Travel Arrangements What is the TOTAL amount you spent on purchases through vendors on the World Wide Web during the past six months?
Not Answered less than $50 $50
- $100 $100 - $500 $500 or more Don't
know
Listed below are some of the alternative manners in which you might purchase from Web vendors. For each scenario, please indicate how likely you are to buy a competitively priced product/service that you really wanted. (In each case assume that you are providing the needed information, and receiving the product/service directly from the vendor. )
Not Answered Very Unlikely Somewhat Unlikely Neither Unlikely nor Likely Somewhat Likely Very Likely You provide credit card and purchase information through a toll call/fax
Not Answered Very Unlikely Somewhat Unlikely Neither Unlikely nor Likely Somewhat Likely Very Likely You provide credit card and purchase information through a toll-free call/fax
Not Answered Very Unlikely Somewhat Unlikely Neither Unlikely nor Likely Somewhat Likely Very Likely You set up an account with the vendor offline once, then provide a vendor-specific account number and purchase information each time you want to make a purchase on the Web
Not Answered Very Unlikely Somewhat Unlikely Neither Unlikely nor Likely Somewhat Likely Very Likely You provide credit card and purchase information through electronic mail
Not Answered Very Unlikely Somewhat Unlikely Neither Unlikely nor Likely Somewhat Likely Very Likely Your credit card and purchase information would be scrambled and transmitted over the Internet to the vendor (i.e., secure transmission). Any subsequent transmissions from the vendor would also be secure.
Please indicate your agreement/disagreement with each of the following statements.
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree Providing credit card information through the Web is the single most important reason I don't buy through the Web more often
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree Providing credit card information through the Web is no riskier than providing it over the phone to an offline vendor
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree I would be more willing to provide my credit card information through the Web if the prices were considerably lower
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree I would be more willing to provide my credit card information through the Web if the products/services were of a higher quality
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree I would be more willing to provide my credit card information through the Web if the Web vendor was well known and reliable
On the whole, how well do each of the following statements characterize your opinion of commercial vendors on the Web compared to other, more traditional vendors?
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors offer more useful information about the choices available
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is easier to place orders with WWW vendors
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is easier to cancel orders placed with WWW vendors
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is just as safe to use credit cards when making purchases from WWW vendors
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree WWW vendors offer better prices
Not Answered Strongly Disagree Somewhat Disagree Neither Disagree or Agree Somewhat Agree Strongly Agree It is easier to contact WWW vendors
In the next section, we are interested in knowing about how you use the World Wide Web for online shopping. Specifically, we want to know how you use the Web
to casually browse for goods, to search for product information, to make online purchases, and to interact with Web-based vendors after you make a purchase.
Not Answered Don't do at all Do less than once each month Do about once each month Do several times each month Do about once each week Do several times each week Do at least once each day On average, how often do you casually browse the product or service offerings of Web-based vendors, but without an immediate intent to buy ?
Not Answered I already do this Very unlikely Somewhat unlikely Neither unlikely/likely Somewhat likely Very likely If you have not done this type of browsing, how likely is it that you will do this type of browsing in the next six months?
Not Answered I don't do this Much less Somewhat less About the same Somewhat more Much more If you have done this type of browsing, how much do you think you will be doing this in the next six months compared to the previous six months?
If you have done this type of browsing, please indicate the products or services you have browsed for (please check all that apply):
Not Answered Don't do at all Do less than once each month Do about once each month Do several times each month Do about once each week Do several times each week Do at least once each day On average, how often do you search for information from Web-based vendors about products or services you have an intention to buy at some point in the near future ?
Not Answered I already do this Very unlikely Somewhat unlikely Neither unlikely/likely Somewhat likely Very likely If you have not done this type of searching, how likely is it that you will do this type of searching in the next six months?
Not Answered I don't do this Much less Somewhat less About the same Somewhat more Much more If you have done this type of searching, how much do you think you will be doing this in the next six months compared to the previous six months?
If you have done this type of searching, please indicate the products or services you have searched for (please check all that apply):
Not Answered Don't do at all Do less than once each month Do about once each month Do several times each month Do about once each week Do several times each week Do at least once each day On average, how often do you make online purchases from Web-based vendors?
Not Answered I already do this Very unlikely Somewhat unlikely Neither unlikely/likely Somewhat likely Very likely If you have not done this type of purchasing, how likely is it that you will do this type of purchasing in the next six months?
Not Answered I don't do this Much less Somewhat less About the same Somewhat more Much more If you have done this type of purchasing, how much do you think you will be doing this in the next six months compared to the previous six months?
If you have done this type of purchasing, please indicate the products or services you have purchased (please check all that apply):
Not Answered Don't do at all Do less than once each month Do about once each month Do several times each month Do about once each week Do several times each week Do at least once each day On average, how often do you communicate with Web-based vendors about products or services you have previously purchased ?
Not Answered I already do this Very unlikely Somewhat unlikely Neither unlikely/likely Somewhat likely Very likely If you have not done this type of communicating, how likely is it that you will do this type of communicating in the next six months?
Not Answered I don't do this Much less Somewhat less About the same Somewhat more Much more If you have done this type of communicating, how much do you think you will be doing this in the next six months compared to the previous six months?
If you have done this type of communicating, for what type of products or services was this communication necessary (please check all that apply):
MOST IMPORTANT to you personally, when shopping, or considering shopping, on the Web.
(Please check all that apply.)
personal reasons? professional reasons? personal internet shopping experiences or your professional (job-related) internet shopping experiences?
Adaptive Questions
The following are answered for either a respondents' personal use of the web OR their professional use. See answer to previous question for which one.
The following questions are meant to refine the
answers you just submitted. If, for some reason, the follow-up
questions do not apply or are erroneous, please use your
Back button to return to the previous page and double
check and or change your answers. If the following area is blank, please proceed
to the next section below.
Personal/Professional Internet Shopping Please describe (by answering the following questions) how you use the web to find product/service information for yourself and/or your family. (Please check all that apply.)
(Please check all that apply.)
make a decision to purchase (or not to purchase) a product/service based primarily on information that you have gathered on the web whether or not you use the web to make the purchase ?
place your order on the web (i.e. by filling out a form on the web)?
pay using the web (i.e. send your credit card number over the web)?
(Please check all that apply.)
Please add any comments here.