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Group G29 "Problems Using the Web"
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 1493 7.1 45.4
Organize Q12 908 4.3 27.6
Find Known Info Q13 986 4.7 30.0
Revisit Q14 547 2.6 16.6
Lost Q15 123 .6 3.7
Vizualization Q16 244 1.2 7.4
Speed Q17 2020 9.6 61.4
Cost Q18 261 1.2 7.9
Broken Links Q19 1878 9.0 57.1
Bad HTML Q20 974 4.6 29.6
Script Errors Q21 1402 6.7 42.6
Browser Problems Q22 938 4.5 28.5
Incompatible Sites Q23 838 4.0 25.5
Junk Q24 1351 6.4 41.1
Register Q25 1636 7.8 49.7
Graphics Q26 1597 7.6 48.5
Slow Ads Q27 2049 9.8 62.3
Paying for Content Q28 1491 7.1 45.3
Other Q29 225 1.1 6.8
------- ----- -----
Total responses 20961 100.0 636.9
0 missing cases; 3,291 valid cases
X1: .
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 35 6.6 41.2
Organize Q12 15 2.8 17.6
Find Known Info Q13 28 5.3 32.9
Revisit Q14 13 2.4 15.3
Lost Q15 7 1.3 8.2
Vizualization Q16 6 1.1 7.1
Speed Q17 45 8.4 52.9
Cost Q18 8 1.5 9.4
Broken Links Q19 43 8.1 50.6
Bad HTML Q20 27 5.1 31.8
Script Errors Q21 34 6.4 40.0
Browser Problems Q22 25 4.7 29.4
Incompatible Sites Q23 18 3.4 21.2
Junk Q24 43 8.1 50.6
Register Q25 50 9.4 58.8
Graphics Q26 36 6.8 42.4
Slow Ads Q27 49 9.2 57.6
Paying for Content Q28 43 8.1 50.6
Other Q29 8 1.5 9.4
------- ----- -----
Total responses 533 100.0 627.1
0 missing cases; 85 valid cases
X1: 1 USA
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 1182 7.1 44.5
Organize Q12 702 4.2 26.5
Find Known Info Q13 776 4.7 29.2
Revisit Q14 429 2.6 16.2
Lost Q15 98 .6 3.7
Vizualization Q16 183 1.1 6.9
Speed Q17 1616 9.7 60.9
Cost Q18 143 .9 5.4
Broken Links Q19 1538 9.3 58.0
Bad HTML Q20 789 4.7 29.7
Script Errors Q21 1083 6.5 40.8
Browser Problems Q22 768 4.6 28.9
Incompatible Sites Q23 662 4.0 24.9
Junk Q24 1054 6.3 39.7
Register Q25 1325 8.0 49.9
Graphics Q26 1247 7.5 47.0
Slow Ads Q27 1646 9.9 62.0
Paying for Content Q28 1210 7.3 45.6
Other Q29 176 1.1 6.6
------- ----- -----
Total responses 16627 100.0 626.5
0 missing cases; 2,654 valid cases
X1: 2 Europe
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 123 7.0 45.9
Organize Q12 90 5.1 33.6
Find Known Info Q13 83 4.7 31.0
Revisit Q14 46 2.6 17.2
Lost Q15 8 .5 3.0
Vizualization Q16 25 1.4 9.3
Speed Q17 168 9.5 62.7
Cost Q18 71 4.0 26.5
Broken Links Q19 134 7.6 50.0
Bad HTML Q20 69 3.9 25.7
Script Errors Q21 131 7.4 48.9
Browser Problems Q22 61 3.5 22.8
Incompatible Sites Q23 72 4.1 26.9
Junk Q24 117 6.6 43.7
Register Q25 123 7.0 45.9
Graphics Q26 143 8.1 53.4
Slow Ads Q27 169 9.6 63.1
Paying for Content Q28 116 6.6 43.3
Other Q29 13 .7 4.9
------- ----- -----
Total responses 1762 100.0 657.5
0 missing cases; 268 valid cases
X1: 3 Other
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 153 7.5 53.9
Organize Q12 101 5.0 35.6
Find Known Info Q13 99 4.9 34.9
Revisit Q14 59 2.9 20.8
Lost Q15 10 .5 3.5
Vizualization Q16 30 1.5 10.6
Speed Q17 191 9.4 67.3
Cost Q18 39 1.9 13.7
Broken Links Q19 163 8.0 57.4
Bad HTML Q20 89 4.4 31.3
Script Errors Q21 154 7.6 54.2
Browser Problems Q22 84 4.1 29.6
Incompatible Sites Q23 86 4.2 30.3
Junk Q24 137 6.7 48.2
Register Q25 138 6.8 48.6
Graphics Q26 171 8.4 60.2
Slow Ads Q27 185 9.1 65.1
Paying for Content Q28 122 6.0 43.0
Other Q29 28 1.4 9.9
------- ----- -----
Total responses 2039 100.0 718.0
0 missing cases; 284 valid cases
X4: .
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 35 6.6 41.2
Organize Q12 15 2.8 17.6
Find Known Info Q13 28 5.3 32.9
Revisit Q14 13 2.4 15.3
Lost Q15 7 1.3 8.2
Vizualization Q16 6 1.1 7.1
Speed Q17 45 8.4 52.9
Cost Q18 8 1.5 9.4
Broken Links Q19 43 8.1 50.6
Bad HTML Q20 27 5.1 31.8
Script Errors Q21 34 6.4 40.0
Browser Problems Q22 25 4.7 29.4
Incompatible Sites Q23 18 3.4 21.2
Junk Q24 43 8.1 50.6
Register Q25 50 9.4 58.8
Graphics Q26 36 6.8 42.4
Slow Ads Q27 49 9.2 57.6
Paying for Content Q28 43 8.1 50.6
Other Q29 8 1.5 9.4
------- ----- -----
Total responses 533 100.0 627.1
0 missing cases; 85 valid cases
X4: 1.00 Female
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 492 7.6 47.4
Organize Q12 275 4.2 26.5
Find Known Info Q13 323 5.0 31.1
Revisit Q14 198 3.0 19.1
Lost Q15 50 .8 4.8
Vizualization Q16 88 1.4 8.5
Speed Q17 611 9.4 58.9
Cost Q18 57 .9 5.5
Broken Links Q19 638 9.8 61.5
Bad HTML Q20 303 4.7 29.2
Script Errors Q21 417 6.4 40.2
Browser Problems Q22 350 5.4 33.7
Incompatible Sites Q23 273 4.2 26.3
Junk Q24 377 5.8 36.3
Register Q25 505 7.8 48.7
Graphics Q26 437 6.7 42.1
Slow Ads Q27 617 9.5 59.4
Paying for Content Q28 443 6.8 42.7
Other Q29 57 .9 5.5
------- ----- -----
Total responses 6511 100.0 627.3
0 missing cases; 1,038 valid cases
X4: 2.00 Male
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 966 6.9 44.6
Organize Q12 618 4.4 28.5
Find Known Info Q13 635 4.6 29.3
Revisit Q14 336 2.4 15.5
Lost Q15 66 .5 3.0
Vizualization Q16 150 1.1 6.9
Speed Q17 1364 9.8 62.9
Cost Q18 196 1.4 9.0
Broken Links Q19 1197 8.6 55.2
Bad HTML Q20 644 4.6 29.7
Script Errors Q21 951 6.8 43.9
Browser Problems Q22 563 4.0 26.0
Incompatible Sites Q23 547 3.9 25.2
Junk Q24 931 6.7 42.9
Register Q25 1081 7.8 49.9
Graphics Q26 1124 8.1 51.8
Slow Ads Q27 1383 9.9 63.8
Paying for Content Q28 1005 7.2 46.4
Other Q29 160 1.1 7.4
------- ----- -----
Total responses 13917 100.0 641.9
0 missing cases; 2,168 valid cases
X2: .
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 62 6.9 48.4
Organize Q12 35 3.9 27.3
Find Known Info Q13 45 5.0 35.2
Revisit Q14 25 2.8 19.5
Lost Q15 7 .8 5.5
Vizualization Q16 10 1.1 7.8
Speed Q17 75 8.4 58.6
Cost Q18 16 1.8 12.5
Broken Links Q19 71 7.9 55.5
Bad HTML Q20 45 5.0 35.2
Script Errors Q21 57 6.3 44.5
Browser Problems Q22 44 4.9 34.4
Incompatible Sites Q23 35 3.9 27.3
Junk Q24 66 7.3 51.6
Register Q25 81 9.0 63.3
Graphics Q26 56 6.2 43.8
Slow Ads Q27 80 8.9 62.5
Paying for Content Q28 74 8.2 57.8
Other Q29 14 1.6 10.9
------- ----- -----
Total responses 898 100.0 701.6
0 missing cases; 128 valid cases
X2: 1 11-20
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 84 6.3 48.3
Organize Q12 46 3.5 26.4
Find Known Info Q13 76 5.7 43.7
Revisit Q14 47 3.5 27.0
Lost Q15 7 .5 4.0
Vizualization Q16 15 1.1 8.6
Speed Q17 107 8.0 61.5
Cost Q18 24 1.8 13.8
Broken Links Q19 112 8.4 64.4
Bad HTML Q20 71 5.3 40.8
Script Errors Q21 96 7.2 55.2
Browser Problems Q22 68 5.1 39.1
Incompatible Sites Q23 53 4.0 30.5
Junk Q24 100 7.5 57.5
Register Q25 101 7.6 58.0
Graphics Q26 83 6.2 47.7
Slow Ads Q27 117 8.8 67.2
Paying for Content Q28 105 7.9 60.3
Other Q29 18 1.4 10.3
------- ----- -----
Total responses 1330 100.0 764.4
0 missing cases; 174 valid cases
X2: 2 21-25
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 193 7.2 49.4
Organize Q12 121 4.5 30.9
Find Known Info Q13 144 5.4 36.8
Revisit Q14 75 2.8 19.2
Lost Q15 11 .4 2.8
Vizualization Q16 34 1.3 8.7
Speed Q17 228 8.5 58.3
Cost Q18 47 1.8 12.0
Broken Links Q19 233 8.7 59.6
Bad HTML Q20 154 5.8 39.4
Script Errors Q21 209 7.8 53.5
Browser Problems Q22 111 4.1 28.4
Incompatible Sites Q23 121 4.5 30.9
Junk Q24 184 6.9 47.1
Register Q25 172 6.4 44.0
Graphics Q26 182 6.8 46.5
Slow Ads Q27 232 8.7 59.3
Paying for Content Q28 197 7.4 50.4
Other Q29 29 1.1 7.4
------- ----- -----
Total responses 2677 100.0 684.7
0 missing cases; 391 valid cases
X2: 3 26-50
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 927 7.2 45.1
Organize Q12 569 4.4 27.7
Find Known Info Q13 589 4.6 28.7
Revisit Q14 312 2.4 15.2
Lost Q15 68 .5 3.3
Vizualization Q16 144 1.1 7.0
Speed Q17 1288 10.0 62.7
Cost Q18 153 1.2 7.4
Broken Links Q19 1159 9.0 56.4
Bad HTML Q20 588 4.6 28.6
Script Errors Q21 885 6.9 43.1
Browser Problems Q22 565 4.4 27.5
Incompatible Sites Q23 520 4.0 25.3
Junk Q24 825 6.4 40.2
Register Q25 1003 7.8 48.8
Graphics Q26 1012 7.8 49.3
Slow Ads Q27 1274 9.9 62.0
Paying for Content Q28 887 6.9 43.2
Other Q29 130 1.0 6.3
------- ----- -----
Total responses 12898 100.0 627.9
0 missing cases; 2,054 valid cases
X2: 4 50+
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 227 7.2 41.7
Organize Q12 137 4.3 25.2
Find Known Info Q13 132 4.2 24.3
Revisit Q14 88 2.8 16.2
Lost Q15 30 .9 5.5
Vizualization Q16 41 1.3 7.5
Speed Q17 322 10.2 59.2
Cost Q18 21 .7 3.9
Broken Links Q19 303 9.6 55.7
Bad HTML Q20 116 3.7 21.3
Script Errors Q21 155 4.9 28.5
Browser Problems Q22 150 4.7 27.6
Incompatible Sites Q23 109 3.5 20.0
Junk Q24 176 5.6 32.4
Register Q25 279 8.8 51.3
Graphics Q26 264 8.4 48.5
Slow Ads Q27 346 11.0 63.6
Paying for Content Q28 228 7.2 41.9
Other Q29 34 1.1 6.3
------- ----- -----
Total responses 3158 100.0 580.5
0 missing cases; 544 valid cases
X3: .
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 35 6.6 41.2
Organize Q12 15 2.8 17.6
Find Known Info Q13 28 5.3 32.9
Revisit Q14 13 2.4 15.3
Lost Q15 7 1.3 8.2
Vizualization Q16 6 1.1 7.1
Speed Q17 45 8.4 52.9
Cost Q18 8 1.5 9.4
Broken Links Q19 43 8.1 50.6
Bad HTML Q20 27 5.1 31.8
Script Errors Q21 34 6.4 40.0
Browser Problems Q22 25 4.7 29.4
Incompatible Sites Q23 18 3.4 21.2
Junk Q24 43 8.1 50.6
Register Q25 50 9.4 58.8
Graphics Q26 36 6.8 42.4
Slow Ads Q27 49 9.2 57.6
Paying for Content Q28 43 8.1 50.6
Other Q29 8 1.5 9.4
------- ----- -----
Total responses 533 100.0 627.1
0 missing cases; 85 valid cases
X3: 1 <1 Year
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 165 7.6 46.9
Organize Q12 81 3.7 23.0
Find Known Info Q13 128 5.9 36.4
Revisit Q14 90 4.2 25.6
Lost Q15 28 1.3 8.0
Vizualization Q16 45 2.1 12.8
Speed Q17 208 9.6 59.1
Cost Q18 35 1.6 9.9
Broken Links Q19 193 8.9 54.8
Bad HTML Q20 106 4.9 30.1
Script Errors Q21 105 4.8 29.8
Browser Problems Q22 130 6.0 36.9
Incompatible Sites Q23 86 4.0 24.4
Junk Q24 115 5.3 32.7
Register Q25 184 8.5 52.3
Graphics Q26 98 4.5 27.8
Slow Ads Q27 183 8.4 52.0
Paying for Content Q28 162 7.5 46.0
Other Q29 26 1.2 7.4
------- ----- -----
Total responses 2168 100.0 615.9
0 missing cases; 352 valid cases
X3: 2 1-3 Years
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 499 7.4 47.0
Organize Q12 280 4.1 26.4
Find Known Info Q13 328 4.9 30.9
Revisit Q14 191 2.8 18.0
Lost Q15 46 .7 4.3
Vizualization Q16 78 1.2 7.3
Speed Q17 694 10.3 65.3
Cost Q18 93 1.4 8.8
Broken Links Q19 615 9.1 57.9
Bad HTML Q20 289 4.3 27.2
Script Errors Q21 423 6.3 39.8
Browser Problems Q22 352 5.2 33.1
Incompatible Sites Q23 231 3.4 21.8
Junk Q24 409 6.1 38.5
Register Q25 511 7.6 48.1
Graphics Q26 501 7.4 47.2
Slow Ads Q27 659 9.8 62.1
Paying for Content Q28 476 7.1 44.8
Other Q29 73 1.1 6.9
------- ----- -----
Total responses 6748 100.0 635.4
0 missing cases; 1,062 valid cases
X3: 3 >4 Years
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 794 6.9 44.3
Organize Q12 532 4.6 29.7
Find Known Info Q13 502 4.4 28.0
Revisit Q14 253 2.2 14.1
Lost Q15 42 .4 2.3
Vizualization Q16 115 1.0 6.4
Speed Q17 1073 9.3 59.9
Cost Q18 125 1.1 7.0
Broken Links Q19 1027 8.9 57.3
Bad HTML Q20 552 4.8 30.8
Script Errors Q21 840 7.3 46.9
Browser Problems Q22 431 3.7 24.1
Incompatible Sites Q23 503 4.4 28.1
Junk Q24 784 6.8 43.8
Register Q25 891 7.7 49.7
Graphics Q26 962 8.4 53.7
Slow Ads Q27 1158 10.1 64.6
Paying for Content Q28 810 7.0 45.2
Other Q29 118 1.0 6.6
------- ----- -----
Total responses 11512 100.0 642.4
0 missing cases; 1,792 valid cases
X6: .
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 35 6.6 41.2
Organize Q12 15 2.8 17.6
Find Known Info Q13 28 5.3 32.9
Revisit Q14 13 2.4 15.3
Lost Q15 7 1.3 8.2
Vizualization Q16 6 1.1 7.1
Speed Q17 45 8.4 52.9
Cost Q18 8 1.5 9.4
Broken Links Q19 43 8.1 50.6
Bad HTML Q20 27 5.1 31.8
Script Errors Q21 34 6.4 40.0
Browser Problems Q22 25 4.7 29.4
Incompatible Sites Q23 18 3.4 21.2
Junk Q24 43 8.1 50.6
Register Q25 50 9.4 58.8
Graphics Q26 36 6.8 42.4
Slow Ads Q27 49 9.2 57.6
Paying for Content Q28 43 8.1 50.6
Other Q29 8 1.5 9.4
------- ----- -----
Total responses 533 100.0 627.1
0 missing cases; 85 valid cases
X6: 1 Novice
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 188 9.0 51.2
Organize Q12 66 3.2 18.0
Find Known Info Q13 131 6.3 35.7
Revisit Q14 80 3.8 21.8
Lost Q15 31 1.5 8.4
Vizualization Q16 45 2.1 12.3
Speed Q17 204 9.7 55.6
Cost Q18 36 1.7 9.8
Broken Links Q19 186 8.9 50.7
Bad HTML Q20 84 4.0 22.9
Script Errors Q21 86 4.1 23.4
Browser Problems Q22 119 5.7 32.4
Incompatible Sites Q23 73 3.5 19.9
Junk Q24 132 6.3 36.0
Register Q25 180 8.6 49.0
Graphics Q26 120 5.7 32.7
Slow Ads Q27 169 8.1 46.0
Paying for Content Q28 144 6.9 39.2
Other Q29 20 1.0 5.4
------- ----- -----
Total responses 2094 100.0 570.6
0 missing cases; 367 valid cases
X6: 2 Intermediate
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 408 7.4 46.8
Organize Q12 227 4.1 26.1
Find Known Info Q13 280 5.1 32.1
Revisit Q14 164 3.0 18.8
Lost Q15 40 .7 4.6
Vizualization Q16 78 1.4 9.0
Speed Q17 566 10.2 65.0
Cost Q18 74 1.3 8.5
Broken Links Q19 508 9.2 58.3
Bad HTML Q20 242 4.4 27.8
Script Errors Q21 316 5.7 36.3
Browser Problems Q22 271 4.9 31.1
Incompatible Sites Q23 201 3.6 23.1
Junk Q24 332 6.0 38.1
Register Q25 441 8.0 50.6
Graphics Q26 403 7.3 46.3
Slow Ads Q27 558 10.1 64.1
Paying for Content Q28 374 6.8 42.9
Other Q29 47 .8 5.4
------- ----- -----
Total responses 5530 100.0 634.9
0 missing cases; 871 valid cases
X6: 3 Experienced
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 592 6.9 44.9
Organize Q12 408 4.8 31.0
Find Known Info Q13 372 4.3 28.2
Revisit Q14 201 2.3 15.3
Lost Q15 32 .4 2.4
Vizualization Q16 80 .9 6.1
Speed Q17 836 9.8 63.4
Cost Q18 99 1.2 7.5
Broken Links Q19 762 8.9 57.8
Bad HTML Q20 399 4.7 30.3
Script Errors Q21 637 7.4 48.3
Browser Problems Q22 357 4.2 27.1
Incompatible Sites Q23 348 4.1 26.4
Junk Q24 540 6.3 41.0
Register Q25 658 7.7 49.9
Graphics Q26 686 8.0 52.0
Slow Ads Q27 853 10.0 64.7
Paying for Content Q28 607 7.1 46.1
Other Q29 89 1.0 6.8
------- ----- -----
Total responses 8556 100.0 649.2
0 missing cases; 1,318 valid cases
X6: 4 Expert
Group G29 Problems Using the Web
(Value tabulated = 1)
Pct of Pct of
Dichotomy label Name Count Responses Cases
Find new info Q11 270 6.4 41.5
Organize Q12 192 4.5 29.5
Find Known Info Q13 175 4.1 26.9
Revisit Q14 89 2.1 13.7
Lost Q15 13 .3 2.0
Vizualization Q16 35 .8 5.4
Speed Q17 369 8.7 56.8
Cost Q18 44 1.0 6.8
Broken Links Q19 379 8.9 58.3
Bad HTML Q20 222 5.2 34.2
Script Errors Q21 329 7.7 50.6
Browser Problems Q22 166 3.9 25.5
Incompatible Sites Q23 198 4.7 30.5
Junk Q24 304 7.2 46.8
Register Q25 307 7.2 47.2
Graphics Q26 352 8.3 54.2
Slow Ads Q27 420 9.9 64.6
Paying for Content Q28 323 7.6 49.7
Other Q29 61 1.4 9.4
------- ----- -----
Total responses 4248 100.0 653.5
0 missing cases; 650 valid cases
For more information or to submit comments:
send email to www-survey@cc.gatech.edu.
GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280