GVU's Tenth WWW User Survey Graphs

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Use of Communication Technologies


Which of the following technologies do you use to communicate with others on a routine basis?
(Please check all that apply.)

Use of Communication Technologies





Group G114  "Use of Communication Technologies"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105        1441     10.2     53.2
Email                                    Q106        2674     18.9     98.7
Phone                                    Q107        2632     18.6     97.1
Wireless Phone                           Q108        1401      9.9     51.7
Pagers                                   Q109         882      6.2     32.5
Voice Mail                               Q110        1855     13.1     68.5
Snail Mail                               Q111        2108     14.9     77.8
Next Day Mail                            Q112        1037      7.3     38.3
Other                                    Q113         110       .8      4.1
Don't Know                               Q114           1       .0       .0
                                                  -------    -----    -----
                                 Total responses    14141    100.0    521.8

0 missing cases;  2,710 valid cases

Use of Communication Technologies




X1:         .

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105          18     10.3     52.9
Email                                    Q106          33     19.0     97.1
Phone                                    Q107          31     17.8     91.2
Wireless Phone                           Q108          21     12.1     61.8
Pagers                                   Q109          10      5.7     29.4
Voice Mail                               Q110          23     13.2     67.6
Snail Mail                               Q111          22     12.6     64.7
Next Day Mail                            Q112          13      7.5     38.2
Other                                    Q113           3      1.7      8.8
                                                  -------    -----    -----
                                 Total responses      174    100.0    511.8

0 missing cases;  34 valid cases



X1:         1   USA

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105        1145      9.8     51.9
Email                                    Q106        2177     18.6     98.6
Phone                                    Q107        2149     18.4     97.4
Wireless Phone                           Q108        1118      9.6     50.7
Pagers                                   Q109         795      6.8     36.0
Voice Mail                               Q110        1590     13.6     72.0
Snail Mail                               Q111        1757     15.0     79.6
Next Day Mail                            Q112         878      7.5     39.8
Other                                    Q113          76       .7      3.4
Don't Know                               Q114           1       .0       .0
                                                  -------    -----    -----
                                 Total responses    11686    100.0    529.5

0 missing cases;  2,207 valid cases



X1:         2   Europe

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         125     12.1     55.6
Email                                    Q106         222     21.4     98.7
Phone                                    Q107         213     20.6     94.7
Wireless Phone                           Q108         134     12.9     59.6
Pagers                                   Q109          23      2.2     10.2
Voice Mail                               Q110          89      8.6     39.6
Snail Mail                               Q111         156     15.1     69.3
Next Day Mail                            Q112          57      5.5     25.3
Other                                    Q113          17      1.6      7.6
                                                  -------    -----    -----
                                 Total responses     1036    100.0    460.4

0 missing cases;  225 valid cases



X1:         3   Other

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         153     12.3     62.7
Email                                    Q106         242     19.4     99.2
Phone                                    Q107         239     19.2     98.0
Wireless Phone                           Q108         128     10.3     52.5
Pagers                                   Q109          54      4.3     22.1
Voice Mail                               Q110         153     12.3     62.7
Snail Mail                               Q111         173     13.9     70.9
Next Day Mail                            Q112          89      7.1     36.5
Other                                    Q113          14      1.1      5.7
                                                  -------    -----    -----
                                 Total responses     1245    100.0    510.2

0 missing cases;  244 valid cases

Use of Communication Technologies




X4:       .

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105          18     10.3     52.9
Email                                    Q106          33     19.0     97.1
Phone                                    Q107          31     17.8     91.2
Wireless Phone                           Q108          21     12.1     61.8
Pagers                                   Q109          10      5.7     29.4
Voice Mail                               Q110          23     13.2     67.6
Snail Mail                               Q111          22     12.6     64.7
Next Day Mail                            Q112          13      7.5     38.2
Other                                    Q113           3      1.7      8.8
                                                  -------    -----    -----
                                 Total responses      174    100.0    511.8

0 missing cases;  34 valid cases



X4:      1.00   Female

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         424     10.3     54.9
Email                                    Q106         762     18.5     98.7
Phone                                    Q107         760     18.5     98.4
Wireless Phone                           Q108         396      9.6     51.3
Pagers                                   Q109         246      6.0     31.9
Voice Mail                               Q110         557     13.6     72.2
Snail Mail                               Q111         644     15.7     83.4
Next Day Mail                            Q112         296      7.2     38.3
Other                                    Q113          23       .6      3.0
                                                  -------    -----    -----
                                 Total responses     4108    100.0    532.1

0 missing cases;  772 valid cases



X4:      2.00   Male

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         999     10.1     52.5
Email                                    Q106        1879     19.1     98.7
Phone                                    Q107        1841     18.7     96.7
Wireless Phone                           Q108         984     10.0     51.7
Pagers                                   Q109         626      6.3     32.9
Voice Mail                               Q110        1275     12.9     67.0
Snail Mail                               Q111        1442     14.6     75.7
Next Day Mail                            Q112         728      7.4     38.2
Other                                    Q113          84       .9      4.4
Don't Know                               Q114           1       .0       .1
                                                  -------    -----    -----
                                 Total responses     9859    100.0    517.8

0 missing cases;  1,904 valid cases

Use of Communication Technologies




X2:         .

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105          38     10.0     51.4
Email                                    Q106          72     18.9     97.3
Phone                                    Q107          70     18.4     94.6
Wireless Phone                           Q108          40     10.5     54.1
Pagers                                   Q109          21      5.5     28.4
Voice Mail                               Q110          49     12.9     66.2
Snail Mail                               Q111          53     13.9     71.6
Next Day Mail                            Q112          31      8.2     41.9
Other                                    Q113           6      1.6      8.1
                                                  -------    -----    -----
                                 Total responses      380    100.0    513.5

0 missing cases;  74 valid cases



X2:         1   11-20

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105          22      4.0     15.8
Email                                    Q106         135     24.5     97.1
Phone                                    Q107         129     23.4     92.8
Wireless Phone                           Q108          48      8.7     34.5
Pagers                                   Q109          39      7.1     28.1
Voice Mail                               Q110          55     10.0     39.6
Snail Mail                               Q111          91     16.5     65.5
Next Day Mail                            Q112          19      3.4     13.7
Other                                    Q113          13      2.4      9.4
                                                  -------    -----    -----
                                 Total responses      551    100.0    396.4

0 missing cases;  139 valid cases



X2:         2   21-25

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         120      7.5     36.0
Email                                    Q106         328     20.4     98.5
Phone                                    Q107         321     20.0     96.4
Wireless Phone                           Q108         173     10.8     52.0
Pagers                                   Q109         120      7.5     36.0
Voice Mail                               Q110         214     13.3     64.3
Snail Mail                               Q111         225     14.0     67.6
Next Day Mail                            Q112          81      5.0     24.3
Other                                    Q113          23      1.4      6.9
                                                  -------    -----    -----
                                 Total responses     1605    100.0    482.0

0 missing cases;  333 valid cases



X2:         3   26-50

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105        1007     10.8     58.8
Email                                    Q106        1697     18.3     99.0
Phone                                    Q107        1676     18.0     97.8
Wireless Phone                           Q108         908      9.8     53.0
Pagers                                   Q109         597      6.4     34.8
Voice Mail                               Q110        1263     13.6     73.7
Snail Mail                               Q111        1357     14.6     79.2
Next Day Mail                            Q112         720      7.8     42.0
Other                                    Q113          60       .6      3.5
Don't Know                               Q114           1       .0       .1
                                                  -------    -----    -----
                                 Total responses     9286    100.0    541.8

0 missing cases;  1,714 valid cases



X2:         4   50+

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         254     11.0     56.4
Email                                    Q106         442     19.1     98.2
Phone                                    Q107         436     18.8     96.9
Wireless Phone                           Q108         232     10.0     51.6
Pagers                                   Q109         105      4.5     23.3
Voice Mail                               Q110         274     11.8     60.9
Snail Mail                               Q111         382     16.5     84.9
Next Day Mail                            Q112         186      8.0     41.3
Other                                    Q113           8       .3      1.8
                                                  -------    -----    -----
                                 Total responses     2319    100.0    515.3

0 missing cases;  450 valid cases

Use of Communication Technologies




X3:         .

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105          18     10.3     52.9
Email                                    Q106          33     19.0     97.1
Phone                                    Q107          31     17.8     91.2
Wireless Phone                           Q108          21     12.1     61.8
Pagers                                   Q109          10      5.7     29.4
Voice Mail                               Q110          23     13.2     67.6
Snail Mail                               Q111          22     12.6     64.7
Next Day Mail                            Q112          13      7.5     38.2
Other                                    Q113           3      1.7      8.8
                                                  -------    -----    -----
                                 Total responses      174    100.0    511.8

0 missing cases;  34 valid cases



X3:         1   <1 Year

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         109      9.4     45.4
Email                                    Q106         235     20.2     97.9
Phone                                    Q107         230     19.7     95.8
Wireless Phone                           Q108         112      9.6     46.7
Pagers                                   Q109          78      6.7     32.5
Voice Mail                               Q110         132     11.3     55.0
Snail Mail                               Q111         191     16.4     79.6
Next Day Mail                            Q112          70      6.0     29.2
Other                                    Q113           8       .7      3.3
                                                  -------    -----    -----
                                 Total responses     1165    100.0    485.4

0 missing cases;  240 valid cases



X3:         2   1-3 Years

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         422     10.2     51.2
Email                                    Q106         805     19.5     97.7
Phone                                    Q107         790     19.2     95.9
Wireless Phone                           Q108         395      9.6     47.9
Pagers                                   Q109         262      6.4     31.8
Voice Mail                               Q110         501     12.2     60.8
Snail Mail                               Q111         636     15.4     77.2
Next Day Mail                            Q112         276      6.7     33.5
Other                                    Q113          34       .8      4.1
Don't Know                               Q114           1       .0       .1
                                                  -------    -----    -----
                                 Total responses     4122    100.0    500.2

0 missing cases;  824 valid cases



X3:         3   >4 Years

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         892     10.3     55.3
Email                                    Q106        1601     18.4     99.3
Phone                                    Q107        1581     18.2     98.1
Wireless Phone                           Q108         873     10.1     54.2
Pagers                                   Q109         532      6.1     33.0
Voice Mail                               Q110        1199     13.8     74.4
Snail Mail                               Q111        1259     14.5     78.1
Next Day Mail                            Q112         678      7.8     42.1
Other                                    Q113          65       .7      4.0
                                                  -------    -----    -----
                                 Total responses     8680    100.0    538.5

0 missing cases;  1,612 valid cases

Use of Communication Technologies




X6:         .

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105          18     10.3     52.9
Email                                    Q106          33     19.0     97.1
Phone                                    Q107          31     17.8     91.2
Wireless Phone                           Q108          21     12.1     61.8
Pagers                                   Q109          10      5.7     29.4
Voice Mail                               Q110          23     13.2     67.6
Snail Mail                               Q111          22     12.6     64.7
Next Day Mail                            Q112          13      7.5     38.2
Other                                    Q113           3      1.7      8.8
                                                  -------    -----    -----
                                 Total responses      174    100.0    511.8

0 missing cases;  34 valid cases



X6:         1   Novice

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         102      8.8     39.8
Email                                    Q106         243     21.1     94.9
Phone                                    Q107         241     20.9     94.1
Wireless Phone                           Q108         109      9.4     42.6
Pagers                                   Q109          63      5.5     24.6
Voice Mail                               Q110         126     10.9     49.2
Snail Mail                               Q111         191     16.6     74.6
Next Day Mail                            Q112          70      6.1     27.3
Other                                    Q113           8       .7      3.1
Don't Know                               Q114           1       .1       .4
                                                  -------    -----    -----
                                 Total responses     1154    100.0    450.8

0 missing cases;  256 valid cases



X6:         2   Intermediate

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         369     10.1     51.6
Email                                    Q106         705     19.4     98.6
Phone                                    Q107         693     19.0     96.9
Wireless Phone                           Q108         359      9.9     50.2
Pagers                                   Q109         232      6.4     32.4
Voice Mail                               Q110         448     12.3     62.7
Snail Mail                               Q111         582     16.0     81.4
Next Day Mail                            Q112         231      6.3     32.3
Other                                    Q113          20       .5      2.8
                                                  -------    -----    -----
                                 Total responses     3639    100.0    509.0

0 missing cases;  715 valid cases



X6:         3   Experienced

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         599     10.2     53.3
Email                                    Q106        1117     19.1     99.4
Phone                                    Q107        1094     18.7     97.3
Wireless Phone                           Q108         560      9.6     49.8
Pagers                                   Q109         345      5.9     30.7
Voice Mail                               Q110         798     13.6     71.0
Snail Mail                               Q111         855     14.6     76.1
Next Day Mail                            Q112         443      7.6     39.4
Other                                    Q113          46       .8      4.1
                                                  -------    -----    -----
                                 Total responses     5857    100.0    521.1

0 missing cases;  1,124 valid cases



X6:         4   Expert

Group G114  Use of Communication Technologies
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

Fax                                      Q105         353     10.6     60.8
Email                                    Q106         576     17.4     99.1
Phone                                    Q107         573     17.3     98.6
Wireless Phone                           Q108         352     10.6     60.6
Pagers                                   Q109         232      7.0     39.9
Voice Mail                               Q110         460     13.9     79.2
Snail Mail                               Q111         458     13.8     78.8
Next Day Mail                            Q112         280      8.4     48.2
Other                                    Q113          33      1.0      5.7
                                                  -------    -----    -----
                                 Total responses     3317    100.0    570.9

0 missing cases;  581 valid cases


Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280