GVU's Tenth WWW User Survey Graphs

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Success Rate

When you are intentionally searching for product/service information, what percentage of the time do you find what you are looking for?
Success Rate

Success Rate

Frequency Percent Valid Percent Cumulative Percent
Valid All 31 19.7 19.7 19.7
Most 98 62.4 62.4 82.2
Half 22 14.0 14.0 96.2
Few 5 3.2 3.2 99.4
Not Applicable 1 .6 .6 100.0
Total 157 100.0 100.0

Success Rate

Success Rate
Location Frequency Percent Valid Percent Cumulative Percent
. Valid Half 1 100.0 100.0 100.0
USA Valid All 21 17.9 17.9 17.9
Most 77 65.8 65.8 83.8
Half 14 12.0 12.0 95.7
Few 4 3.4 3.4 99.1
Not Applicable 1 .9 .9 100.0
Total 117 100.0 100.0
Europe Valid All 3 17.6 17.6 17.6
Most 11 64.7 64.7 82.4
Half 2 11.8 11.8 94.1
Few 1 5.9 5.9 100.0
Total 17 100.0 100.0
Other Valid All 7 31.8 31.8 31.8
Most 10 45.5 45.5 77.3
Half 5 22.7 22.7 100.0
Total 22 100.0 100.0

Success Rate

Success Rate
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid Half 1 100.0 100.0 100.0
Female Valid All 5 19.2 19.2 19.2
Most 16 61.5 61.5 80.8
Half 4 15.4 15.4 96.2
Few 1 3.8 3.8 100.0
Total 26 100.0 100.0
Male Valid All 26 20.0 20.0 20.0
Most 82 63.1 63.1 83.1
Half 17 13.1 13.1 96.2
Few 4 3.1 3.1 99.2
Not Applicable 1 .8 .8 100.0
Total 130 100.0 100.0

Success Rate

Success Rate
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid Most 2 40.0 40.0 40.0
Half 3 60.0 60.0 100.0
Total 5 100.0 100.0
11-20 Valid All 2 33.3 33.3 33.3
Most 4 66.7 66.7 100.0
Total 6 100.0 100.0
21-25 Valid All 2 12.5 12.5 12.5
Most 10 62.5 62.5 75.0
Half 3 18.8 18.8 93.8
Few 1 6.3 6.3 100.0
Total 16 100.0 100.0
26-50 Valid All 19 18.6 18.6 18.6
Most 68 66.7 66.7 85.3
Half 12 11.8 11.8 97.1
Few 2 2.0 2.0 99.0
Not Applicable 1 1.0 1.0 100.0
Total 102 100.0 100.0
50+ Valid All 8 28.6 28.6 28.6
Most 14 50.0 50.0 78.6
Half 4 14.3 14.3 92.9
Few 2 7.1 7.1 100.0
Total 28 100.0 100.0

Success Rate

Success Rate
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid Half 1 100.0 100.0 100.0
<1 Year Valid Most 2 33.3 33.3 33.3
Half 3 50.0 50.0 83.3
Few 1 16.7 16.7 100.0
Total 6 100.0 100.0
1-3 Years Valid All 9 22.5 22.5 22.5
Most 24 60.0 60.0 82.5
Half 3 7.5 7.5 90.0
Few 3 7.5 7.5 97.5
Not Applicable 1 2.5 2.5 100.0
Total 40 100.0 100.0
>4 Years Valid All 22 20.0 20.0 20.0
Most 72 65.5 65.5 85.5
Half 15 13.6 13.6 99.1
Few 1 .9 .9 100.0
Total 110 100.0 100.0

Success Rate

Success Rate
Skill Level Frequency Percent Valid Percent Cumulative Percent
. Valid Half 1 100.0 100.0 100.0
Novice Valid All 1 14.3 14.3 14.3
Most 3 42.9 42.9 57.1
Half 1 14.3 14.3 71.4
Few 2 28.6 28.6 100.0
Total 7 100.0 100.0
Intermediate Valid All 2 8.3 8.3 8.3
Most 17 70.8 70.8 79.2
Half 5 20.8 20.8 100.0
Total 24 100.0 100.0
Experienced Valid All 18 25.0 25.0 25.0
Most 39 54.2 54.2 79.2
Half 12 16.7 16.7 95.8
Few 2 2.8 2.8 98.6
Not Applicable 1 1.4 1.4 100.0
Total 72 100.0 100.0
Expert Valid All 10 18.9 18.9 18.9
Most 39 73.6 73.6 92.5
Half 3 5.7 5.7 98.1
Few 1 1.9 1.9 100.0
Total 53 100.0 100.0

Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280