU's Tenth WWW User Survey Graphs

[Back to Tenth Survey Home | Back to Tenth Survey Graphs]

Ordering on the Web


Once you've decided to purchase a product/service, what percentage of the time do you place your order on the web (i.e. by filling out a form on the web)?

Ordering on the Web

Ordering on the Web

Frequency Percent Valid Percent Cumulative Percent
Valid All 39 8.0 8.0 8.0
Most 131 26.8 26.8 34.8
Half 109 22.3 22.3 57.2
Few 141 28.9 28.9 86.1
None 55 11.3 11.3 97.3
Not Applicable 13 2.7 2.7 100.0
Total 488 100.0 100.0

Ordering on the Web

Ordering on the Web
Location Frequency Percent Valid Percent Cumulative Percent
. Valid Most 1 20.0 20.0 20.0
Half 1 20.0 20.0 40.0
Few 2 40.0 40.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
USA Valid All 34 8.1 8.1 8.1
Most 118 28.2 28.2 36.4
Half 95 22.7 22.7 59.1
Few 120 28.7 28.7 87.8
None 41 9.8 9.8 97.6
Not Applicable 10 2.4 2.4 100.0
Total 418 100.0 100.0
Europe Valid All 3 7.7 7.7 7.7
Most 7 17.9 17.9 25.6
Half 8 20.5 20.5 46.2
Few 12 30.8 30.8 76.9
None 8 20.5 20.5 97.4
Not Applicable 1 2.6 2.6 100.0
Total 39 100.0 100.0
Other Valid All 2 7.7 7.7 7.7
Most 5 19.2 19.2 26.9
Half 5 19.2 19.2 46.2
Few 7 26.9 26.9 73.1
None 6 23.1 23.1 96.2
Not Applicable 1 3.8 3.8 100.0
Total 26 100.0 100.0

Ordering on the Web

Ordering on the Web
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid Most 1 20.0 20.0 20.0
Half 1 20.0 20.0 40.0
Few 2 40.0 40.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
Female Valid All 10 5.7 5.7 5.7
Most 41 23.6 23.6 29.3
Half 38 21.8 21.8 51.1
Few 58 33.3 33.3 84.5
None 21 12.1 12.1 96.6
Not Applicable 6 3.4 3.4 100.0
Total 174 100.0 100.0
Male Valid All 29 9.4 9.4 9.4
Most 89 28.8 28.8 38.2
Half 70 22.7 22.7 60.8
Few 81 26.2 26.2 87.1
None 34 11.0 11.0 98.1
Not Applicable 6 1.9 1.9 100.0
Total 309 100.0 100.0

Ordering on the Web

Ordering on the Web
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid All 2 22.2 22.2 22.2
Most 1 11.1 11.1 33.3
Half 2 22.2 22.2 55.6
Few 3 33.3 33.3 88.9
Not Applicable 1 11.1 11.1 100.0
Total 9 100.0 100.0
11-20 Valid All 2 9.5 9.5 9.5
Most 4 19.0 19.0 28.6
Half 2 9.5 9.5 38.1
Few 6 28.6 28.6 66.7
None 6 28.6 28.6 95.2
Not Applicable 1 4.8 4.8 100.0
Total 21 100.0 100.0
21-25 Valid All 3 5.0 5.0 5.0
Most 15 25.0 25.0 30.0
Half 16 26.7 26.7 56.7
Few 19 31.7 31.7 88.3
None 4 6.7 6.7 95.0
Not Applicable 3 5.0 5.0 100.0
Total 60 100.0 100.0
26-50 Valid All 22 6.9 6.9 6.9
Most 87 27.4 27.4 34.4
Half 73 23.0 23.0 57.4
Few 89 28.1 28.1 85.5
None 40 12.6 12.6 98.1
Not Applicable 6 1.9 1.9 100.0
Total 317 100.0 100.0
50+ Valid All 10 12.3 12.3 12.3
Most 24 29.6 29.6 42.0
Half 16 19.8 19.8 61.7
Few 24 29.6 29.6 91.4
None 5 6.2 6.2 97.5
Not Applicable 2 2.5 2.5 100.0
Total 81 100.0 100.0

Ordering on the Web

Ordering on the Web
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid Most 1 20.0 20.0 20.0
Half 1 20.0 20.0 40.0
Few 2 40.0 40.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
<1 Year Valid All 1 2.5 2.5 2.5
Most 6 15.0 15.0 17.5
Half 8 20.0 20.0 37.5
Few 12 30.0 30.0 67.5
None 8 20.0 20.0 87.5
Not Applicable 5 12.5 12.5 100.0
Total 40 100.0 100.0
1-3 Years Valid All 9 5.8 5.8 5.8
Most 39 25.3 25.3 31.2
Half 31 20.1 20.1 51.3
Few 48 31.2 31.2 82.5
None 21 13.6 13.6 96.1
Not Applicable 6 3.9 3.9 100.0
Total 154 100.0 100.0
>4 Years Valid All 29 10.0 10.0 10.0
Most 85 29.4 29.4 39.4
Half 69 23.9 23.9 63.3
Few 79 27.3 27.3 90.7
None 26 9.0 9.0 99.7
Not Applicable 1 .3 .3 100.0
Total 289 100.0 100.0

Ordering on the Web

Ordering on the Web
Skill Level Frequency Percent Valid Percent Cumulative Percent
. Valid Most 1 20.0 20.0 20.0
Half 1 20.0 20.0 40.0
Few 2 40.0 40.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
Novice Valid All 1 2.5 2.5 2.5
Most 5 12.5 12.5 15.0
Half 8 20.0 20.0 35.0
Few 10 25.0 25.0 60.0
None 11 27.5 27.5 87.5
Not Applicable 5 12.5 12.5 100.0
Total 40 100.0 100.0
Intermediate Valid All 6 4.7 4.7 4.7
Most 33 25.6 25.6 30.2
Half 25 19.4 19.4 49.6
Few 39 30.2 30.2 79.8
None 22 17.1 17.1 96.9
Not Applicable 4 3.1 3.1 100.0
Total 129 100.0 100.0
Experienced Valid All 20 9.3 9.3 9.3
Most 62 29.0 29.0 38.3
Half 41 19.2 19.2 57.5
Few 67 31.3 31.3 88.8
None 21 9.8 9.8 98.6
Not Applicable 3 1.4 1.4 100.0
Total 214 100.0 100.0
Expert Valid All 12 12.0 12.0 12.0
Most 30 30.0 30.0 42.0
Half 34 34.0 34.0 76.0
Few 23 23.0 23.0 99.0
None 1 1.0 1.0 100.0
Total 100 100.0 100.0


Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280