GVU's Tenth WWW User Survey Graphs

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How Browser Was Obtained


How did you obtain your browser(s)?
(Please check all that apply.)

How Browser Was Obtained





Group G40  "How Browser Was Obtained"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          829     17.3     30.6
HW Bundle                                Q29          532     11.1     19.6
SW Bundle                                Q30          596     12.4     22.0
Free                                     Q31         1750     36.4     64.6
Evaluation                               Q32          189      3.9      7.0
Download                                 Q33          113      2.4      4.2
Retail                                   Q34           84      1.7      3.1
Catalog                                  Q35           16       .3       .6
Other method                             Q36          106      2.2      3.9
Company                                  Q37          383      8.0     14.1
School                                   Q38          124      2.6      4.6
Other                                    Q39           42       .9      1.5
Don't know                               Q40           41       .9      1.5
                                                  -------    -----    -----
                                 Total responses     4805    100.0    177.3

0 missing cases;  2,710 valid cases

How Browser Was Obtained




X1:         .

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           10     17.2     29.4
HW Bundle                                Q29            5      8.6     14.7
SW Bundle                                Q30            3      5.2      8.8
Free                                     Q31           20     34.5     58.8
Evaluation                               Q32            4      6.9     11.8
Download                                 Q33            2      3.4      5.9
Retail                                   Q34            2      3.4      5.9
Catalog                                  Q35            2      3.4      5.9
Other method                             Q36            1      1.7      2.9
Company                                  Q37            3      5.2      8.8
School                                   Q38            1      1.7      2.9
Other                                    Q39            2      3.4      5.9
Don't know                               Q40            3      5.2      8.8
                                                  -------    -----    -----
                                 Total responses       58    100.0    170.6

0 missing cases;  34 valid cases



X1:         1   USA

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          744     18.9     33.7
HW Bundle                                Q29          456     11.6     20.7
SW Bundle                                Q30          507     12.9     23.0
Free                                     Q31         1386     35.2     62.8
Evaluation                               Q32          142      3.6      6.4
Download                                 Q33           96      2.4      4.3
Retail                                   Q34           75      1.9      3.4
Catalog                                  Q35           11       .3       .5
Other method                             Q36           72      1.8      3.3
Company                                  Q37          291      7.4     13.2
School                                   Q38           91      2.3      4.1
Other                                    Q39           29       .7      1.3
Don't know                               Q40           33       .8      1.5
                                                  -------    -----    -----
                                 Total responses     3933    100.0    178.2

0 missing cases;  2,207 valid cases



X1:         2   Europe

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           32      8.1     14.2
HW Bundle                                Q29           35      8.9     15.6
SW Bundle                                Q30           43     10.9     19.1
Free                                     Q31          161     40.9     71.6
Evaluation                               Q32           24      6.1     10.7
Download                                 Q33            5      1.3      2.2
Retail                                   Q34            1       .3       .4
Catalog                                  Q35            1       .3       .4
Other method                             Q36           17      4.3      7.6
Company                                  Q37           46     11.7     20.4
School                                   Q38           18      4.6      8.0
Other                                    Q39            7      1.8      3.1
Don't know                               Q40            4      1.0      1.8
                                                  -------    -----    -----
                                 Total responses      394    100.0    175.1

0 missing cases;  225 valid cases



X1:         3   Other

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           43     10.2     17.6
HW Bundle                                Q29           36      8.6     14.8
SW Bundle                                Q30           43     10.2     17.6
Free                                     Q31          183     43.6     75.0
Evaluation                               Q32           19      4.5      7.8
Download                                 Q33           10      2.4      4.1
Retail                                   Q34            6      1.4      2.5
Catalog                                  Q35            2       .5       .8
Other method                             Q36           16      3.8      6.6
Company                                  Q37           43     10.2     17.6
School                                   Q38           14      3.3      5.7
Other                                    Q39            4      1.0      1.6
Don't know                               Q40            1       .2       .4
                                                  -------    -----    -----
                                 Total responses      420    100.0    172.1

0 missing cases;  244 valid cases

How Browser Was Obtained




X4:       .

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           10     17.2     29.4
HW Bundle                                Q29            5      8.6     14.7
SW Bundle                                Q30            3      5.2      8.8
Free                                     Q31           20     34.5     58.8
Evaluation                               Q32            4      6.9     11.8
Download                                 Q33            2      3.4      5.9
Retail                                   Q34            2      3.4      5.9
Catalog                                  Q35            2      3.4      5.9
Other method                             Q36            1      1.7      2.9
Company                                  Q37            3      5.2      8.8
School                                   Q38            1      1.7      2.9
Other                                    Q39            2      3.4      5.9
Don't know                               Q40            3      5.2      8.8
                                                  -------    -----    -----
                                 Total responses       58    100.0    170.6

0 missing cases;  34 valid cases



X4:      1.00   Female

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          274     20.5     35.5
HW Bundle                                Q29          183     13.7     23.7
SW Bundle                                Q30          167     12.5     21.6
Free                                     Q31          402     30.0     52.1
Evaluation                               Q32           37      2.8      4.8
Download                                 Q33           20      1.5      2.6
Retail                                   Q34           25      1.9      3.2
Catalog                                  Q35            4       .3       .5
Other method                             Q36           18      1.3      2.3
Company                                  Q37          137     10.2     17.7
School                                   Q38           40      3.0      5.2
Other                                    Q39           11       .8      1.4
Don't know                               Q40           20      1.5      2.6
                                                  -------    -----    -----
                                 Total responses     1338    100.0    173.3

0 missing cases;  772 valid cases



X4:      2.00   Male

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          545     16.0     28.6
HW Bundle                                Q29          344     10.1     18.1
SW Bundle                                Q30          426     12.5     22.4
Free                                     Q31         1328     39.0     69.7
Evaluation                               Q32          148      4.3      7.8
Download                                 Q33           91      2.7      4.8
Retail                                   Q34           57      1.7      3.0
Catalog                                  Q35           10       .3       .5
Other method                             Q36           87      2.6      4.6
Company                                  Q37          243      7.1     12.8
School                                   Q38           83      2.4      4.4
Other                                    Q39           29       .9      1.5
Don't know                               Q40           18       .5       .9
                                                  -------    -----    -----
                                 Total responses     3409    100.0    179.0

0 missing cases;  1,904 valid cases

How Browser Was Obtained




X2:         .

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           31     22.3     41.9
HW Bundle                                Q29           18     12.9     24.3
SW Bundle                                Q30           10      7.2     13.5
Free                                     Q31           44     31.7     59.5
Evaluation                               Q32            7      5.0      9.5
Download                                 Q33            3      2.2      4.1
Retail                                   Q34            5      3.6      6.8
Catalog                                  Q35            2      1.4      2.7
Other method                             Q36            5      3.6      6.8
Company                                  Q37            5      3.6      6.8
School                                   Q38            2      1.4      2.7
Other                                    Q39            3      2.2      4.1
Don't know                               Q40            4      2.9      5.4
                                                  -------    -----    -----
                                 Total responses      139    100.0    187.8

0 missing cases;  74 valid cases



X2:         1   11-20

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           40     14.7     28.8
HW Bundle                                Q29           29     10.7     20.9
SW Bundle                                Q30           34     12.5     24.5
Free                                     Q31          109     40.1     78.4
Evaluation                               Q32            9      3.3      6.5
Retail                                   Q34            2       .7      1.4
Catalog                                  Q35            1       .4       .7
Other method                             Q36           10      3.7      7.2
Company                                  Q37            7      2.6      5.0
School                                   Q38           22      8.1     15.8
Other                                    Q39            3      1.1      2.2
Don't know                               Q40            6      2.2      4.3
                                                  -------    -----    -----
                                 Total responses      272    100.0    195.7

0 missing cases;  139 valid cases



X2:         2   21-25

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           78     12.9     23.4
HW Bundle                                Q29           56      9.3     16.8
SW Bundle                                Q30           68     11.2     20.4
Free                                     Q31          238     39.3     71.5
Evaluation                               Q32           24      4.0      7.2
Download                                 Q33           10      1.7      3.0
Retail                                   Q34            5       .8      1.5
Catalog                                  Q35            1       .2       .3
Other method                             Q36           20      3.3      6.0
Company                                  Q37           46      7.6     13.8
School                                   Q38           49      8.1     14.7
Other                                    Q39            6      1.0      1.8
Don't know                               Q40            4       .7      1.2
                                                  -------    -----    -----
                                 Total responses      605    100.0    181.7

0 missing cases;  333 valid cases



X2:         3   26-50

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          501     16.4     29.2
HW Bundle                                Q29          344     11.3     20.1
SW Bundle                                Q30          392     12.8     22.9
Free                                     Q31         1133     37.1     66.1
Evaluation                               Q32          128      4.2      7.5
Download                                 Q33           72      2.4      4.2
Retail                                   Q34           48      1.6      2.8
Catalog                                  Q35            7       .2       .4
Other method                             Q36           52      1.7      3.0
Company                                  Q37          289      9.5     16.9
School                                   Q38           43      1.4      2.5
Other                                    Q39           28       .9      1.6
Don't know                               Q40           16       .5       .9
                                                  -------    -----    -----
                                 Total responses     3053    100.0    178.1

0 missing cases;  1,714 valid cases



X2:         4   50+

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          179     24.3     39.8
HW Bundle                                Q29           85     11.5     18.9
SW Bundle                                Q30           92     12.5     20.4
Free                                     Q31          226     30.7     50.2
Evaluation                               Q32           21      2.9      4.7
Download                                 Q33           28      3.8      6.2
Retail                                   Q34           24      3.3      5.3
Catalog                                  Q35            5       .7      1.1
Other method                             Q36           19      2.6      4.2
Company                                  Q37           36      4.9      8.0
School                                   Q38            8      1.1      1.8
Other                                    Q39            2       .3       .4
Don't know                               Q40           11      1.5      2.4
                                                  -------    -----    -----
                                 Total responses      736    100.0    163.6

0 missing cases;  450 valid cases

How Browser Was Obtained




X3:         .

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           10     17.2     29.4
HW Bundle                                Q29            5      8.6     14.7
SW Bundle                                Q30            3      5.2      8.8
Free                                     Q31           20     34.5     58.8
Evaluation                               Q32            4      6.9     11.8
Download                                 Q33            2      3.4      5.9
Retail                                   Q34            2      3.4      5.9
Catalog                                  Q35            2      3.4      5.9
Other method                             Q36            1      1.7      2.9
Company                                  Q37            3      5.2      8.8
School                                   Q38            1      1.7      2.9
Other                                    Q39            2      3.4      5.9
Don't know                               Q40            3      5.2      8.8
                                                  -------    -----    -----
                                 Total responses       58    100.0    170.6

0 missing cases;  34 valid cases



X3:         1   <1 Year

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          110     31.9     45.8
HW Bundle                                Q29           68     19.7     28.3
SW Bundle                                Q30           52     15.1     21.7
Free                                     Q31           63     18.3     26.3
Evaluation                               Q32            5      1.4      2.1
Download                                 Q33            3       .9      1.3
Retail                                   Q34           10      2.9      4.2
Other method                             Q36            6      1.7      2.5
Company                                  Q37           10      2.9      4.2
School                                   Q38            2       .6       .8
Other                                    Q39            3       .9      1.3
Don't know                               Q40           13      3.8      5.4
                                                  -------    -----    -----
                                 Total responses      345    100.0    143.8

0 missing cases;  240 valid cases



X3:         2   1-3 Years

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          303     21.4     36.8
HW Bundle                                Q29          177     12.5     21.5
SW Bundle                                Q30          183     12.9     22.2
Free                                     Q31          452     31.9     54.9
Evaluation                               Q32           41      2.9      5.0
Download                                 Q33           34      2.4      4.1
Retail                                   Q34           37      2.6      4.5
Catalog                                  Q35            5       .4       .6
Other method                             Q36           33      2.3      4.0
Company                                  Q37           92      6.5     11.2
School                                   Q38           32      2.3      3.9
Other                                    Q39           10       .7      1.2
Don't know                               Q40           18      1.3      2.2
                                                  -------    -----    -----
                                 Total responses     1417    100.0    172.0

0 missing cases;  824 valid cases



X3:         3   >4 Years

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          406     13.6     25.2
HW Bundle                                Q29          282      9.4     17.5
SW Bundle                                Q30          358     12.0     22.2
Free                                     Q31         1215     40.7     75.4
Evaluation                               Q32          139      4.7      8.6
Download                                 Q33           74      2.5      4.6
Retail                                   Q34           35      1.2      2.2
Catalog                                  Q35            9       .3       .6
Other method                             Q36           66      2.2      4.1
Company                                  Q37          278      9.3     17.2
School                                   Q38           89      3.0      5.5
Other                                    Q39           27       .9      1.7
Don't know                               Q40            7       .2       .4
                                                  -------    -----    -----
                                 Total responses     2985    100.0    185.2

0 missing cases;  1,612 valid cases

How Browser Was Obtained




X6:         .

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28           10     17.2     29.4
HW Bundle                                Q29            5      8.6     14.7
SW Bundle                                Q30            3      5.2      8.8
Free                                     Q31           20     34.5     58.8
Evaluation                               Q32            4      6.9     11.8
Download                                 Q33            2      3.4      5.9
Retail                                   Q34            2      3.4      5.9
Catalog                                  Q35            2      3.4      5.9
Other method                             Q36            1      1.7      2.9
Company                                  Q37            3      5.2      8.8
School                                   Q38            1      1.7      2.9
Other                                    Q39            2      3.4      5.9
Don't know                               Q40            3      5.2      8.8
                                                  -------    -----    -----
                                 Total responses       58    100.0    170.6

0 missing cases;  34 valid cases



X6:         1   Novice

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          119     32.2     46.5
HW Bundle                                Q29           56     15.2     21.9
SW Bundle                                Q30           51     13.8     19.9
Free                                     Q31           53     14.4     20.7
Evaluation                               Q32            2       .5       .8
Download                                 Q33            6      1.6      2.3
Retail                                   Q34           12      3.3      4.7
Catalog                                  Q35            2       .5       .8
Other method                             Q36            7      1.9      2.7
Company                                  Q37           24      6.5      9.4
School                                   Q38           10      2.7      3.9
Other                                    Q39            5      1.4      2.0
Don't know                               Q40           22      6.0      8.6
                                                  -------    -----    -----
                                 Total responses      369    100.0    144.1

0 missing cases;  256 valid cases



X6:         2   Intermediate

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          286     24.3     40.0
HW Bundle                                Q29          141     12.0     19.7
SW Bundle                                Q30          150     12.7     21.0
Free                                     Q31          353     29.9     49.4
Evaluation                               Q32           24      2.0      3.4
Download                                 Q33           20      1.7      2.8
Retail                                   Q34           24      2.0      3.4
Catalog                                  Q35            6       .5       .8
Other method                             Q36           22      1.9      3.1
Company                                  Q37           93      7.9     13.0
School                                   Q38           36      3.1      5.0
Other                                    Q39           10       .8      1.4
Don't know                               Q40           14      1.2      2.0
                                                  -------    -----    -----
                                 Total responses     1179    100.0    164.9

0 missing cases;  715 valid cases



X6:         3   Experienced

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          288     13.9     25.6
HW Bundle                                Q29          229     11.0     20.4
SW Bundle                                Q30          256     12.3     22.8
Free                                     Q31          837     40.3     74.5
Evaluation                               Q32           99      4.8      8.8
Download                                 Q33           50      2.4      4.4
Retail                                   Q34           31      1.5      2.8
Catalog                                  Q35            5       .2       .4
Other method                             Q36           45      2.2      4.0
Company                                  Q37          172      8.3     15.3
School                                   Q38           50      2.4      4.4
Other                                    Q39           15       .7      1.3
Don't know                               Q40            2       .1       .2
                                                  -------    -----    -----
                                 Total responses     2079    100.0    185.0

0 missing cases;  1,124 valid cases



X6:         4   Expert

Group G40  How Browser Was Obtained
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

ISP                                      Q28          126     11.3     21.7
HW Bundle                                Q29          101      9.0     17.4
SW Bundle                                Q30          136     12.1     23.4
Free                                     Q31          487     43.5     83.8
Evaluation                               Q32           60      5.4     10.3
Download                                 Q33           35      3.1      6.0
Retail                                   Q34           15      1.3      2.6
Catalog                                  Q35            1       .1       .2
Other method                             Q36           31      2.8      5.3
Company                                  Q37           91      8.1     15.7
School                                   Q38           27      2.4      4.6
Other                                    Q39           10       .9      1.7
                                                  -------    -----    -----
                                 Total responses     1120    100.0    192.8

0 missing cases;  581 valid cases


Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280