GVU's Tenth WWW User Survey Graphs

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Primary Email Package Used

Which is your primary email package?
Primary Email Package Used

Primary Email Package Used

Frequency Percent Valid Percent Cumulative Percent
Valid AOL 103 3.8 3.8 3.8
CC:Mail 34 1.3 1.3 5.1
Eudora 602 22.2 22.2 27.3
Messenger 637 23.5 23.5 50.8
Exchange 47 1.7 1.7 52.5
Outlook 290 10.7 10.7 63.2
Express 383 14.1 14.1 77.3
Other MS 41 1.5 1.5 78.9
Emacs 8 .3 .3 79.2
Unix 19 .7 .7 79.9
Pine/Elm 117 4.3 4.3 84.2
Other 389 14.4 14.4 98.5
Don't Know 40 1.5 1.5 100.0
Total 2710 100.0 100.0

Primary Email Package Used

Primary Email Package Used
Location Frequency Percent Valid Percent Cumulative Percent
. Valid AOL 2 5.9 5.9 5.9
Eudora 3 8.8 8.8 14.7
Messenger 13 38.2 38.2 52.9
Exchange 2 5.9 5.9 58.8
Outlook 4 11.8 11.8 70.6
Express 4 11.8 11.8 82.4
Pine/Elm 1 2.9 2.9 85.3
Other 4 11.8 11.8 97.1
Don't Know 1 2.9 2.9 100.0
Total 34 100.0 100.0
USA Valid AOL 97 4.4 4.4 4.4
CC:Mail 26 1.2 1.2 5.6
Eudora 499 22.6 22.6 28.2
Messenger 527 23.9 23.9 52.1
Exchange 34 1.5 1.5 53.6
Outlook 215 9.7 9.7 63.3
Express 334 15.1 15.1 78.5
Other MS 36 1.6 1.6 80.1
Emacs 8 .4 .4 80.5
Unix 17 .8 .8 81.2
Pine/Elm 89 4.0 4.0 85.3
Other 293 13.3 13.3 98.6
Don't Know 32 1.4 1.4 100.0
Total 2207 100.0 100.0
Europe Valid AOL 3 1.3 1.3 1.3
CC:Mail 4 1.8 1.8 3.1
Eudora 40 17.8 17.8 20.9
Messenger 51 22.7 22.7 43.6
Exchange 8 3.6 3.6 47.1
Outlook 37 16.4 16.4 63.6
Express 20 8.9 8.9 72.4
Other MS 1 .4 .4 72.9
Pine/Elm 13 5.8 5.8 78.7
Other 44 19.6 19.6 98.2
Don't Know 4 1.8 1.8 100.0
Total 225 100.0 100.0
Other Valid AOL 1 .4 .4 .4
CC:Mail 4 1.6 1.6 2.0
Eudora 60 24.6 24.6 26.6
Messenger 46 18.9 18.9 45.5
Exchange 3 1.2 1.2 46.7
Outlook 34 13.9 13.9 60.7
Express 25 10.2 10.2 70.9
Other MS 4 1.6 1.6 72.5
Unix 2 .8 .8 73.4
Pine/Elm 14 5.7 5.7 79.1
Other 48 19.7 19.7 98.8
Don't Know 3 1.2 1.2 100.0
Total 244 100.0 100.0

Primary Email Package Used

Primary Email Package Used
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid AOL 2 5.9 5.9 5.9
Eudora 3 8.8 8.8 14.7
Messenger 13 38.2 38.2 52.9
Exchange 2 5.9 5.9 58.8
Outlook 4 11.8 11.8 70.6
Express 4 11.8 11.8 82.4
Pine/Elm 1 2.9 2.9 85.3
Other 4 11.8 11.8 97.1
Don't Know 1 2.9 2.9 100.0
Total 34 100.0 100.0
Female Valid AOL 42 5.4 5.4 5.4
CC:Mail 9 1.2 1.2 6.6
Eudora 162 21.0 21.0 27.6
Messenger 185 24.0 24.0 51.6
Exchange 18 2.3 2.3 53.9
Outlook 66 8.5 8.5 62.4
Express 117 15.2 15.2 77.6
Other MS 14 1.8 1.8 79.4
Emacs 1 .1 .1 79.5
Unix 8 1.0 1.0 80.6
Pine/Elm 25 3.2 3.2 83.8
Other 110 14.2 14.2 98.1
Don't Know 15 1.9 1.9 100.0
Total 772 100.0 100.0
Male Valid AOL 59 3.1 3.1 3.1
CC:Mail 25 1.3 1.3 4.4
Eudora 437 23.0 23.0 27.4
Messenger 439 23.1 23.1 50.4
Exchange 27 1.4 1.4 51.8
Outlook 220 11.6 11.6 63.4
Express 262 13.8 13.8 77.2
Other MS 27 1.4 1.4 78.6
Emacs 7 .4 .4 78.9
Unix 11 .6 .6 79.5
Pine/Elm 91 4.8 4.8 84.3
Other 275 14.4 14.4 98.7
Don't Know 24 1.3 1.3 100.0
Total 1904 100.0 100.0

Primary Email Package Used

Primary Email Package Used
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid AOL 4 5.4 5.4 5.4
Eudora 11 14.9 14.9 20.3
Messenger 24 32.4 32.4 52.7
Exchange 2 2.7 2.7 55.4
Outlook 5 6.8 6.8 62.2
Express 11 14.9 14.9 77.0
Unix 2 2.7 2.7 79.7
Pine/Elm 1 1.4 1.4 81.1
Other 12 16.2 16.2 97.3
Don't Know 2 2.7 2.7 100.0
Total 74 100.0 100.0
11-20 Valid AOL 11 7.9 7.9 7.9
CC:Mail 1 .7 .7 8.6
Eudora 26 18.7 18.7 27.3
Messenger 30 21.6 21.6 48.9
Exchange 1 .7 .7 49.6
Outlook 12 8.6 8.6 58.3
Express 18 12.9 12.9 71.2
Other MS 2 1.4 1.4 72.7
Pine/Elm 12 8.6 8.6 81.3
Other 23 16.5 16.5 97.8
Don't Know 3 2.2 2.2 100.0
Total 139 100.0 100.0
21-25 Valid AOL 8 2.4 2.4 2.4
CC:Mail 2 .6 .6 3.0
Eudora 66 19.8 19.8 22.8
Messenger 66 19.8 19.8 42.6
Exchange 5 1.5 1.5 44.1
Outlook 27 8.1 8.1 52.3
Express 45 13.5 13.5 65.8
Other MS 4 1.2 1.2 67.0
Emacs 2 .6 .6 67.6
Unix 3 .9 .9 68.5
Pine/Elm 43 12.9 12.9 81.4
Other 56 16.8 16.8 98.2
Don't Know 6 1.8 1.8 100.0
Total 333 100.0 100.0
26-50 Valid AOL 64 3.7 3.7 3.7
CC:Mail 27 1.6 1.6 5.3
Eudora 388 22.6 22.6 27.9
Messenger 394 23.0 23.0 50.9
Exchange 34 2.0 2.0 52.9
Outlook 215 12.5 12.5 65.5
Express 232 13.5 13.5 79.0
Other MS 26 1.5 1.5 80.5
Emacs 6 .4 .4 80.9
Unix 13 .8 .8 81.6
Pine/Elm 54 3.2 3.2 84.8
Other 242 14.1 14.1 98.9
Don't Know 19 1.1 1.1 100.0
Total 1714 100.0 100.0
50+ Valid AOL 16 3.6 3.6 3.6
CC:Mail 4 .9 .9 4.4
Eudora 111 24.7 24.7 29.1
Messenger 123 27.3 27.3 56.4
Exchange 5 1.1 1.1 57.6
Outlook 31 6.9 6.9 64.4
Express 77 17.1 17.1 81.6
Other MS 9 2.0 2.0 83.6
Unix 1 .2 .2 83.8
Pine/Elm 7 1.6 1.6 85.3
Other 56 12.4 12.4 97.8
Don't Know 10 2.2 2.2 100.0
Total 450 100.0 100.0

Primary Email Package Used

Primary Email Package Used
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid AOL 2 5.9 5.9 5.9
Eudora 3 8.8 8.8 14.7
Messenger 13 38.2 38.2 52.9
Exchange 2 5.9 5.9 58.8
Outlook 4 11.8 11.8 70.6
Express 4 11.8 11.8 82.4
Pine/Elm 1 2.9 2.9 85.3
Other 4 11.8 11.8 97.1
Don't Know 1 2.9 2.9 100.0
Total 34 100.0 100.0
<1 Year Valid AOL 12 5.0 5.0 5.0
Eudora 35 14.6 14.6 19.6
Messenger 53 22.1 22.1 41.7
Exchange 1 .4 .4 42.1
Outlook 11 4.6 4.6 46.7
Express 70 29.2 29.2 75.8
Other MS 9 3.8 3.8 79.6
Other 36 15.0 15.0 94.6
Don't Know 13 5.4 5.4 100.0
Total 240 100.0 100.0
1-3 Years Valid AOL 50 6.1 6.1 6.1
CC:Mail 9 1.1 1.1 7.2
Eudora 146 17.7 17.7 24.9
Messenger 232 28.2 28.2 53.0
Exchange 16 1.9 1.9 55.0
Outlook 75 9.1 9.1 64.1
Express 141 17.1 17.1 81.2
Other MS 19 2.3 2.3 83.5
Unix 3 .4 .4 83.9
Pine/Elm 16 1.9 1.9 85.8
Other 98 11.9 11.9 97.7
Don't Know 19 2.3 2.3 100.0
Total 824 100.0 100.0
>4 Years Valid AOL 39 2.4 2.4 2.4
CC:Mail 25 1.6 1.6 4.0
Eudora 418 25.9 25.9 29.9
Messenger 339 21.0 21.0 50.9
Exchange 28 1.7 1.7 52.7
Outlook 200 12.4 12.4 65.1
Express 168 10.4 10.4 75.5
Other MS 13 .8 .8 76.3
Emacs 8 .5 .5 76.8
Unix 16 1.0 1.0 77.8
Pine/Elm 100 6.2 6.2 84.0
Other 251 15.6 15.6 99.6
Don't Know 7 .4 .4 100.0
Total 1612 100.0 100.0

Primary Email Package Used

Primary Email Package Used
Skill Level Frequency Percent Valid Percent Cumulative Percent
. Valid AOL 2 5.9 5.9 5.9
Eudora 3 8.8 8.8 14.7
Messenger 13 38.2 38.2 52.9
Exchange 2 5.9 5.9 58.8
Outlook 4 11.8 11.8 70.6
Express 4 11.8 11.8 82.4
Pine/Elm 1 2.9 2.9 85.3
Other 4 11.8 11.8 97.1
Don't Know 1 2.9 2.9 100.0
Total 34 100.0 100.0
Novice Valid AOL 13 5.1 5.1 5.1
Eudora 42 16.4 16.4 21.5
Messenger 61 23.8 23.8 45.3
Exchange 5 2.0 2.0 47.3
Outlook 11 4.3 4.3 51.6
Express 60 23.4 23.4 75.0
Other MS 9 3.5 3.5 78.5
Unix 1 .4 .4 78.9
Pine/Elm 5 2.0 2.0 80.9
Other 35 13.7 13.7 94.5
Don't Know 14 5.5 5.5 100.0
Total 256 100.0 100.0
Intermediate Valid AOL 42 5.9 5.9 5.9
CC:Mail 11 1.5 1.5 7.4
Eudora 160 22.4 22.4 29.8
Messenger 162 22.7 22.7 52.4
Exchange 13 1.8 1.8 54.3
Outlook 58 8.1 8.1 62.4
Express 115 16.1 16.1 78.5
Other MS 17 2.4 2.4 80.8
Emacs 4 .6 .6 81.4
Unix 4 .6 .6 82.0
Pine/Elm 24 3.4 3.4 85.3
Other 85 11.9 11.9 97.2
Don't Know 20 2.8 2.8 100.0
Total 715 100.0 100.0
Experienced Valid AOL 36 3.2 3.2 3.2
CC:Mail 19 1.7 1.7 4.9
Eudora 237 21.1 21.1 26.0
Messenger 281 25.0 25.0 51.0
Exchange 19 1.7 1.7 52.7
Outlook 123 10.9 10.9 63.6
Express 133 11.8 11.8 75.4
Other MS 14 1.2 1.2 76.7
Emacs 2 .2 .2 76.9
Unix 9 .8 .8 77.7
Pine/Elm 55 4.9 4.9 82.6
Other 191 17.0 17.0 99.6
Don't Know 5 .4 .4 100.0
Total 1124 100.0 100.0
Expert Valid AOL 10 1.7 1.7 1.7
CC:Mail 4 .7 .7 2.4
Eudora 160 27.5 27.5 29.9
Messenger 120 20.7 20.7 50.6
Exchange 8 1.4 1.4 52.0
Outlook 94 16.2 16.2 68.2
Express 71 12.2 12.2 80.4
Other MS 1 .2 .2 80.6
Emacs 2 .3 .3 80.9
Unix 5 .9 .9 81.8
Pine/Elm 32 5.5 5.5 87.3
Other 74 12.7 12.7 100.0
Total 581 100.0 100.0

Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280