GVU's Tenth WWW User Survey Graphs

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Frequency of Switching Email Packages


How many times in the past year have you switched the vendor of your email package? That is, made an intentional change to use a email program produced by a different company not including trial evaluations, testing, etc.

Frequency of Switching Email Packages

Frequency of Switching Email Packages

Frequency Percent Valid Percent Cumulative Percent
Valid Never 1707 63.0 63.3 63.3
1 time 665 24.5 24.7 88.0
2 times 220 8.1 8.2 96.2
3-5 times 76 2.8 2.8 99.0
Don't know 27 1.0 1.0 100.0
Total 2695 99.4 100.0
Missing System 15 .6

Total 2710 100.0


Frequency of Switching Email Packages

Frequency of Switching Email Packages
Location Frequency Percent Valid Percent Cumulative Percent
. Valid Never 20 58.8 58.8 58.8
1 time 9 26.5 26.5 85.3
2 times 4 11.8 11.8 97.1
Don't know 1 2.9 2.9 100.0
Total 34 100.0 100.0
USA Valid Never 1394 63.2 63.5 63.5
1 time 550 24.9 25.0 88.5
2 times 172 7.8 7.8 96.4
3-5 times 61 2.8 2.8 99.1
Don't know 19 .9 .9 100.0
Total 2196 99.5 100.0
Missing System 11 .5

Total 2207 100.0

Europe Valid Never 155 68.9 69.5 69.5
1 time 45 20.0 20.2 89.7
2 times 15 6.7 6.7 96.4
3-5 times 7 3.1 3.1 99.6
Don't know 1 .4 .4 100.0
Total 223 99.1 100.0
Missing System 2 .9

Total 225 100.0

Other Valid Never 138 56.6 57.0 57.0
1 time 61 25.0 25.2 82.2
2 times 29 11.9 12.0 94.2
3-5 times 8 3.3 3.3 97.5
Don't know 6 2.5 2.5 100.0
Total 242 99.2 100.0
Missing System 2 .8

Total 244 100.0


Frequency of Switching Email Packages

Frequency of Switching Email Packages
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid Never 20 58.8 58.8 58.8
1 time 9 26.5 26.5 85.3
2 times 4 11.8 11.8 97.1
Don't know 1 2.9 2.9 100.0
Total 34 100.0 100.0
Female Valid Never 495 64.1 64.5 64.5
1 time 177 22.9 23.0 87.5
2 times 64 8.3 8.3 95.8
3-5 times 20 2.6 2.6 98.4
Don't know 12 1.6 1.6 100.0
Total 768 99.5 100.0
Missing System 4 .5

Total 772 100.0

Male Valid Never 1192 62.6 63.0 63.0
1 time 479 25.2 25.3 88.3
2 times 152 8.0 8.0 96.3
3-5 times 56 2.9 3.0 99.3
Don't know 14 .7 .7 100.0
Total 1893 99.4 100.0
Missing System 11 .6

Total 1904 100.0


Frequency of Switching Email Packages

Frequency of Switching Email Packages
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid Never 47 63.5 63.5 63.5
1 time 17 23.0 23.0 86.5
2 times 5 6.8 6.8 93.2
3-5 times 2 2.7 2.7 95.9
Don't know 3 4.1 4.1 100.0
Total 74 100.0 100.0
11-20 Valid Never 83 59.7 60.1 60.1
1 time 35 25.2 25.4 85.5
2 times 13 9.4 9.4 94.9
3-5 times 5 3.6 3.6 98.6
Don't know 2 1.4 1.4 100.0
Total 138 99.3 100.0
Missing System 1 .7

Total 139 100.0

21-25 Valid Never 182 54.7 55.2 55.2
1 time 90 27.0 27.3 82.4
2 times 36 10.8 10.9 93.3
3-5 times 19 5.7 5.8 99.1
Don't know 3 .9 .9 100.0
Total 330 99.1 100.0
Missing System 3 .9

Total 333 100.0

26-50 Valid Never 1088 63.5 63.8 63.8
1 time 422 24.6 24.8 88.6
2 times 139 8.1 8.2 96.7
3-5 times 43 2.5 2.5 99.2
Don't know 13 .8 .8 100.0
Total 1705 99.5 100.0
Missing System 9 .5

Total 1714 100.0

50+ Valid Never 307 68.2 68.5 68.5
1 time 101 22.4 22.5 91.1
2 times 27 6.0 6.0 97.1
3-5 times 7 1.6 1.6 98.7
Don't know 6 1.3 1.3 100.0
Total 448 99.6 100.0
Missing System 2 .4

Total 450 100.0


Frequency of Switching Email Packages

Frequency of Switching Email Packages
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid Never 20 58.8 58.8 58.8
1 time 9 26.5 26.5 85.3
2 times 4 11.8 11.8 97.1
Don't know 1 2.9 2.9 100.0
Total 34 100.0 100.0
<1 Year Valid Never 166 69.2 69.2 69.2
1 time 50 20.8 20.8 90.0
2 times 13 5.4 5.4 95.4
3-5 times 6 2.5 2.5 97.9
Don't know 5 2.1 2.1 100.0
Total 240 100.0 100.0
1-3 Years Valid Never 526 63.8 64.0 64.0
1 time 206 25.0 25.1 89.1
2 times 53 6.4 6.4 95.5
3-5 times 28 3.4 3.4 98.9
Don't know 9 1.1 1.1 100.0
Total 822 99.8 100.0
Missing System 2 .2

Total 824 100.0

>4 Years Valid Never 995 61.7 62.2 62.2
1 time 400 24.8 25.0 87.2
2 times 150 9.3 9.4 96.6
3-5 times 42 2.6 2.6 99.2
Don't know 12 .7 .8 100.0
Total 1599 99.2 100.0
Missing System 13 .8

Total 1612 100.0


Frequency of Switching Email Packages

Frequency of Switching Email Packages
Skill Level Frequency Percent Valid Percent Cumulative Percent
. Valid Never 20 58.8 58.8 58.8
1 time 9 26.5 26.5 85.3
2 times 4 11.8 11.8 97.1
Don't know 1 2.9 2.9 100.0
Total 34 100.0 100.0
Novice Valid Never 177 69.1 69.1 69.1
1 time 51 19.9 19.9 89.1
2 times 17 6.6 6.6 95.7
3-5 times 3 1.2 1.2 96.9
Don't know 8 3.1 3.1 100.0
Total 256 100.0 100.0
Intermediate Valid Never 466 65.2 65.5 65.5
1 time 177 24.8 24.9 90.4
2 times 46 6.4 6.5 96.9
3-5 times 13 1.8 1.8 98.7
Don't know 9 1.3 1.3 100.0
Total 711 99.4 100.0
Missing System 4 .6

Total 715 100.0

Experienced Valid Never 712 63.3 63.7 63.7
1 time 263 23.4 23.5 87.2
2 times 97 8.6 8.7 95.9
3-5 times 37 3.3 3.3 99.2
Don't know 9 .8 .8 100.0
Total 1118 99.5 100.0
Missing System 6 .5

Total 1124 100.0

Expert Valid Never 332 57.1 57.6 57.6
1 time 165 28.4 28.6 86.3
2 times 56 9.6 9.7 96.0
3-5 times 23 4.0 4.0 100.0
Total 576 99.1 100.0
Missing System 5 .9

Total 581 100.0



Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280