GVU's Tenth WWW User Survey Graphs

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Email Packages Used


Which email package(s) do you use?
(Please check all that apply.)

Email Packages Used





Group G70  "Email Packages Used"
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          305      5.9     11.3
CC:Mail                                  Q59          119      2.3      4.4
Eudora                                   Q60          899     17.3     33.2
Messenger                                Q61          994     19.2     36.7
Exchange                                 Q62          206      4.0      7.6
Outlook                                  Q63          525     10.1     19.4
Express                                  Q64          666     12.8     24.6
Other MS                                 Q65           82      1.6      3.0
Emacs                                    Q66           40       .8      1.5
Unix                                     Q67          175      3.4      6.5
Pine/Elm                                 Q68          433      8.3     16.0
Other                                    Q69          703     13.5     25.9
Don't Know                               Q70           42       .8      1.5
                                                  -------    -----    -----
                                 Total responses     5189    100.0    191.5

0 missing cases;  2,710 valid cases

Email Packages Used




X1:         .

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58            5      7.2     14.7
CC:Mail                                  Q59            1      1.4      2.9
Eudora                                   Q60            7     10.1     20.6
Messenger                                Q61           18     26.1     52.9
Exchange                                 Q62            3      4.3      8.8
Outlook                                  Q63            6      8.7     17.6
Express                                  Q64            8     11.6     23.5
Other MS                                 Q65            3      4.3      8.8
Emacs                                    Q66            1      1.4      2.9
Unix                                     Q67            1      1.4      2.9
Pine/Elm                                 Q68            6      8.7     17.6
Other                                    Q69            8     11.6     23.5
Don't Know                               Q70            2      2.9      5.9
                                                  -------    -----    -----
                                 Total responses       69    100.0    202.9

0 missing cases;  34 valid cases



X1:         1   USA

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          291      6.9     13.2
CC:Mail                                  Q59           98      2.3      4.4
Eudora                                   Q60          735     17.5     33.3
Messenger                                Q61          819     19.6     37.1
Exchange                                 Q62          165      3.9      7.5
Outlook                                  Q63          405      9.7     18.4
Express                                  Q64          547     13.1     24.8
Other MS                                 Q65           60      1.4      2.7
Emacs                                    Q66           30       .7      1.4
Unix                                     Q67          125      3.0      5.7
Pine/Elm                                 Q68          335      8.0     15.2
Other                                    Q69          545     13.0     24.7
Don't Know                               Q70           34       .8      1.5
                                                  -------    -----    -----
                                 Total responses     4189    100.0    189.8

0 missing cases;  2,207 valid cases



X1:         2   Europe

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58            7      1.6      3.1
CC:Mail                                  Q59            9      2.0      4.0
Eudora                                   Q60           62     14.0     27.6
Messenger                                Q61           73     16.4     32.4
Exchange                                 Q62           21      4.7      9.3
Outlook                                  Q63           58     13.1     25.8
Express                                  Q64           49     11.0     21.8
Other MS                                 Q65           11      2.5      4.9
Emacs                                    Q66            4       .9      1.8
Unix                                     Q67           29      6.5     12.9
Pine/Elm                                 Q68           45     10.1     20.0
Other                                    Q69           72     16.2     32.0
Don't Know                               Q70            4       .9      1.8
                                                  -------    -----    -----
                                 Total responses      444    100.0    197.3

0 missing cases;  225 valid cases



X1:         3   Other

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58            2       .4       .8
CC:Mail                                  Q59           11      2.3      4.5
Eudora                                   Q60           95     19.5     38.9
Messenger                                Q61           84     17.2     34.4
Exchange                                 Q62           17      3.5      7.0
Outlook                                  Q63           56     11.5     23.0
Express                                  Q64           62     12.7     25.4
Other MS                                 Q65            8      1.6      3.3
Emacs                                    Q66            5      1.0      2.0
Unix                                     Q67           20      4.1      8.2
Pine/Elm                                 Q68           47      9.7     19.3
Other                                    Q69           78     16.0     32.0
Don't Know                               Q70            2       .4       .8
                                                  -------    -----    -----
                                 Total responses      487    100.0    199.6

0 missing cases;  244 valid cases

Email Packages Used




X4:       .

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58            5      7.2     14.7
CC:Mail                                  Q59            1      1.4      2.9
Eudora                                   Q60            7     10.1     20.6
Messenger                                Q61           18     26.1     52.9
Exchange                                 Q62            3      4.3      8.8
Outlook                                  Q63            6      8.7     17.6
Express                                  Q64            8     11.6     23.5
Other MS                                 Q65            3      4.3      8.8
Emacs                                    Q66            1      1.4      2.9
Unix                                     Q67            1      1.4      2.9
Pine/Elm                                 Q68            6      8.7     17.6
Other                                    Q69            8     11.6     23.5
Don't Know                               Q70            2      2.9      5.9
                                                  -------    -----    -----
                                 Total responses       69    100.0    202.9

0 missing cases;  34 valid cases



X4:      1.00   Female

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          109      7.6     14.1
CC:Mail                                  Q59           34      2.4      4.4
Eudora                                   Q60          242     16.9     31.3
Messenger                                Q61          286     20.0     37.0
Exchange                                 Q62           61      4.3      7.9
Outlook                                  Q63          120      8.4     15.5
Express                                  Q64          193     13.5     25.0
Other MS                                 Q65           21      1.5      2.7
Emacs                                    Q66            9       .6      1.2
Unix                                     Q67           36      2.5      4.7
Pine/Elm                                 Q68          111      7.8     14.4
Other                                    Q69          189     13.2     24.5
Don't Know                               Q70           18      1.3      2.3
                                                  -------    -----    -----
                                 Total responses     1429    100.0    185.1

0 missing cases;  772 valid cases



X4:      2.00   Male

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          191      5.2     10.0
CC:Mail                                  Q59           84      2.3      4.4
Eudora                                   Q60          650     17.6     34.1
Messenger                                Q61          690     18.7     36.2
Exchange                                 Q62          142      3.8      7.5
Outlook                                  Q63          399     10.8     21.0
Express                                  Q64          465     12.6     24.4
Other MS                                 Q65           58      1.6      3.0
Emacs                                    Q66           30       .8      1.6
Unix                                     Q67          138      3.7      7.2
Pine/Elm                                 Q68          316      8.6     16.6
Other                                    Q69          506     13.7     26.6
Don't Know                               Q70           22       .6      1.2
                                                  -------    -----    -----
                                 Total responses     3691    100.0    193.9

0 missing cases;  1,904 valid cases

Email Packages Used




X2:         .

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           13      8.6     17.6
CC:Mail                                  Q59            2      1.3      2.7
Eudora                                   Q60           20     13.2     27.0
Messenger                                Q61           33     21.9     44.6
Exchange                                 Q62            6      4.0      8.1
Outlook                                  Q63           12      7.9     16.2
Express                                  Q64           19     12.6     25.7
Other MS                                 Q65            4      2.6      5.4
Emacs                                    Q66            1       .7      1.4
Unix                                     Q67            6      4.0      8.1
Pine/Elm                                 Q68            9      6.0     12.2
Other                                    Q69           23     15.2     31.1
Don't Know                               Q70            3      2.0      4.1
                                                  -------    -----    -----
                                 Total responses      151    100.0    204.1

0 missing cases;  74 valid cases



X2:         1   11-20

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           19      6.9     13.7
CC:Mail                                  Q59            1       .4       .7
Eudora                                   Q60           38     13.8     27.3
Messenger                                Q61           51     18.5     36.7
Exchange                                 Q62            5      1.8      3.6
Outlook                                  Q63           18      6.5     12.9
Express                                  Q64           31     11.3     22.3
Other MS                                 Q65            4      1.5      2.9
Emacs                                    Q66            6      2.2      4.3
Unix                                     Q67           15      5.5     10.8
Pine/Elm                                 Q68           45     16.4     32.4
Other                                    Q69           40     14.5     28.8
Don't Know                               Q70            2       .7      1.4
                                                  -------    -----    -----
                                 Total responses      275    100.0    197.8

0 missing cases;  139 valid cases



X2:         2   21-25

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           25      3.5      7.5
CC:Mail                                  Q59           18      2.5      5.4
Eudora                                   Q60          104     14.6     31.2
Messenger                                Q61          114     16.0     34.2
Exchange                                 Q62           27      3.8      8.1
Outlook                                  Q63           71     10.0     21.3
Express                                  Q64           81     11.4     24.3
Other MS                                 Q65           13      1.8      3.9
Emacs                                    Q66           14      2.0      4.2
Unix                                     Q67           34      4.8     10.2
Pine/Elm                                 Q68          118     16.6     35.4
Other                                    Q69           86     12.1     25.8
Don't Know                               Q70            6       .8      1.8
                                                  -------    -----    -----
                                 Total responses      711    100.0    213.5

0 missing cases;  333 valid cases



X2:         3   26-50

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          208      6.3     12.1
CC:Mail                                  Q59           80      2.4      4.7
Eudora                                   Q60          573     17.4     33.4
Messenger                                Q61          629     19.1     36.7
Exchange                                 Q62          152      4.6      8.9
Outlook                                  Q63          369     11.2     21.5
Express                                  Q64          414     12.6     24.2
Other MS                                 Q65           49      1.5      2.9
Emacs                                    Q66           19       .6      1.1
Unix                                     Q67          110      3.3      6.4
Pine/Elm                                 Q68          226      6.9     13.2
Other                                    Q69          449     13.6     26.2
Don't Know                               Q70           18       .5      1.1
                                                  -------    -----    -----
                                 Total responses     3296    100.0    192.3

0 missing cases;  1,714 valid cases



X2:         4   50+

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           40      5.3      8.9
CC:Mail                                  Q59           18      2.4      4.0
Eudora                                   Q60          164     21.7     36.4
Messenger                                Q61          167     22.1     37.1
Exchange                                 Q62           16      2.1      3.6
Outlook                                  Q63           55      7.3     12.2
Express                                  Q64          121     16.0     26.9
Other MS                                 Q65           12      1.6      2.7
Unix                                     Q67           10      1.3      2.2
Pine/Elm                                 Q68           35      4.6      7.8
Other                                    Q69          105     13.9     23.3
Don't Know                               Q70           13      1.7      2.9
                                                  -------    -----    -----
                                 Total responses      756    100.0    168.0

0 missing cases;  450 valid cases

Email Packages Used




X3:         .

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58            5      7.2     14.7
CC:Mail                                  Q59            1      1.4      2.9
Eudora                                   Q60            7     10.1     20.6
Messenger                                Q61           18     26.1     52.9
Exchange                                 Q62            3      4.3      8.8
Outlook                                  Q63            6      8.7     17.6
Express                                  Q64            8     11.6     23.5
Other MS                                 Q65            3      4.3      8.8
Emacs                                    Q66            1      1.4      2.9
Unix                                     Q67            1      1.4      2.9
Pine/Elm                                 Q68            6      8.7     17.6
Other                                    Q69            8     11.6     23.5
Don't Know                               Q70            2      2.9      5.9
                                                  -------    -----    -----
                                 Total responses       69    100.0    202.9

0 missing cases;  34 valid cases



X3:         1   <1 Year

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           17      5.1      7.1
CC:Mail                                  Q59            4      1.2      1.7
Eudora                                   Q60           46     13.7     19.2
Messenger                                Q61           69     20.6     28.8
Exchange                                 Q62            6      1.8      2.5
Outlook                                  Q63           21      6.3      8.8
Express                                  Q64           86     25.7     35.8
Other MS                                 Q65           10      3.0      4.2
Pine/Elm                                 Q68            3       .9      1.3
Other                                    Q69           57     17.0     23.8
Don't Know                               Q70           16      4.8      6.7
                                                  -------    -----    -----
                                 Total responses      335    100.0    139.6

0 missing cases;  240 valid cases



X3:         2   1-3 Years

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          104      7.4     12.6
CC:Mail                                  Q59           23      1.6      2.8
Eudora                                   Q60          220     15.7     26.7
Messenger                                Q61          318     22.7     38.6
Exchange                                 Q62           57      4.1      6.9
Outlook                                  Q63          133      9.5     16.1
Express                                  Q64          224     16.0     27.2
Other MS                                 Q65           37      2.6      4.5
Emacs                                    Q66            6       .4       .7
Unix                                     Q67           18      1.3      2.2
Pine/Elm                                 Q68           63      4.5      7.6
Other                                    Q69          177     12.7     21.5
Don't Know                               Q70           19      1.4      2.3
                                                  -------    -----    -----
                                 Total responses     1399    100.0    169.8

0 missing cases;  824 valid cases



X3:         3   >4 Years

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          179      5.3     11.1
CC:Mail                                  Q59           91      2.7      5.6
Eudora                                   Q60          626     18.5     38.8
Messenger                                Q61          589     17.4     36.5
Exchange                                 Q62          140      4.1      8.7
Outlook                                  Q63          365     10.8     22.6
Express                                  Q64          348     10.3     21.6
Other MS                                 Q65           32       .9      2.0
Emacs                                    Q66           33      1.0      2.0
Unix                                     Q67          156      4.6      9.7
Pine/Elm                                 Q68          361     10.7     22.4
Other                                    Q69          461     13.6     28.6
Don't Know                               Q70            5       .1       .3
                                                  -------    -----    -----
                                 Total responses     3386    100.0    210.0

0 missing cases;  1,612 valid cases

Email Packages Used




X6:         .

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58            5      7.2     14.7
CC:Mail                                  Q59            1      1.4      2.9
Eudora                                   Q60            7     10.1     20.6
Messenger                                Q61           18     26.1     52.9
Exchange                                 Q62            3      4.3      8.8
Outlook                                  Q63            6      8.7     17.6
Express                                  Q64            8     11.6     23.5
Other MS                                 Q65            3      4.3      8.8
Emacs                                    Q66            1      1.4      2.9
Unix                                     Q67            1      1.4      2.9
Pine/Elm                                 Q68            6      8.7     17.6
Other                                    Q69            8     11.6     23.5
Don't Know                               Q70            2      2.9      5.9
                                                  -------    -----    -----
                                 Total responses       69    100.0    202.9

0 missing cases;  34 valid cases



X6:         1   Novice

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           25      7.2      9.8
CC:Mail                                  Q59            6      1.7      2.3
Eudora                                   Q60           52     15.0     20.3
Messenger                                Q61           65     18.8     25.4
Exchange                                 Q62           12      3.5      4.7
Outlook                                  Q63           21      6.1      8.2
Express                                  Q64           71     20.5     27.7
Other MS                                 Q65           11      3.2      4.3
Unix                                     Q67            5      1.4      2.0
Pine/Elm                                 Q68            6      1.7      2.3
Other                                    Q69           55     15.9     21.5
Don't Know                               Q70           17      4.9      6.6
                                                  -------    -----    -----
                                 Total responses      346    100.0    135.2

0 missing cases;  256 valid cases



X6:         2   Intermediate

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           74      6.2     10.3
CC:Mail                                  Q59           30      2.5      4.2
Eudora                                   Q60          220     18.4     30.8
Messenger                                Q61          237     19.8     33.1
Exchange                                 Q62           45      3.8      6.3
Outlook                                  Q63          101      8.4     14.1
Express                                  Q64          173     14.5     24.2
Other MS                                 Q65           27      2.3      3.8
Emacs                                    Q66           11       .9      1.5
Unix                                     Q67           25      2.1      3.5
Pine/Elm                                 Q68           77      6.4     10.8
Other                                    Q69          157     13.1     22.0
Don't Know                               Q70           20      1.7      2.8
                                                  -------    -----    -----
                                 Total responses     1197    100.0    167.4

0 missing cases;  715 valid cases



X6:         3   Experienced

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58          126      5.6     11.2
CC:Mail                                  Q59           55      2.5      4.9
Eudora                                   Q60          375     16.8     33.4
Messenger                                Q61          446     19.9     39.7
Exchange                                 Q62           85      3.8      7.6
Outlook                                  Q63          223     10.0     19.8
Express                                  Q64          258     11.5     23.0
Other MS                                 Q65           29      1.3      2.6
Emacs                                    Q66           15       .7      1.3
Unix                                     Q67           80      3.6      7.1
Pine/Elm                                 Q68          210      9.4     18.7
Other                                    Q69          333     14.9     29.6
Don't Know                               Q70            3       .1       .3
                                                  -------    -----    -----
                                 Total responses     2238    100.0    199.1

0 missing cases;  1,124 valid cases



X6:         4   Expert

Group G70  Email Packages Used
     (Value tabulated = 1)

                                                             Pct of  Pct of
Dichotomy label                          Name       Count  Responses  Cases

AOL                                      Q58           75      5.6     12.9
CC:Mail                                  Q59           27      2.0      4.6
Eudora                                   Q60          245     18.3     42.2
Messenger                                Q61          228     17.0     39.2
Exchange                                 Q62           61      4.6     10.5
Outlook                                  Q63          174     13.0     29.9
Express                                  Q64          156     11.7     26.9
Other MS                                 Q65           12       .9      2.1
Emacs                                    Q66           13      1.0      2.2
Unix                                     Q67           64      4.8     11.0
Pine/Elm                                 Q68          134     10.0     23.1
Other                                    Q69          150     11.2     25.8
                                                  -------    -----    -----
                                 Total responses     1339    100.0    230.5

0 missing cases;  581 valid cases


Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280